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Free wifi and USA Today. Reasonable bar and food prices. A little expensive.
Sheets and towels. Fast service even late at night. Asked for toothpaste and security girl was up in literally two minutes. The sliding glass door actually opened up for fresh air. Shower tub instead of walk-in. Sink didn't drain well.
The place had just been through a natural disaster but you couldn't tell at all. Friendly staff and I brought my dogs, so the pet friendly policy was my favorite par. Pretty sure the band Phish was there nutty I can't say for certain. Definitely saw Chris Kuroda mulling about. Good times. More cowbell please.
Convenient to downtown and dining options. Top floor room air was very weak barely kept room at 75 degrees, the beds were very uncomfortable, and the breakfast options were over priced.
Staff was excellent. I booked the wrong room type and the helped me correct it immediately. Top notch customer service at the by the bellmen, and front desk.
The staff is very friendly and go above and beyond. They are amazing at what they do. The hotel gift shop is very over priced. $5.50 for one water. There isn't anything to do other then the pool and the beach is 30 minutes away. Not too far but still have to get there especially if you choose not to rent a car and pay their $15 per day charge to park it there. Restaurant food is good, but limited selections. The entire hotel smelled like marijuana because the AST sorority girls were having an event there and were smoking all night in their rooms. Staff were very quick to try to stop it and spray the hallways and rooms. The event floors are very large and theres a lot of event rooms to choose from with a mail room up there and business center. Beautiful hotel, but expensive and kind of boring other then the bars inside because the location. Expensive necessities. Expensive parking. Restaurant menu is very limited. Walk way that goes through the hotel outside behind the restaurant I believe is where it's located, has no lighting. The Wifi sucks horribly. Constant disconnecting even the people that paid for extra wifi had problems.
Excellent from the valet parking, front desk personnel (who remembered our name), wait staff and all others. Location was ideal and could walk to most everything.
The view was beautiful The comforters were old and dingy looking
Professionalism from all front of the house staff. Pet friendly!!! Superb dine-in experience. Great room configuration with a view. Fitness center free weights and resistance machines were great. While I've always respected the Hyatt brand and been a guest several time I've been a long-time Marriott member because of the range, and availability, of brands they offer. I may need to reconsider my loyalty after this latest visit. I secured two rooms to accommodate my parents, sister, me and my wife after a very long day at the Mayo clinic. Turned out to be just what the "doctor ordered" for all parties. My wife encountered a front desk staff member with a poor attitude during the night shift around 3am. She observed the young lady interact with several guests in a way that indicated she clearly did not want to be there or be helpful.
Great location, great view, clean. Staff were all very nice and accommodating. Impressed with the recycling and conservation efforts throughout the hotel.
The beds were amazingly comfortable! And the view was great We paid to to park in garage and the garage was full so we couldn't park in there
The staff was very nice, and the room was very clean. they let us choose which view we wanted, and what floor we were on There wasn't anything really "special" about the hotel. I didn't appreciate having to pay for parking when I was already spending that much money per night. The food was overpriced for what it was - go to one of the restaurants in the landing and you will get better food for the same price.
Room was nice as well as the staff. Using the room key to get in an out of the building.
I've stayed in lots of hotels all over the country, but I've never seen a staff like this staff , courtesy, friendly, polite, overall just beautiful people, hats off to the staff No
Great price & location! No
Very nice... better than expected!
This guest did not leave comments about this hotel.
The location Staff friendliness Hotel cleaned
The last night we were there, there was a playoff hockey game televised at the bar. The bar tender was engrossed in it and was rude to the patrons including us because we were not rooting for her team. Very unprofessional! Rude to us at one point.
This guest did not leave comments about this hotel.
Everything. Staff were friendly and courtious and English-speaking. Room was very nice as well as clean. Room was big and the bed was comfortable. Bottom line..everything was nice and clean. Very nice accommodations. I recommend this hotel to anyone. NICE
Great experience I ever have.
