The Reef Playacar Beach Resort

Retorno Sayil Fraccionamiento - 1, Playa del Carmen, Quintana Roo, Mexico
+52 984 873 4120

Cheapest
rate per night

8.1

Excellent
based on 1,302 reviews
The Reef Playacar Beach Resort - Playa del Carmen, Quintana Roo, Mexico
Wed 6/23
-
Thu 6/24
Bundle with KAYAK |

Provider Nightly total
FINDHOTEL $43
Stayforlong $67
Agoda.com $72
FINDHOTEL
Stayforlong
Agoda.com

Good to know

Value for money

7.9

Distance to city center

1.1 mi

Location rating

8.9

Nearest Airport

Cancún

Distance to airport

32.2 mi

Rooms available at The Reef Playacar Beach Resort

Wed 6/23
Thu 6/24

Standard Rooms

$78+

Bed type
Provider
Nightly
Unknown
$78 per night
Unknown
$84 per night
Unknown
$90 per night
Unknown
$91 per night
Unknown
$93 per night
Unknown
$99 per night
Unknown
$105 per night
Unknown
$117 per night
Unknown
$122 per night
Unknown
$155 per night
Unknown
$280 per night

Double Rooms

$75+

Bed type
Provider
Nightly
Unknown
$75 per night
Unknown
$81 per night
Unknown
$82 per night
Unknown
$94 per night
Unknown
$96 per night

Superior Rooms

$43+

Bed type
Provider
Nightly
Unknown
$43 per night
Unknown
$67 per night
Unknown
$72 per night
Unknown
$73 per night
Unknown
$75 per night
Unknown
$76 per night
Unknown
$76 per night
Unknown
$77 per night
Unknown
$77 per night
Unknown
$81 per night
Unknown
$88 per night
Unknown
$89 per night
Unknown
$89 per night
Unknown
$90 per night
Unknown
$91 per night
Unknown
$98 per night
Unknown
$99 per night
Unknown
$100 per night
Unknown
$100 per night
Unknown
$102 per night
Unknown
$103 per night
Unknown
$106 per night
Unknown
$106 per night
Unknown
$117 per night
Unknown
$117 per night

Reviews of The Reef Playacar Beach Resort

Pros

Cons

Traveler rating

3
1
2
1
0

Time of year

Traveler type

Show reviews that mention

+
food was great in 173 reviews
private beach in 153 reviews
staff really in 140 reviews
nice hotel in 64 reviews
great location in 62 reviews
italian restaurant in 56 reviews
playa del in 41 reviews
mexican and italian in 31 reviews
jungle in 24 reviews
water sports in 11 reviews
two days in 10 reviews
bed was hard in 8 reviews
early morning in 8 reviews
ice cream in 7 reviews
gated community in 4 reviews
  • Excellent
    Jun 2016
    10.0

    We loved Paradise

    Loved the beach low water current The suite upgrade was amazing Weather was perfect

    It would of been better if they had an all inclusive plan

  • Good
    May 2016
    7.4

    Cheap Food Service

    Great location, Attentive staff and Cold AC.

    Cheap 2 star food service. If you don't ask for it you won't get it. This was my fifth visit to the Reef. Every year the overall food service has gotten progressively worse especially in the Italian Restaurant. Four years ago that restaurant had an excellent antipasto salad bar now it has the same salad bar as the main restaurant. The entrees youst to be very good to excellent and the house wine and champagne were surprisingly good, no more. We never went back to that restaurant after the first try, nothing special. The hamburgers at the snack bar are mixed with a filler that does not taste good. I couldn't eat it. The food in the main restaurant varies little from day to day. They use the cheapest meat available but prepare them well and in a tasty manner. Beef is rare but if you ask for it they will get you a steak. Years ago the Italian restaurant was NYC quality, the main restaurant had fresh squeezed orange juice for breakfast, champagne flowed all day, now you have to pay for it after 11 AM and the overall food service was much better. I have to admit I found something I like to eat at every meal and they served steaks after I asked for them. Our bathtub needed replacement, it was cracked on the bottom. Our TV was broken as well.

