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The welcome and staff
The hotel staff were pleasant and helpful. The location was very nice with close proximity to walking routes and outdoor facilities were great for children. The hotel needs substantial refurbishment to arrive at normal standards. It does not appear to be a 4 star hotel but in the 2 to 3 star range. My room for the first day was very old, outdated and it had a bad smell to it - do not accept to stay in a room on the first floor that has not been renovated. The staff kindly obliged my request to change rooms on the second day of my visit. The second room was acceptable. The facilities such as pool, sauna, steam bath (which was not working for a short period) are in need of imrovement to meet current standards. The hotel is under new ownership and is in the process of some cosmetic improvement.
The staff were helpful and very pleasant. The location was a bit out of the way for what we needed.
Old hotel. Certainly not a 4 star. Needs refurbishment and organisation. The breakfast was very badly organised and we waited 30 mins for more food
The surroundings. The hotel is situated in a nice landscape, peaceful and quiet. The hotel staff is extremely kind and helpful. Hotel is a bit dated on the decoration side however good value for money.
Pool and kids out door equipment. helpfull freindly staff. The hotel was advertised as a family hotel. I would yes for children over the age of 7. The restaurant needs to open earlier of young families, Ie around 1800hrs, the service was good but clearly understaffed and the wait between courses for children was far too long. While waiting for the restaurant to open I had to go looking for a bar person to get a drink in the end the receptionist had to come and serve me.
breakfast brilliant need radio / tv in room
Very friendly staff, lovely thalgo centre with pool, hotel very clean, quiet and calm location.
We were very well looked after, the staff were very attentive and worked hard on using English (& trying to understand my french) to make our stay more comfortable.
Very long service time in the resto. We waited at least for more than 1 hour on the first dish.
kindness and helfulness of staff no à la carte menu
Pool and Spa excellent Location 1.5km to closest little town. Lake empty. Waiter very slow.
We did not get the room we expected. The hotel has only got a few refurbished suite rooms as pictured on the website, but the classic rooms are very old and dull, old wallpaper, old pictures on the wall, very old bathroom, twin beds and no double beds.
The location. The atmosphere. One small thing, the room we had only had a bath tub, did not have a shower. I do not know if all rooms are like this, but for future reference when making reservation ask for a shower if you prefer to shower.
We received a very warm welcome from the charming proprietors. The hotel is small, cosy and well appointed, but not grand. The location is very pretty, and convenient for exploring the Eifel,which was our purpose. The food, no choice, was very good. The restaurant was closed one night per week. Not a disaster, but a little odd in a residential hotel out in the country.
The hotel staff is very friendly, welcoming and helpful thoughout. The hotel has been renovated with very good design style while remaining sober.
magnificent food, friendly owners, perfect wellness massage... to many flies in the hotel
very personal service, wonderful set meal, really delightful
The staff and the breakfast
Very friendly hotel manager, good breakfast.
The relaxed atmosphere, newly refurbished rooms, breakfast. Hard to find in the dark, not well lit at night.
That it was close to the skiing tracks. That the room was freezing cold and had mold in the corners.
The personal service
Great staff, chef - made dinners by request that were not on the menu... Very quiet, spookily so...
We were made very welcome will use again!!!!!
it was close to the Spa Francorchamps racing circuit. Only took cash and the room, for which in the centre of Paris I'd pay only 50 Euro, was 275 Euro.
The breakfast is excelent! The cost/benefit.
breakfast Poor condition of room, Cracked window, dusty floor, small beds, dated bathroom, poor access to shower door, recieption phone not always manned (not handy when you need directions). Kitchen was Filthy (I saw it) smoking ashtray on kitchen working surface, dirty zink, dirty floor.
Welomemed very well as I could not speek French.Good food and service. Bed too small,no air conditioning very hot even with both window and doors open, lighting was like a heat lamp and not enough,
Good place to stay for several days in an ideal envirnment to relax and to enjoy nature and a bit of biking and hiking. They servve a good meal and the restaurant oposite the hotel is execellent anbd close to a micheline star for an very accepatble price It would be welcomed of they had protection against mosquitos in the windows so we could let some fresh air in the room during the warm nights.
Very clean room. Excellent shower They were building large house next door. We asked hostess where we could eat. She said we'd have to go back to the town. We asked whta bout the village? She said- all closed Monday and Tuesday. As it happens the cafe in the village was opne and we had ameal there..
Food standard was very high
Pleasant personal service. Nothing.
Staff were very friendly and helpful. Excellent parking facilities.
Room was comfortable; plenty of free parking space The staff were not friendly; especially the unsmiling receptionist
location not far from circuit Francorchamps very small and not lively bar. More a hotel for elderly people
Very good restaurant. Bar shut very early on occasions.
Breakfast and dinner Cant think of any.
we would have liked some tea/coffee making facilities in the room
Brasserie restaurant food quite good, Gourmet menu looked good but restaurant empty so we chose not to use it. No customer lounge facilities. Not sure why Booking.com only offered 3 bed room, on top floor in roof space and much less well appointed than the double/twin rooms. Breakfast ok but food and drink items not replaced when jugs and trays empty. Got the bill wrong and we had to remind them that Booking.com had not taken prior payment. Otherwise ok.
had spent just a few hours at the hotel so all I managed to do is sleep and have breakfast no internet connection.
The bar was a nice place to have a few drinks. It was nice that the hotel offered both a restaurant and a bistro. The room was neat and clean. The mattress was to soft and a bit lumpy. Also need to be a bit bigger for two persons. The staff for the bar and bistro were friendly, even during moments of stress.
Exellent location. Good rooms. Helpfull staff. I notified the hotel upon checking in that I would be leaving 1 day earlier than I had reserved the room for. Upon checking out, the staff told me that that they would charge me for the day I did not stay there, even though they rented the same room that night. They told me only booking.com could refund my cancelled night, I immediately sent an email to booking.com cancelling my last night. No rep
Very good restaurant, location anf free internet
The friendliness of the staff. The Sunday evening buffet at a fixed price, all inclusive. Very good value. Slight delay when ordering evening meals.
The food is always well prepared and the staff are friendly and helpful. It has a good atmosphere and is popular with the locals
Friendly staff and late bar
The 2-person studio was spacious and comfortable; breakfast is good enough. It should be possible to get the studio without the breakfast included.
Owners very friendly providing excellent home cooked food 3 course set menu 18-22 euros. In a nice quiet location. but ideal for forest walks. nothing
hotel is situated in a nice environment and has large clean rooms. Excellent breakfast.
the room was big and the balcony To indicate the enter when you arrive
the view, large room, large bathroom, the rest, excellent breakfast bedsheets didn't smell fresh
Very convenient and ideally placed for Spa Francorchamps Circuit. Large Clean rooms and a very good breakfast!
The large room with a nice outlook and plenty ofstroage room and the nice staff
Excellent hotel, peaceful and quiet. Friendly staff. Clean.
Kitchen good enough to prepare light meals, coffe, tea. Nice terras Not enough ventilation in bath room. Probably walls and ceiling will show this very soon.
The family-run B&B itself was pleasant enough and looks newly done up, The breakfast was plentiful and of a good selection with cheese, ham, orange juice, bread rolls, cereal, tea & coffee, The owners were friendly, our room was very small, the bathroom corner unit was tiny and barely contained the shower cubicle and the toilet squashed in one room. The floor under the bed was quite dusty, Unfortunately the breakfast was made of the cheapest quality food. We thought overall it was a bit over-priced for what it was.