Best Western Orlando Gateway Hotel

I liked the location, and the price. This hotel is showing it's age. Elevators are slow, and noisy. My grandson wanted to swim in the pool, Monday morning, but it was dirty, full of duck feces, and I would not let him. I checked out at 10:00 am, in time to see the hotel's pool guy show up.

We decided to stay one extra night and made the arrangements the night before directly with the hotel. However on the next day at about 4:40pm we had to leave, and asked the hotel manager if we could get charged only 50%. She said it was not possible. That was surprising considering check-in is usually at 4pm and they could have easily charged us 50% of the rate from the night before or 50% of the rate of the extra night that we did not end up staying, yet paying full rate.

the view the courtisy

The hotel ran out of parking spaces one night of our stay due to guests parking across multiple spaces and asked us to park in a handicap accessible parking space (we are not disabled and do not have a hangtag on our vehicle). The hotel refused to find alternate parking and refused to enforce its policy that guests could not take up multiple parking spaces with one vehicle. Staff was incredibly rude about this and insisted that it was better to use the accessible space and prevent its use by persons who needed it than to wake up a guest who had violated hotel parking policy. When I insisted that I would not park there staff became very rude and dismissive. I ultimately had to squeeze my car in between two cars violating the parking policy and risk damage to my property to avoid breaking the law with respect to the accessible parking.

The staff was very friendly and helpfull. A nice location to water park and universal studios. We arrived and tub had someone's else's hair and sand in the tub, the remote didn't work and there was no shower curtain. All was fixed when I called the issues in.

Beware of the 5-10 business day hold for a $50 security deposit . I paid for my room in advanced on Kayak, only to be denied entry into my non-refundable room because I didn't have an additional $50 in my checking account as a security deposit. I'm not sure why they don't just scan your card like every other hotel in this country. Now, I understand that there are policies and fine print contracts in this world but the way it was handled by management was horrible. I was rudely told to "figure it out" and turned away from my already paid room. I eventually "figured something out" and was able to check into my damp and muggy room with little hot water a few hours later. Needless to say, a once very loyal Best Western customer for many years will never stay at this hotel again. They are ruining the company's good name.

Nothing No hot water, place smelled, over priced

Tonya, Antavia and Junior Upon check-in on our first day we came across 3 issues. The iron did not work correctly to the point that I thought it was a sprinkler. The toilet had a leak from the tank and is slowly causing water damage to your floor (Room # 633), the tank was repaired by some sort of silly-snott looking substance, and the slow leak was traversing down the silly-snott onto the floor. The shower curtain rod is not securely attached to the wall. After expressing our concerns to the front desk (Geraldo) suggested moving us to another room (636). After being at a conference for 9 hours and then returning after dinner, we attempted to move our belongings from 633 to 636. We tried to get our things from 633 and the door key would not work. We went back to the front desk 3 times. I do not know how we held our cool! Plus we also had to move things by our selves. I would like to thank Tonya and Antavia for there true understanding of our situation. M. Gonzalez Jr. came through with arranging for our airport transportation! We were totally disappointed with our stay and I am asking you, "What you can do to assure that we will book our next stay with Best Western?!

The location was good. The staff was very rude, the showers had mold on the walls, the bed sheets were not changed, the pool walk ways had a slippery substance on them, causing my friend to fall to the ground, there were no warning signs out nor had they been cleaned in a while. The pictures on the web site have no been updated. I was very disappointed. I will not be staying here again nor recommending it to my family or friends.