Cons (-) Entertainment - same show for several years now and no live entertainment after the nightly show
5 stars
Bluebay Grand Esmeralda
Carr. Chetumal - Puerto Juárez Km 300, 77710 Playa del Carmen, Quintana Roo, Mexico
Playa del Carmen, Mexico
See location+52 984 877 4500Photos of Bluebay Grand Esmeralda
Overview
Bluebay Grand Esmeralda in Playa del Carmen offers a tranquil retreat on the edge of the turquoise waters and shimmering coastline. There are four room options to choose from including the Deluxe Garden View, Deluxe Partial Ocean View, the Deluxe Ocean View, and the Vista Jardin Jacuzzi Suite. There is a large pool surrounded by palm trees that guests can enjoy while lounging in one of the nearby sunbeds complete with mosquito netting.
Room amenities include WiFi, a minibar, coffee maker, air conditioning, safe deposit box, and a hairdryer. TV programming and a phone are provided, as well.
There are several dining options available on the property, and guests can find gourmet Mexican options as well as a few regional favorites. The six restaurants are spread about the property to accommodate all of the guests. Those that enjoy a round or two of golf will appreciate the El Camaleon Mayacoba golf course. Plus the Blue Bay offers guided tours to areas around the property like those who explore the nearby natural deep pools which are great for snorkeling and scuba-diving.
The property does not allow any pets, but children are always welcome. The rooms are cleaned each day with fresh towels and bed linens supplied. The property accepts many different currencies including euros, U.S. dollars, Canadian dollars, and pesos. Guests can also pay with American Express, Banamex, Bancomer, Mastercard, Visa, and traveler's checks. The property is very highly rated with guests, getting high scores for location, rooms, reception, service, cleanliness, and dining options.
Latest deals for Bluebay Grand Esmeralda
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, not including taxes and fees
Amenities at Bluebay Grand Esmeralda
- Private beach
- Snorkeling
- Outdoor pool
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Coffee machine
- Free parking
Services and conveniences
- ATM on-site
- Business center
- Car rental
- Concierge service
- Safety deposit box
- Entertainment staff
- Currency exchange on-site
- Meeting/Banquet facilities
- Room service
- Tour desk
- Bottle of water
- 24hr front desk
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Towels
- Fan
- Fire extinguisher
- Free toiletries
- Shampoo
- Smoke alarms
- Body soap
- Air-conditioned
- Conditioner
Things to do
- Gift shop
- Bicycle rental
- Canoeing
- Snorkeling
- Evening entertainment
- Beauty salon
- Table tennis
- Pool table
- Windsurfing
Family friendly
- Cribs available
- Child pool
- Indoor play area
- Kids' club
- Kids' outdoor play equipment
- Complimentary breakfast
- Playground
Pool and spa
- Spa
- Hot tub
- Outdoor pool
- Sauna
- Pool towels
- Pool with a view
Bathroom
- Shower
- Shower cap
- Toilet
- Toilet paper
- Bathrobe
- Private bathroom
General
- Family rooms
- Sea view
- Garden view
- Telephone
- Pool view
- Storage available
Outdoor
- Terrace/Patio
- Beach towels
- Balcony
- Private beach
- Garden
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Iron and ironing board
- Pants press
Dining
- Snack bar
- Restaurant
- Bar/Lounge
- Coffee machine
Media and entertainment
- Radio
- Cable or satellite TV
- TV
Accessibility and suitability
- Non-smoking rooms available
- Increased accessibility
- Designated smoking area
Bedroom
- Socket near the bed
- Alarm clock
- Wardrobe or closet
Parking and transportation
- Free parking
- Private parking
Health and safety
- Daily housekeeping
- Safe
Fitness
- Fitness center
- Tennis
Workspace
- Fax/photocopying
Reviews of Bluebay Grand Esmeralda
7.0
Good
1430 verified ratings
Wonderful
469
Very good
214
Good
235
Okay
117
Fair
131
Mediocre
81
Poor
183
Summary of reviews
Guests say
Guests appreciated the variety and quality of food available, particularly highlighting the Mexican cuisine and steakhouse. However, many expressed dissatisfaction with the overall service, citing poor customer service, unhelpful staff, and cleanliness issues, including mold in rooms. The resort's atmosphere was marred by these service shortcomings, leading to an overall negative experience despite some positive aspects like the pool and grounds.AI-Generated from customer reviews
Reviews(8)
Q&A(5)
Tips(10)
Sort by:Most recent
Score by provider
7.1 out of 10
861 reviews
4.9 out of 10
1 review
7.3 out of 10
6 reviews
6.9 out of 10
7 reviews
All reviews
Pros (+) They had a variety of places to eat on site.
Cons (-) Staff was rude, the place smelled of waste and the ocean was filthy and unswimmable with all of the seaweed waste accumulation.
Pros (+) Mexican food was good. They gave out coconuts every other day.
Cons (-) Rooms were moldy and full of mosquitoes. Black mold was found in walls and curtains. Some staff expect you to tip then even though this is an all inclusive resort where taxes and tips are included in the price.
Pros (+) The food is amazing many choices to try different foods. The staff is very friendly, helpful and over all did a great job. We were very impressed with how everyone went out of their way to make our time there memorable.
Cons (-) There are not designated smoking areas and sometimes hard to avoid smoke. The shows at night are very fun and entertaining, but was very hot and smokey.
