Guest reviews
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All Reviews
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Couples
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Families
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Business
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Solo
Overall Rating
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9.7 "Excellent value."
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8.4 "Location is great."10.0 "100%
liked the proximity to shopping ." -
8.3 "Great service."8.9 "89% found the
staff to be very friendly ." 8.8 "88% said thereception staff was great ." -
6.9 "Breakfast is mediocre."
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5.6 "Rooms are ok."5.3 "Only 53% said
rooms were clean enough ." 6.3 "Beds were acceptable for 63%." -
1.9 "Horrible vibe."0.8 "92%
criticized the unstylish hotel ." 1.3 "For 87%, thelobby entrance was sub-standard ."
Overall Rating
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6.0 "Rooms are ok."
Overall Rating
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8.2 "Great service."
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8.0 "Location is great."
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6.6 "Breakfast is mediocre."
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5.8 "Average comfort."6.3 "
Beds were acceptable for 63%." -
4.6 "Rooms are not good."0.4 "96% thought they were
poorly maintained ." 3.0 "70%complained about the bathroom ." -
2.5 "Terrible amenities."2.3 "77% thought the
building wasn't nice ."
Overall Rating
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9.4 "Excellent value."
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8.5 "Great service."9.0 "90% found the
staff to be very friendly ." -
5.3 "Rooms are ok."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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8.0review from
Kitchen The bed in couch was broken
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10.0review from
Clean, great atmosphere. Great breakfast No
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6.0review from
Having a small kitchen was nice. Dirty couch, dirty drapes, thin walls and dingy smell. Workout equipment is a joke.
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6.0review from
It was nice, clean and convenient and a good price. Staff when we checked in was extremely rude. NEVER thought we would only get a queen bed with a sleeper sofa instead of a king or two queens. - not acceptable. We were only given the option of 'One room' and not asked about # of people.
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1.0review from
Nice to have a kitchen in the room with an oven. Yes- water was out for 4 hours from 9-1 on July 13th without warning. No bathrooms, no cooking, no showers. Then elevator didn't work for next 7 days. Room has a foul odor. Breakfast area onlly 4 tables. Business center in middle of small lobby.
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1.0review from
Water turned off - no showers, no toilets, no hand washing, no cooking for 4 hours one day. Then the elevator didn't work for our remaining 7 days and we were on 3rd floor. brealfast is very minimal and only 4 Tables so often no place to sit - cramped.
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3.0review from
It's in a somewhat upscale area in north plano. The dayshift manager was great and very friendly... Shower water was luke warm, AC never reached below 79 degrees..wasnt able to get rest most of the night due to the heat. I expected everything to be nicer. The hotel itself needs some updates for the price.
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6.0review from
Breakfast was good. Clean. Wifi didn't work. Breakfast good but room only had 4 tables (usually full) and staff not friendly. No big common room/lobby. Business center was one computer in the middle of entrance/check in. Smoking area was around small pool! It was me and 5 smokers!
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10.0review from
Friendly, helpful staff; proximity to our target location (Aquatics Center), but also to a number of restaurants and shopping venues; readiness to accommodate specific and individual needs; kitchenette area well-stocked with utensils, dishes, cookware. Breakfast area was somewhat small; however, rooms had pullout dining tables, so that was easy to accommodate.
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2.0review from
Front desk staff are poorly trained and do not know what they are doing regarding the use of their computer reservation systems. Be careful as they will attempt to bill you again for prepaid Travelocity bookings. The staff seem unable to accomplish simple everyday tasks necessary to run a front desk - it's bewildering. Additionally, the front desk staff were often belligerent, rude and not helpful; It makes for a highly unpleasant stay. Rooms have poor sound-proofing and depending on location can be quite noisy very early in the morning (i.e.: free breakfast guests and elevator).
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10.0review from
The hotel It's self was okay, the lady at the front desk was great. She made the stay better. Very kind and friendly. It was great for the price.
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10.0review from
It was a great room for the price. I would recommend for anyone looking for a good value. Fair price, clean room, good service and good location.
