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Cons: Food needs to be improved. Other than that excellent travel experience.

Pros: The crew members were good but the seat is small with not much of leg room. Foods were suck & not appearing

Cons: Good appearing & tasty foods with better snacks

Cons: I can’t think of anything

Pros: Free food!

Cons: N/A

Pros: crew was efficient. economy seats are roomier than most. food is tasty.

Cons: no salt or low sodium option meals for people with heart disease and dietary restrictions. less repetition on same announcements that interrupts watching/listening to entertainment console.

Pros: The seat was average for the 4 hour flight. The long trip from LAX to Seoul was much more comfortable . Seats were wider and more comfortable . Food was better also !

Pros: Great services. Seat was good.

Cons: The queue to board could be better.

Pros: Such a pleasant flight compared to the 3 other flights I had taken on this trip. The crew were friendly and food was delicious!

Cons: Worst airline in the world ! Rude staff terrible customer service, flights were late, connecting gates were a mile away. I will never fly air China again. Food was disgusting

Pros: Crew was friendly and accommodating even though I was non-Chinese

Pros: Nice crew

Cons: Food

Pros: I did like the modern touch of the aircraft and it made me feel cozier.

Cons: The food options are not that great, and it is almost the same meal given over and over, which does not taste that great.

Pros: nothing.

Cons: being able to sit together the first flight since we booked months in advance, my seats were broken both flights in the recline position, and the crew kept getting upset with me for it, we were constantly skipped for water even during meal times.

Pros: The plane didn't crash. The flight left on time.

Cons: The staff were fine but not overly friends. We had to circle the airport over Okinawa for roughly 30 minutes before landing due to flight traffic. When an elderly gentleman stood up to use the rest room, the staff shouted at him to sit down. That could have been handled much better.

Pros: Nothing

Cons: When boarding need better arrangements, very unorganized.

Pros: MU had been terrible on this trip. My flight MU544 was delayed from 00:55am to 12:10pm due to weather in Shanghai as they said. This made me miss my next flight to HNL. Next day i’m flying to LA and hotel they put me in in shanhgai was terrible :(

Cons: Could be honest about delay cause. Could put stranded passengers in better hotel rooms and not make strangers share a room. Could send bigger van so everyone and their luggages fit. (I have pics of packed van)

Cons: Departure always not in time

Pros: More leg room than traditional American carriers. Flight crew is a little different, but would fly them again when going to Asia. I felt safe and was happy with service.

Cons: package service. lost my package twice.

Cons: Occidental snacks could be great

Pros: Good fly. Friendly crew

Cons: Late depart. Food was not what expected

Pros: Tickets were super cheap.

Cons: Transfer at Nanjing is horrible. There is no transfer hall so connecting passengers have their passports confiscated and are locked in a room like criminals for HOURS. People were crying, others did not understand what was happening and they were panicking. It was a truly awful experience!

Pros: The crew was very nice, but not very professional. Food and comfort in business class was pretty good.

Cons: Departure - there was no gate number shown for long time, but in 15 minutes after the gate number appeared on the list, there was announcement, that gate was going to close. Arriving - it took more than an hour to get out of the plane after we landed. No announces about why and how long...

Pros: Return trip meal was significantly better than on the outbound leg.

Cons: Substantial condensation poured on me while taking off. The flight attendant wiped the surfaces, but seemed less concerned about me.

Pros: Legroom in the exit seat was sufficient

Cons: The plane was old and dirty and our power outlets did not work

Pros: Amazing job get my canceled flight reschedule for my nanny memorial. It was amazing helpful staff!

Cons: Way to fix flight after it cancelled

Cons: The flight was 90 min late. Boarding was pretty much a cluster as they tried to get an overbooked flight boarded in 25min to meet a reignited runway time

Pros: The crew was friendly and courteous

Cons: The seats

Pros: They were very helpful in changing my seat to an aisle seat. The first meal was rather mediocre. The second one was good. The seats were spacious and comfortable and I did not feel claustrophobic.

Cons: They were very helpful in changing my seat to an aisle seat. The first meal was rather mediocre. The second one was good. The seats were spacious and comfortable and I did not feel claustrophobic.

Pros: The entertainment options were great, the food was great, the staff was friendly and helpful.

Cons: It took a while for them to serve the first meal and I don't know that there was a need for a second meal. I would have preferred to sleep.