Great location for us: near to where I want and between Jacksonville and Beaches, with decent mall and eateries very near by. Opaque rate offered was very good. TV channels via Xfinity were quite good. Staff, esp. breakfast, seem to be eager and friendly. Facilities are getting aged with lack up maintenance. E.g.,: room carpet was old and wrinkled to a degree, my wife almost tripped several times. - Safety concern. (Work) Table is very small and inadequate. Small alarm clock was unplugged (for reason) resetting the time is near impossible. Complimentary Hot and Cold breakfast were very basic, compared to national chain brands, say Hamptons, HI Express, etc.
The bed No vending machines/there were signs pointing to where they weren't. Hotel 2 years old: old fashioned air conditioner that barely worked, difficult blinds to use. Everything was bare bones. More amenities @Motel 6. Staff putting the hitel down. It was like they ran out of money when building.
Beautiful hotel great amenities perfect location very safe. Very family friendly Staff was hard to contact if items were needed but other than that no complaints
Poor greeting upon entry. Was given a filthy room. Went back down for new room. Same thing. Another filthy room. 'X' came up to let me into the second room ('X' is really the staff person's name) and it was almost as bad as the first. 'X' told me to wait and someone would be back up. Wel, after standing up eating my dinner and waiting a total of 15 minutes I went back down stairs and left the hotel. The hotel still billed me even though after speaking with 'X' he said he couldn't waive the charges, but I got the fact the manager could and 'X' said they'd have charges removed. They didn't. American Express is working to fix a four night billed stayed from this miserable thing called a hotel. I didn't want to spend another minute there. I didn't like anything at all.
Neat and the staff are courteous. The so call hot breakfast was not so hot but cold. Limited menu.
I like the whole concept of this hotel but it really needs some attention paid to keeping it maintained. Seriously needs better quality pillows. Both lifts at pool and hot tub were not operable. In our room the only toiletries were 1 small size bar of soap and 1 lotion. Definitely glad I bring my own or would have had to go to a store. Just looked like management needs to pay more attention to the little things and or owners need to invest in a little tlc.
For the price of this hotel it was well worth it. A built in jacuzzi in the bath tub was an nice and interesting experience. Nothing looked like it needed any type of renuvation anytime soon. The breakfast is free but somewhat unorganized. They should just make it a buffet style. The servers wandering around trying to figure out who's order was taken and not taken was laughable. Many people's time was being wasted. It's as if they are trying something new and going through the phase where they are figuring out it doesn't work very well.
The room was nice and spacious! The fact that the front desk rep didn't put us in the room we reserved and prepaid for and that after staying the whole night and waking up and bending over and seeing something disgusting all over the bottom portion of the mattress.
Accomodations were nice although our room was canary yellow with no pictures on the walls and a lack of decorating. Thdy need to retrain thd cleaning crew as our room didnt look like it had been vacuumed at all. Overall, it was worth the price we paid. Lack of attention to housekeeping
That they charged me for a night stay after already paying my whole bill still haven't been refunded
--Didn't know how to change card used for bill --Verbally gave wrong room #, then began to argue with customer about it --Gave a key to an occupied room
The room size was great. The staff was vey accommodating. The food was the only thing that was not on the same level as the rest of the facility. And unfortunately the pool was not heated which ruled out a late swim.
Location was hard to beat. Checking in was a challenge. We actually walked into occupied rooms of two other people. Thankfully we knew one of them but the other one was well....lets just say it was probably hard to tell who was more embarrassed. They need to do a review of their check in policies but I recommend you bolt and secure your room from the inside. I got an unexpected eyeful.
Welcome from the concierge Bathroom toilet was not clean
The only issue I had was that the front desk could not locate a key for the mini fridge so that we could use it.
The breakfast buffet was fantastic.
Only valet parking offered. The parking lot next to the hotel, which was not affiliated with Omni, was supposed to be $10/day max but we were charged $20 each morning when we were leaving the lot because "the time resets at midnight, therefore you are charged $10 till 12:00am and then $10 for this morning". The thermostat in our room did not work correctly. We reported it to the front desk, but upon our return to our room that evening we noticed that someone changed our fan setting from "auto" to "high" but the thermostat still did not read correctly and never cooled properly.
