There was no onboard entertainment for a flight that was more than 5 hours
This flight had the most beautiful stewardess I have seen in all my travels all over the world.
Pros: "Alaska consistently provides an organized pleasant flying experience."
Cons: "One of the flight crew today was a bit on the grumpy side and made several negative comments about Alaska and about customers. Totally not typical for Alaska. Also - In Seattle had to load onto a bus and drive out to the plane.... another layer to a journey. They were well organized BUT"
Pros: "Wound up in First with a seat trade, so it was great!"
Cons: "Longer flight to really get the most from First! :P"
Pros: "Fast boarding, nice crew, good flight!"
Cons: "I know it was a late night flight but I expected more than just a little cookie and 1 drink for 5 hours and a half. The seats were fine but could be more comfortable."
Pros: "Seats had decent leg space."
Cons: "Not the airline’s fault 100% but getting a bag checked in Honolulu was a nightmare. Kiosks didn’t turn on until 9:30a and no desk assistance until shortly thereafter then immediately overwhelmed by issues with the kiosks. Needed my full 4hrs transfer, everything took a very long time."
Pros: "Boarding and crew were excellent"
Cons: "Power outlet was loose and allowed plug to drop out of outlet. USB didn’t work"
Pros: "First time on Alaska. Smooth flight, quick boarding and deboarding."
Pros: "Took off a a little late still made it early! Flight attendants were very nice!"
Pros: "Love that they have free movie choices and free earphones. Also, loved the menu for drinks and food!"
Cons: "No social distancing at all while boarding and exiting the plane you must keeplpeople in their seats !!! I love your airline although I usually just pick the best deal but it’s always a pleasure when that option is also delta"
Pros: "The sanitizing of the aircraft was beyond expectations. The personal wipes were a plus so we could clean the areas around our seats to our satisfaction. The individual snack bags are a great idea to minimize handling."
Pros: "No middle seats. Crew was nice. More space for people."
Cons: "The ceiling next to the spot lights or calling for help was dirty. I was expecting everything to be wiped. I turned my air fan on, and my there were some brown spots on my hands. And I looked up, it was dirty up there."
Pros: "The staff was exceptional with the distance to loading the plane and with serving us food. It was flawless."
Pros: "Flight was smooth and short"
Cons: "The entertainment system kept resetting over and over throughout the flight. And drinks were served late in a not so comfortable temperature cabin. But everything else was ok"
Pros: "Seats were comfortable but crowded. Was nice to have the built in screen for entertainment."
Cons: "Did not like being bumped to a flight with a five hour layover in SLC. Travel day was already very long. We booked the flight originally based on the shorter layover of an hour and a half. Seemed very inconsiderate."
Pros: "Everything went well."
Cons: "Friendlier faces. Seats that work better. Was clear on the reclining operation"
Pros: "Crew was very professional. Seat uncomfortable. No entertainment. did get water or coffee."
Pros: "Coming from Europe Alitalia and Delta did an EXCELLENT job at assisting the passengers get rid of their luggage just as soon as we were done going through customs... I don't usually fly on this route, but I thought it was perfect. Transfer between Delta terminal was a breeze too..."
Cons: "I usually don't fly from JFK. The food court was expensive (18 dollars base price from a burger seems a high even for an airport. I don't fly from NY normally - so maybe I need to tune my expectation for the locale, and it may have NOTHING to do with the airline company."
Pros: "All the attendants were very nice. The movies were great, but ones I would have liked to watch were not on your list."
Cons: "There was no Christian music on the music section."
That travel day was a gong show from the start checkin wasn’t possible so we all showed 3 hours early and waited 2 hours to check in to fly
Pros: "Very nice crew and good snacks. Quick boarding."
Cons: "Newer plane with TVs. There was an app for entertainment of you wish to download."
Pros: "Flight was excellent. Crew was very courteous and very friendly."
Cons: "The only thing I wish I had more was more other options for fluid besides water."
Pros: "i was pretty comfortable being in an aisle seat"
Cons: "didn’t love the lights coming on in the middle of the night"
Pros: "Kayak is great for finding the right flights that fit my travel schedule. WestJet staff are very friendly and are very helpful getting you on board the plane."
Cons: "The WestJet BASIC fare restrictions are very anti-customer centric. I know the fare is about price only. However, prior to the change the airfares were the same, but the restrictions, like missed flights were less penalizing. This fare structure is a WestJet - Win; Customer - Lose."
