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Quiet. Room was clean and free of mold and dust. No noisey kids. No barking dogs - a great plus. Finally, Excellent elevator service - both of them were quiet, clean, and serviceable. Very nice dining room. Breakfast food average. Good beds. A lot of the furniture in this hotel was broken. The only chair in my room was peeling its faux leather, it would not raise up or down and simply looked terrible. Exercise machine and business center chairs were broken. Desk staff ill informed about area
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Provided a dairy substitute for breakfast (soy milk) in I divi dual containers. Did not come back to clean my room when door key was used to say do not disturb.
Very clean facility, Good price. Cinnamon rolls very good, Breakfast sausage did not taste good. Eggs were not warm enough.
Found 3 of the same type bug in our room. 1 on the 2nd day and 2 on the 4th day.
friendly staff, courteous & helpful, convenient location, easy to get to & close to where I needed to be; nice pool area, quiet room, nice breakfast
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Very clean and quiet. Great hot breakfast every morning. Beds are a little hard.
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Breakfast Thought rate should be better savings
Clean rooms, inviting environment. Indoor pool and hot tub, good continental breakfast. Internet was very annoying. Multiple devices would''t connect and those that did ran extremely slow.
easy to find. half the price of surrounding hotels. could not cancel 1 of 3 days planned stay at desk. had to call online agent. He was very helpful and the issue was fresolved quickly.
Location We stayed in a handicapped room and there was handicapped parking right outside our room, however someone without a handicapped sticker chose to utilize what should have been our space. I think handicapped rooms and parking spaces should be respected .
Great location, with plenty of places to shop and eat at. 30 miles to the east you can go white water rafting. 25 miles west you can tour lookout mountain.
Great hotel for price paid, Great large and clean rooms, love the lobby and breakfast area. Great hotel for overnight stay.
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Contrary to discription: No alarm radio or no hairdrier. Room service doesn't come around until 5:30pm. Trucks parked in parking lot run all night. Toilet leaked. TV's color went off & on. Continental Breakfast is a joke. An all around run down motel.
I came to check in, the staff barely entered my name and my keys were already on the counter! Quickest check in I've ever experienced, very nice after my 10 hour drive! The hot water was set at a really high temperature. I had a 4 year old with me, and she generally likes to play with the water settings, we didn't have an incident because I showered first, so I knew how hot it could get!
This hotel is great for bed and breakfast, I love the lobby and breakfast area, room are big and very clean, perfect for over night stay
Rooms were clean and enjoyed having a coffee pot, microwave, refrigerator in the room. Beds were comfortable and clean. Large group of teens on a trip arrived on the last night. You could hear them walking in their rooms and shutting their doors and constantly walking up and down the steps. No fault of the hotel, they were just super excited. Would still stay there again.
We liked the trains, but thought there would be a model train display or more train themed decorations. The walls were very thin and the staff was not friendly.
The historic site was really interesting. Loved seeing the old trains and the depot. Dinner in the pizza rail car was fun. Very unique setup! Breakfast buffet closed one hour earlier than published on their website. Normal room prices are too high...wouldn't have stayed without the deal through Kayak. They charge an extra $7 per day for parking, which always bugs me at a hotel...they know you have to park so it really shouldn't be an extra charge in my opinion.
Great location in fun area. Front desk staff was pleasant when we arrived. Patio outside the room. Very run down facilities. Black mold around the air vent, peeling paint in the room. Seemed dingy overall. They didn't tell us about the $7 parking fee until we checked out. Very overpriced for the condition and quality of the hotel. (We paid $121)
Location. Easy to get on the bus and get anywhere It was like staying in a motel. The beds were awful....We woke up early just to get out of there. Pimple juice on the mirror from a previous guest...everything seemed to be falling apart...just needs a face lift...Wish I had spent the extra 30 bucks to stay somewhere else but since the wedding we were attending was in the hotel seemed like the best option.
Location and music venue It was really rundown And the Front desk was not very helpful.
Staff was friendly and location was nice for access to restaurants and bars Hotel needs updating and maintenance . Single serve shampoo and conditioner were both partially used... glad I paid kayak price, not full price. Comparable to a $60 a night elsewhere.
