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Great for dogs! Clean and convenient. I was worried because the building looks a bit old, but rooms were fine and grounds were nice. Across the street from a river with walking paths and a park.
The room was very comfortable and clean. Staff was helpful and cheerful even at midnight. Got the wrong key the first time, but staff brought me a correct one quickly. The only place to sit and talk with associates was in the restaurant.
We appreciate that you are pet friendly. Some grass on the property would be nice. We liked having a restaurant on site. The food was excellent. We would enjoy having breakfast inclusive. The location and view was beautiful. We will stay at your facility in the future., Having to walk our pet off of the property site, especially at night.
Convenient location 1. Kind of shabby 2. Clean enough but not up to the experience of the night before at another best western in the area 3. Breakfast options way too limited unless I paid a lot of money. Seemed like a cheap money saving thing for the price.
The view. I didn't get my requested balcony facing the river.
I liked the partial wall in the room that separated the bathroom from the rest of the room, and I liked the balcony. I felt deceived, complementary breakfast to me means, "Hey over night guest--we have a buffet of food for you, on us." Well that wasn't the case, the hotel offered a $4 off coupon to the restaurant attached to the end of the building. I would guess that they have never eaten at that restaurant for it is incredibly expensive and would know that a $4 deductible is like spit in the face when you have no budget for breakfast. Rough start to the day, to say the least.
We liked the room. Loved that it is pet friendly.The lobby and halls were freshly remodeled, they are doing some new cement work on the driveway at the entrance. Grounds were nice. The breakfast coupon was nice compared to them offering a Continental breakfast.We always had a meal, but there are some options on the back of the coupon that was for breakfast, no cost. The sausage links are good. Parking lot is full at night, soome people crossed over the painted lines with their trucks making a parking spot useless.
Good location with included bike rentals. There wasn't AC in the room.
Fun location right on the river. Clean, modern hotel with helpful and friendly staff. The great location means that you will hear the noise (sometimes very loud) of an festivities happening on the river.
Hotel Rose is what it is: a recently renovated motel. It's clean and comfortable, and staff are friendly. But to call it a four-star hotel is a real stretch, in terms of amenities and service. Compared to other downtown luxury hotels, this is a big step down at the same price. The bathroom is tiny, with outdated fixtures and mold stains. The provided toiletries are cheesy Tommy Bahama brand with an intense pina colada scent that I was a bit embarrassed to smell like all day. The bed only comes with a comforter, strangely folded on top of a bare fitted sheet, so you have to make your own bed. The king bed comes with two of these, each covering half the bed. Just weird. When I asked the front desk for room service to give me a top sheet, I was told I could find one in the closet and to make the bed myself.
Room was comfortable and clean, restaurant was good, and location was extremely convenient to exploring downtown Portland. There is NO soundproofing in this hotel, so bring earplugs (or get some from the front desk). You will hear street noise, river noise, train noise, and TONS of noise from other guests.
Great location, staff super friendly. Parking wasn't expensive but unexpected cost.
Clean, cozy (excellent bed!), accommodating staff, and free coffee in the lobby. No complaints!
Very fun and unique place. Great staff. Free bicycles and shuttle services for guests. Complimentary tea and coffee in your room. Located near several bars and restaurants. Will be back. One of the door guys was a little rude. He was short in his responses and seemed bothered by simple questions. Not really a big deal though. Didn't take away at all from my great experience at the hotel. Maybe he was just having a bad day .
We stayed two nights for a fun weekend trip. The beds were super comfortable and the location was great! Our favorite part was the bikes they have available for you to take out to explore the city!! We had a blast and would highly recommend this hotel!
All was good The blankets were a little confusing..
Great staff. Clean. Outdated heating system. Was stuck on all night in one of our rooms. No air conditioning. Old bed linens. Frayed sheets.
It happened to be 100 degrees that day in Portland and my air conditioning in the room went out. They immediately came to my room and while facilities management couldn't fix it they moved me very quickly to new room and one with a better view. I arrived in Portland at 9 am ( I know check in time is 4 pm) but I travel often and it's generally never a problem to get a room by noon. They told me they would call me when a room was ready. I called at 1:30 pm to see what the eta of my room would be. The front desk woman at that time was short and seemed put out when she said "it's ready". Don't offer a call back service if you aren't going to follow through.
Loved the duvets. With there was a hot tub. Also, lots of homeless people camped very close to hotel made area less than great for walking around at night.
Great staff. Great rooms
Friendliness and accomodation by the staff and overall luxury of facility not applicable
great room, excellent restaurant
First time to Portland and The Nines had it all, location, convenience, style, etc. i booked off Kyak and couldn't be more pleased. I expect to be back multiple times next year.
There is no pool at this hotel. It's a good hotel but I certainly wouldn't categorize it as a 5 star. You'd expect better room equipments and facilities. I haven't ever seen a 5 star hotel with no pool. Also parking is very expensive. $47/night is very expensive especially for weekend and holiday stays. I recommend to park at street.
Room was beautiful, bell staff was extremely great and cheerful! Front desk staff seemed to have an attitude and weren't overly welcoming or friendly, wished the lighting in the bathroom was better, didn't like the setup of the sink/vanity/mirrors. Not functional for putting on makeup or if 2 people wanted to use the mirrors at the same time. Also a tub would have been nice.
