Best Western Orlando Gateway Hotel

Reviews

Pros

"Great location and great value" (in 69 reviews)

"Pool area is very nice" (in 80 reviews)

"food was excellent, staff very friendly" (in 324 reviews)

Cons

"The rooms were horribly smelly --" (in 29 reviews)

Show reviews that mention

+

universal studios

proximity to universal

shuttle to universal

theme parks

free parking

location was great

hot tub

free breakfast

nice pool

staff was very friendly

resort fee

clean room

great value

great hotel

room price

musty smell

Good

May 2018

6.2

One Night Only

Facilities and location.

Door lock was broken, to enter room had to turn knob up and not down like a normal room. The room had a smell not sure the reason but it was not welcoming. Thanks
Excellent

Feb 2018

10.0

Great value

Room was huge. We had a suite. Pool, hot tub area fantastic. Nice bar, restaurant. Staff was unreal. Cannot say enough from the front desk on arrival to the cleaning and maintenance staff everybody was super friendly, helpful and always acknowledged us.

Room was a little dated but we were only really in it to sleep. Rest of hotel was very updated looking. Would not keep me from coming back. I would stay again in a heartbeat.
Good

Feb 2017

7.4

I'd stay again

Room had a fridge n microwave which are always appreciated. Nice pool n nice staff.

The place had a off odor. Not terrible but not good. I bought some febreeze n nuked the room n hallway a couple times while there.
Poor

Jan 2017

2.0

The toilet broke 3 times. Shouldn't have to worry about that when you pay almost $200 to stay there. Just wanted to relax.
Okay

Nov 2016

6.0

Nice staff

Iffy restaurant
Excellent

Nov 2016

8.5

Excellent value !!
Okay

Nov 2016

5.1

About my stsy

I liked the that it was in a location where there were a lot of things to do close. Also, the manager jnesa was attentive and understanding to my not so good experience.

One of the staff members, From the name he had on his badge was Orlando,but it also said Music under that name, was not the most pleasant when I arrived. Then, our room had the toilet broken so we had to call the office that same night we arrived twice and it still was broken because the toilet chain inside kept falling, the phone inside the room wasn't working, they brought another one and it still the connection wasn't working at all, there were roaches in the room, the walls had a couple of dents and cracks, when I went to press "sleep" on the tv's control, instead of setting up the sleep mode, it would take me to an adult channel which I did not want to even see that, the beds were small and the door in the bathroom would be so close to the toilet that would rub my legs when I had to close it.
Good

Nov 2016

8.0

Close Access to all attractions

The daily $4.50 charge should be more transparent. Was not on website and was not sure why it was mandatory. If everyone has to pay it then include it as part of the room price.
Excellent

Oct 2016

8.2

Get away

Pretty environment

Not a single breakfast.
Okay

Oct 2016

4.8

I liked the location, and the price.

This hotel is showing it's age. Elevators are slow, and noisy. My grandson wanted to swim in the pool, Monday morning, but it was dirty, full of duck feces, and I would not let him. I checked out at 10:00 am, in time to see the hotel's pool guy show up.
Good

Oct 2016

8.0

The building looked nice and new but there's rooms were anything but... The staff was really nice. The beds were pretty small
Good

Oct 2016

6.2

Not flexible with change of plans

We decided to stay one extra night and made the arrangements the night before directly with the hotel. However on the next day at about 4:40pm we had to leave, and asked the hotel manager if we could get charged only 50%. She said it was not possible. That was surprising considering check-in is usually at 4pm and they could have easily charged us 50% of the rate from the night before or 50% of the rate of the extra night that we did not end up staying, yet paying full rate.

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