Best Western Orlando Gateway Hotel

the view the courtisy

The hotel ran out of parking spaces one night of our stay due to guests parking across multiple spaces and asked us to park in a handicap accessible parking space (we are not disabled and do not have a hangtag on our vehicle). The hotel refused to find alternate parking and refused to enforce its policy that guests could not take up multiple parking spaces with one vehicle. Staff was incredibly rude about this and insisted that it was better to use the accessible space and prevent its use by persons who needed it than to wake up a guest who had violated hotel parking policy. When I insisted that I would not park there staff became very rude and dismissive. I ultimately had to squeeze my car in between two cars violating the parking policy and risk damage to my property to avoid breaking the law with respect to the accessible parking.

The staff was very friendly and helpfull. A nice location to water park and universal studios. We arrived and tub had someone's else's hair and sand in the tub, the remote didn't work and there was no shower curtain. All was fixed when I called the issues in.

Beware of the 5-10 business day hold for a $50 security deposit . I paid for my room in advanced on Kayak, only to be denied entry into my non-refundable room because I didn't have an additional $50 in my checking account as a security deposit. I'm not sure why they don't just scan your card like every other hotel in this country. Now, I understand that there are policies and fine print contracts in this world but the way it was handled by management was horrible. I was rudely told to "figure it out" and turned away from my already paid room. I eventually "figured something out" and was able to check into my damp and muggy room with little hot water a few hours later. Needless to say, a once very loyal Best Western customer for many years will never stay at this hotel again. They are ruining the company's good name.

Nothing No hot water, place smelled, over priced

Tonya, Antavia and Junior Upon check-in on our first day we came across 3 issues. The iron did not work correctly to the point that I thought it was a sprinkler. The toilet had a leak from the tank and is slowly causing water damage to your floor (Room # 633), the tank was repaired by some sort of silly-snott looking substance, and the slow leak was traversing down the silly-snott onto the floor. The shower curtain rod is not securely attached to the wall. After expressing our concerns to the front desk (Geraldo) suggested moving us to another room (636). After being at a conference for 9 hours and then returning after dinner, we attempted to move our belongings from 633 to 636. We tried to get our things from 633 and the door key would not work. We went back to the front desk 3 times. I do not know how we held our cool! Plus we also had to move things by our selves. I would like to thank Tonya and Antavia for there true understanding of our situation. M. Gonzalez Jr. came through with arranging for our airport transportation! We were totally disappointed with our stay and I am asking you, "What you can do to assure that we will book our next stay with Best Western?!