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We were checking in for a weekend, anniversary getaway and we received an upgrade to a Club Suite, 9th floor with a lake view, no extra charge. That also gave us access to the Club Lounge and its luxurious amenities. In the lounge we met a very friendly and helpful member of the hotel staff named Tomoko. She made our stay in that area very pleasant. We look forward to our next stay in their beautiful rooms with their amazingly comfortable beds. We had a very happy anniversary. There was nothing that I wasn't 100% satisfied with except for the channel selection on tv but that wasn't even a big deal because I wasn't there to watch tv, I was there to relax and enjoy my anniversary.
Cedric was a beauty, we were in town for a funeral and he hooked us up with a jacuzzi and sent us champagne. Great views of the lake from our room.
wonderful location. staff's hospitality. beautiful view. good food. excellent service.
The Suite was excellent with a view over part of the lake which we did not expect. The hotel had excellent access to wineries. The one thing I would find that needed attention was the restaurant - not the food or service which was great but blinds are needed - maybe only this time of year but definetely needed!!
The staff was very friendly and we liked the use of the amazing restaurant and spa on the main floor.
comfort far from city
we love'd our stay in the resort, the pool was closed as it was fall but we still had the luxury of the out door hot tub it was lovely . the rooms where also clean and lovely laid out ...
Excellent in every way
Close to everything we wanted to see (bottleneck drive).
Very quiet and friendly staff Exterior patio very dirty
The sheets and blankets were very comfortable. The rooms were gorgeous and had everything you needed. No indoor pool
Excellent suite overlooking lake with access to waterfront walking trail that takes you past marina, tennis club and beaches Summerland was expensive, even when compared to Banff and Revelstoke
The room that my husband and I stayed in at the Summerland Waterfront Resort was so comfortable! The bed was like sleeping on a cloud! After a day of wine tasting, and looking at the beautiful scenery of the Okanagan Valley, coming back to this hotel just made our weekend getaway even better! The room had wine glasses, and an opener and a full kitchen with cooking utensils. Loved it! The front desk staff could have been a little more helpful with recommending places to eat.