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The hotel served us well on an overnight trip to the Philadelphia area. Hotels in the city were hard to find and your location and price met our needs. Thanks.
Almost Everything Fans loud
Location to my event. No complimentary breakfast
Room size and overall facilities Small tv, bath shower in need of upgrade
Dirty stained sheet with blood.. Can you not afford to throw dirty stained sheets away ? Blanket / sheet was stained not sure if even washed
Very clean, comfortable beds, beautiful lobby, helpful staff, good location. The woman on the evening shift had to reactivate our card and she was very unpleasant and rude. But the rest of the staff were very friendly!
rooms were large, clean & comfortable. room service food was good the halls & stairways were in bad shape.the ice & soda machine were literally gutted & broken with yellow hazard tape wrapped around them
Clean room, night staff was nice and accommodating. Bed was comfortable, water pressure in the shower was good, it is close to Philly, and there was minimal noises from the neighboring rooms. We asked for a late check out and they only gave me a half hour and did not communicate that to the housekeeping staff, so the housekeepers kept knocking on the door while I was trying to pack.
It was a nightmare. The card entry for the door didn't work the entire time I was there. There was no phone service in the rooms (I stayed in several, thinking it might make a difference.) I had to use a cell phone, but had brought none, so I had to borrow one from family. There was no light between the beds. There was a light fixture, working bulbs, a working outlet, but the lamp was broken, there was virtually no cleaning done in the room during my stay, and the hot water ran out any time after 7 a.m. I left nothing in the room worth stealing, so the "maintenance" personnel had to steal things that weren't worth stealing: a 10 year old walkman and a 20 year old Timex watch that I left in a plastic pack in my suitcase.
Very efficient check in process. Very generous with razors and shaving cream. Wish breakfast was available for a longer time.
I liked the personal check in, the breakfast, and the pool looked nice.
Fairly easy to get to/from Philadelphia. Room had lingering smell of smoke, though in a non-smoking room.
Bed was okay Staff was rude, found a roach on the floor!
the beds were really soft. the room was the best we ever stayed at be able to take are dogs
Internet coverage and appliances in the room Towels - only one very small towel each. Rooms are very noisy and you can hear everything going on in all the rooms above and either side of you - argument next door went on for hours. Breakfast hours should be until 10am on Weekends
nice room amenities great parking Comfortable bed broken bathroom door
close to area ahopping.
The room was dirty, esp the bath room. The tub I had to clean myself. I. Wanted a bath but the water is in filthy particles run the tub is in filtered. The is no washer on the spout. One of the towels had black spots. Thebed itched, floor itched, and room smelled like cigarettes.
The comfort and cleanliness. The location is nice and is close to many stores and restaurants. The staff is always willing to help, the rooms are nice size. They also have a delicious complimentary breakfast. The only think was breakfast ends too early, some guess miss out because of the timing. Some guess like to sleep in.
The bed and bedding was extremely comfortable. I didn't like that plastic utensils and styrofoam was used for room service.
it was fine I like Holiday Inn
Clean, comfortable bed and room; spacious; great shower; excellent location. Could use a bit sprucing up (for example, lampshade had tears).
Loud guests. Children running in the hall. No consideration for smokers. The room was advertised as a smoking room but the whole hotel is nonsmoking. I was overcharged and my money wasn't refunded. I'll never stay there again or use booking.com.
It had a comfortable bed and a convenient location The elevators took forever and it was kind of dingy. They seemed overwhelmed by the number of people checking in at one time.
We got a room with a king bed and sofa bed and were pleasantly surprised to see that it was a full-size sofa with a double bed. Pool was nice. Staff were helpful. Toilet continually made dripping noises--never fully stopped after flushing. Bed was really hard! No free breakfast--especially with having 2 kids with us this would have been great.
The food! Thumbs-up to the Blue Room! Nothing I can think of.
Friendly stay and very comfortable beds !
Bed was comfortable with good pillows. Room was spacious and had nice work area
It had a pool. The room looked tired. We were given a handicap room and neither of us are handicapped. The room was through Hotel.com and I think they looked at us differently because of that factor. The room was cleaned but they didn't replace the toilet paper roll in the dispenser.
