Good to know
|Distance to city center||0.6 mi|
Time of year
Show reviews that mention
Location and cleanliness
The reception staff are very incompetent and don’t deliver the level of basic customer service expected from a Hilton hotel. We asked for a shuttle to be arranged for us from the airport to the hotel - for which I contacted the hotel 2 weeks before arrival. I specified several times that we will require a car seat for a 18 month old child. However, when we finally found our taxi at the airport car park (the hotel were not answering the phone), it turned out that the taxi driver could only offer a “booster”, not a child car SEAT suitable for the age and weight of a 18 month old. The whole situation was very frustrating as it was 5am, dark and cold, miles away from the city and we had been travelling for 12 hours. The front desk assistant failed to arrange a different taxi for us and we had to call our relatives at 5am (who we didn’t want to disturb originally) so that they could pick us up from the airport - with a proper car seat. Other disappointments: - on check in, after finally reaching the hotel, we were told that the room was ready, however when we got upstairs, the maid was still cleaning the room and we had to wait outside while the baby was sleeping on the windowsill. Not to mention the additional sofa bed that the maid made for us which was never requested. - no room service after 11pm
The staff made our staying just perfect: fast processing of our check-in, easy payment, very friendly and polite staff.
In general I don't like check-out times at 10 am. I think this can be easily changed up to 12 pm. This is always easier for guests, specially if you are travelling from far away.
Brand new, great staff, v comfortable and modern
everything is good
little bit expensive
Excellent staff, always smiling, polite and willing to help. Very good breakfast, clean and comfortable room. Highly recommended!
Welcome to Hilton Garden Inn Orenburg. Ideally located in the center of Orenburg city, our eco-friendly hotel is situated in a picturesque area near the city park. Just a short distance from the main business destinations, we are also just minutes from top tourist attractions such as the National Village Museum, the Museum of Orenburg History, and the Pedestrian Bridge "Europe-Asia" over the Ural River in Orenburg. Make yourself at home in a comfortable guest room or suite. Each room at this Orenburg hotel features a unique eco-urban design, enhanced with ecological materials such as wood, stone and linen. Enjoy modern amenities such as a 42-inch HDTV and mini-fridge, and stay connected with complimentary WiFi access. Our stylish onsite restaurant, Karin, is open 24-hours and serves a delicious variety of traditional Russian and intercontinental cuisine. Sip cocktails by the bar or simply relax in your guest room with evening room service. Our modern fitness center is also open 24-hours for your convenience.
based on 1,407 reviews
Things to Know
- Spacious rooms
- Professional service
- Friendly service
- Modern Hotel
Policies vary by room type and provider.
Reviews about Hilton Garden Inn Orenburg
Most Popular Landmarks
- Orenburg Regional Museum of Local Lore 0.6 mi
- Shevchenko Memorial Military Prison Museum 0.6 mi
- Museum of Orenburg Town History 1.1 mi
- Memorial Apartment of Yuri and Valentina Gagarin 1.1 mi