Pros: Service at the Plano, TX location was great, the manager was patient and helpful while I figured out what I wanted to do about coverage. The car was clean and very comfortable throughout the trip. I would definitely use enterprise again.
Dec 27 2016
Pros: I really like the packing garage for my vehicle
Aug 23 2016
Cons: The transmission seemed to be slipping the first and second gears. I was afraid that we weren't gonna make it back home
Apr 27 2017
Very good experience
Pros: The main thing was the friendliness of the staff. They were very welcoming in a way that did not seem forced and were very helpful. I will definitely rent from them again.
Dec 30 2016
Pros: Friendliness of representative who closed my paperwork.
Cons: Lack of friendliness of representative who opened my contract: He didn't seem to care one way or another if I did business with Enterprise.
No cars were clean when I arrived so I had to wait for the crew to vacuum the car.
The car I got had not.been washed.
Feb 4 2017
the car is smelly from the ventilation.
Cons: I don't like the car. Hard to get fresh air.
Mar 31 2017
Should have asked for a different car
Pros: Rate was decent, got two days free when I turned car in...
Car came with a 54 track mix cd with at least 40 R. Kelly songs (deep cuts, no Ignotion Remix or I Believe I Can Fly) and a grab bag of Al Green and Jagged Edge songs.
Cons: Nissan Rouge crossover SUV, less than 35k miles when picked up...
Car was dirty, dirt from shoe on passenger side dash, cigarette butts in door compartment. Weird crayon & crackers smell.
Averaged a whopping 23 mpg on a completely highway mile road trip.
Service light came on 150 miles into trip. Weather stripping on passenger pillar came halfway off on highway about 200 miles into trip, had to duct tape it down 3 times over the 4 days.
Car had issues shifting out of park on many occasions. We would jump in car ready to reverse or push into drive, shifter would not click or budge for thirty seconds to a minute almost every time leaving "park". Would decide on its own when the right attempt was worthy to shift.
Luckily I was given two days free, even then, this vehicle needs to be destroyed and recycled.
Dec 29 2016
Terrible experience with the vehicle
Pros: The van had leak in its windshield wiper fluid and so traveling to Midwest during winter storm and not able to clear the windshield was a horrific experience. We had to stop every hour to clean the windshield with bottle water. We were not able to drive the van in Wisconsin through out the time we were there. It sat in the garage the entire time. I should not be charged for this rental. Very dissatisfied customer.
Cons: That the charged me for adding a driver $26 for two days
Mar 14 2017
Cons: No shuttle service at drop off.
Jul 11 2017
Pros: I liked the car and the price that I paid for the rental.
Cons: When I pick up the car they told me that I could request a drop off service to take me back to my work, they even told me about the 5 miles radio policy , then the day I drop off the car I asked for it and they didn't want to take me back to my work place even after I reminded them about our previous conversation, I had to call an uber. My work it's a 4.5 miles, what I didn't like is that they just said they were busy a d dismiss me with out even try to help me.
Cons: Had to go to a second location to get the car needed
Apr 13 2017
Cons: Totally disappointed, the car was dirty with scratch marks. Have to drive to a different location to trade cars. Then the 2nd car was dirty too, had to use the wiper to clean off the wind shield before I could drive. It had $$ signs and numbers written on the windows and wind shield, that would not come off. Only had 1/2 of gas and agent didn't even know. Agents were unfriendly at both locations. Bad experience. My daughter rented a car from Advantage for the same period, she got a bigger, nicer, cleaner midsize car with less mileage and was less expensive. Will NOT rent from Hertz again.