Pros: "The manager who finally helped me was friendly and listened the entire time even when I was angry. She was concerned and helped me the best she could. The stewards are always friendly"
Cons: "There was only one agent on to check tickets. I was in line for 45 minutes and when I got to her, she just said over and over, there is nothing I can do, your flight time was just cut off. I would have to wait until the flight the next day. Even though I had no bags and there was still 35 minutes before take off. I also told her I knew I would be late and so spoke to someone from Westjet he night before. She smiled like I was lying to her. Lines should not be so black and white. If she would have just processed my ticket I would have had 35 minutes to get to my gate instead of 10. When you are flying with half full planes there should really be better ways to manage customer service."
Pros: "For a low cost carrier, the service and cleanliness were on par with the more expensive airlines. Crew were courteous and professional."
Pros: "Left on time, arrived early, uneventful which for a plane ride is great"
Cons: "Nothing really, plane was smaller than expected with limited overhead space but everything was able to fit in the bin"
Pros: "Friendly and helpful staff. Boarded and got off quickly. Clean airplane."
Cons: "I felt cramped in my emergency exit seat, especially having a larger size person sit next to me. My seat was not comfortable. Being tall provides no advantages on westjet. Had to look down at my phone the whole time for entertainment, neck hurt. Wont fly again"
Pros: "Love flying with westjet as the staff are always kind and going above and beyond for the guests."
Cons: "They did not serve coffee on this flight."
Friendly staff, good exit row legroom. No wifi. No way to connect to entertainment sound with bluetooth device.
4 hour delay that caused me to miss my connection. Couldn't get changed to another flight until arrival. Instructions for checking in for the first flight were wrong. There is no Air Canada counter in OKC to check in with.
It was a great flight did not eat a meal on the plane
Our wait to Fort Lauderdale was THREE hours! Our return flight(we switched to the 11:05flight),so that we didn't have to wait 13 hours for the 9:35 flight. I think it's TERRIBLE that I was charged over $ 450!!!! WHY??? The plane had seats available and it cost Air Canada NOTHING!!! It seems that greed NOY customer care is prioritized with AIR CANADA. That was after we already paid for TWO suitcases when we had ONLY ONE !!! It will be ALONG time before we fly with this carrier. Westjet is a great alternative. The lady sitting beside me bought a sandwich for $10.50 and threw most of it away. Gone are the days when we got what we paid for,INSTEAD of being ripped off. Mary Warkentin
The flight was late leaving by a half hour. Other than that it was excellent
I didn't get to take this flight due to delays and missed flight
Atleast along with water or juice they should give some snacks.
Pros: "It was a small twin prop so there was only one cabin crew, but she was really pleasant."
Cons: "Instead of just staying on the plane we were required to deplane and take all of our luggage and haul it all through a long winding ramp and hallway into the airport. As soon as we got there, they said it was boarding immediately and we had to turn around and haul it all right back."
Cons: "Air Canada not even offering a snack on a 3 hour flight now. Ridiculous."
Cons: "Embarked late. Sat on runway for 30 minutes waiting to disembark. Missed ride to Eugene Or. Not happy."
Pros: "Fast boarding"
Cons: "Wi-Fi could be better with no interruptions. My movies were interrupted 2 times."
Pros: "On time & well organized"
Cons: "All good. Average service, or lack thereof, for American carrier"
Cons: "A/C was too cold. We paid for Coach Plus but it doesn’t provide benefits equal to other airlines, such as free checked bag and priority boarding."
Pros: "The UA Private Screening feature was unavailable on tipis overnight flight bah."
Pros: "Smooth flight"
Cons: "The tray cannot be pullled closer for eating. The seat sitting up is very uncomfortable for reading. I would have liked a pillow. Th poor man in front of me asked for a coke after the meal service was done, and the flight attendant said she had to reserve it for the next flight?! The male announcer flight attendant was very hard to understand, some of his words were slurred and garbled. And the volume was always too loud for both the male and female announcers. There was no entertainment unless you downloaded the app."
Pros: "Flight was comfortable despite long distance"
Cons: "Food service could have been better timed as we had breakfast around noon local time"
Pros: "The food and the attention of the crew was excellent I saw three movies in this long trip"
Cons: "I am not happy with the service of the Counter in Munich. I had my seats reserved in march when I bought the tickets and the employee without my autorization, changed my seats and my wife and me traveled separed. The position in my seat 2D was terrible. Everybody walk in the aisle and touch me several times. It is better to travel to Europe in European Airlines."
Cons: "What didn’t I like? The 3 hr delay? Getting told it was air traffic control problem and then it was mechanical delay? The moody customer service person? The terrible food? Every time I take United I say it’s it’s the last time so it’s my fault for choosing United again. But they are happy to take my money and nickel and dime customers for every last thing."
Pros: "The crew was top notch."
Cons: "Window was missing the shade. Food was tough (roast beef)"
Pros: "short flight, dont think it has to do with the airline"
Cons: "as metioned before bording agent was innesasarely rude"