The view was beautiful. Very nice employees.
The location on the water front is potentially nice. (1) Took well over 1 hour to check in at 2;30PM -- no rooms available! (2) Noisy. Lots of ambient street noise
We were able to walk or catch the trolley and go anywhere we wanted. It is quite central so we could see lots of attractions Great place
Location is great, facility is amazing, and staff was exceptional! Bed was a little firm but still got a good nights rest.
they brought a mini-fridge on request. lots of plugs for charging. Nice location, close to waterfront park and quieter than mid town locations.
very walkable, close to theater and parks, walk to the river, I like a firmer bed but no one else in the party had bed issues
The location and comfort made our trip an enjoyable first visit. Restaurant and accessibility from the interstate made it a stress free arrival, check in, check out... I don't know that we will stay at Modera for the price paid, again. Not a knock it is a gorgeous and friendly hotel. Great for a first visit.
I checked into Hotel Moderna after a very long day of traveling and checking out of another hotel because if wasn't clean or at all what I was looking for. The guy behind the front desk, after hearing of my travel troubles, offered me free drinks in the hotel restaurant to make my day better. He also gave me a map of the city and marked his favorite places to hang out in sharpie. The front desk staff went above and beyond to accommodate me, which is exactly what I needed after the day I had.
Location close to stores and downtown area Room was small. Bathroom was small. Bed was extremely loud and squeaky. Walls were thin
Windows open - - a great feature these days if you lIke a little fresh air. Wonderful staff and convenient enough location. A bit pricey, especially the valet parking.
Always enjoy the staff, the contemporary atmosphere, the location, and the garden with fire pits. This is my favorite place to stay in Portland for a reasonable price (the nines is great but expensive, and the loft is great but more for an airport stay). The valet parking was pretty good and free for my Prius (they had a special for "green" cars) and really helped to steal my stay (the nines did not offer anything like that). If there was anythInfo@VertebrataChiropractic.com I had a problem with, it was that once waited for 15 minutes for my car and when I asked about it, the valet had forgotten about it. He immediately remedied the situation and had the car in 90 seconds, but it would have been nice to have gotten it when it was first asked for. A small oversight, and overall does not take from my five star rating for this property.
Valet parking $38. No other real options.
I loved the front desk staff and the valet staff. Upon checking in, the front desk staff was extremely helpful with tips on activities in the area and food and restaurant choices. They didn't sound rehearsed with their suggestions. They really seemed enthusiastic about their choices which made us enthusiastic about trying them out. The valet staff was extremely friendly and helpful as well. We left some items in our car that they had parked for us and they offered to retrieve them for us while we waited in the lobby. They greeted us every time we walked in and out the door and just seemed happy to be working there and not just working for tips. The customer service was greatly appreciated! The main negative comment I have is that their elevator is rickety and loud. I guess because we checked in at night, we got stuck with the room next to the elevator and you really can hear it every time it goes up and down. Luckily, we were just so exhausted from our daytime activities, we didn't have the energy to complain. Also, the housekeeping staff was a little intimidating. At around 4pm, we went back to our hotel room to freshen up and noticed that our room had still not been made. No big deal. We saw the housekeeping staff in the hallway and decided to tell them they can skip our room, but we wanted an extra towel and a new garbage bag. When we asked them, the staff member demanded my hotel room number in a harsh tone and when I told her, she then shouted to her co worker in another language some verbiage while pointing at us. They had a conversation, that sounded like an argument to me, for a few minutes while we were standing there waiting for the OK to skip our room and give us a towel. Mind you, they were standing right next to the towel cart conversing in their language while I was standing there confused.
The restaurant and friendly staff. In downtown Portland, but a bit far from certain attractions.
Nice location, lots of the city is walkable from here. The lobby is beautiful and the front desk staff made us feel very welcome. Once you get out of the lobby, the floors felt a bit dingy like they needed new carpets. The decor in the hallways felt a bit dated. Nothing particularly bad but just didn't feel quite polished. For the price I expected better.
Outdoor fire pits. Didn't work: AC, tv. 5$ for a bottle of water when the room is 200$ per night and tap water is gross seems cheap. Resturant was very expensive.
Located close to downtown shopping and Keller Auditorium. Staff puts customers first. In house restaurant is fantastic. Excellent wait staff and food is great. Great outdoor patio with gas fire pits. Rooms not big, but very nice. Valet parking adds $35 per night. Would stay there again. $35 valet parking not mentioned in booking.
The resturNt downstairs was very good and the rooms are clean... Small but clean. The shower was kind of cheesy. It's great if it's just a crash pad. The Staff and valet service were all very nice The smaller rooms, shower felt cheap with crappy water pressure.
The hotel is nice and in a good location I only gave this place three stars because the windows are only single pain which made our room very noisy. Lots of street noise and loud music from the club down the street. We went there to hang out down town but would also appreciate a good night sleep. Also the rate on kayak was the same as I could get just booking direct with the hotel.
