Family friendly
Basics
Pool
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They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What can I expect from the hotel's breakfast?
The breakfast is included and offers a variety of options, but some guests have found it to be limited and not very filling. However, there are nearby dining options for a more satisfying meal.
Are there any issues with the hotel's amenities?
Some guests have experienced issues with amenities such as the hot tub and air conditioner. It's advisable to check the functionality of these amenities upon arrival.
What are the highlights of the hotel's location?
The hotel is located in a vibrant area, close to the beach and the lively 5th Avenue with numerous bars and restaurants. Additionally, there are good nearby restaurants and a grocery store for convenience.
How is the staff at the hotel?
The staff is generally friendly and helpful, with some guests praising their cheerful and welcoming attitude. However, there have been instances where guests felt the staff could have been more accommodating.
What are the common concerns about the hotel's rooms?
Some guests have mentioned issues with the rooms, such as noisy surroundings, broken air conditioners, and lack of certain advertised amenities like a fridge or microwave. It's advisable to clarify these details before booking.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room on Higher Floors
Consider requesting a room on higher floors to avoid noise from the pool area and to enjoy better views.
Check Room Amenities
Double-check the room amenities before booking, as some guests reported missing items such as fridges and coffee makers that were advertised during booking.
Plan for Breakfast Alternatives
If the continental breakfast doesn't meet your expectations, there are several good restaurants and a grocery store nearby for alternative breakfast options.
Be Mindful of Noise Levels
Keep in mind that the hotel's location on the vibrant 5th Avenue may result in some noise at night, so light sleepers may want to prepare accordingly.
Verify Room Features
Ensure that the room features, such as air conditioning and hot water, are in good working condition upon check-in to avoid inconveniences during the stay.
Consider Booking Directly
Some guests reported issues with room availability when booking through third-party platforms, so booking directly with the hotel may be a more reliable option.
Explore Nearby Attractions
Take advantage of the hotel's proximity to attractions like Mamita's Beach Club and various restaurants and bars along 5th Avenue for a convenient and enjoyable stay.
Request Early Check-in Considerately
If needing early check-in, it's advisable to confirm availability and be mindful of the hotel's capacity to accommodate early arrivals.
Inquire About Accessibility
If accessibility is a concern, it's recommended to inquire about the availability of rooms on lower floors or with elevator access, especially for guests with mobility issues.
Seek Assistance from Knowledgeable Staff
Engage with the friendly and helpful staff, such as Florencia, for recommendations and insights into the best places to visit in Playa del Carmen.
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
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Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Low season | January |
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High season | July |
Average price (weeknight) | $78 |
Average price (weekend night) | $42 |
Value for money | 7.6 |
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Distance to city center | 1.0 mi |
Nearest Airport | Cozumel |
Distance to airport | 12.0 mi |