Bluebay Grand Esmeralda

5 stars
7.0
Good
based on 1592 reviews
1,592 reviews
Carr. Chetumal - Puerto Juárez Km 300, 77710 Playa del Carmen, Quintana Roo, Mexico
Carr. Chetumal - Puerto Juárez Km 300, Playa del Carmen, Quintana Roo
+52 984 877 4500
Fri 10/30
-
Sat 10/31
2 guests, 1 room
Bluebay Grand Esmeralda in Playa del Carmen with a large lagoon-style pool and palm trees
Bluebay Grand Esmeralda in Playa del Carmen, lit palm tree against a twilight sky
Bluebay Grand Esmeralda in Playa del Carmen, palm-lined tropical resort with lush gardens and white villas
Bluebay Grand Esmeralda Playa del Carmen pool with loungers, palm trees and ocean view
Bluebay Grand Esmeralda beach scene in Playa del Carmen with couple walking on white sand
Building
Bluebay Grand Esmeralda in Playa del Carmen with lagoon-style pool, lounge chairs and palm trees
Bluebay Grand Esmeralda Playa del Carmen lobby with thatched palapa roof and open-air lounge seating
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Bluebay Grand Esmeralda, Playa del Carmen: elegant restaurant with hanging glass lights and set dining tables
Bluebay Grand Esmeralda, Playa del Carmen gym with treadmills and exercise equipment beside garden views
Outdoors view
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Outdoors view
Restaurant
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Conference room
Overview
Prices
Amenities
Reviews
Location
When to book
Tips & FAQs
Nearby stays

Overview

Bluebay Grand Esmeralda in Playa del Carmen offers a tranquil retreat on the edge of the turquoise waters and shimmering coastline. There are four room options to choose from including the Deluxe Garden View, Deluxe Partial Ocean View, the Deluxe Ocean View, and the Vista Jardin Jacuzzi Suite. There is a large pool surrounded by palm trees that guests can enjoy while lounging in one of the nearby sunbeds complete with mosquito netting.

Room amenities include WiFi, a minibar, coffee maker, air conditioning, safe deposit box, and a hairdryer. TV programming and a phone are provided, as well.

There are several dining options available on the property, and guests can find gourmet Mexican options as well as a few regional favorites. The six restaurants are spread about the property to accommodate all of the guests. Those that enjoy a round or two of golf will appreciate the El Camaleon Mayacoba golf course. Plus the Blue Bay offers guided tours to areas around the property like those who explore the nearby natural deep pools which are great for snorkeling and scuba-diving.

The property does not allow any pets, but children are always welcome. The rooms are cleaned each day with fresh towels and bed linens supplied. The property accepts many different currencies including euros, U.S. dollars, Canadian dollars, and pesos. Guests can also pay with American Express, Banamex, Bancomer, Mastercard, Visa, and traveler's checks. The property is very highly rated with guests, getting high scores for location, rooms, reception, service, cleanliness, and dining options.

7.0
Good
1592 reviews

Latest deals for Bluebay Grand Esmeralda

Fri 10/30
-
Sat 10/31
Deals from
$97
•Cheapest rate per night
Compare prices for Standard room, Deluxe room and 30 more Bluebay Grand Esmeralda deals.
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Standard room, 2 double beds
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King room, 1 king bed
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Deluxe room, bed type unknown
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*Total includes estimated local taxes & fees payable on check out.