Location was great. Parking Garage right across the street. The staff is the best in all departments. Room Service is outstanding and the Food delivered perfect. The beds were too hard and I woke up with a back ache both mornings. There is only one door between adjoining rooms and you can hear every thing that is said. Which also made us whisper. High school choir were in town and ran up and down hall way knocking on doors . Possibly they could place kids on one floor or wing as not to disturb your other customers.
Lack of cost effective or variety menu selections in steakhouse
Room was great, after changing rooms. Initial room not as described and had to show desk clerk reservation copy from email on phone. Res promised room with a view on top floor. Given previous floor level with view of parking garage. Said were given last available room with view. Had a great view of the city looking towards the river. Breakfast was great! Although the "cooked to order" ad description should of said "buffet" with optional "made to order" omelette. I did, and it was good. Having to use Valet parking. Rather a forced choice, because of logistics, then end up in public parking area anyway. Location was horrible. Maybe for some tastes is ok. Rough inner city, area. Not a place for going for walks or taking a young family. Sorry, we love Embassy Suites, but won't return to this one. Again, hotel inside was great. The surroundings not so much.
Location close to everything! They charge you for wifi , why!?!?!
I had a good experience. nothing!
I love the location, the staff, the old world charm, how accommodating everyone is. I'm not sure I love the new modern furniture in the lobby area.
Great, friendly staff. Excellent value for the money. The included drinks in the evening and full breakfast in the morning are a big bonus. I have stayed here before and will again.
Breakfast and cocktail hour was great addition to the hotel and added value to the stay for price. Wish guest treated staff better by tipping for being served and cleaning tables was surprised that we were the only ones I could see that tipped everyone for what they did. I was ashamed that people don't appriciate nice friendly staff that are willing to help. Pool was a little colder then I was expecting for everyone wish it was a little warmer. Elevator were so long wait but I guess that what you get when it a historic hotel.
Clean good complimentary breakfast and drinks Had to pay $10 for wifi $30 a night parking cable in room kept cutting out for our 2 night stay
The hotel is in a great location and upon entering all you see is a grand lobby decorated completely for Christmas. The checkin/check out process was incredibly easy and the staff was friendly. Even got a free upgrade on the room since we were there for only a night which was a huge and wonderful surprise. The room itself was clean and modern and the bed made me want to stay forever. The hotel offered complementary drinks at night which was a nice surprise and the morning breakfast was such a great experience as compared to other hotel's "breakfasts". Overall I would come back to this hotel every time I come to Portland.
Loved the pool and hot tub. Also enjoyed the food. My room wasn't totally clean and I didn't like the dirty dishes that were always in the hall.
Easy walking to shopping in downtown and the Pearl district. Close to food carts and beer gardens. 1 block from the Max train.
Location and staff were great. Flowers were a little pass their time and bathroom needed a little work. Lightning in the bathroom was poor and a magnificent mirror would have been helpful .
The location is great (close to all the downtown spots). The staff are well-trained and express interest/care. The hotel is dated. The look can be charming. But I don't think that chipped paint, old and over-exposed grout, faded/worn carpets, tough mattresses are part of the decor. Maybe other rooms in the hotel have been updated, but my room was not. I also faced a very load street/area so I would recommend asking for an updated room (if they have any), and for a room in a quiet location.
Convenient location, short two blocks from the MAX light-rail. Incredibly luxurious room, decent (not spectacular but OK) free internet (could get more speed for more money). Need room key to activate the elevator - an added level of security. Room was a bit dark, could definitely use more lighting or more powerful light bulbs.
Everything. Especially the bartender. He is so knowledgeable about scotch, etc. He's wonderful. He the reason we stay there every holiday season. I forget his name but he's been there forever.
Very comfortable bed and staff was quite friendly. Great lobby and building with a ton of character, historic architecture, marble, and classic woodwork. (If you want a sleek, modern, generic place that looks the same as a hotel in any other city, this is not the hotel for you.) My room (1212) was quite small, especially the bathroom. Because I wanted a single large bed and the hotel was pretty full, I think maybe I had that oddball room that most older hotels have that are squeezed into a non-regular space. In this case, it also happened to be near housekeeping, which was noisy in the morning with carts being banged around. The room was fine but smaller than one might expect. The bathroom was ok for me but would have been an issue for someone who spends more time getting ready. There was not even enough room to stand squarely in front of the tiny sink because a bookcase/shelving unit was put on the wall right in the area in front of sink. I had to shave at an odd angle, off to the side of the sink.
Great location, lovely hotel. I really just wanted to get some sleep. There was a lot of street noise, even in the middle of the night. Who knew Portland was so loud?
Excellent location near great bars pubs and restaurants
Location in the heart of Portland. Great lobby. Staff unhelpful. Reservation was cancelled when it shouldn't have been. Small beds and rooms. Bathrooms just okay. expensive for what you get.
Hotel is very old but extremely well kept, it has a kind of regal feel whenever you walk in. Very good service and the location is the best. Just two things: The love seat and chairs in my room looked a little old, not in bad shape or anything, just old. The bathroom light was a little dim.
