Guest reviews
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All Reviews
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Couples
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Families
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Business
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Solo
Overall Rating
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9.7 "Incredible bar."10.0 "100% thought
beverage prices were a great value ." 10.0 "Delicious alcoholic drinks , according to 100%." -
9.2 "Terrific location."9.6 "
Easily accessible by car , said 96%." 8.0 "Great parking , according to 80%." 7.5 "75%liked the proximity to shopping ." 10.0 "100%enjoyed the restaurants & bars nearby ." 10.0 "City centre within easy reach , said 100%." -
8.9 "Good value."9.7 "97% were
happy with the price of the breakfast ." 10.0 "100% thoughtbeverage prices were a great value ." 10.0 "100% werehappy with the price ." -
8.6 "Great service."9.6 "96% found the
staff to be very friendly ." 8.2 "82% said thereception staff was great ." 7.4 "74% thought theservice was very professional ." -
8.2 "Breakfast is good."9.7 "97% were
happy with the price of the breakfast ." -
6.4 "Average comfort."
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6.4 "Internet is average."5.6 "56% thought the
wifi quality was ok ." -
5.9 "Rooms are ok."6.1 "Only 61% said
rooms were clean enough ." -
5.6 "Vibe was decent."
Overall Rating
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9.7 "Incredible bar."
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9.1 "Terrific location."
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8.9 "Great service."9.7 "97% found the
staff to be very friendly ." 8.5 "85% said thereception staff was great ." -
8.2 "Breakfast is good."
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7.4 "Good pool."
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6.2 "Average comfort."
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5.9 "Rooms are ok."5.9 "Only 59% said
rooms were clean enough ." -
5.7 "Vibe was decent."
Overall Rating
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9.7 "Incredible bar."
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9.2 "Terrific location."9.4 "
Easily accessible by car , said 94%." -
9.1 "Excellent value."
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8.4 "Great service."9.6 "96% found the
staff to be very friendly ." -
8.2 "Breakfast is good."
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6.2 "Average comfort."5.4 "Only 54% said
rooms were big enough ." -
5.4 "Vibe was decent."
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5.3 "Rooms are ok."6.1 "Only 61% said
rooms were clean enough ." 5.4 "Only 54% saidrooms were big enough ."
Overall Rating
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9.7 "Incredible bar."
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9.1 "Terrific location."
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9.0 "Excellent value."
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8.7 "Great service."9.5 "95% found the
staff to be very friendly ." -
8.1 "Breakfast is good."
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6.5 "Average comfort."
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6.4 "Average cleanliness."6.8 "Only 68% said
rooms were clean enough ." -
6.0 "Rooms are ok."6.8 "Only 68% said
rooms were clean enough ."
Overall Rating
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9.3 "Terrific location."
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9.0 "Excellent value."
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8.8 "Great service."9.6 "96% found the
staff to be very friendly ." -
8.0 "Breakfast is good."
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7.4 "Good pool."
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6.4 "Average comfort."
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6.0 "Rooms are ok."6.4 "Only 64% said
rooms were clean enough ." -
5.2 "Average amenities."5.1 "51% thought the
building was acceptable ."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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6.2review from
Found crumbs in my bed and hair on the towels. Just mentioned it and they cleaned right away and we're friendly
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4.8review from
Dog feces everywhere never cleaned up, stepped in s*** twice!
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10.0review from
Rooms were clean & comfortable
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8.0review from
I love that they have a social hour with free drinks The location was a bit far from Downtown Phoenix and the airport
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6.2review from
Close to the airport. Breakfast was included and there were plenty of items to choose from including fruit, yogurt, eggs and sausage. The walls were very thin and we could hear the people talking next door. When we turned the fan on it smelled of mold and sweat.
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10.0review from
Nice beds, very comfy The bathrooms
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10.0review from
The room had everything I needed to make my stay comfortable. I tried the breakfast and couldn't go back. I had to find other alternatives for breakfast.
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9.1review from
Rooms were very nice and modern, front desk staff was curtious and efficient, all staff was friendly
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6.8review from
Breakfast was awesome. Super friendly and professional staff. Didnt like the room decor. Nice pool area and great jacuzzi. I got three bug bites and I'm pretty sure they came from the room.