No helped is with our luggage when we arrived. Had to load, unload and wheel logguge cart ourselves. Someone's used razor left in shower. Used coffee cup in KIERIG machine. When leaving the next morning, there was a luggage valet guy and we were told that we HAD to use him instead of using the luggage cart ourselves. He loaded our luggage and took it outside, where he abandoned it on the curb and walked away. My fiancé was getting the car (we were instructed to park in next door lot instead of parking deck bc we were traveling with a kayak in top and was too big for garage heighth). While I'm standing by our luggage still sitting on rolling Cart outside of hotel, a valet guy pulls up a car then backs it up directly in front of me. I asked him if he could pull forward since my fiancé was pulling in right behind him. Instead of being helpful or moving the car, instead he just shrugged his shoulders and went to get another car. So we had to park on the other side and load all of our luggage ourselves (although plenty of staff seemed to be around except the actually luggage valet that we foolishly already gave a $15 tip too.! Very rude people here!
The staff were very nice and friendly. The place was clean, well kept and everything in our room worked, we did not try the coffee maker but I liked that it was a Keurig. The location was good for my needs. The road construction right in front is a bit tricky in the beginning, but once you figure out the exit to the side street it is much easier to navigate. I too was very disappointed that the breakfast was not included as I was expecting it to. The breakfast inclusion was one of the reasons I choose the Garden Inn in the first place. Also disappointing was that the pool and hot tub were not working either. After long days of training I was looking forward to that. We gave up asking about when the pool was going to be fixed, no one seemed to know. I would give a much higher rating if the pool had worked and the free breakfast was actually free.
The quietness of the hotel and the staff were very friendly. Parking.
• The staff was a both personable and professional. • Great breakfast and reasonably priced. • Love the ready-made coffee available in the lobby. •Fast complementary internet. • The gym's treadmill was broken. • Although the hot tub jets worked, the water was cool or lukewarm at best. • The hot tub and treadmill were instrumental in choosing this location, very disappointing. • There is major construction going on next door and although the hotel has no control over this, it is a huge distraction.
The lobby is large and inviting. The rooms are a good size except for the bathroom. The bathroom is extremely small. The hallways are dark and musty. But when those renovations are done will be glad to stay there again.
The Dolphins in the waterfront The Landings, not your fault and our room was very damp. It felt like they just shampooed the carpet.
Location is awesome. Staff is great. Bar and restaurant were pretty good and convienient. Air conditioner worked but was extremely loud I would chug every 5 to 10 seconds and pull you out of sleep. Soon as at turned off you could get about 30 mins of sleep before it cut back on. One of the biggest weekends in Jacksonville for tailgating or people needing ice you would have thought they would have had more than one operational. I was on the 4th floor and had to go exploring and after checking 5 other broken ice machines I found one that worked. I didn't like the fact that I had to pay to self park. Why would you charge someone to park at your hotel that already paid to stay there? If your gonna charge $20 for parking probably should be all valet.
We did not like that online photos showed renovated rooms while they put us in a non-renovated room.
Great location Hotel is very run down
location air conditioning units loud and old. carpets and bathrooms sub standard.
completely run-down, renovations going on, but not what we expected
Will NEVER stay there again.
It was dirty. There was a crack in the ceiling with apparent water damage. The hotels in the area were sold out and guests left with no other options. Disappointing. Shouldn't even be allowed to have guests. Seems like their renovation has been going on for years.
The view and location
Location When we got there the room had a moldy smell and it had a humidifier on like if the room had been flooded and recently dried. We complained and they acknowledged the smell and gave us another room ruby away, but my question is WHY put someone in that room in the first place? With plenty available rooms. That left a bitter taste in my mouth.
Good location with hotel shuttle to Veterans Memorial Stadium for $6. once renovations are completed, could be a very nice hotel. Shower did not drain very quickly. I was standing ankle deep in water while taking a 10 min. shower. My view was of the roof and air conditioning units. Have to pay $10 to self park or $12 for valet parking per night.