Location was great and allowed us to walk to nearly everything we wanted to do. Lobby bar was amongst the best I've ever been to. Parking was not explained very well, and expensive. The valets ignored us for over 10 min before we drove off and parked in the garage that was less than a block away. Turned out to be the same garage the valet uses, and has a tunnel connected to the hotel. Room was dark due to only having one small window in the corner.
The lobby alone makes this place worth it. Top notch all around.
The bed was about the only good thing about the Red Lion. The location near the Moda Center is nice too! Loudest hotel ever!! Paper thin walls and a room by the elevator = Not a lot of sleep. $14 parking is ridiculous! Especially after paying for the overpriced room... The cleaning crew started cleaning rooms at 9am. So much for respecting their guest.. We've stayed at a handful of Red Lion hotels and this one is by far the WORST!! Save yourself some money and aggravation and book the Quality Inn across the street!
The entire facility needs upgrading. As I walked into the lobby and down the halls it was shabby. The rooms however, were better than the common areas.
We loved everything. The bed was very comfortable. The room was beautiful and spacious and modern. The shower was amazing. It was huge and had 3 different shower heads. All of the staff was super friendly an amazing. The girl working the front desk upgraded us to a suite. without any charge just because we had mentioned it was date night when she asked us what brought us to Portland. The room we stayed in had floor-to-ceiling Windows which was so pretty at night. We have robes too. as a woman the other thing I loved was our shower head shampoo conditioner and body wash pumps on the wall. I normally bring my own shampoo and conditioner when I travel because in those little tiny bottles there's never enough product. So being able to use as much conditioner as I needed was a definite plus. We also had dessert at the restaurant which was super delicious. It was a gorgeous evening in the rooftop bar is lovely. Overall it was a wonderful experience and we will definitely be back.
Loved the bedding. Slept great. I did not like the bathroom sliding door. To slide it open is heavy and unsafe when it is open. Almost walked into the mirror. It is beautiful though.
Helpful staff. Facility is due for renovations - they start next month.
Staff was super great! Room was clean. Great location. Worth every penny! The wifi only last 30 minutes unless you pay extra.
This was a complete random choice thru hotel tonight app but I could not leave once I saw the lobby : the citizens bakery and then the amazing room : I ended up extending my stay thru 9 more days! Great happy staff and excellent realistic affordable room rates made me continue to call this home / I'm happy there and I consider it my new Portland home when I'm in town Everything was awesome. Great gob everyone!
We loved the quality of our king size mattress and how the housekeeping team did an exceptional job tending to our room. We also loved that we were able to text the hotel 24/7 to ask about places to eat, sightseeing, and other recommendations anytime, anywhere! It's really in a wonderfully located spot that is quiet, calm, and relaxing. What a wonderful staff! We wish there was a pool on site, but besides that, we couldn't complain!
Total redo of an older hotel. Very modern. Love having the coffee shop downstairs to grab breakfast at in the am and the hotel restaurant upstairs in fantastic. Great location with easy access to the MAX train lines. No issues. The parking at $25/day is high.
The hotel was excellent, and the staff went above and beyond to ensure we enjoyed our stay. The room was large and comfortable, with very nice toiletries provided in the spacious bathroom. The location is perfect, down the street from food trucks, great restaurants, and only a short walk to great tax-free shopping. We will definitely consider staying here again. Our room had a slight odor of dogs / animals. This should be somewhat expected in a pet-friendly hotel, and is only really noticeable once you walk in the room. All-in-all, this was a minor gripe and will not deter us from staying here again.
From the moment we checked in and throughout our stay the staff went above and beyond to ensure that our every need was met. Incredible customer service and amenities.
The quirky decor and the friendliness of the staff. Everything was fine. No complaints.
The coffee was out before 5:00AM...excellent for an early riser. Running maps were sweet. Complimentary adult bevs in the living room...how relaxing!
They could do themselves a lot of favors by improving their bedding, especially the pillows. We both had a lousy night's sleep.
We loved this hotel. Luxurious bed, gorgeous decor and details, accommodating staff and reasonable rates- we will be back!! $42 for overnight parking was silly overpriced.
Friendly staff; fun, funky decor; nicely situated downtown; and one of the best workout facilities I've seen for a hotel this size (a few elliptical machines, weights, cable machines, pull up bar, etc.). The parking is expensive, and works out to be a hidden cost: $26 per day, or $41 if you leave your car overnight.
The room was comfortable and kept us warm during the cold snowy week. We needed to print a few things and the copies were free. I didn't like that we were charged twice for the hotel. We talked with the manager who was able to explain the situation and get the first charge reversed; the bummer is that it took 5-10 business days.
Nothing. Rude, made us sit outside in the freezing cold at 2 AM because we were not 21 years of age, so we were unable to stay in the hotel for that reason. This was for business. I had no control over the last minute booking. They refused to refund us or give us any alternative besides paying 100.00 for an uber to drive an hour to our home. The man at front desk very rude and said very mean personal remarks. The hotel/motel looked very old, trashed and had a very bad smell. It's sad to see them treat a paying customer this way.