I like that they had a restaurant & bar in the hotel! They also had lost of outside sitting areas that was great Needs renovations, and updates pool area wasn't so clean! Lots of people complained about there key cards not working, also when I check in the hotel they gave me the wrong room, and it's nothing like the pictures online!
Good overall! Long Walk Hallways
location to airport Feather pillows are terrible
Checked in on-line. It was easy and convenient. The staff was helpful and efficient. We only stayed for one night, but would stay again in the future when we fly to Florida. The price was excellent; everything clean and ready. Can't think of anything. Our stay was very brief.
Nice hotel, well kept, clean, nice staff, plenty of parking, several restaurants within walking distance.
Room was comfortable and well laid out. It took a very long time to check in. The line was long and they were experiencing computer problems. Staff seemed stressed. The view from our room was of trash. Looks like they maybe remodeling.
The front desk service was very rude over the phone. She did not have good customer service at all, didn't have my reservation ready after all the confusion I had to pay to check in early which I think should have been free since I had to go through so much.
We get early check-in without any problem, Font desk staff well come with smile, We had AC problem in start and i call front desk and technition come in a few minutes and fixed it. My overall experience is great and i recommend this hotel. Location is close to airport and 15/20 minutes away from phildelphia downtown.
Felt clean. Price was reasonable. Convenient. Food at restaurant in house was terrible. Limited counter space in bathroom. Strong electrical smell in elevator.
Staff so rude. Since arrived to the airport I called for shuttle, waited for 30 minutes, the driver (Kyle) was so rude, no manners, no polite, no even good morning, was the more rude person I never meet. When I tried to check in I knew I was early, bu the FD agent Renee was also the most rude person, she never let me talk and directly told me that i have to pay 50 dollar to check in early, I asked her for the name of the manger and she gave the name on a piece of news paper and she told me that she can write the manager last name because was to long. Her attitude was complete out of the standard. Being HR Director for more than 8 years of Hilton;s hotel brands these employees need a training and understand what is customer service skills. They don't have at all. I called later to ask for a menu to buy a food, I can't believe she never mentioned to me that was a restaurant at the hotel, don't even mentioned (sell) her own restaurant, I bought the more horrible food because Renee didn't have the skill to treat and/or inform a guest properly. I expected reasonable treatment nothing else, but was the most horrible experience I had. Was no representation from the Brands either for the management company what is one of the most respectful company. So sad But I would never go back to that property, and either recommend, I have a group of people going soon for a wedding to Philly but will be so embarrass to recommend that hotel.
It's location to the airport. The dated and aging furniture and bathrooms. It would have been nice to know cost of extended parking before making my reservations. And having the airport shuttle run for 24 hours and not limiting it to only limited times.
Hi my name is Matthew and i'd like to share a HORRIFIC experience i had at one of your hotels. So i specifically stayed in the Wyndham Hotel garden Philadelphia airport. Specifically myself and 4 others booked 2 rooms for the Rock Alliegence festival occuring in Chester PA. I arrived at the Hotel at about 10 30 to 11 am and attempted to check in. Was told that i cannot check in till 3pm due to rooms not being clean. I was understanding of course but mentioned that i would be at a concert and would not return till later that night. I was told my room would be waiting for me. So i hung around the hotel till the uber arrived to take me to the concert. I started talking with others and they had mentioned that there reservations were cancelled due to an overbooking. Upon hearing that i double checked my reservation to which the woman behind the counter stated that everything was confirmed and not to worry. Okay so fast foward to 11 30pm when i return to the hotel and attempt to check in and told that my reservation was cancelled. I received no phone call no email nothing! Was made to feel as though it was my fault when i had no idea. I asked to speak to a manager and was told "wait a minute" waited about 15 mins and was told to go to the other computer. I was handed a piece of paper to call expidea and work it out with them as they cancelled it. I attempted to state that i was told earlier in the morning that my reservation was confirmed. Was brushed off and was told "There are no rooms and there is nothing i can do, here is the number to call." The customer service was appaling and i will never go back.