My wife and I have had the wonderful privilege of being guest of the hotel this past summer. Our first stay involved attending the wedding of a friend where the out of town guests stayed at the hotel and the wedding reception was hosted by the hotel I have been to many spectacular weddings in my time this reception ranks in my my top five due mostly in part to the hotel and it's extremely professional and friendly staff. (Gina you are beyond great at your job). We loved our time at the wedding that we returned to Jacksonville a couple months later to visit friends and could not wait to be guest of Club Continental. We would HIGHLY recommend this special get away to any one who will listen, truth be told we have been doing just that since early July and our first of many stays. Be smart and check it, I promise would will have a lovely time. The rooms and suite are beyond charming and unique, the pool is spectacular. More than satisfied customers.
I stay her often for work trips and it offers charming rooms with views of the St. johns River and a down-home yet old-world feel. The grounds are nestled conveniently in a setting of 100 year old oaks with sleepy moss hanging from the branches. This is not you everyday corpplease hotel!,, My company also hosted a 2 day meeting here and the staff was most accommodating! From beverages and snacks...they do it all! Any couples that want a romantic getaway...this is your place! I strongly recommend this wonderful place to anyone who appreciates the finer things with charm and a budget!
My extended family and I have stayed at Club Continental and/or dined at the restaurant a number of times over the past years. It overlooks the St. Johns River at one of its widest points, and is one of those special places that are all too hard to find these days. The riverfront of 'Old' Orange Park, where the Club was built long ago, is a beautiful spot, offering privacy, solitude, peace, quiet, and the gentler spectacles of nature. Along with the charm and history, the Club restaurant offers memorable cuisine and service provided by a team of gracious staff. This is a rambling, well preserved historical estate, a memorable destination location I have no doubt that my family and I will continue return again and again. Thanks for preserving all this beauty and charm!
I enjoyed my overall stay except for the fact that unless you read the brochure or ask ahead of time you wouldn't know that formal dress is required for dinner.When I inquired ,the young woman that was working in the kitchen at the time made us feel like second class citizens ,because at the time we were more casually dressed..... however it was reported (not by me) to the manager and she made it right. Also, the comforter underside had stains on it that I did not put there. I still would recommend the Continental as we were there for a wedding and the other staff made up for any short comings. They are very anxious to please!
The beauty and charm of the property is fantastic. Add in the 200 plus year old live-oaks that are protected by the City of Orange Park, the service, food, and overall feeling of welcome, and the magnificent views of the St. Johns River. We've stayed in the Mansion and this time we stayed in the River Suites. We love both and we'll be back again. Thanks for making our stay so delightful. Chap
We've stayed at properties all over Jacksonville, including the beach, and not been nearly as satisfied as we were staying here. The location was private, with a spectacular view of the river from our room balcony. We could easily get to and from Jacksonville's sprawling restaurants, stores, and sites, yet come back to this quiet inn, situated in a timeless setting of old oaks, terraced gardens, and groomed lawns. The staff were friendly and welcoming (from the reservationist to the housekeeping staff). Breakfast was delicious, served in the main house dining room of understated elegance. Now that we've found this jewel, we'll be returning to the same River Suite room every visit. It's much better than the cookie-cutter chain hotels with mediocre service and walls thin enough to hear your neighbors.
Access to airport was key and room was sized for my quick stay shower head was poor
internet service, long distance
It was very clean. The coffee and breakfast area was nice and close to our room. We didn't stay in the room long as we went to the game earlier to be assured of arriving with the heavy traffic expected.We basically enjoyed our stay, just wish it had been a little easier to find upon arrival. It was hard to locate even using a GPs. The entrance was bad for people who didn't know the area. We were told there was a shuttle to the FL/GA game but not that we would have to book our own. We expected a fee but not the confusion we encountered whne we were just handed some flyers. It would have been nice to at least have been given some insight on a good transicit. Luckily we called Greg and Eve with City Transportation and they were very nice and efficient. The cost was a little higher than planned because your desk person upon reserving the room had said we would have a shuttle. Also, we were told we whold have a suite but got a single. That turned out o.k. but wasn't what we were told upon reserving the room.
The room was nice but small. The staff was pretty nice. Yeah, they don't include soap in their rooms. There's a sign in the bathroom that says you have to call down for it. That is kind of disgusting.
Access to major highway, Free breakfast, and friendly staff!! I also appreciated the mini fridge and microwave. :-) In room fridge broke and my food spoiled. Though they replaced the fridge, they didn't offer to replace the food.
