Located in Phoenix (Northern Phoenix), Pointe Hilton Tapatio Cliffs Resort is close to North Mountain Park and Cave Creek Golf Course. This 4-star hotel is within the vicinity of Castle N' Coasters and Piestewa Peak.
Make yourself at home in one of the 584 air-conditioned rooms featuring minibars. Your room comes with a pillowtop bed, and all rooms are furnished with sofa beds. Rooms have private balconies or patios. Complimentary wireless Internet access is available to keep you connected. Private bathrooms with shower/tub combinations feature designer toiletries and complimentary toiletries.
Rec, Spa, Premium Amenities
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. After practicing your swing on the golf course, you can dip into one of the 8 outdoor swimming pools or 7 spa tubs. Additional amenities include complimentary wireless Internet access, concierge services, and gift shops/newsstands.
Enjoy a meal at one of the hotel's dining establishments, which include 4 restaurants and a coffee shop/café. From your room, you can also access room service (during limited hours). Thirsty? Quench your thirst at a bar/lounge, a poolside bar, or a swim-up bar. Breakfast is available for a fee.
Business, Other Amenities
Featured amenities include a 24-hour business center, limo/town car service, and express check-in. Planning an event in Phoenix? This hotel has 76,200 square feet (7 square meters) of space consisting of conference space and meeting rooms. Free self parking is available onsite.
Resort was pretty and acommodations acceptable for price.
Narrow roadways and endless views of cars. I was unable to find a way to navigate through the resort without walking through the parking lots. Only room service ordered was a caesar salad with a total cost of over $20. Lettuce had just been washed, but not dried so it was watery with cold cut type chicken placed on top. Very poor especially for a Hilton.
beauriful view from the highest point on the property. Rooms are a bit stale and in need of renovation. Sink made weird noises that woke us up. Staff is mediocre at front desk.
Beautiful location and amenities.
We expected great services and top-notch amenities, but the staff and our room were just mediocre. First, we had to wait for 10 minutes to sign in. The check-in agent was tied up with a time-consuming transaction but didn't even bother to apologise for the wait, much less attempt to summon a colleague to help us. Bad form. Next, we paid for queen-sized beds, but our room was outfitted with full-size beds. Wah wah. It was late and we weren't in the mood for making a fuss, but it was just...shabby. Nothing horrible, just not good.
Nice views. In a very cool mountainous area. Free Parking
Rooms were obviously old and had the "old home" smell to them which isn't the most pleasant way of entering a hotel. Parking is also pretty narrow and somewhat annoying.
Different Pointe of View was great! It is pricey but the food was very good. The view is incredible and I recommend eating at sunset or the night time. Do plan accordingly because dinner took 2 and a half hours for 3 courses. They space out the courses nicely as to not feel rushed or too full.
So many kids running around the pool and splashing. The adult only pool was full so was forced to use the falls pool. If you have a room with a view be sure you wear flats/comfortable shoes you will have to climb up hill a ways to get to your room. They have a free shuttle but be sure to call way ahead of time. It made us 15 min late for our dinner reservation. The "falls view" was not worth the upgrade. You couldn't see the falls you just got a great view of the pool and all the noise.
Balcony pools beds
Poor cable tv
LOVED the pools, especially the main pool near the waterfalls. My king suite was very spacious, quiet and clean; very impressive. The resort is gorgeous, one of the best I've stayed worldwide. The views from the upper floors are amazing!
I did not like the mandatory resort-fee upon arrival or the refusal for my one-hour complimentary extended check-out request on a Sunday. I'm fairly sure the room was not sold for that day/night. The beer prices at the pool bars are absurd ($6.25 + TAX & tip) for a 20-oz TAP domestic beer is rather excessive for hotel guests.
out of the way....
Everyone was really friendly. The hotel was clean and offered all the amenities we desired (golf, swiming for both kids and family). An area to allow the family to gather and talk.
we were billed incorrectly for our room. We were billed at $211.65/night which was higher than the rate on the booking.com confirmation. I have sent an email to the Pointe Hilton to ask them to review our bill vs a copy of your booking confirmation email.
The Cliffside Resort was beautiful with a gorgeous view of the city. We especially like the hiking trail at the top of the resort which had a panoramic view of the city. The patio view was also very nice.
I did not like the fact that we had to worry about extra charges that were added on. We paid over $100.00 extra than we originally anticipated. It makes the experience less pleasurable. The cleaning staff tended to be slow about cleaning the rooms and left stuff laying around.