I had trouble checking in because i reserved online 1 hour before bu,t the staff was very helpful and the rooms were very clean and smelled clean and the hotel was not noisy wich was good.we had a very good night of rest. breakfast not included, for the price we paid breakfast had to be a most and that alone is the reason i will never come back, there are similar options available with breakfast included it is unacceptable th e hotel is not cheap and it should act cheap.
I like the staff. They are very courteous and friendly. For the price, the room wasn't as clean as during my last visit (the bathroom, bedding and towels were fine but the rug and chair in the room had stains). Some lights in the room didn't work. There are cheaper hotels in the area that are cleaner.
Great location, friendly staff, good live entertainment. Pool stays open later than other hotels Pool very small, Lots of young children unsupervised in pool area/fitness center. Very hectic in pool. No staff member present to enforce pool rules. Rooms had no microwave, food/snack items were pricy in comparable to other local hotels. Breakfast was not complimentary. Not really worth paying the price with no incentives to be there. Expensive for nothing.
I like to get a printed receipt fornmy expenses. Please resend my receipt I didn't get an email
Racially discriminated against and racial profiling took place at the Aloft tonight I stay there very poor customer service skills people not wearing uniforms are badges so that you know who they are just a very poor and horrible experience all together
Easy access to Philly, Modern well-designed, friendly staff Stains on room carpet, bedspread, missing iron, blown light bulbs in desk lamp and bed lamp
Price compared to others in area Unique room layout - not designed like all others Bed comfort was 6/10 Other Aloft hotels I have stayed in had nicer showers with 2 outlets etc. expected the same but didn't have it.
Heated pool ; good bar; excellent location; friendly staff; trendy
Great place. Located in a great area with lots of other things to do. Staff was helpful and the rooms were kept clean!
WOW! This hotel was so clean and the staff was friendly. The room was very large and had all the amenities you could need. The only trouble we had was keeping the temperature in the room comfortable. We would definitely return to this hotel!
Not uch offered on what they call breakfast. You are lead to believe that they have a hot breakfast. It is not FREE, you will be billed for it. Nice rooms and updated though. Cut back services since they updated.
The hotel is located in a quiet group of other small hotels and small businesses. The roads around the hotel had little traffic so that running was possible. The major road Rt 73 required the use of a jug-head for turn-around or one could drive through the small roads to Attium Road which allowed left turns. Located near restaurants: On the Border and Sage Diner. The room and nearby guests were quiet. The internet access was good. I would stay again because it was a good value for the money.
Absolutely pleased in every way. Staff very pleasant. Room clean and modern.
it is the best hotel in mount laurel that i have stayed at. will stay there on my next visit.
42 in TV flat screen -great for watching sports and playing video games -bring your own play- system. Comfortable queen size bed. Sitting area-perfect for entertaining friends. Snack / coffee bar appeared to be finished but not in operation. Used the compter /printer downstairs in nook near lobby area at no charge. Overall, a good comfortable to stay. One resturant within walking distance.
I was visiting cousins in Philly and the Jersey suburbs and this place was very convenient. There are many hotels in the area but I wanted to avoid the 'over used' names since it is at a very busy crossroad area of America. This Hyatt Place was about the same size as most roadhouses, but it's a class apart. The room was more like a suite, very modern and nicely laid-out and furnished. It had a wet-bar area and generous work desk plus a giant screen TV with a wrap-around sofa viewing area. Big comfy king bed with extra pillows. Classy breakfast and goodies included. Very friendly and attentive staff. I would go back in a heartbeat.
Stayed here for a weekend visit to Philly with a GOOD BUY deal. Great place. Clean spacious room. Upscale room decor. 24 hour bar and food (limited) in lobby. Nice breakfast, although ends early for a Sunday (10am). Easy access to Philly. Right off NJ Turnpike (a little hard to find at night - in a corporate business park.). Chilli's a walk. Other restaurants in area.
if.you're on your way to somewhere else and have small children, you can't really go wrong. its a solid stop over. Hotel staff were great. cleanliness needs to be upgraded. the "water park " was great but not for thr price charged ($20 per person).