Amenities at Bluebay Grand Esmeralda

  • Private beach
  • Snorkeling
  • Outdoor pool
  • Fitness center
  • Restaurant
  • Bar/Lounge
  • Room service
  • Free Wi-Fi
  • Coffee machine
  • Coffee shop

Reviews of Bluebay Grand Esmeralda

7.0
Good
1592 verified ratings
Wonderful
532
Very good
238
Good
251
Okay
127
Fair
148
Mediocre
88
Poor
208

Summary of reviews

Guests say
The majority of guests expressed significant dissatisfaction with the hotel's service, citing issues such as unresponsive staff, slow check-in, poor handling of complaints, and a lack of empathy. Cleanliness was another major concern, with multiple reports of dirty rooms, unpleasant odors, presence of cockroaches, and inadequate housekeeping. Many guests also found the amenities lacking or in poor condition, including broken elevators, deteriorated facilities, and limited food variety, especially at breakfast. While a few positive remarks were made about friendly staff and some enjoyable meals, these were overshadowed by the numerous negative experiences.
AI-Generated from customer reviews
Room Size3.5 out of 10
Breakfast3.5 out of 10
Cleanliness1.5 out of 10
Service1 out of 10
Amenities1 out of 10
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6.0
Okay
Kelly, Jan 2020
Cons (-) Entertainment - same show for several years now and no live entertainment after the nightly show
5.1
Fair
Grizzy, May 2019
Pros (+) They had a variety of places to eat on site.
Cons (-) Staff was rude, the place smelled of waste and the ocean was filthy and unswimmable with all of the seaweed waste accumulation.
3.7
Poor
Alberto, May 2019
Pros (+) Mexican food was good. They gave out coconuts every other day.
Cons (-) Rooms were moldy and full of mosquitoes. Black mold was found in walls and curtains. Some staff expect you to tip then even though this is an all inclusive resort where taxes and tips are included in ...
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Location

Carr. Chetumal - Puerto Juárez Km 300, 77710 Playa del Carmen, Quintana Roo

What's nearby

  • El Camaleón Mayakoba Golf Club1.4 mi
  • 5th Avenue4.9 mi
  • Guadalupe Church5 mi
  • Playa Paraíso5.2 mi
  • O2 Mexico5.7 mi
  • Mamita's Beach Club5.9 mi
  • Beyond Diving6 mi
  • Mexico Blue Dream6 mi
  • La Fe6 mi
  • Parque 28 de julio6.5 mi
  • Albertos SCUBA6.7 mi
  • Terminal Marítima de Playa del Carmen6.9 mi

Policies

Check-in/Check-out

Check in anytime after 3:00 PM, check out anytime before 12:00 PM

Cancellation/prepayment

Cancellation/prepayment policies vary by room type and provider.
License number: 0123008BDDAC4

Essential information about Bluebay Grand Esmeralda

Low season

High season

Average price (weeknight)

Average price (weekend night)

May
January
$212
$165
Cheapest month to stay with an average 37% drop in price.
Most expensive month to stay with an average 76% rise in price.
Average Sun - Thu price over the last 2 weeks.
Average Fri & Sat price over the last 2 weeks.

Bluebay Grand Esmeralda

Which month has the cheapest rates at Bluebay Grand Esmeralda?

The cheapest month to stay at Bluebay Grand Esmeralda is September, with an average nightly rate of $150. The most expensive month is December at $288 per night.

What is the cheapest day to book Bluebay Grand Esmeralda?

The cheapest day to book Bluebay Grand Esmeralda is Monday, with an average nightly rate of $135. The most expensive day is Tuesday at $312 per night.

How far in advance should you book Bluebay Grand Esmeralda?

To get the best price at Bluebay Grand Esmeralda, book around 11 weeks in advance. This could save you approximately 12% compared to booking last minute.

KAYAK's top tips for your stay at Bluebay Grand Esmeralda

  • If you’re after a cheap room at Bluebay Grand Esmeralda, then you should consider staying during the low season. The cheapest deals can generally be found in May and September.
  • Prices can also vary depending on which day of the week you stay. For the best room deals at Bluebay Grand Esmeralda, plan to stay on a Monday or Friday. The most expensive day is usually Tuesday.
  • The cheapest price a room at Bluebay Grand Esmeralda was booked for on KAYAK in the last 2 weeks was $156, while the most expensive was $209.
  • How long should you stay at Bluebay Grand Esmeralda? KAYAK users usually book their rooms here for 6 days.

