Very bad customer service very bad management Worst attitude ever they using paper trail and they don’t lose it definitely not attend this hotel again. We had five rooms and we all left for days before.
4 stars
Royal Twins Palace Hotel
Photos of Royal Twins Palace Hotel
Overview
This hotel in Central Pattaya is within a few minutes' walk of Royal Garden Plaza. It is moments from Pattaya Beach.
Guests of Royal Twins Palace Hotel can unwind in the outdoor pool. It also offers babysitting services, a currency exchange and a reception that operates 24 hours a day.
After a day of sightseeing in the nearby area, guests can relax in the comfort of their air conditioned rooms. They offer a refrigerator, a mini bar and internet access. The hotel also has several connecting rooms to accommodate families.
Royal Twins Palace is within walking distance of Walking Street, Central Festival Pattaya Beach and Soi Buakhao Market, and has a range of shopping, dining and nightlife options on its doorstep. U-Tapao International Airport is a 50-minute drive away.
Amenities at Royal Twins Palace Hotel
- Outdoor pool
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Free parking
- Business center
- Flat-screen TV
- TV
- Cable or satellite TV
Services and conveniences
- Conference rooms
- ATM on-site
- Business center
- Car rental
- Wake-up service
- Safety deposit box
- Currency exchange on-site
- Meeting/Banquet facilities
- Room service
- Tour desk
- Chapel/shrine
- 24hr front desk
General
- Family rooms
- Sea view
- Seating area
- Interconnected room(s) available
- Lockers
- Telephone
- Carpeted
- Tile/marble floor
- City view
- Pool view
- Storage available
Basics
- Free Wi-Fi
- Internet
- Towels
- Fire extinguisher
- Free toiletries
- Shampoo
- Smoke alarms
- Adapter
- Body soap
- Air-conditioned
- Conditioner
Dining
- Electric kettle
- Minibar
- Microwave
- Restaurant
- Bar/Lounge
- Kettle
- Refrigerator
- Food can be delivered to guest accommodation
- Dining table
Bathroom
- Shower
- Shower cap
- Bathtub
- Hairdryer
- Toilet
- Private bathroom
Media and entertainment
- Flat-screen TV
- Shared lounge/TV area
- Cable or satellite TV
- TV
- DVD player
Pool and spa
- Massage
- Pool bar
- Outdoor pool
- Pool with a view
Parking and transportation
- Airport shuttle (surcharge)
- Free parking
- Private parking
- Shuttle service (additional charge)
Accessibility and suitability
- Increased accessibility
- Elevator
- No smoking
- Designated smoking area
Outdoor
- Terrace/Patio
- Beach towels
- Balcony
- Garden
Family friendly
- Babysitting or child care
- Cribs available
- Child pool
- Indoor play area
Laundry
- Laundry facilities
- Ironing service
- Laundry service
Workspace
- Fax/photocopying
- Fax
- Desk
Things to do
- Beach access
- Golf
- Pool table
Health and safety
- Daily housekeeping
- Safe
Bedroom
- Wardrobe or closet
Reviews of Royal Twins Palace Hotel
7.7
Good
1078 verified ratings
Wonderful
303
Very good
201
Good
258
Okay
100
Fair
107
Mediocre
40
Poor
69
Summary of reviews
Guests say
Guests appreciate the hotel's convenient location and spacious rooms, but many express dissatisfaction with the cleanliness and service, particularly from the reception staff. While some enjoyed the amenities like the pool and breakfast, others found the hotel outdated and in need of refurbishment.AI-Generated from customer reviews
Reviews(1)
Q&A(5)
Tips(10)
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Score by provider
7.6 out of 10
386 reviews
8.1 out of 10
61 reviews
2 out of 10
1 review
All reviews
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the main amenities offered at Royal Twins Palace Hotel?
Royal Twins Palace Hotel offers a range of amenities including an outdoor pool, babysitting services, currency exchange, and 24-hour reception. The hotel also provides connecting rooms for families and has a variety of dining and nightlife options nearby.
