Pros (+) Nothing
Cons (-) Customer service.
2 stars
Red Roof Plus+ Phoenix West
Photos of Red Roof Plus+ Phoenix West
Overview
Boasting an outdoor pool, Red Roof PLUS+ Phoenix West is located in Phoenix and provides comfortable accommodation. It also offers complimentary wireless internet.
The hotel has 133 rooms and has been recently refurbished. Reception operates around the clock and the friendly staff can recommend sights to visit and provide other tourist information.
The hotel's rooms are comfortable and feature a kitchenette that is equipped with a refrigerator and a microwave.
Arizona Women's Hall of Fame, Heritage Square and Phoenix Sky Harbor International Airport are around a 20-minute car ride from Red Roof PLUS+ Phoenix West. Phoenix Convention Center is just an easy drive from the hotel.
Latest deals for Red Roof Plus+ Phoenix West
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, not including taxes and fees
Amenities at Red Roof Plus+ Phoenix West
- Outdoor pool
- Free Wi-Fi
- Tea/coffee maker
- Free parking
- Wi-Fi available in all areas
- Flat-screen TV
- TV
- Cable or satellite TV
- Free toiletries
- Pets allowed on request. Charges may apply.
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Linens
- Towels
- Free toiletries
- Shampoo
- Smoke alarms
- Heating
- Body soap
- Air-conditioned
- Trash cans
- Conditioner
Accessibility and suitability
- Entire unit wheelchair accessible
- Pets allowed on request. Charges may apply.
- Increased accessibility
- Roll-in shower
- Adapted bath
- No smoking
- Lowered sink
- Non-feather pillow
Bathroom
- Raised toilet
- Shower
- Toilet
- Toilet paper
- Private bathroom
Kitchen
- Tea/coffee maker
- Refrigerator
- Kitchenette
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- TV
Bedroom
- Socket near the bed
- Sofa bed
- Clothes rack
Workspace
- Fax/photocopying
- Laptop safe
- Desk
General
- Family rooms
- Sofa
- Telephone
Services and conveniences
- Wake-up service
- Key card access
- 24hr front desk
Dining
- Vending machine (drinks)
- Vending machine (snacks)
Pool
- Heated pool
- Outdoor pool
Parking and transportation
- Free parking
Laundry
- Iron and ironing board
Reviews of Red Roof Plus+ Phoenix West
6.5
Okay
2039 verified ratings
Wonderful
559
Very good
256
Good
289
Okay
175
Fair
184
Mediocre
109
Poor
467
Summary of reviews
Guests say
Guests appreciated the cleanliness of the rooms and the friendly service from the staff, particularly the night clerk. However, many expressed dissatisfaction with the location, citing safety concerns and noise issues. Additionally, several guests reported problems with bed comfort and various amenities, leading to an overall negative experience for some.AI-Generated from customer reviews
Reviews(10)
Q&A(5)
Tips(10)
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Score by provider
6.7 out of 10
228 reviews
5.7 out of 10
1 review
7.7 out of 10
12 reviews
All reviews
Pros (+) The staff were amazing and patient with my change of reservation. Thank you staff sooooo much
Pros (+) Nice staff
Pros (+) The staff was always very friendly and helpful
Cons (-) Everything was great
Pros (+) Very clean and comfortable
Pros (+) great value, pleasant room and staff, convenient location for our needs.
Pros (+) Parking was close to my window .
Cons (-) Well when I checked in they gave me the run around when I got there . That should of stopped us , but it was the night before Easter and everywhere was booked. So I go to the bank and come back. The attendee at the front told me he had a room upstairs for me for when I get back. I was only gone 15 mins and he gives my room away. I got into my room and there was one set of towels and tow of us so I...
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Cons (-) I tried to book another night and the guy at the front told me I had to check out then check in sounded crazy seem like he didn't want to help me
Pros (+) front desk person was highlight of stay. she was friendly, enthusiastic and very helpful, both checking in and out.