FAQs when booking at Bluebay Grand Esmeralda

  • Where is Bluebay Grand Esmeralda located?

    Bluebay Grand Esmeralda is located at Carr. Chetumal - Puerto Juárez Km 300, 6.7 miles from the center of Playa del Carmen. El Camaleón Mayakoba Golf Club is the closest landmark to Bluebay Grand Esmeralda.

  • When is check-in time and check-out time at Bluebay Grand Esmeralda?

    Check-in time is 3:00 PM and check-out time is 12:00 PM at Bluebay Grand Esmeralda.

  • Does Bluebay Grand Esmeralda offer free Wi-Fi?

    Yes, Bluebay Grand Esmeralda offers free Wi-Fi.

  • Does Bluebay Grand Esmeralda offer free parking?

    Yes, Bluebay Grand Esmeralda offers free parking.

  • How far is Bluebay Grand Esmeralda from the airport?

    Bluebay Grand Esmeralda is 14 miles from Cozumel Intl. Bluebay Grand Esmeralda is 24.7 miles from Cancun.

  • Does Bluebay Grand Esmeralda have a pool?

    Yes, Bluebay Grand Esmeralda has a pool onsite.

  • How does KAYAK find such great Bluebay Grand Esmeralda hotel deals?

    KAYAK scours the web for all room deals available at Bluebay Grand Esmeralda in Playa del Carmen and lets you compare them to find the best rate for your stay. Many different travel sites will offer discounts or deals at different times for rooms at Bluebay Grand Esmeralda and KAYAK will provide you with prices from a huge range of travel sites. That means that you can always find a great deal for Bluebay Grand Esmeralda.

Nearby hotels and places to stay

Closest

See more nearby stays
5-star hotel
Ocean Maya Royale - Adults Only8.6 Excellent (1,193 reviews)0.32 miPrivate beach, adults only, snorkeling$188+
4-star hotel
Hacienda Tres Rios Resort Spa & Nature Park8 Excellent (291 reviews)0.36 miPrivate beach, Restaurant, Room service$441+
5-star hotel
Blue Diamond Luxury Boutique Hotel Adults Only6.7 Good (326 reviews)0.91 miPrivate beach, snorkeling, Outdoor pool$309+
5-star hotel
Rosewood Mayakoba9.5 Excellent (21 reviews)0.98 miSnorkeling, Outdoor pool, beachfront$989+

Cheapest

See cheapest stays in Playa del Carmen
5-star hotel
Ocean Maya Royale - Adults Only8.6 Excellent (1,193 reviews)0.32 miPrivate beach, adults only, snorkeling$188+
5-star hotel
Blue Diamond Luxury Boutique Hotel Adults Only6.7 Good (326 reviews)0.91 miPrivate beach, snorkeling, Outdoor pool$309+
5-star hotel
Fairmont Mayakoba8.7 Excellent (625 reviews)1.43 miPrivate beach, snorkeling, Outdoor pool$374+
5-star hotel
Alila Mayakoba8.6 Excellent (425 reviews)1.05 miPrivate beach, snorkeling, Outdoor pool$431+

Most recommended

See most recommended stays in Playa del Carmen
5-star hotel
Rosewood Mayakoba9.5 Excellent (21 reviews)0.98 miSnorkeling, Outdoor pool, beachfront$989+
5-star hotel
Fairmont Mayakoba8.7 Excellent (625 reviews)1.43 miPrivate beach, snorkeling, Outdoor pool$374+
5-star hotel
Ocean Maya Royale - Adults Only8.6 Excellent (1,193 reviews)0.32 miPrivate beach, adults only, snorkeling$188+
5-star hotel
Alila Mayakoba8.6 Excellent (425 reviews)1.05 miPrivate beach, snorkeling, Outdoor pool$431+

Good to know

Value for money

Distance to city center

Nearest Airport

Distance to airport

7.4
6.7 mi
Cozumel Intl
14.0 mi

More options for your stay in Playa del Carmen