It is very close to the airport. In spite of its proximity to the airport, very little about our stay seemed accommodating or helpful. The front desk person, Scott, said that we'd need to be upstairs if we wanted both of our rooms on the same floor. He failed to mention that there was no working elevator in the building. When we asked him about it, he almost seemed to blame us for choosing the second floor. He was rude, the entire hotel smelled of smoke, the carpets were dirty, and nothing looked updated since the 1960s when it was built. We only had a 15 hour layover, and still, I don't think I'd say here again if it was free.
Close to airport Little old, needs updating
location, ease of check in/out. Very dated. Bedspread looked like an orgy had just taken place on it.
Low price for a night before flying out of PDX. Dirty rooms and stained linens, including likely bloodstain on the decorative bed cover. Weird lumps under the carpet. Overall, dingy, outdated and run down. Would not recommend unless desperate for a cheap room near the airport. I'd spend a little more next time to stay in a better place.
I needed a place close to the airport and it was great for that. But it was so dirty. The hallways and lobby were bad, so I hoped my room would be better. Not. Drawers were open, bedding was torn, carpet was nasty and the room wouldn't get cool. I wouldn't stay there again.
Very clean, friendly staff and a good rate. I had a good stay!
The price There is no elevator in this hotel
Service Paper thin walls
It was a convenient location near the airport. Room was clean and the staff were friendly. It's nothing fancy but does the job if you just need a quick place to stay before heading to the airport. They have a airport shuttle option which is nice to use as long as its not full. Check-in early to secure a spot on the shuttle. We were counting on using the shuttle service but when we arrived all the shuttle spots were taken for a large portion of the morning. The only available shuttle was leaving at 3am and would arrive many, many hours earlier than we needed to be at the airport, which was unrealistic for me. (I cherish my sleep.) Later they ordered a second shuttle to accommodate everyone which would have been nice. However they did not inform us and we had already made other costly arrangements to get to the airport. It would have been nice to know that a second shuttle was even an option. The pool/gym are not great.
Everything was well worth it for the price. Pillows!!! They were not very comfortable, very lumpy.
I love this hotel and stay here every time I go to Portland. All of the staff, from the housekeepers, valet, bartenders, and the front desk are happy and kind and will go out of their way to make you feel welcome.
Stylish, attentive service, cool bar, boutique nature of facility Justlocation is just a bit out of way but that could considered both a positive as well as negative
Front desk and bell staff we very friendly and helpful. Everything was great.
Lovely boutique hotel in a great location and neighborhood. Convenient for walking to restaurants. The hotel restaurant is beautiful with attentive, pleasant servers. The bathroom is really small.
The hotel is close to many great restaurants and theater. The staff were amazing - and the attention to detail and creative touches are very appreciated. No shelf or counter in the bathroom is annoying - but the ambiance and details outweigh that!
housekeeping was excellent banquet staff was excellent excellent location hotel for 20s and 30s Front desk staff was all business, condescending and rude our king room was miniscule bathrooms lacked safety bars parking rules were never made clear
Clean room, well kept, and decent location Small room, very expensive parking
the room was clean lobby was way to small and noisy
Great location and decor. Well maintained and clean. Downtown and Washington Park were easily accessible by foot and the light rail. Staff were very friendly. Room was incredibly small, especially compared to the Marriotts I stay at for business. My room was also next to the elevators so glad I brought my ear plugs.
Couldn't be more helpful, great location and great price for luxury stay
Have stayed there before and the Hotel is lovely. Bit of a remodel going on, but it's not intrusive. Service is attentive and Portland-friendly. The parking charge of $36 overnight is usurious; we had to park two cars and when asked if they would comp one of them due to our circumstances, they refused. This will cause me to stay someplace else next time.
Great hotel,centrally located,free public transport close to several good quality restuarants noisey air conditioning
The receptioni staff were excellent. They upgraded our room after we told them of our vacation from hell just a month earlier. The location was perfect for us. It is close to the business area, the college and some of Portland best food. Loved it and would stay again.
The staff and location were excellent. Room furniture was too large fore size of room.
Very comfortable room, old luxury style, very friendly staff No view, single elevator
Good renovation of an old hotel. No pool.
Very comfortable room in lovingly restored late nineteenth century building, with excellent restaurant attached. Extremely good value for money.
The location is great, and the service is spectacular!
Great location. Bar was awesome! Have a "bee's knees"! Because I used the door knocker that said I didn't need sheets and towels changed, no one ever came to my room to take the garbage or give us more TP, etc. thankfully there was an extra roll in the room. And one of the valet guys was rude to my uber driver when she came to pick us up. It was uncalled for.
Beautiful building, excellent location near the Pearl District. Loads of cool shops, restaurants, and breweries nearby. Hotel lent us bikes! Pricey but not out of line for area hotels.
Bed was comfortable. Room was clean. Location was excellent. Valet service an absolute disaster. Front desk unable to give good rec's on what to do and where to eat.
Conveniently close to the airport; free shuttle; basic room, but it was clean Noisy much of the night
Very good service
Staff was very efficient. Nothing
Responsiveness of staff; nice to have a frig and microwave; very clean room. Everything was fine!