Great location in Chattanooga and beautiful gardens and hotel facilities. The buffet breakfast was very poor. The food was slightly cold and tasted stale with very little variety for a "buffet".
The location and concert venues It was very rundown and overpriced for what it was. The front desk was very unhelpful
Nice location. Nice landscaping Rooms are old and dirty. The shower had hair sitting in the bottom of the drain upon our arrival. The bed was very uncomfortable. The room walls must be made of paper because noise carries very well, and the other guests were loud. My wife and I were barely able to get any sleep as people were running through the halls until 2am. The Choo Choo is interesting, and the location is nice, but I would not stay here again if it was the only hotel in town.
The pizza made-to-order and great.... we took it into the bar and had a beverage with it there !! There was history all around. Not enough time to see what was offered on site
The grounds were a sight to see, especially decked out for Christmas -- pretty gardens, ice skating, beautiful main building with its restored foyer -- all near Warehouse Row and right beside the free electric shuttle buses. The non-train-car rooms were outdated, with extremely thin doors and walls, and the hardest beds I've ever slept on - the floor would at least have been supportive while being just as hard. No complementary breakfast; the breakfast buffet, while open, is $10/person plus beverages and tip.
Price was decent and the location was good being I was going to be in downtown the entire trip. Staff was nice and helpful. Standard room had a strange smell to it, like mildew or something. Random, cheap pictures of train related images on the walls. I bought a candy bar from the machine and just the heat from the machine itself made the bar melt and not really worth eating.
The room was very nice and the beds were comfortable. Having the sauna, steam room and pool/hot tub included with the stay made the price of the hotel worth it. Live music and a fireplace in the lobby made the evening relaxing. The cleaning staff was very friendly and helpful. The staff at the spa was not up to par. I have a medical condition and called a week in advance to ask about setting up a spa package that would accommodate my needs. None of my three calls were returned. As for the hotel's restaurant, The Broad Street Grille, was overpriced and the wait staff was terrible. We walked out before ordering because we waiteds so long for service.
I don't believe after paying over $200 a night, we should have to also pay $8 a day to park our vehicle. The air conditioning in the room wasn't working very well.
This was a nice hotel, very beautiful on the inside. Great music in the bar room. Valet was super nice. Our shower had very low water pressure and as a female with long hair, this took forever And was very comfortable . also the shower was clogged so we took showers in a filled bath. When they said they would come fix it right away I thought they meant within the hour, but instead it took about 3-4 hours for the person to show up. By this time we had gone out to eat, and have drinks, go back to the room and start getting ready for bed by the time he showed. The hotel said they couldn't do anything for us because we had gone through price line to get our room, which I have never heard that one before. Room rates were overpriced in my opinion, stayed at a cheap motel that has been the same if not better.
Its a standard mainstream hotel. It was really expensive (150 for one night) and didnt even include parking which was another 8 dollars per day. Didnt realize their was a hostel in town in a better location and much cheaper.
The room was clean Small rooms for the price...... Paying to park...
Attractive Hotel Good Location Very expensive for the small room we had. Very loud facility - room right by elevators and ice machine and constant foot traffic and loud staff members. The entire hotel was filled with a conference and we were placed in amongst them - many of the facilities were used by the conference. After a late night with lots of loud disturbances we were awoken just after 5 am and forced to evacuate the building. After standing outside for a half hour we were given no explanation on why we had to evacuate other than the 6 fire engines that pulled up - then left shortly after. I'm sure it's a fine hotel - but we just didn't have a good experience.
Great facilities and excellent staff. Indoor pool was key for Spring Break. Was not very close to main attractions in the city and not in a very good part of the neighborhood. Not the best place to walk with young children.
Room was clean and in good shape. Good size tub and shower. Attractive fire pit outside. Door staff was friendly. The garage's lighting was either mostly lacking or not working when we were there. Coffee in the room was poor.
Location Overpriced. Pictures make it look much nicer than it is. Average at best.