Pros: The crew

Cons: The seats were substantially more cramped than the other flight.

Pros: Crew was amazing and very comfortable seat

Cons: Food can be better and Entertainment was poor There should be more choices available. WiFi was spotty only 150 MB was available after paying. It should be free in business class like other airlines

Pros: I made a pleasant flight with the kindness of the flight attendant.

Cons: I made a pleasant flight with the kindness of the flight attendant. However, I missed the connecting flight because the plane was late, and there are so many things that I regret as bleow,1. There was not enough help from the ground. 2. The plane didn't wait for a minute. 3.Unfriendly transfer cou

Pros: I did like the modern touch of the aircraft and it made me feel cozier.

Cons: The food options are not that great, and it is almost the same meal given over and over, which does not taste that great.

Pros: Amazing crew and service

Pros: Movie selection was good.

Cons: Flight attendants demeanor and customer friendly attitude left much to be desired.

Pros: I was able to sit with my other passenger but I had to arrive 4hrs early.

Cons: being able to sit together the first flight since we booked months in advance, my seats were broken both flights in the recline position, and the crew kept getting upset with me for it, we were constantly skipped when crew was asking if anyone wanted water, even during meal.

Pros: I’m a vegetarian, they made it easy with the online ticket note. I appreciated the thoughtfulness.

Cons: Small leg room but plenty of overhead space for luggage. Don’t forget you can only have 5kg of personal item and 10kg of carry on luggage. Not many people follow the rule but they will make you pay. I paid for heavy checked bag and still had to take items out... not sure if that’s just me!

Pros: The plane didn't crash. The flight left on time.

Cons: The staff were fine but not overly friends. We had to circle the airport over Okinawa for roughly 30 minutes before landing due to flight traffic. When an elderly gentleman stood up to use the rest room, the staff shouted at him to sit down. That could have been handled much better.

Pros: Nothing.

Cons: The service is terrible workers are rude. I will NEVER use this airline again.

Pros: You give me the suck time form shenyang to Fuzhou . I have to pick up all my stuff and chinking all the stuff to shenyang form Fuzhou . And just a 40 minute how I make it ? And I miss my fly to Fuzhou . I have to buy 2 new tickets form shenyang to Fuzhou ! $400 .. I feel so bad very bad ..

Cons: How you guys gonna do for it ?

Pros: Nothing

Cons: I was charge a terribly high exchange rate for this tickets! Not acceptable at all.

Pros: food and service

Pros: Nice flight; very comfortable

Cons: Short flight; so no in-flight entertainment (no problem though)

Pros: Really quick flight

Cons: Better landing

Pros: Boarding fast

Cons: Bus took forever

Pros: The crew members were nice!

Cons: Idk the fact that we sat in the airplane for over 40 min after landing since there weren’t any gates to get off...

Pros: seat was comfortable, crew was kind

Cons: screaming child

Cons: package service. lost my package twice.

Cons: Occidental snacks could be great

Pros: I liked the entertainment.

Cons: Better customer service from crew

Pros: Nothing amazing

Cons: Flight was delayed for over an hour ,

Pros: They were very helpful in changing my seat to an aisle seat. The first meal was rather mediocre. The second one was good. The seats were spacious and comfortable and I did not feel claustrophobic.

Cons: They were very helpful in changing my seat to an aisle seat. The first meal was rather mediocre. The second one was good. The seats were spacious and comfortable and I did not feel claustrophobic.

Cons: Seat cushion could have been softer

Cons: Better seats and food. More water please

Pros: Crew was great as always, giving excellent service. American airlines would do well to send their crews to observe how it should be done.

Cons: The food and the drink selection.

Cons: Everything with airline is fine just people who flying in China are OMG! Be ready to hear and smell. Disgusting

Pros: Business class seats are awesome!! The restrooms are large and super clean throughout the flight!

Cons: Boarding was disorganized and rushed and the meals were blah

Cons: Just be ready for a long day but I liked the airline. It was my first time flying China Eastern.

Pros: I was able to sit with my other passenger but I had to arrive 4hrs early.

Cons: being able to sit together the first flight since we booked months in advance, my seats were broken both flights in the recline position, and the crew kept getting upset with me for it, we were constantly skipped when crew was asking if anyone wanted water, even during meal.