Need slip proof mat in tub shower
The staff was wonderful. It's close to the airport, and the shuttle service was great. We stayed for two nights and, while the rooms were clean, they did not replenish the towels. The restaurant was very good, and the waitress was absolutely lovely. The area does not feel very safe. There is not a security patrol around the parking lot, and two cars were broken into, and items were stolen, including a car seat. One car simply had an empty McDonald's bag, and still had their window broken. That is Portland, though. You simply cannot leave anything in a car, or it will be broken into. I would not feel safe staying here without my husband.
The bed was comfortable and clean. The room was definitely very well serviced by the standards of a typical 2 star hotel. The morning shuttle driver was incredibly friendly and helpful, and most of the staff I encountered were great. The hotel was fine as a place to crash for a single night. Unfortunately I had to stay for a couple nights, but it wasn't too bad even so. The air-freshener used in the hallway is the same one used by many porta-potty companies. Hence, the hallway reminded me of an outhouse. Might want to work on that.... The windows are NOT sound blocking - and the hotel is at the foot of the runway, so if jets bother you, this will be a problem (PDX is pretty quiet from 11pm to 5/6am though, luckily) There was an outdoor light mounted just outside my window that had an incredibly loud transformer hum, which was very very annoying. Walkability is incredibly low. You will need a car here if you want to go get food, unless you're cool with walking about a mile to the local restaurants (you can take the shuttle also, which I didn't do as I do like to walk and the weather was nice.) The rooms do NOT exclude external sounds very well. Doors slamming up and down halls are clearly audible and startlingly loud at times. Conversation of people walking by, etc. Overall, it's more that the hotel is ALMOST an excellent 2 star hotel than anything particularly bad.
The hotel is closely located to the airport and provides a very timely shuttle to and from the airport. The workers at reception are accommodating and the rooms are clean. Unfortunately, they don't offer any sort of continental breakfast in the morning. There is a restaurant next door, but unfortunately it wasn't open when I was looking for a piece of fruit and some toast in the morning. There were no luggage carts available when I first arrived which was an inconvenience as I was traveling with a lot of gear for work, and since I arrived late, reception was unable to assist me with my bags to my room.
When I called to confirm the morning of the stay, they had never heard of our KAYAK order and had no room
We really liked how close the hotel is to the airport, how convenient it was to park our car while we flew, and the airport shuttle. The best part was the staff! The front desk people were SO friendly and helpful, the shuttle drivers were more than helpful and drove safely, and the restaurant staff went out of their way to be helpful. We'll stay again because the staff was so wonderful. We didn't like the bathrooms. The water in the shower didn't stay one temperature, ranging from painfully hot to freezing. The bathroom paint was old and the corners of the walls were full of grime. The vents were full of gunk as well. The beds were not very soft. The window curtains didn't close all the way and we had to prop a chair against them to keep them closed.
Shuttle service and parking packages the best!
Comfortable quiet dark rooms for sleeping Breakfast needs to be available earlier or at least some cereal and fruit
People at Kimpton hotels are amazing across the board but we found the team at The Vintage to be especially kind and caring. From the front desk staff to the bartenders we had great conversations with each person we met and that made it feel so welcoming. We'll definitely be going back.
Room, hotel, staff, service, awesomeness Single ply toilet paper
Liked the style of the hotel lobby and rooms. Actual size of the room was tiny and way overpriced.
The bed was very comfortable and the room was clean and spacious. The staff was courteous and helpful. The fitness center was disappointing in size and equipment available. It reminded me of fitness centers in 2 & 3 star hotels. On line it said there was a coffee/shop and bakery at the hotel and there were none. Online it also implies there was a spa but there was not. The front desk clerk said they could call someone off site to come to our room. One tiny window in the room. Paid approx $350 a night. Way too expensive for what it was.
The staff was friendly and willing to help. On the Kayak website, it said that this was a 4 star hotel and it is clearly not to that standard. It is at best a 3 star hotel and closer to a 2.5 star. The hotel was old and run down and in desperate need of a renovation. Due to its condition, I thought that the value was low (too expensive for what you get).
Everything.. Staff was great and pleasent. The location was a bit difficult to find or butter yet to get too!!
The staff was very accommodating when we were checking in - we arrived before check in and they let us check in early. The walls were thin and our neighbors had young children that were quite loud.
Nice area Undergoing renovation that is much more than described. The hotel should not be open.
Available for last minute reservation Unhelpful staff, poor location, very noisy.
Friendly and helpful front desk staff. Beds were warm and comfortable room was clean. It was clearly and older hotel and the staff said they were ready for of a renovation no refrigerator in room, when I mentioned this on departure the front desk apologized and said if we mentioned this after arrival they would of brought one to our room. Was hard to control temp in room no thermostat just on/off manual up/dwn control for heat.
The view Dirty bathrooms, dirty carpets, mismatched furniture, noisy lobby and public areas, broken air conditioner, staff in dirty dishevled street clothes, carpets rippling in the hallways, horrible paint jobs, bad food at high prices, no help to move out of stifling hot room to a room with functional air, got locked out of room on third trip to transfer to new room
Absolutely the best location. Easy to travel to any part of portland, 5 minute walk from Powell's City of Books. Really nice staff, really nice valet, decent gym, decent facilities. Room is clean and cozy. Not a great view but it doesn't really matter since you can access the parts of the city with a great view within 10-15 minutes. Valet is a bit pricey. No view from our window, but it didn't bother me much.