Lobby and rooms were well decorated. The hotel is in close proximity to Warehouse Row and about a mile from the Aquarium and arts district. Kids loved the indoor pool even if it was small. The hotel could have been somewhat cheaper. We didn't eat here because the prices were just as high or more than top restaurants in town. The shower pressure was obnoxiously strong. We stood in a pool of water because it couldn't drain fast enough. Rooms are nice but a bit tight for a whole family.
Very clean. Friendly staff. Being charged for parking.
Friendly staff, a number of good restaurants nearby, convenient to battlefields
The bedding, the pool area didn't overwhelm with a chlorine smell. Modern interior. The mini fridge in the room was unplugged, not sure how long, so it stunk pretty bad.
Friendly staff, comfortable furniture "Cotton candy" pillows that disappear when you put your head on them.
the pillows suck
Great value for the cost. Very clean, and quite. The outdoor access to the rooms allows for smoking on the balcony. I'm not a smoker, and didn't like having to walk through other peoples smoke.
Very close to several great restaurants.
comfortable, quiet, and clean. Very friendly staff.
Cheep non caring breakfast.
The clerk who checked us in wasn't friendly, but other staff was friendly. Room was clean for the most part. Breakfast was okay. I would stay again for the price we paid through Kayak Check in clerk and cheap towels
The staff and crew were nice. I do not like that the bathrooms didn't have a ventilation duct.
The bed was comfy. For the price, I guess it ain't so bad. Ok first of all, we stayed on the second floor and it felt like it was moving like crazy. The bathtub and tile looked dirty and outdated. The breakfast sucked and if u look behind the front desk, the back where the cleaning crew comes in and out is outragesly dirty. It's horrible. The owner should do something about that.
We were driving from Austin to New York and stopped here for the night. It was very clean and comfortable. Staff was great and friendly. The breakfast area didn't have that many options, however, it was better then others I have stayed at that cost more. We will be staying here on our way back!
The bed was very comfortable and the room was very clean! The staff were super friendly and helpful. The continental breakfast was bare minimum.
Great hotel, soft comfortable beds Towels are not big enough for the average person
Met my needs,location was good,bed was comfortable. Breakfast was missing some items
nice staff,pool poor breakfast,older rooms that need some work,small bath rooms
Everything!! First stay here but not the last. Love the restaurant that is there and the room was wonderful. Lots to do nearby and plenty of shopping. We will definitely be back!
Beautiful hotel loved our room. The free breakfast was much better then any hotel I've ever stayed at. Checkout isn't until 12 so you don't have to rush to checkout by 10. The indoor pool wasn't heated. What's the point of an indoor pool if it's too cold to get in and enjoy. No Jacuzzi. A Jacuzzi in a embassy suite should be a must!
Bathroom could use some detail attention, especially the bathtub. Parking is pricey.
I was getting engaged and the staff did absolutely nothing to make it special or give me their time of day to help with improving my moment. Definitely don't expect anything more than a room key from the staff or their attention. I would have expected the staff to be a little more accommodating, but they are definitely not a 4star staff. This hotel has all the potential to be a better hotel, but the staff and no fridge in the room makes it 3 stars.
They upgraded our room without us asking. They were very helpful with recommendations for breakfast. The pool and fitness center were clean and a nice amenity for the hotel. I would absolutely return. The bathroom was small but clean. It is to be expected from a historic hotel.
location downtown was great for our weekend to see and do things around Chattanooga. We saw 2 outdoor concerts in the evening and really enjoy the atmosphere of downtown. No mini refrigerator in the room. Other than that the room, staff and hotel was excellent.
Charming interior and comfortable bed, but not very clean and shows its age.
It's a beautiful historic place. It's difficult to get around the separate towers. The pool area should be promoted more.
Rooms were spacious but the hotel needs to do a furniture update.
Everything, the hotel was great. Felt like I was in the 1930s.
Excellent friendly staff. room was small
Location/Pillows/Check-in staff Poor service from valet staff. Constantly locked out of room. Hair on bed/pillows. Dated decor.
The hotel was beautiful, extremely friendly and helpful staff.