  • Mediocre
    Dec 2014
    4.0

    Worse food ever!! Food poising!!

    the only good thing was the ice cream parlor and it's location was amazing so close to 5th Avenida! We walked to the little town of playa del Carmen and all it's shops!!

    The beach is always dirty with sea weeds, the food is horrible the staff are not attentive not greetifull. Bartenders are horrible and drinks suck! If you want to go and have diarrhea and vomiting for two days with you and your children all together go to this place! We were 9 In our party and 8 of us got sick!! And I heard from other quests that people in There party got sick also!! The restaurant is outdoor it's hot and humid and food is not kept at a good temperature so any dairy product or meat will be prone to bacteria very quickly. They do not have enough ice and do not keep food fresh! If they use beans tonight for dinner the left over is served for breakfast! It's so disgusting!! Would never stay at the reef playacar again! So many Mosquitos!!! Be prepared to get bitten and get food poising beach is terrible!!

  • Mediocre
    Dec 2014
    2.2

    Give your review a headline

    Terrible: On the worst Experience EVER, Since we walked in and we checked in they asked for our passports Really!! The we get to the room that smelled HORRIBLE the lights did not work and latch was missing, The Beds where so hard, I think the floor was Better all the servers where so rude. NO ACTIVITY at the pool area the pools where so small plus if you needed to pay extra if you wanted a different beer and then to get a coffee at the lobby was 3 bucks really what part of all inclusive was I missing. I hated this Hotel it was the WORST EVER NEVER AGAIN. We also got food poison, and other people staying here at the REEF also got food poison. The food is not kept at the right temperatures and the service was HORRIBLE you would ask for your Drinks they either took forever or they would not come at all. At the food stations the cooks where always in a BAD MOOD. There beach was super dirty this was the only hotel that did not clean the sea weed. JUST THE WORST HOTEL EVER

  • Excellent
    Nov 2014
    8.5

    Great place!

    My first time in Mexico and at an all inclusive. I really enjoyed the area and the feel of the resort. The separate restaurants had nice dinners and the buffet breakfast lunch and dinner was pretty good. The beach and the pool were very nice and the resort was located close enough to the downtown area that you could walk or take a cab for next to nothing. I would come back and would recommend this place to others.

    Our check in had some confusion based in the american websites that we had read and what actually was the case regarding her son and kid staying free. However they were pretty sympathetic and work out a very reasonable deal with her. They have some guys not he beach that r selling excursions and asking for money to hold your place that don't work for the resort and if you didn't know better then you think it's ok. They are a scam and they will take your money and refund you if you decide not to go. Beware or them!!

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About The Reef Playacar Beach Resort

Overview

The Reef Playacar Beach Resort is found on the Mexican coast of the Caribbean and in the heart of Riviera Maya. This hotel is located on the oceanfront and it is all-inclusive. The resort is a good option for couples, as well as families. Because it is an all-inclusive package, guests will be able to choose from a range of different packages, which can provide them with different types of features and services.

There are 196 rooms at the resort, which blend well with the tropical forest and beach themes of the area. Some of the modern conveniences you can expect in the rooms include ceiling fans, air-conditioning, a television, telephone, alarm clock, and a safety deposit box.

This resort has a large number of amenities to provide just about everything guests will need. You can find a concierge, bicycle rentals, a jewelry shop, tour desk, board games and billiards, a range of daily activities, entertainment each night, and a gym, where you can keep in shape. The resort also has several options for dining on site. Botticelli offers freshly prepared Italian dishes. Other options at the Reef Playacar Beach Resort include the Terraza Grill, the deli snack bar, the ice cream parlor, the Cenote, Azul 48, Papo’s Bar, and more.

Guests who stay at the resort will be mere steps from the beach. They will also be close to many places to visit, as well as more places to dine. Some of the other dining options in the area include Alux and Casa Sofia Playa del Carmen.