Unfriendly staff that couldn't be bothered, broken fixtures in the bathroom, room door had large air gaps letting in hallway noise
room was ready on time, was clean and smelled good, air temp. just right. Very helpfull and curtious desk staff. Pool was a pleasant thing after a six hour drive. We left with a smile on our faces. Perhaps the breakfast offering could be expanded slightly.
I really liked the fact that I could check out by noon. It gave my girlfriend and me a chance to hi the pool and the gym and relax before having to bustle out the door. The complementary breakfast was awesome in terms of saving some extra cash, and was good quality. Overall the hotel was extremely cleans and efficient as well. The fitness center is truly limited in what you can do, keeping you only to the basics, and the pool has WAY TOO MUCH chlorine in it. The water was cloudy with chlorine and we decided not to stay in too long for fear of our clothing and eyes. Also, if I am being picky, the shower water pressure left a little to be desired. Not big problems; the trip and hotel was overall great!
We;ve stayed at this hotel (4-5 nights/year) for many years. About 3 years ago, the ownership must have changed because they started taking furniture out of the room, replacing with really cheap stuff, down graded the amenities, etc. We won't be going back to this place
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Kitchen They say that they have breakfast but it is only coffee and cereal bars
Not a great hotel if you are a light sleeper. My room was facing the highway, so I was listening to traffic all night, the noise being fairly loud for a closed hotel room. In addition, there was the struggling in-room AC unit cycling on and off.
Kitchenette Yes..pet hair all over the tables in the room..having to take my used towels to front desk to get clean towels. No house keeping..the worst extened stay i ever stayed. Dangerous location
Great location amenities and staff
Quiet One way in and one way out and construction zone is heavy in around area
The hotel says that is breakfast and I was expecting somethingâ€‹ to eat, but there is only black coffee, hot water and a cereal bar. I don't think this count as free breakfast. The staff is rude, they look angry all the time
Easy access to 295. Old and uncomfortable beds. Had to wait every morning for coffee to be brought out when rushing to work. Not ready til after 6. There was never any staff seen to get towels or tissues.
Nothing There was no breakfast no cops for coffee. This hotel should not claim they serve breakfast! It's a scam Room was not clean dirt in bathroom.
room was clean front desk staff was extremely rude... will not visit here again!!!!!
Nice-sized room Breakfast not enough variety
They say they have breakfast but is only a snack bar. Not happy
I was starving when I checked in - ordered a prime rib burger - came out looking like a spider. Very small. The roll was steal and probably 3 days old - the. Usher was so dry that I did. not have enough ketchup to cover the horrible taste. Went to room, and the mini bats are empty
Convenient location and great staff Expensive with no perks. Breakfast and dinner were very expensive for so-so food. Beds were ok, pillows were awful.
The room was large enough for my husband, myself and my teenage boys. The staff was very nice and willing to make us feel welcome, supplying those "left at home' items. The room was clean and the beds were comfortable. Check in and check out was a breeze. I just wish breakfast was not so expensive. I did not like the pillows, they were very uncomfortable.
It was very clean, probably the number one priority. The handicapped accessible suite had plenty of room for my daughter's wheelchair. The bed was comfortable. The pool which bordered our room was appropriately vacated at 10 pm as advertised, and the room was nice and quiet. The staff was super friendly: 3 housekeepers greeted me as I left the room in the morning.
the location was very convenient; the accomodations were very comfortable; the services were excellent when I checked out, my bill was $148.00 more than the confirmation said would be my total charge. It did not say total charge plus tax, it said total charge. At any rate the difference could not be explained by citing the taxes; it could also not be explained by adjusting the number of nights. I asked for an explanation from the Desk Agent (Marilyn) but all she said over and over was "It's (the reservation confirmation) wrong." "It's wrong." I could see that and that is why I wanted an explanation. Several of my siblings and their families stay at this Hotel often, I will recommend against future reservations until and unless I receive a satisfactory explanation for the overcharge.
A very quiet and relaxing hotel. Very ample room with good bed. Breakfast included was excellent ! Motors of air conditioners outside were loud and hummed all night.
After canceling my reservation at a prior hotel due to the lack of cleanliness I found this room at a great rate and they were able to accommodate for my pets.
