Bluebay Grand Esmeralda

8.0
Excellent

Based on 3,587 reviews
 
Km 300 Carretera Federal Chetumal - Puerto Juarez., 77710 Playa del Carmen, Quintana Roo, Mexico
  +52 984 877 4500
Bluebay Grand Esmeralda - Playa del Carmen, Quintana Roo, Mexico
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Compare vs. KAYAK |
TripAdvisor $65
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per night
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per night
AMOMA.com
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Good to know

Distance to city center 6.6 mi
Location rating 7.8
Nearest Airport Cancun
Distance to airport 24.8 mi

Rooms

Check-in
Check-out

Standard Rooms

$65+

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Bed Type
Provider
Nightly
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Unknown
$183 per night
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Unknown
$65 per night

Deluxe Rooms

$120+

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Bed Type
Provider
Nightly
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Unknown
$120 per night
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Unknown
$124 per night
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Unknown
$155 per night
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Unknown
$156 per night
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Unknown
$158 per night
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Unknown
$173 per night
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Unknown
$173 per night
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Unknown
$186 per night
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Unknown
$186 per night
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Unknown
$202 per night
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Unknown
$302 per night
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Unknown
$318 per night

Double Rooms

$139+

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Bed Type
Provider
Nightly
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Unknown
$139 per night
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Unknown
$157 per night
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Unknown
$162 per night
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Unknown
$182 per night
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Unknown
$189 per night
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Unknown
$359 per night

Reviews

Traveler rating

48
40
19
20
0

Time of year

Traveler type

Show reviews that mention

+
bit far in 14 reviews
booking com reservation in 2 reviews
brown colored in 2 reviews
del carmen in 26 reviews
dirty and slimy in 3 reviews
free beverages in 3 reviews
mexican restaurant in 32 reviews
nicely kept in 4 reviews
pool and beach in 18 reviews
seaweed in 8 reviews
smoking areas in 6 reviews
soaker tub in our room in 2 reviews
soo rude in 2 reviews
staff is amazing in 122 reviews
water is brown in 6 reviews
  • Okay
    May 2019
    5.1

    They had a variety of places to eat on site.

    Staff was rude, the place smelled of waste and the ocean was filthy and unswimmable with all of the seaweed waste accumulation.

  • Mediocre
    May 2019
    3.7

    Mexican food was good. They gave out coconuts every other day.

    Rooms were moldy and full of mosquitoes. Black mold was found in walls and curtains. Some staff expect you to tip then even though this is an all inclusive resort where taxes and tips are included in the price.

  • Excellent
    Sep 2016
    9.7

    Amazing experience

    The food is amazing many choices to try different foods. The staff is very friendly, helpful and over all did a great job. We were very impressed with how everyone went out of their way to make our time there memorable.

    There are not designated smoking areas and sometimes hard to avoid smoke. The shows at night are very fun and entertaining, but was very hot and smokey.

  • Good
    Jul 2016
    6.8

    Good Time

    Steakhouse was excellent. The shuttle to Playa Del Carmen was only 65 pesos each way. Very convenient.

    The beach is terrible. I know this isn't the resorts fault, but unfortunately for them, the beach is part of the experience.

  • Good
    May 2016
    8.0

    The grounds were immaculate. The pool was very nice, and there were always chairs available during my stay, no matter what time of day it was. (I stayed between April 28 - May 5). My room was great as well, a nice walk-in shower, good AC, a mini-fridge stocked daily with water, soft drinks, and beer. The room was a ground level garden view room, which I highly recommend. The ground floor rooms have a nice large patio, compared to the upper floors which have a smaller balcony. The food was also impressive. I'm a vegetarian, so I sometimes worry about choices, but there was always plenty of options at the buffets. At the A La Carte restaurants there were fewer choices, but that's to be expected.

    I found that sometimes the service was a bit lacking. This is often rare when visiting Mexico, as in the past I have found that the staff are generally quite eager to please. There were some good staff members of course - we had all lovely servers at the buffets, and Mario, who cleaned our room, was excellent. However, we encountered a number of average and below-average employees during our stay, at the front desk there were a couple unpleasant people, as well as some of the bars throughout the resort. It seemed the bar staff gave service depending on how well they were being tipped. The beach is also a bit of a let down, brown water with a large amount of seaweed washing ashore - but hey, it's nature, you can't really complain. It was nice that the traveling salesmen who patrol the beaches were not allowed to come ashore. They waited at the water line and called out to come a see their products, but they didn't bother you while you sat on your lounge chair in the sand. On the other hand, I found the resort photographers fairly pushy. When relaxing at the pool they come around and force people to take photographs wearing sombreros, holding iguanas - that sort of thing. Maybe some people enjoy this, but I prefer to sit in silence and read my books and they were incredibly pushy, they wouldn't take no for an answer!

  • Mediocre
    Apr 2016
    3.4

    Nice resort. Horrible staffing.

    The rooms were clean.

    Every single staff there seemed to lack management and quality service. When escalated, manager did not take ownership and try to resolve issues.