The decor and carved wood is remarkable!
The staff was friendly, the room was clean and the breakfast buffet was excellent even at 9:30 am. The beds were quite firm.
Staff was rude and seemed bothered we were checking in and didn't even give us directions to the nearest elevator. Room was OK except for pillows were too soft and not enough towels. When we asked for more, again they seemed bothered. And breakfast was a joke. Cold boiled eggs that had instructions to "warm them up by putting them in a cup of hot water", no forks or Condiments, most juice and milk dispensers were out, and when asked if there were any more forks anywhere, again they seemed bothered.
Room was very big, very spacious and clean. Bed was very comfortable!
Nothing No pool chairs....dogs everywhere
Pretty clean for being pet-friendly. The staff was great. Local delivery places that deliver to the door. (we got there late after traveling) Guy at the front desk was very helpful, even had menus for local places. Very pet-friendly(which is why we stay here anyway, most places charge at least 20 bucks for a pet) Just some noise from the hallway when a crowd or a family or any guest walks down the hallway. It kept driving my dog crazy, which drove me crazy, but for the money really no other complaints.
I like how close its to everything. Les than 10 minutes from Rock city an downtown. The bed an the pillows were really uncomfortable. We were in room 414 an there was a noise like if a dishwasher was on in the other room, we stayed for 3 nights an the noise never stopped.
The rooms were clean & beds super comfortable. The complementary hot breakfast was very good. My kids loved the pool. Most of the staff was friendly.
Very clean facility in a great location. The staff were at tentative. There was a great breakfast. Nice safe location close to restaurants and shops No hesitation recommending this hotel.
Air conditioning worked great. First night there was a major fight outside our room. Loud cursing and due to fight, people hitting up against the wall and door (we were in a corner room). When the fight escalated to the point of our actually being concerned for our safety, I called the desk downstairs. It rang and rang, no answer. Police came. Needless to say, many hours before getting back to sleep. Next day,after asking about it, we were advised that it was guests (under a corporate account) and police had escorted them out that night. Also advised, fight had involved furniture being thrown in hallway.We were away from hotel next morning 8-11:15. Husband was in room from 11:15 until 1:00. We both left at 1 and when we returned later the room had not been cleaned. After calling the desk, a very rude desk clerk advised that a sign had been on the door when they came to clean the room and no one could clean the room or change the sheets because they left at 1:00. (Don't know why they didn't come earlier or knock on the door to check about cleaning.) We asked for clean towels at least and got the run around. The clerk even responded after my husband told her how unhappy we were with our stay that, "I hope you won't report this to Corporate." We went to our dinner appointment and when we returned, no towels. I went down to the desk and picked them up myself. Next day, when checking out, we expressed our displeasure with the hotel and service. No apology, no anything. There are several hotels in that area. This is not the service you would expect from a Wyndham, and I can assure you that our business will be going to someone else in the future. (I am contacting Wyndham Corporate.)
We were disappointed that the hot tub was broken. (Only reason we picked this location)
We appreciated the continental breakfast. I was surprised by the lack of cleanliness. It was so humid in the hotel that all the carpets felt wet. There was also pink and black mildew all around the mat in the tub.
Everything was great except the shower pressure was non existent!
Hotel was very clean and the staff were professional. We also enjoyed the free breakfast buffet. We had a room next to the elevator and did not have any proble with noise from it. There were many families there during our stay and only had minimal hallway noise and only during the day never at night. The only drawback is that there is no fan in the bathroom so the air doesn't circulate and it stays humid after using the shower.
Clean, modern rooms with plenty of space and generous sized bathroom. Bed was comfortable and had a variety of pillows from firm to soft. Not enough parking had to park in the hotel next door's parking lot. Could use more tables and seating for breakfast. Utensils left a bit to be desired.
Just about everything The bar and pool close way to early.
Location to downtown was great Staff complained to each other in front of guests, room was small and even though it was a corner room, it only had 1 window. Only 2 elevators for 15 floors and its shared by the staff (no freight elevators) so wait times were bad. Check-in time was 3pm but room was not ready until 3:45pm. Overall it was "ok" but not what I expect from a DoubleTree.