The staff was incredibly friendly. There was no coffee made but they gave me some to make in my room.
The location was excellent and very quiet. They served a very good breakfast. I had requested a room for two adults and when I arrived they only had a room with a double bed which was not adequate for two people. My friend had to stay with friends in another hotel.
The staff and overall hotel experience No
Beds were comfortable. Breakfast was greeat.
This guest did not leave comments about this hotel.
The bathtub had standing water in it. However, the manager did try to compensate.
Customer service was excellent! Not an inviting entrance, had a pull door instead of an automatic door. Felt like I was entering a side door. Breakfast was lacking selections. T.V. Not working in lobby, couldn't watch the news while eating breakfast.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
The staff was great! Very friendly and accommodating. We were there for 2 days and without fail, every staff member was great.
Price Room was bad lights didn't work air didn't work bathroom had to be caulked while we were there
Very nice location. They do not have microwaves.
Loved the modern feel The shower was slippery and the lighting isn't the best for doing makeup, but minimal in comparison to the overall experience
Everything I needed was either provided already or within a phone call to the front desk. That I couldn't stay longer
I liked the room with the kitchenette and large bathroom. Bed wasn't the most comfortable, but it was good for the price of the room. I booked through Expedia, but the check in staff said she couldn't find the confirmation in the system, so I ended up getting charged twice for the room. Plus, the deposit didn't get returned to my bank as promised.
Close to the mall The Service, The filthy room, The attitude and Gettoness of Shena (Front Desk), The lack of accommodation. I aRrived in my room to find the floor filthy and sticky. My feet were blaCk after spending one afternoon in the room. I asked housekeeping if they could please vacuum my room. They said no because they were short staffed. After 4 days I went to the front desk and spoke to Shena who gave me attitude when I said that I would like my room vacuumed. She also told me I had to be there for 2 weeks before my room would be cleaned. I explained that I expected a room to be clean the day of my move in not 2 weeks later. She ignored me afTer that point as she just gave her attention to the next person in line. NEVER WILL I STAY HER AGAIN!!!
Room was musty, carpet was philthy, never took my shoes off. Pillows should of been tossed out 10 years ago. I had to go buy one, I was afraid of the germs See above I had no choice of hotels, as it was a big football weekend. Will not recommend to anyone.
The room was clean
Large amount of tenants harass and beg for money, presumably to by crack.
Not somewhere you want to stay if your expecting a 3 star hotel.
Almost nothing. There is a Waffle House in walking distance. No check in early unless you want to pay $25 extra. Even if they have a clean room waiting for you, no check in early. My son and I got there at 1pm, no check in early. We slept on their couch until they let get our room. Would not recommend. Only reason I'm back is because I had already paid for the room along with my cruise. Too bad staff can only do what Mgr says. Makes no sense to have room ready sitting empty. I understand if they had housekeeping to clean a room for you, but I was told by the staff my room was already cleaned, but I couldn't get in until 3pm. They weren't kidding.
While located near the jax airport, this hotel is located on what is a side road off the main road between I-95 and the airport. If you know where it is, the hotel is easily accessible but if you don't, it isn'T. Relative to other hotels in the area, it is reasonably priced, clean, safe, and convenient taking into account the above caveat. In summary, it's fine for an overnight stay before catching a flight or boarding a cruise but offer's little more. The "Continental" breakfast was acceptable. The low cost quoted by Booking.com did not clearly indicate an additional charge for services such as wifi though the charge was noted in what I would describe as a footnote. Taxes, however were about what they are everywhere...I.E., soak the tourist.
Waffle house in walking distance. I've already reviewed this hotel on my last stay. I'll just repeat that if you want to check in at 2:59pm, be ready to pay $25 early check in fee. Check in is at 3pm, not a second earlier.
The location of the hotel! I loved that it was close to the interstate. Nothing!
Very nice--Room Coffee Pot did not work--Plenty of coffee in Lobby.
Staff is pleasant and always clean.
We appreciated the cleanliness, the staff, and the shuttle service to and from the airport. We will definitely book a room on our next flight. We have no complaints at all.