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2.0review from
Pathetic - avoid this place besides the fact that the TV is a 19 inch sitting on a table at the foot end of the bed and has only about a dozen of the many more available channels on the satelite service and the air conditioning did not work in the first room they gave me, when I attempted to call the front desk to ask about wireless no one answered. After several minutes of letting the phone ring I got dressed and went to the desk to find it unmanned. Returning to my room I called Travel online & they had the same experienceof no one answering and arranged a refund so I checked out.
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10.0review from
Clean rooms, pleasant staff, plenty of parking. Couldn't ask for more (except free room service LOL)
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10.0review from
WE HAD A SOCCER TOURNAMENT IN FRISCO AND I FIGURED IT WOULD BE THE SAME OLD SONG AND DANCE. REGULAR ROOM--- NOT EVEN CLOSE. THIS HOTEL IS ABSOLUTELY THE BEST!!!
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8.0review from
Kitchen The bed in couch was broken
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10.0review from
Clean, great atmosphere. Great breakfast No
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10.0review from
Friendly, helpful staff; proximity to our target location (Aquatics Center), but also to a number of restaurants and shopping venues; readiness to accommodate specific and individual needs; kitchenette area well-stocked with utensils, dishes, cookware. Breakfast area was somewhat small; however, rooms had pullout dining tables, so that was easy to accommodate.
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10.0review from
The hotel It's self was okay, the lady at the front desk was great. She made the stay better. Very kind and friendly. It was great for the price.
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10.0review from
It was a great room for the price. I would recommend for anyone looking for a good value. Fair price, clean room, good service and good location.
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10.0review from
Clean rooms, pleasant staff, plenty of parking. Couldn't ask for more (except free room service LOL)
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10.0review from
WE HAD A SOCCER TOURNAMENT IN FRISCO AND I FIGURED IT WOULD BE THE SAME OLD SONG AND DANCE. REGULAR ROOM--- NOT EVEN CLOSE. THIS HOTEL IS ABSOLUTELY THE BEST!!!
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6.0review from
Having a small kitchen was nice. Dirty couch, dirty drapes, thin walls and dingy smell. Workout equipment is a joke.
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6.0review from
It was nice, clean and convenient and a good price. Staff when we checked in was extremely rude. NEVER thought we would only get a queen bed with a sleeper sofa instead of a king or two queens. - not acceptable. We were only given the option of 'One room' and not asked about # of people.
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1.0review from
Nice to have a kitchen in the room with an oven. Yes- water was out for 4 hours from 9-1 on July 13th without warning. No bathrooms, no cooking, no showers. Then elevator didn't work for next 7 days. Room has a foul odor. Breakfast area onlly 4 tables. Business center in middle of small lobby.
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1.0review from
Water turned off - no showers, no toilets, no hand washing, no cooking for 4 hours one day. Then the elevator didn't work for our remaining 7 days and we were on 3rd floor. brealfast is very minimal and only 4 Tables so often no place to sit - cramped.
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3.0review from
It's in a somewhat upscale area in north plano. The dayshift manager was great and very friendly... Shower water was luke warm, AC never reached below 79 degrees..wasnt able to get rest most of the night due to the heat. I expected everything to be nicer. The hotel itself needs some updates for the price.
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6.0review from
Breakfast was good. Clean. Wifi didn't work. Breakfast good but room only had 4 tables (usually full) and staff not friendly. No big common room/lobby. Business center was one computer in the middle of entrance/check in. Smoking area was around small pool! It was me and 5 smokers!
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2.0review from
Front desk staff are poorly trained and do not know what they are doing regarding the use of their computer reservation systems. Be careful as they will attempt to bill you again for prepaid Travelocity bookings. The staff seem unable to accomplish simple everyday tasks necessary to run a front desk - it's bewildering. Additionally, the front desk staff were often belligerent, rude and not helpful; It makes for a highly unpleasant stay. Rooms have poor sound-proofing and depending on location can be quite noisy very early in the morning (i.e.: free breakfast guests and elevator).
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2.0review from
Pathetic - avoid this place besides the fact that the TV is a 19 inch sitting on a table at the foot end of the bed and has only about a dozen of the many more available channels on the satelite service and the air conditioning did not work in the first room they gave me, when I attempted to call the front desk to ask about wireless no one answered. After several minutes of letting the phone ring I got dressed and went to the desk to find it unmanned. Returning to my room I called Travel online & they had the same experienceof no one answering and arranged a refund so I checked out.