Cons (-) staff seemed indifferent. my wife had a little difficulty with the vending machine and asked for help, staff member looked at her and said, sorry can't help, instructions are self-explanatory, then walked away. toilet had not been cleaned. kind of scary looking guy driving around the parking lot at least 4 times. mentioned it to another staff and was told, oh, it's probably nothing. no breakfast, ...
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Pros (+) This place felt very comfortable. We had a great experience here. The room had what we asked for. The location itself was perfect for us. The staff is kind and welcoming, which is great! Would definitely recommend this place to others!
Cons (-) N/A
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the best times to visit the Red Roof Inn Plus+ Phoenix West?
The high season at the Red Roof Inn Plus+ Phoenix West is in February, offering a great time to enjoy the outdoor pool and comfortable rooms. The low season is in May.
How is the quality of the beds at Red Roof Inn Plus+ Phoenix West?
Guests have consistently praised the comfortable beds at Red Roof Inn Plus+ Phoenix West, ensuring a good night's rest during your stay.
Is parking available at Red Roof Inn Plus+ Phoenix West?
Yes, Red Roof Inn Plus+ Phoenix West offers free parking, providing convenient access for guests traveling by car.
What can guests expect from the food quality at Red Roof Inn Plus+ Phoenix West?
While the hotel does not offer on-site dining, guests can enjoy the convenience of vending machines for drinks and snacks, ensuring access to refreshments during their stay.
How is the cleanliness and customer service at Red Roof Inn Plus+ Phoenix West?
Guests have praised the friendly staff and clean rooms at Red Roof Inn Plus+ Phoenix West, ensuring a pleasant and comfortable experience during your visit.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Consider Room Location
Some guests reported noise disturbances and encounters with homeless individuals near the hotel. Requesting a room away from the street or higher up may help mitigate these issues.
Verify Pool Availability
Before booking for the pool, it's advisable to confirm its operational status with the hotel. Some guests were disappointed to find the pool closed during their stay.
Be Mindful of Surroundings
Several guests mentioned the presence of homeless individuals and drug-related activities in the vicinity. It's important to be aware of this aspect when choosing to stay at this location.
Check Room Cleanliness
While some guests praised the clean rooms, others reported cleanliness issues. It's recommended to thoroughly inspect the room upon arrival and promptly address any concerns with the staff.
Confirm Payment Methods
Some guests faced challenges with payment methods, including issues with specific cards and cash transactions. It's advisable to confirm accepted payment methods in advance.
Plan for Security
Guests highlighted concerns about safety and encounters with individuals exhibiting concerning behavior. Being vigilant and securing personal belongings is advisable.
Inquire About Amenities
Some guests were disappointed by the absence of expected amenities, such as breakfast and in-room facilities like a fridge or microwave. It's recommended to clarify these details before booking.
Consider Alternative Transportation
Due to the hotel's location and surrounding environment, guests may want to consider alternative transportation methods or parking in well-lit areas to enhance personal safety.
Manage Expectations for Neighborhood
The hotel's neighborhood was described as having a significant homeless presence and safety concerns. Guests should adjust their expectations accordingly.
Address Noise Concerns
Several guests mentioned noise disturbances, both from within the hotel and the surrounding area. Bringing earplugs or a white noise machine may help mitigate this issue.
Location
5215 West Willetta Street, Phoenix, AZ 85043
What's nearby
- Arizona State Capitol4.5 mi
- Arizona Mining & Mineral Museum4.8 mi
- FQ Story Neighborhood Historic District4.9 mi
- Arizona Women's Hall of Fame5 mi
- Union Station5.5 mi
- Westward Ho5.7 mi
- Heard Museum5.8 mi
- Arizona Center6 mi
- Phoenix Convention Center6.1 mi
- Arizona Science Center6.2 mi
- Heritage Square6.2 mi
- Chase Field6.2 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 11:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Red Roof Plus+ Phoenix West
Low season | December |
|---|---|
High season | February |
Average price (weeknight) | $77 |
Average price (weekend night) | $83 |
When to book a room at Red Roof Plus+ Phoenix West
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
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Value for money | 7.1 |
|---|---|
Distance to city center | 5.8 mi |
Nearest Airport | Phoenix Sky Harbor Intl |
Distance to airport | 10.2 mi |