Chan-Kah Resort Village

The hotel offers a variety of amenities, including a spa and wellness center, a pool bar, a game room with board games and puzzles, and a gift shop. Guests can also enjoy the convenience of laundry facilities, a business center, and a tour desk.

While some guests found the beds to be hard, others mentioned that the rooms were comfortable and the private bungalows provided a spacious and quiet environment.

Guests have praised the restaurant's food and the staff's service, while some have expressed concerns about the high prices and the quality of certain menu items. The hotel also offers the convenience of room service and the option for food to be delivered to guest accommodation.

Guests have highlighted the cleanliness of the hotel, with positive mentions of the cleaning staff and the comfortable rooms. However, some guests have pointed out specific areas for improvement, such as the maintenance of the swimming pool and the use of single-use plastic bottles.

The hotel experiences high season in January and low season in May. Visitors can take advantage of the excellent location for exploring the nearby Palenque ruins and the surrounding jungle, as well as the hotel's unique setting and amenities.

Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the jungle or the pool comes highly recommended.

January is highlighted as the high season, which could offer a livelier atmosphere and more activities.

The hotel's proximity to attractions such as Aluxes Eco Park, Palenque, and the Pre-Hispanic City and National Park of Palenque makes it convenient for guests to explore the area.

Some guests found the restaurant prices to be high, so it may be worth considering dining options outside the hotel for more budget-friendly meals.

A few guests mentioned that some rooms felt outdated, particularly the bathrooms, so it may be beneficial to inquire about updated room options.

Guests noted that purified water for refilling bottles was not readily available, and the small bottles for purchase were considered expensive. Bringing a refillable water bottle may be practical.

Some guests experienced challenges with English communication, so it could be helpful to have a basic understanding of Spanish or use translation tools.

While the hotel is conveniently located near attractions, guests mentioned that transportation to town or stores may require a cab, so planning for transportation needs in advance could be beneficial.

The hotel's jungle setting means encounters with wildlife such as howler monkeys, snakes, and ants are possible. Guests who appreciate nature may find this enjoyable, but those with specific concerns should take note.

Some guests felt that the property was more focused on making money than guest experience, so it may be helpful to set expectations accordingly.