Clean, comfortable, close to highway and mall Not very kid friendly.
I have to say I have never been to a hotel with such a lovely and friendly staff. I have never stayed at a nicer hotel for a cheaper price. I was extremely satisfied with my stay in it's entirety. I would 100% stay at this hotel again.
the room was clean, annd huge. Joe at the front desk was very friendly when we arrived at 1 am. no
The accomodations were clean and well kept, and rooms were updated. Both nights I stayed the hotel hosted large groups. While I understand that the noise of 50 pre-teen girls are not exactly controllable by the hotel, I would have appreciated some consideration in my room placement. I was traveling with a 20 month old, and the shrieking and stomping continued well past 12 am. Same deal the next night, but with a different group.
Everything. This was by far one of the best hotels I have ever stayed at on all levels and aspects of what a hotel should be
Really nice rooms Very poor layout, a lot of walking every time you left your room. The rooms smelled like smoke.
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This guest did not leave comments about this hotel.
Absolutely one of the best hotel stays I will definitely return it has a pool and a basketball court I loved it and so did the kids
very clean and large room no
The room was really nice and clean The pool has a lot of clorine.
Good experience No. nothing wrong to report
The free shampoo. They did not accommodate my request for a pet free room and non feathered bedding even though I called two days in advance.
The room was comfortable and clean. Although the website said 'Pet Friendly' and I found them through a 'Hotels that accept Pets in Mt. Laurel' search, when registered, we were told there was a $100 fee for my 5 lb. Toy Poodle that I was not told before. THIS IS OUTRAGEOUS!
Location, room size, accommodations, clean and exceptional staff. We arrived earlier than anticipated and were able to get a room immediately. Staff helped us with additional reservations. We will be returning again soon. Minor noise from a small child jumping off the furniture in the room above us however that soon stopped. I assume that the parent got rapid control of the situation. Minor incident and only happened once during our two day stay.
The rooms are spacious, clean and updated. The staff was friendly and pleasant. The hot complimentary breakfast was also very good. All around a nice place to stay!
It was great fit my family and I. We will definitely be there again. The family that was on the grill all day long.
The kitchenette was a necessity since we were traveling with a two month old. There was even a pot and paper towels readily available. The staff were extremely polite and helpful.
It was a very nice room very spacious
Very clean. Beautiful large room with all the amenities one could ask for, for a great price. The bed was incredibly uncomfortable. The hotel had rooms filled with underage kids drinking and fighting and screaming all night long. Then cops came, 5 squad cars. It was ridiculous. It is a 3 story hotel without elevators so we had to hear these drunk kids crying screaming and fighting with the cops and other guests up and down three flights of stairs, inside and out of their room, then in the parking lot outside our window.
Terrific front desk folks. Very thin walls. You could hear people walking in hall, doors shutting and opening, elevators going up & down. I asked for another room away from the front lobby because I could tell after about 10 minutes I was not going to sleep well. They did move me.
Pool, breakfast and size of room.
The pool, breakfast, and shower in bathroom. There was a stain on curtain and the lady who checked us in could of had a better attitude.
Everything I wanted.
The room size Was not expecting a handicap accessible room, don't think I chose it but maybe...room just was not what I was expecting
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Spacious room! The proximity to nearby attractions was a definite plus. Staff was friendly and accommodating. Beds and pillows wasn't the most comfortable. The pillows were very soft (too soft in my opinion) and I felt all of the springs in the bed. To the defense of the hotel, I have specific preferences such as a firmer pillow and a plush bed. Breakfast was ok
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Fast check in/out, very busy breakfast was extremely well-maintained and stocked. Pool was warm but crowded, no one's fault.
We loved this hotel. It met all our expectations for location, cleanliness, roominess, amenities, breakfast, etc. I can not think of anything.
Another guest in another room (148) was having a party, and they had propped open one of the side entrances to the hotel. Unsafe and loud. Major concern.
Staff was awesome, rooms&hotel was very clean, the free laundry couldn't be better,& the free breakfast was satisfying. I would DEFINITELY recommend this hotel2a friend or family, &would DEFINITELY stay again!!! Tht I had2leave.