TownePlace Suites by Marriott Dallas Plano

Nice to have a kitchen in the room with an oven. Yes- water was out for 4 hours from 9-1 on July 13th without warning. No bathrooms, no cooking, no showers. Then elevator didn't work for next 7 days. Room has a foul odor. Breakfast area onlly 4 tables. Business center in middle of small lobby.

Water turned off - no showers, no toilets, no hand washing, no cooking for 4 hours one day. Then the elevator didn't work for our remaining 7 days and we were on 3rd floor. brealfast is very minimal and only 4 Tables so often no place to sit - cramped.

It's in a somewhat upscale area in north plano. The dayshift manager was great and very friendly... Shower water was luke warm, AC never reached below 79 degrees..wasnt able to get rest most of the night due to the heat. I expected everything to be nicer. The hotel itself needs some updates for the price.

Breakfast was good. Clean. Wifi didn't work. Breakfast good but room only had 4 tables (usually full) and staff not friendly. No big common room/lobby. Business center was one computer in the middle of entrance/check in. Smoking area was around small pool! It was me and 5 smokers!

Front desk staff are poorly trained and do not know what they are doing regarding the use of their computer reservation systems.  Be careful as they will attempt to bill you again for prepaid Travelocity bookings.  The staff seem unable to accomplish simple everyday tasks necessary to run a front desk - it's bewildering.  Additionally, the front desk staff were often belligerent, rude and not helpful; It makes for a highly unpleasant stay. Rooms have poor sound-proofing and depending on location can be quite noisy very early in the morning (i.e.: free breakfast guests and elevator).

Pathetic - avoid this place besides the fact that the TV is a 19 inch sitting on a table at the foot end of the bed and has only about a dozen of the many more available channels on the satelite service and the air conditioning did not work in the first room they gave me, when I attempted to call the front desk to ask about wireless no one answered. After several minutes of letting the phone ring I got dressed and went to the desk to find it unmanned. Returning to my room I called Travel online & they had the same experienceof no one answering and arranged a refund so I checked out.