Axkan Palenque

The hotel is a good base to visit Palenque ruins, Misol Ha, and Roberto Barrios waterfalls. It's best to visit the ruins in the morning to avoid vendors and to explore without crowds.

Guests have mentioned that the mattresses are comfortable and the rooms have extra-long beds, providing a good night's sleep in a jungle setting.

The hotel offers free parking, making it convenient for guests who are driving to the property.

While some guests have found the restaurant food to be disappointing, there are also positive mentions of delicious breakfast and good food at the hotel.

While some guests have expressed concerns about cleanliness and unfriendly staff, others have highlighted the friendly and helpful nature of the staff and the immaculately cleaned rooms with a view of the jungle.

Some guests recommended requesting a room with a view into the jungle, as it offers a unique and pleasant experience, while others suggested that rooms facing the pool may not be as enjoyable due to potential noise and lack of privacy.

Be aware that the road leading to the hotel can be challenging, especially for small cars, so it's advisable to plan accordingly and drive cautiously.

Several guests mentioned issues with cleanliness, such as stained curtains, dirty faucets, and unclean bathrooms. It may be helpful to manage expectations regarding the overall cleanliness of the rooms and public areas.

While some guests praised the friendly and accommodating staff, others reported unfriendly and unhelpful interactions. It's important to be prepared for varying levels of customer service.

Consider exploring nearby restaurants for meals, as some guests found the food at the hotel's restaurant to be subpar and overpriced.

As some guests noted a lack of amenities such as hairdryers and door nets against mosquitoes, it may be beneficial to pack these items if needed.

The pool area, while described as nice by some, was also mentioned to require maintenance and was criticized for being small and chemically treated. Guests should be prepared for potential limitations in the pool area.

Due to thin walls and the potential for loud music, guests may want to bring earplugs to ensure a peaceful stay.

Given the remote location and the reported challenges with the road, guests might want to consider alternative transportation options, such as taxi services, for convenience and comfort.

If you have specific dietary preferences or restrictions, it's advisable to inquire about food options in advance, as some guests noted a lack of vegetarian/vegan choices at the hotel's restaurant.