  • Good
    Dec 2015
    8.0

    Pools were large, food was good. Staff was excellent.

    Beach had lots of weeds in water. Not sure if it was just a nature thing, but the staff cleaned it every day.

  • Good
    Mar 2015
    7.7

    Huge complex

    Food was great and rooms were comfy

    The facility is just too big and hard to navigate at times. Stayed in Mexico many times and there are better places to stay for the same price.

  • Excellent
    Feb 2015
    9.4

    Great Stay!

    The staff was very friendly and cooperative. The facility was very clean. The staff always keeping everything clean and stocked. We enjoyed using the gym.

    Our room was very nice and more than what we expected. The only negative was the bed seemed broken. It had a dip on one side. At the end of the day we were so tired, we didn't say anything. but I'm sure they would have done something. Maybe staff should keep an eye on the state of the furniture. Also the water in the pool was very very cold. We couldn't stay in it. But the beach made up for it.

  • Okay
    Feb 2015
    5.4

    Great pool

    They have an amazing pool and the beach front was great. I was also visiting the Ocean Maya which is right next door and is 100% nicer overall except for the beach swimming area. Definitely would stay at the Ocean Maya next time. The grounds at Bluebay also were kept up nicely. The food was average and the drinks were good. The complex we were in was in very poor condition and there was only a deep soaker tub in our room that you used to shower but you had to step 2 feet up and a foot over to get into it. A true killer if you had too much to drink. If you are only looking for a cheep place to stay, this would be it. I'm not a seasoned traveler but I would only give this resort a 2-3 star rating based on 5 being the highest. I would not go back to this resort.

    Only a soaker tub that was absolutely crazy to get in and out of in order to shower. Forget about it if you had anything to drink because if you slipped getting in or out you'd crack you head open or throw your back out and I'm not an old person.

  • Good
    Nov 2014
    7.7

    The food & facilities were better than expected for the price range of the hotel. however, this is described as a 5 star hotel and that it certainly is not. On the whole I was very satisfied and would return in the future.

    The beach area was the worse I have ever visited with sand bags to try and keep it in place.

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About

Overview

Bluebay Grand Esmeralda in Playa del Carmen offers a tranquil retreat on the edge of the turquoise waters and shimmering coastline. There are four room options to choose from including the Deluxe Garden View, Deluxe Partial Ocean View, the Deluxe Ocean View, and the Vista Jardin Jacuzzi Suite. There is a large pool surrounded by palm trees that guests can enjoy while lounging in one of the nearby sunbeds complete with mosquito netting. Room amenities include WiFi, a minibar, coffee maker, air conditioning, safe deposit box, and a hairdryer. TV programming and a phone are provided, as well. There are several dining options available on the property, and guests can find gourmet Mexican options as well as a few regional favorites. The six restaurants are spread about the property to accommodate all of the guests. Those that enjoy a round or two of golf will appreciate the El Camaleon Mayacoba golf course. Plus the Blue Bay offers guided tours to areas around the property like those who explore the nearby natural deep pools which are great for snorkeling and scuba-diving. The property does not allow any pets, but children are always welcome. The rooms are cleaned each day with fresh towels and bed linens supplied. The property accepts many different currencies including euros, U.S. dollars, Canadian dollars, and pesos. Guests can also pay with American Express, Banamex, Bancomer, Mastercard, Visa, and traveler's checks. The property is very highly rated with guests, getting high scores for location, rooms, reception, service, cleanliness, and dining options.

KAYAK

More

Features

Free parking
Free airport shuttle
Free Wi-Fi
Pool
Pet friendly
Spa

8.0 Excellent

Based on 3,587 reviews

8.5

Breakfast

7.8

Location

5.1

WiFi

4.3

Beach

Things to Know

  • Pleasant hotel grounds
  • Recreation staff is nice
  • Friendly service

Check in

3:00 PM

Check out

12:00 PM

Cancellation/prepayment

Policies vary by room type and provider.

Amenities

Fitness center
Increased accessibility
ATM on-site
Business center
Car rental
Kid-friendly
Concierge service
Currency exchange on-site
Gift shop
Laundry facilities
Laundry service
Meeting/Banquet facilities
Room service
Spa
Hot tub
Child pool
Outdoor pool
Restaurant
Bar/Lounge
Beauty salon
Cable or satellite TV
Air-conditioned
Complimentary breakfast
24hr front desk
Safe
Sauna
Pets not allowed
Free parking
Playground
Pool table
Private beach
Designated smoking area
Storage available
Wedding services
Terrace/Patio

Location

Most Popular Landmarks

  • Parque Natural Tres Ríos 0.4 mi
  • El Camaleón Mayakoba Golf Club 1.4 mi
  • Playa Maroma 4 mi
  • Playa Paraíso 5.3 mi
  • Mamita's Beach Club 5.8 mi
  • Muelle Navega 6.1 mi

Playa del Carmen Travel Guide

Learn about Playa del Carmen on KAYAK

Getting Around

Playa Del Carmen 7 mi
San Miguel de Cozumel 13.7 mi

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