The staff gives you a lot of their time, professional and helpful, and most are friendly. The room was beautifully appointed, very comfortable for one person, and I was happily upgraded to a street view of the Starlight Parade. Unfortunately the ground floor was undergoing renovations, which had I known I would have booked elsewhere.
Friendly Bartending Staff at Imperial.
Classy place and Beer happy hour were amazing. Room size was a little small.
Very clean and tastefully appointed. A great place to decompress. Nothing
centerally located with a daily beer hour where you can grab free beer Rooms are some of the smallest that I've stayed at with very thin walls. Expect to hear your neighbors using the bathroom...
Wish we would have known they were doing construction on the lobby. It was noisy so they should have given us something extra for the trouble
They upgraded my room when my original room wasn't ready on check in, and they sent a complimentary bottle of champagne to my room because it was my 21st birthday! Hotel was quite expensive for the size of the rooms
The location is great. You're close to plenty of great restaurants, museums and late night spots. The staff is very friendly and professional. The rooms are comfortable and include nice touches like USB ports on the lamps and recycling bins. And you get free beer every night. The rooms are a bit small, so you might want to upgrade to the larger rooms when you book. No closet space.
Great central "home base" location for a portland vacation. Almost everything we wanted to see or do was walkable from here. The room had a great view, room was clean, staff was friendly, and they had a phenomenal gym that is open 24 hours! Would definitely stay here again on my next visit. Nothing!
The staff is very friendly, knowledgable and helpful. They have excellent advice on fun excursions. I also liked the bathroom had a separate bathtub and the spacious shower had a rainfall shower head The bed was not as comfortable as other Westin beds, The mattress and sheets needs replacing. The towels in the bathroom were also old and rough.
The downtown area with its abundance of drug addicted folks is really a downer. Westin has this wonderful hotel on the edge of some serious scurge. I lived in NYC, I'm not so soft, but it might keep me from going back. The hotel is lovely, all the same.
everything STAFF WAS GREAT Its all good
The location. Also it was clean. But not worth the price. They did the bait and switch when we got there. I paid for a deluxe room with a view and they gave me a standard room claiming they ran out of deluxe rooms. also forgot my request for additional towels and a blanket and when I asked for it at the desk they delivered the blanket but no towels...
Comfortable rooms, staff was excellent. Would be nice to have a pool
Great location, friendly and courteous staff Bed had recessed holes and sloped down from foot to head. No included breakfast. Parking options limited. Included internet service is very slow.
The location was the best & staff were very attentive and helpful. Our room was very nice and the bed was extremely comfortable. Most of the hotels, including the Westin are on busy streets so sometimes the noise factor can be a problem but inside the hotel we had very little noise on our floor.
Although room was located on the 6th floor, the continuous noise from a generator on the ground floor was so loud it ruined our sleep and stay
Staff attentive to requests and very personable! Everything was super clean.
Loved the attention to detail and the French Press coffee in the room. My husband did not like the fitness room. Too small and only one option for weights.
The hotel was great. Location was easy, the room was beautiful, and the staff were friendly. The french press in the room was a perfect touch and the corner view was perfect. Check in and out was incredibly quick and easy. Really a great staff. The walls were paper thin! Twice we had a grumpy neighbor come and bang on our adjacent door telling us to quiet down. first time we were enjoying some wine and we did get in a bit late, so understandable. The second night we were simply watching a movie at 8pm. Ridiculous thing to deal with considering how much we payed to stay there. In the mornings when they woke up I could hear them arguing over itineraries and even zipping up their luggage. Careful those walls are THIN!! This was the executive king room.
Big room, nice tv, very comfortable beds, good friendly service Bathroom was a bit on the small side. All of the food and other assortments were VERY overpriced. Maid also came in without announcing herself. Sheets had some crumbs on them when we came in.
The location of the Heathman is in the heart of downtown Portland and close to everything. The amenities are plenty and the dinner restaurant room service is excellent. We stayed in the Oregon Symphony suite and the decor is amazing with plenty of extras. In room French press coffee is a great touch. Customer service is excellent and the staff is sure to make your stay memorable. The late night food service menu could stand to have more choices.
Loved them location. Beds were very comfortable. The spa was great....loved the massage There was no shared (male/female)whirlpool or sauna areas. Would have used those more if could have used with my husband instead of in the locker rooms as separate facilities
Room was nice and clean the restaurant next door had Goidelic food but is expensive. They have a sweet white wine, it's a chateau st Michele I think that is excellent. The room is not extraordinary, it's a hotel room, ours had a view of the parking lot. The parking is valet only which I'm not a fan of.
Location was nice. Quiet, nice staff. No room facing the river has a river view, just a view of the trees but it still peaceful. The rooms are outdated. The bed (mattress)has been used for some time, it was like sleeping in a hole. cleanliness was fair, could be better. Overall it was a solid 3stars no more.
the hotel staff did a very nice job of accommodating some specific requests, in collaboration with the hotel restaurant. contacting hotel personnel by phone was a chore - I was shuttled back and forth between the front desk and reservations until I found the right person.