Staff and cleanliness were above average! The fact I could hear everything happening in the hallway including to kids playing some game at 7:30 am on a Sunday and one guest continually knocking on another guests door while saying housekeeping at least 20 times in two morning.
Nothing, bad experience. The climate unit in my room went wonky. Was set to cool, but woke up at 3AM covered in sweat with temp in rhe mid 80s and the unit blowing heat ! Called downstairs, was told to come down for keys to another room. In the morning, desk clerk said can't adjust price because I booked through Kayak, offered me a candy bar ! I will never stay there again.
Across the street from the Children's Museum, walking distance to the Aquarium, close to restaurants and shops. Great views from the rooms. Good breakfast. Friendly staff. The pool heater broke the day we arrived. My children were most excited about swimming! They allowed us to swim in their sister hotel down the street which was very nice. It could not be helped but it was disappointing not being able to use the pool in our own hotel.
Good food, nice extras like fruit, cookies and 24hr coffee and water bottles. No mini fridge or microwave in our room.
Very clean and well maintained despite being an older building Very friendly staff - desk attendant eagerly handled several customer requests while managing my check in without delay Good value for the money
They offer a fantastic breakfast! There was something for everyone!!!! Made the stay even bettar! There were no issues.
Our car malfunctioned while we were in Chattanooga and it took us 5 days to remove it as we were 4 hrs from home. The staff at the Hampton Inn was extremely professional and helpful while we tried to remedy the situation long distance. We will give Hampton Inn all our future business!!
The location was good. The price was FANTASTIC. Overall, our stay was sufficient. They have indoor hotel room entrances and outside entrances. -You can tell it was an older hotel. -Hallway Carpets were dingy. -Toilet seat was old, it was peeling. -There was only a shower, no bathtub. -Even though there was free breakfast, we were in a different building, so we'd have to drive to get breakfast, instead of walking to the lobby. -The pullout couch was awful. Not comfortable at all.
The front desk staff responded nicely to my complaints of being given a smoking room when non smoking was requested. They comped the room after seeing my displeasure. I did not have to ask for it. The room was smelly. The mirror was so dirty you could hardly see in it. The carpet was dirty. The mattresses were uncomfortable, and the bedskirts had mold on them and had to be removed! Terrible! I would not stay here again and I can't believe Hampton Inn quality has been reduced to such a level!
Motel style - old building - not what you expect from Hamton - But the price was good and breakfast too
Sincerely friendly staff from front desk to housekeeping. Close to an upscale mall for shopping and dining. Some rooms have exterior doors and some are on an interior hallway. Ask for what you want.
It's was old and needs up dating. The carpet was dirty and had huge stains. The breakfast was not good and one day the bread was moldy. We were there a week and didn't eat there but one day. Usually the Hampton inns are better than that. I was very disappointed.
area small rooms
The bed we slept in was full of bed bugs..I looked at the bed and saw adult bed bugs on the side of the bed very visible...me and my friend have bites all over our bodies and they hurt and itch really bad and still are two days later. We had to check out n wash n dry all our clothes and suitcases etc etc...the front desk was very calm and non chalant about giving us our money back. I believe they knew already.... The bed we slept in was full of bed bugs..I looked at the bed and saw adult bed bugs on the side of the bed very visible...me and my friend have bites all over our bodies and they hurt and itch really bad and still are two days later. We had to check out n wash n dry all our clothes and suitcases etc etc...the front desk was very calm and non chalant about giving us our money back. I believe they knew already....
Room was small but comfortable. Breakfast was good. Close to downtown so we were able to walk to most locations for dinner and drinks which was very nice. Close to aquarium, ballpark. Had to tell the maid to service the room. Elevator made weird noises so we took the stairs.
Overall the hotel was nice. My only issue, of which is minor, was that they charge you to park on hotel property. Thought that was just a nickel and dime fee. Besides that, no complaints. Great hotel.
In making a reservation, you expect not to have to wait to get the room you reserved. I had to wait over an hour and a half past check-in time for the room to be cleaned.