More

Features

Free parking
Free airport shuttle
Free Wi-Fi
Pool
Pet friendly
Spa

8.1 Excellent

based on 1,302 reviews

8.5

Cleanliness

8.4

Comfort

5.7

Facilities

8.9

Location

Check in

3:00 PM

Check out

12:00 PM

Cancellation/prepayment

Policies vary by room type and provider.

Amenities at The Reef Playacar Beach Resort

Computer use available
ATM on-site
Babysitting or child care
Business center
Car rental
Wake-up service
Wi-Fi available in all areas
Internet
Daily housekeeping
Family rooms
Concierge service
Fan
Entertainment staff
Currency exchange on-site
Fire extinguisher
Gift shop
Hammam (Turkish bath)
Laundry facilities
Laundry service
Flat-screen TV
Meeting/Banquet facilities
Multi-lingual staff
Free toiletries
Garden view
Shops (on site)
Smoke alarms
Contactless check-in/check-out
Tour desk
Face masks for guests available
Bicycle rental
Physical distancing in dining areas
Fishing
Physical distancing rules
Golf
Property is cleaned by professional cleaning companies
Spa
Process in place to check health of guests
Hot tub
Canoeing
Child pool
Cycling
Aerobics
Outdoor pool
Scuba diving
Diving
Snorkeling
Evening entertainment
Key card access
No smoking
Kid-friendly buffet
Restaurant
Bar/Lounge
Hand sanitizer in guest accommodation and key areas
Beauty salon
Hairdryer
Fitness center
Screens or physical barriers placed between staff and guests in appropriate areas
Tennis
Cable or satellite TV
Use of cleaning chemicals that are effective against coronavirus
Karaoke
24-hour security
Kids' club
Air-conditioned
Guest accommodation is disinfected between stays
Guest accommodation sealed after cleaning
All plates, cutlery, glasses and other tableware have been sanitized
Outdoor furniture
Airport shuttle (surcharge)
Delivered food is securely covered
Food can be delivered to guest accommodation
Guests can opt-out of accommodation cleaning
Free parking
Table tennis
Pool towels
Staff follow all safety protocols as directed by local authorities
Pool with a view
Pool table
Water sport facilities (on site)
Coffee shop
Windsurfing
Bathrobe
Private bathroom
Garden
Designated smoking area
24hr front desk
Storage available
Private parking
Shuttle service (additional charge)
Conference rooms
Wedding services
Spa and wellness center
Free Wi-Fi
Ticket service
Radio
Beachfront
Terrace/Patio
Increased accessibility
Beach towels
Towels
Safety deposit box
Massage
Shampoo
Pool bar
Shower
First-aid kit
Snack bar
Alarm clock
Balcony
Body soap
Bottle of water
Telephone
Tile/marble floor
Toilet
Toilet paper
Thermometers for guests provided by property
Safe
Trash cans
Coffee machine
TV
Conditioner
Wardrobe or closet

FAQs when booking at The Reef Playacar Beach Resort

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Does The Reef Playacar Beach Resort offer free Wi-Fi?

Does The Reef Playacar Beach Resort offer free parking?

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Photos of The Reef Playacar Beach Resort

The Reef Playacar Beach Resort - Playa del Carmen - Lobby
All Photos (8)
The Reef Playacar Beach Resort - Playa del Carmen - Bedroom
Bedroom (3)
The Reef Playacar Beach Resort - Playa del Carmen - Pool
Pool (2)
The Reef Playacar Beach Resort - Playa del Carmen - Lobby
Lobby (2)
The Reef Playacar Beach Resort - Playa del Carmen - Restaurant
Restaurant (1)

Location

Most Popular Landmarks

  • Playacar Golf Club249 yd
  • Aviario Xaman Ha0.5 mi
  • Yucatek Divers1 mi
  • Calle Quinta Avenida1.1 mi
  • Playa principal de Playa del Carmen1.2 mi
  • Parque 28 de julio1.3 mi

Playa del Carmen Travel Guide

Learn about Playa del Carmen on KAYAK

Hotels North America Mexico Quintana Roo Playa del Carmen The Reef Playacar Beach Resort