Vinoasis Phu Quoc

Beautiful hotel and rooms

There is nothing to do when is raining. We payed extra money for entrance in water park and safari but we couldn’t go there. The hotel doesn’t have indoor pool. At least we went to the spa, but we were allowed to stay there only 30 min. and separately (jacuzzi for men, another for women even we were only 2 of us there) Staff doesn’t speak English, there was a lot of misunderstandings due to language barrier mostly with ladies at front desk. They were pretty rude and not welcoming at all. Empty minibar! In room service menu are no drinks, no snack, nuts, chips etc. only pizza and some local food. It’s too far from the airport, due to heavy rain the road was very dangerous and full of water and potholes. It’s a nice hotel but doesn’t have service of 5* hotels, unfortunately because of employees.

Big and new facilities. Can use Vin pearl resort swimming pool. Nice views.

Cushions on sofa smell really bad. Limited variety of restaurants and activities.Buffet menu seems to focused for local people than foreighn customers.

Pool & Water Park fantastic, breakfast good, rooms great size, beautiful grounds, staff friendly & helpful. Close to Safari & Vinpearland.

Room service was very slow in response to delivery of food to room ( 40 mins for dessert) Food order wrong - only 1 dessert delivered instead of 3 4 x phone calls received to room each time to notify unable to place order ,nothing left so we did not worry about getting anything.