How is the cleanliness at Royal Twins Palace Hotel?
Guests have praised the cleanliness of Royal Twins Palace Hotel, with reviews mentioning clean and fresh rooms every day. However, some guests have expressed concerns about the old and dated furniture in a few reviews.
What can guests expect from the beds at Royal Twins Palace Hotel?
Guests have reported mixed experiences with the beds at Royal Twins Palace Hotel. While some mentioned large spacious rooms with well-designed beds, others expressed concerns about uncomfortable and hard mattresses.
Is parking available at Royal Twins Palace Hotel?
Yes, Royal Twins Palace Hotel offers free parking for guests. However, some guests have mentioned road works on the second road as a potential inconvenience.
When is the best time to visit Royal Twins Palace Hotel?
The high season at Royal Twins Palace Hotel is in June, while the low season is in September. Guests can enjoy the hotel's convenient location near shopping malls and the beach, but should be aware of potential road works on the second road.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room without Carpet
Several guests mentioned that the carpet in the rooms was not well-maintained and harbored dirt and insects. Consider requesting a room without carpet to avoid this issue.
Check Wi-Fi Availability
Some guests reported issues with the Wi-Fi, so it's advisable to check the status of the Wi-Fi before booking if this is an essential amenity for your stay.
Explore Nearby Attractions
The hotel's location near shopping malls, the beach, and on the baht bus route makes it convenient for exploring the area. Take advantage of the proximity to these attractions for a well-rounded experience.
Consider Room Selection for Views
Guests recommended choosing a room facing Pattaya Beach for stunning views. This can enhance the overall experience of your stay.
Be Mindful of Staff Interaction
While many guests praised the staff, some mentioned encountering rude or unhelpful behavior from the reception staff. Being mindful of this can help manage expectations during interactions.
Verify Room Facilities
Some guests noted missing room amenities such as coffee, sugar, and room safes. It's advisable to verify the availability of these facilities before your stay.
Note the Pool Conditions
A few guests expressed dissatisfaction with the pool's maintenance and cleanliness. Consider checking recent reviews or asking about the pool conditions upon arrival.
Consider the Hotel's Size
Some guests mentioned that the hotel felt deserted due to a low number of guests. This aspect might be important to consider for those who prefer a bustling atmosphere.
Check for Air Conditioning
Guests reported issues with air conditioning in certain areas of the hotel. It's recommended to inquire about the air conditioning status in different hotel areas to ensure comfort during the stay.
Be Aware of Decor
While the hotel's location and cleanliness were praised, some guests found the decor to be dated. Being aware of this aspect can help set realistic expectations for the accommodation.
Location
223, Moo 10, Pattaya 2nd Road, Pattaya
What's nearby
- Ripley's Believe It or Not! Museum221 yd
- Royal Garden Plaza320 yd
- Soi Buakhao Market394 yd
- Walking Street0.5 mi
- Central Festival Shopping Center0.5 mi
- Pattaya Beach0.7 mi
- Hard Rock Cafe Pattaya0.9 mi
- Bali Hai Pier0.9 mi
- Pattaya Exhibition and Convention Hall1.2 mi
- Big C Supercenter1.4 mi
- Tiffany's Show1.5 mi
- Pattaya City Hall1.7 mi
Policies
Check-in/Check-out | Check in anytime after 2:30 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Royal Twins Palace Hotel
Low season | August |
|---|---|
High season | December |
Average price (weeknight) | $37 |
Average price (weekend night) | $43 |
When to book a room at Royal Twins Palace Hotel
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
KAYAK's top tips for your stay at Royal Twins Palace Hotel
FAQs when booking at Royal Twins Palace Hotel
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See most recommended stays in PattayaGood to know
Value for money | 8.0 |
|---|---|
Distance to city center | 0.7 mi |
Nearest Airport | Rayong Utapao Rayong Pattaya |
Distance to airport | 19.1 mi |
Everything you need to know for your stay in Pattaya
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