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4.5review from
When my husband went to use bathroom the water in toilet was brown, then after flushing the toilet kept running he had to stick his hand in toilet to get it to stop. Meanwhile I had called for pillows and they said we had to come to get it at desk ourselves because the person was doing happy hour. After the third time he just fixed it We figured no one available. In the morning he is doing room sweep to make sure we had everything he held up a sock and comb from under bed that was not ours. When addressed to front staff she said well I would refund you something but you are a prepay. I stopped going to best western year sis ago for poor quality, we decided to give another try... Won't do that again.
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9.4review from
The room was good. The breakfast was good. The service was great! The shower was tight with the water.
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8.8review from
Every thing a good hotel should be. Carpet in room was very dirty.
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10.0review from
we get free upgrade n/a
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8.6review from
Friendly staff, good wifi, decent breakfast Rooms are smoke free, but guests smoke outside everywhere.
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8.0review from
Live 2 hours away from Phoenix and had a doctors appt. Opted to stay local the night before to minimize early morning travel. Stayed 2 separate nights (return visit) within the same week. Nite one Junior Suite was PERFECT...except frig didnt work but not a big deal to us. We had nothing to refrigerate. Second stay (2 days later), frig worked, but MASSIVE clog in bathroom tub. I actually removed it. Mound of long hair. That was a little disturbing. I'm sure the staff knew about it because the stopper was removed and the clog exposed, so I assume it was just an over-sight. Overall...great experiences! Broken Frig Hair clog in tub Loud crickets (not your fault...lol)
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10.0review from
Rooms were clean & comfortable
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8.0review from
I love that they have a social hour with free drinks The location was a bit far from Downtown Phoenix and the airport
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10.0review from
Nice beds, very comfy The bathrooms
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10.0review from
The room had everything I needed to make my stay comfortable. I tried the breakfast and couldn't go back. I had to find other alternatives for breakfast.
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9.1review from
Rooms were very nice and modern, front desk staff was curtious and efficient, all staff was friendly
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9.4review from
The room was good. The breakfast was good. The service was great! The shower was tight with the water.
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8.8review from
Every thing a good hotel should be. Carpet in room was very dirty.
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10.0review from
we get free upgrade n/a
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8.6review from
Friendly staff, good wifi, decent breakfast Rooms are smoke free, but guests smoke outside everywhere.
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8.0review from
Live 2 hours away from Phoenix and had a doctors appt. Opted to stay local the night before to minimize early morning travel. Stayed 2 separate nights (return visit) within the same week. Nite one Junior Suite was PERFECT...except frig didnt work but not a big deal to us. We had nothing to refrigerate. Second stay (2 days later), frig worked, but MASSIVE clog in bathroom tub. I actually removed it. Mound of long hair. That was a little disturbing. I'm sure the staff knew about it because the stopper was removed and the clog exposed, so I assume it was just an over-sight. Overall...great experiences! Broken Frig Hair clog in tub Loud crickets (not your fault...lol)
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6.2review from
Found crumbs in my bed and hair on the towels. Just mentioned it and they cleaned right away and we're friendly
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4.8review from
Dog feces everywhere never cleaned up, stepped in s*** twice!
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6.2review from
Close to the airport. Breakfast was included and there were plenty of items to choose from including fruit, yogurt, eggs and sausage. The walls were very thin and we could hear the people talking next door. When we turned the fan on it smelled of mold and sweat.
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4.5review from
When my husband went to use bathroom the water in toilet was brown, then after flushing the toilet kept running he had to stick his hand in toilet to get it to stop. Meanwhile I had called for pillows and they said we had to come to get it at desk ourselves because the person was doing happy hour. After the third time he just fixed it We figured no one available. In the morning he is doing room sweep to make sure we had everything he held up a sock and comb from under bed that was not ours. When addressed to front staff she said well I would refund you something but you are a prepay. I stopped going to best western year sis ago for poor quality, we decided to give another try... Won't do that again.