Clean room friendly service
I HAD TO RE CLEAN MY BATHROOM AND THE AIR DID NOT WORK PROPERLY. I did not go to the front desk because for me it was OK. Not a fan of the air. But it was a hot night. The fan served its purpose
Location was very close to where I needed to be. The room was the smallest I have ever seen. The bed was full size instead of Queen. No closet in the room. It was a shelf in the wall with no hangers on it. Towels were filthy. Wanted to check in at 2:25 when I arrived in town, but was told there is a $25 early checking fee for anytime before 3pm. Asked for a larger room and said it was an additional fee for changing rooms.
I liked the fish pond and fish food for the fish. My 6 year old loved seeing thefish
the bed was very comfortable the location was close to family we were there to visit construction next door
The staff were so friendly and helpful. Especially Joanne and Joyce at the front desk. nothing
Remodel please. Longer hours on breakfast
Clean rooms Breakfast sucked
Not much. Room on the third floor, no elevator - what is this, North Korea? The free breakfast was terrible.
Great staff! Decent old rooms. The fact that the only rooms that were available for cheap were the third floor rooms that smelled like wet ashtrays. It was 1am, I had a young child and I was tired from driving. I took the room for the night but was entirely positive that I wouldn't return. Ever.
Secure doors inside and outside. Security...felt very safe as a single woman there. Employees very nice. Rooms were very clean and accommodating. Nothing
Nothing in particular The hotel did not have my booking.com reservation and I had to book my room on site.
online ane the pics suggest a hotel that is much nicer, the bed was very uncomfortable, wall paper was already coming up on the walls the room was rather small, didn't like the layout of the room, and the price I thought was way out of proportion to the hotel and location. I would never go back to another aloft hotel.
With its problems it seems to have done a lot. It's staff is friendly and the food bar remained open during the power outage Last nights there I noticed the ware on the beds head board and than at night I noticed a coackroach. Might be due to the lights auto turning off every minute which as green as it is most pest are nocturnal.
was great but your survey lacks much - can't enter any thing on the spots you have
....the breakfast smelled wonderful and looked complete, but I did not have time and they actually had prepared a bag breakfast to go, with fruit and granola bar - how thoughtful
The woman who was in charge of the breakfast was so incredibly sweet to my son and family. Room was easy to access on the end and we could use the side doorBreakfast had a lot to offer. More than most, I believe. Great location for what I specifically needed access to. Pool closed too early. Unpainted bathroom ceiling above shower. Bathroom could be much cleaner.
Great proximity to excellent finer dining restaurants/lounges, shops, and boutiques. Very comfortable bed/bedding. Relaxing atmosphere /decor in hotel and rooms. Ample space in room with a well designed layout and tastefully decorated with an artistic flare.
Nice clean hotel in a good location. Shower is nice and roomy but unfortunately its roominess is ruined by low water flow. Other guests are very noisy even after midnight.
The room was amazing with a great view of the Tapastry neighborhood, tall ceilings, comfortable bed, and superb layout. It was a little hard to find at first, but overall, it was a great stay.
The rooms were great and very clean as well as the pool. The girl at checkout was not very nice. We asked for another receipt and she said that the receipts would be the same and she really didn't want to waste paper. The bartender on Saturday wasn't very nice. She had a condescending and snooty attitude and made us feel very uncomfortable like she was profiling us. She had other customers around the bar who were older and appeared to have money. She seemed to look down on us. We had just come back from the beach so of course we weren't dressed in our best attire but we weren't dressed inappropriately either. Overall, we probably won't stay at Indigo again even though we really enjoyed it the first time.
Ease of facilities Value for money Comfort of bed Space Good parking facilities Not much
The staff was extremely accommodating. The rooms were clean, the desk chair- super comfortable (might be a Henry Miller), breakfast was great (if you can get a room with breakfast included....it is a great value, particularly if you enjoy steak and eggs...!). The view was nice (we had a lake view, and were on the 4th floor). The hotel is in Tapestry Park, which has several additional dining choices, all within a short walk of the hotel (5 minutes or less), although the restaurant/bar in the hotel is very good as well. The Saint Johns Town Center shopping mall is maybe 5-7 minutes away. Nothing! I'd stay here again in a heartbeat and would recommend it to friends and family.