Room was comfortable. Place was far from anything (shopping, business district, major transportation). Also, phone was broken and showerhead didn't work well.
Great rooms Paying $19 for parking!
Very nice hotel and use of the spa facilities was a wonderful perk! Loved it!
Our brunch at the restaurant was awesome. We were so happy to hear that they provided a free shuttle downtown, that was really helpful. The bed was so comfortable and all the towels and linens were super soft and luxurious.
valet was excellent river walk a nice distraction everything was just so average i might as well stayed at embassy suites the carpet in the hallway was pretty ugly
spa was very nice (steam room and jacuzzi especially). hotel staff was always pleasant. breakfast was plentiful. good location--very quick drive to downtown portland. hotel was very quiet. beds were comfortable and windows were large (probably better to have a river view--ours was a "hillside view" of an office building). parking was overpriced--at the very least, having a valet was a little silly (the valet would essentially run across the street to get our car, which we could see from the front of the hotel. also, we came in late a few times and had to park ourselves). the valets were always very nice, however.
As almost all travellers to this location (out of city center) arrive by car, they need to more prominantly warn customers that the actual cost for a night stay includes $30 charge.
comfortable beds, scenery, walking path, restaurant I asked for a quiet room. I was told I had one but it was near the elevators. I also requested floor 4 or 5 but was told not available. A lady checked in, was told her mountain view room was not available and she was upgraded to river view at no charge, upper floor. this was after I checked in. The staff could have accomodated me but didn't.
We wanted to have a better room than the one given to us as a river facing one... especially to have fresh air. Lorkeya, at the front desk, did a terrific job and upgraded us to a terrific suite that just made the stay truly incredible. Lorkeya - you ROCK!!!
Even though I didn't have a room facing the river, I was at the far end of the hotel and had trees which cooled the room down a bit...and I loved being able to open a patio door for the breeze! I was a little disappointed that the check in person failed to mention that my assigned room was at the opposite end of the check in area...An extremely long walk after retrieving my suitcase out of the car...however there was an elevator entrance just outside my room at the far end of the parking lot that I was able to take advantage of after returning from dinner with a friend...I just wish people would think one step ahead in order to make life a bit easier.
Loved the view and location. Room was spacious and had accomodations for two or more people nicely. The soaps and shampoos were restocked as needed. The extra blanket in the closet had bugs in it both live and dead. The bathtub had silverfish in it daily. The ac unit made a very loud buzzing noise for the first 30 or so minutes after it was turned on. And the toilet would only fully flush about every third time.
Close to both cities I needed to work in. Close to Jantzen Beach shopping center. It was rather loud, just all around. If it wasn't the planes taking off or landing, it was the ice machine, or the gardener running the lawn equipment, etc. Also, how is it that I pick the one week out of the the year to stay when the pool and the hot tub are both closed?
Room was large and recently remodeled. View from the patio was great. Would have been convenient to have a late checkout.
Convenient location, some rooms water view fair resturant, no bed spreads I like that. They demand to run your credit card for $25.00 for incidentals. It wlil be credited back to your card with in nine days. Should be mentioned before booking on their kayak advertising , would have been a deal breaker for me.
Spacious rooms Front desk understaffed & some staff not adequately trained on procedures & customer service
Clean rooms and friendly service. Hand soap was available in a push dispenser in the bathroom, and shower gel, shampoo, and conditioner were also in dispensers in the shower. The room (a standard double with two queen beds) was fairly spacious, much bigger than at other hotels charging the same price. I used the free airport pick-up and drop-off, which was very convenient with a little planning (it leaves on the hour and you generally schedule it in advance). My complaints concerning the Red Lion on the River are minor. Room-hallway soundproofing wasn't great -- I could hear anything in the hallway at or above moderate volume. No fans in the bathroom but post-shower condensation vanished once the door was opened. I could have used more outlets for convenient charging of my devices.
Free airport pick up and drop off. They also picked me up from the Rail Station. Very good service, I appreciate
Nice rooms Barking dog in the hall
What I liked about Red Lion on the River was that it was next to the river, away from the business of downtown. I liked that our room was readily available to the exit, gym, and tennis court. What I didn't like about Red Lion on the River was when I first checked in I asked about an upgrade and I was charged for a room that was not only already booked but was incorrectly told the price for the upgrade and got charged $140 more. During that time I obviously wanted to correct the error but the hotel associate that was helping me did not know what to do and did not report or ask for help initially and was just answering phone calls right in front of me instead of fixing the problem. Plus, I could have been left with this wrongful charge if I had not said anything. The other staff that were free to help at the time ignored what was going on when they clearly saw that I was upset. I was then told I had to call my bank to cancel the charge, but I don't understand how or why the associates at the registrar could not fix the problem by returning the money back to my card. After I called my bank and fixed the problem myself, there wasn't really any remorse or compensation from the staff regarding this whole ordeal. I don't want this to happen to any other guest, so I hope this helps to prevent any mix up with upgrading and with customer service because I did not appreciate of it while at my stay here.
The staff was very accommodating