Pros (+) Steakhouse was excellent. The shuttle to Playa Del Carmen was only 65 pesos each way. Very convenient.
Cons (-) The beach is terrible. I know this isn't the resorts fault, but unfortunately for them, the beach is part of the experience.
Pros (+) The grounds were immaculate. The pool was very nice, and there were always chairs available during my stay, no matter what time of day it was. (I stayed between April 28 - May 5). My room was great as well, a nice walk-in shower, good AC, a mini-fridge stocked daily with water, soft drinks, and beer. The room was a ground level garden view room, which I highly recommend. The ground floor rooms hav...
Cons (-) I found that sometimes the service was a bit lacking. This is often rare when visiting Mexico, as in the past I have found that the staff are generally quite eager to please. There were some good staff members of course - we had all lovely servers at the buffets, and Mario, who cleaned our room, was excellent. However, we encountered a number of average and below-average employees during our stay,...
Read more
Pros (+) The rooms were clean.
Cons (-) Every single staff there seemed to lack management and quality service. When escalated, manager did not take ownership and try to resolve issues.
Pros (+) Pools were large, food was good. Staff was excellent.
Cons (-) Beach had lots of weeds in water. Not sure if it was just a nature thing, but the staff cleaned it every day.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the room options available at Bluebay Grand Esmeralda?
Bluebay Grand Esmeralda offers four room options including the Deluxe Garden View, Deluxe Partial Ocean View, the Deluxe Ocean View, and the Vista Jardin Jacuzzi Suite.
What dining options are available at Bluebay Grand Esmeralda?
Bluebay Grand Esmeralda offers several dining options including gourmet Mexican options as well as a few regional favorites. The six restaurants are spread about the property to accommodate all of the guests.
What activities are available at Bluebay Grand Esmeralda?
Bluebay Grand Esmeralda offers various activities including guided tours to areas around the property, natural deep pools for snorkeling and scuba-diving, golf at the El Camaleon Mayacoba golf course, and a tranquil retreat on the edge of the turquoise waters and shimmering coastline.
What are the common concerns about Bluebay Grand Esmeralda?
Some common concerns mentioned by guests include the discomfort of chairs in restaurants, the overt selling of their VIP package, the lack of fresh towels upon arrival, and the need for more beach and pool chairs.
When is the best time to visit Bluebay Grand Esmeralda?
The high season at Bluebay Grand Esmeralda is in January, offering a great time to enjoy the beautiful location, incredible beach, and pools. However, it's important to note that the resort may be crowded during this time.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Book a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the ocean comes highly recommended.
Consider Low Season Travel
July is considered the low season, which could be a good time to visit for those looking to avoid crowds and high prices.
Explore Nearby Natural Pools
The hotel offers guided tours to nearby natural deep pools, which are great for snorkeling and scuba diving. Guests highly recommend taking advantage of this opportunity.
Be Mindful of Room Selection
Some guests reported issues with specific room blocks, such as block 7 being described as unhygienic. It's advisable to research and request rooms in well-reviewed areas.
Enjoy the Pool Area
The pool area is highlighted as fantastic by numerous guests. Consider spending time lounging by the pool and enjoying the tranquil atmosphere.
Check Out the On-Site Dining Options
The Mexican restaurant on the property received high praise from guests. Consider trying out the gourmet Mexican options during your stay.
Be Prepared for Potential Crowds
Some guests mentioned that the hotel can get crowded, especially around the pool area. Arriving early to secure a good spot is recommended.
Consider Becoming a Member
Some guests mentioned the benefits of becoming a member through CircleOne by BlueBay. It might be worth exploring the membership plans offered by the hotel.
Plan for Evening Entertainment
Guests enjoyed the evening entertainment and shows at the hotel. Make sure to check the schedule and plan to attend these events during your stay.
Be Aware of Potential Sales Pitches
Some guests reported feeling pressured by sales pitches for VIP packages. It's advisable to be cautious and clear about your preferences to avoid any discomfort during your stay.
Location
Carr. Chetumal - Puerto Juárez Km 300, 77710 Playa del Carmen, Quintana Roo
What's nearby
- El Camaleón Mayakoba Golf Club1.4 mi
- 5th Avenue4.8 mi
- Guadalupe Church5 mi
- Playa Paraíso5.3 mi
- O2 Mexico5.7 mi
- Mamita's Beach Club5.8 mi
- Beyond Diving5.9 mi
- Mexico Blue Dream5.9 mi
- La Fe5.9 mi
- Parque 28 de julio6.4 mi
- Albertos SCUBA6.6 mi
- Terminal Marítima de Playa del Carmen6.8 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Bluebay Grand Esmeralda
Low season | April |
|---|---|
High season | February |
Average price (weeknight) | $165 |
Average price (weekend night) | $158 |
When to book a room at Bluebay Grand Esmeralda
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
KAYAK's top tips for your stay at Bluebay Grand Esmeralda
FAQs when booking at Bluebay Grand Esmeralda
Nearby hotels and places to stay
Closest
See more nearby staysMost recommended
See most recommended stays in Playa del CarmenGood to know
Value for money | 7.4 |
|---|---|
Distance to city center | 6.6 mi |
Nearest Airport | Cozumel |
Distance to airport | 13.8 mi |
Everything you need to know for your stay in Playa del Carmen
Complete your trip
Popular destinations