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the design of the rooms, the security features that are in the hotel. The location of the hotel ( in front of the Pilsener brewery ). THe reeinforced glass windows in the rooms. none
Excellent parking, easy in/out access. Beautiful modern decor (jazz), great food, pleasant staff, across the street to the Plzen Urquell brewery (tour/museum). Easy walk downtown. Just a pleasant spot to spend a few days.
Hotel is very clean as are the spacious rooms. Very modern furniture, large bathroom. On each floor of the hotel, close to the elevator you find a coffee machine where you can serve yourselves for free as well as 2 Macs which you can use for free.... Breakfast buffet is very nice and despite the reviews of other guests we found the qualilty of the food in the hotel restaurant good (à-la-carte-menu).
business traveller friendly, great service, great food,spacious comfy well equipped rooms lack of bath in room / shower only
Hotel is new,clean,comfortable, good location We have booked double room with bath, the receptionist gave us twin room with shower
Very new (2008) hotel between railway station and old town
Exceptionally clean and comfortable hotel. Excellent location, directly opposite Pilsner brewery (brewery tour and museum are both excellent too) and only 5 minute walk to main square. The food is very good - Thai choices limited but delicious . . . so good in fact that we ate in hotel both nights!
perfectly located to the center, easy to reach, staff very functional, helpfull and gentle, very cleaned, very good breakfast
The hotel was ideally located for my visit. Within walking distance of the town square and Cathederal as well as close to the main brewerey (just over the road) and the brewery museum as well as all the other attractions based locally. The staff were very helpfully and the food offered in the restaurant for both breakfast and in the evening was very nice. The rooms were very taseful and were cleaned daily to an impecpable standard. Overall I enjoyed my stay very much and would definetly stay there again. It is located on quite a busy road junction that can be quite noisy during the day although at night it is much quieter.
Everything was perfect. Rooms very clean, spacious, confortable. Would recommend this hotel to everyone. Right across from the brewery. Easy to find. Easy to get to the center of the town from the hotel.
the staff was friendly the rooms were clean the location was excellent and no hidden costs cant think of anything
We hade some special request wchich we put in our reservation's comments but the reception did not get this info.
The entire experience
very nice breakfast The receptionist was crying and was almost on nervous breakdown as she was by herself in the reception and was not able to handel clients claims. We had to wait 30 minutes!
Very much confortable room
Good location. Good value for money.
The staff were fantastic and helpful beyond what could be expected of them. My stay was very pleasant.
very nice hotel No Swimmingpool
The rooms were beautiful, bathroom extremely clean. Staff very helpful & friendly. And the 24 hour snack bar at reception was a big help! Would deffinately reccommend this hotel for anyone looking for a little luxury & would stay here again!
This hotel was great. It was well situated close to the old town and square and also near to the Pilsner Urquell brewery. The hotel itself is very clean and modern and has some nice facilities including a gym, restaurant/bar and internet access (although internet costs apply). The staff were friendly and very helpful in suggesting things to do and see and also good places to eat. We were lucky enough to get a room here for almost the same price it would have cost for a bed in a hostel, which made this place doubly great to stay in. There is also a bar/restaurant directly across the road that does good Czech meals, is cheap and is popular with locals (which is always a good sign). I thought the fees for internet access were quite expensive. It would be better if free internet access was provided with the rooms.
close to city centre, value for money
the rooms were nice
Good room, nice modern bathroom, clean hotel, helpful staff. Not all that central, walking back after dinner the immediate area seems a little unsafe. No air conditioning so could get hot if it's warm outside.
Downtown, city location. Small, but clean rooms. Restaurant food was good. Hard to find location, due to one-way streets and current road construction.
we did not book a garage for our motorcycle,there were none available but they let us use the staff garage at no extra charge
The girl at reception was very helpful and we got a great rate of exchange. We had a wonderful stay and look forward to staying there again if in the area. Breakfast was very good, location was near city center and staff was very friendly. Great start to our Czech adventure.
no bath in the room
We got a double bed room on the top floor that had sofa, as well. The room was very spacious, comfortable and perfectly clean. The bathroom had heated floor!!! and clean and had big shower cubicle. The hotel is pet friendly.Our labrador came with us and she was welcomed, too and she could come down to the restaurant as well. I can only recommend this hotel to anyone, it would be my choice again should I visit the city another time.
I liked the quirky rooms and the welcome drinks, very nice touch. Breakfast was outstanding!! Probably the best selection I have ever had. Hotel itself is fine, there are major building works going on next door which spoils the area, although the hotel staff did provide ear plugs and the noise level was fine.
very helpful staff a bit off centre
Friendliness and customer service stay was perfect
Helpful and friendly staff, nice and clean room, good location, fast and reliable WiFi connection, good breakfast
Great location, great staff, and nice facilities. No complaints!
Service in hotel was really good and helpfull. Restaurant was really nice and good was good.
Located in the heart of the old town. Friendly, helpful staff. Great Restaurant in terms of food and design.
Clean room, good breafast, professional and nice staff, central location None
Quasi perfect. Restaurant downstairs is worth a visit! Check the price one week before your stay again at booking.com. Mine was lower 16 euro. Could be interesting to cancel and book again...
Hotel Restaurant was very romantic, delicious food too. Great location, easy walk to brewery and museum as well as church and memorial.
Very pleasant staff, central location.
It was cosy and convenient. Good breakfast. Pleasant staff.
Good breakfast buffet, nice dinner menu. Central location walking distance to the town and the shops
Hotel is perfectly well located in city centre of Plzen, and therefore very easy to find (look for the big cathedral and you are there), with excellent parking facilities. Staff is very friendly and puts as much effort as possible in making your life as easy as possible. Countryside on south side of Plzen is well worth the visit with a lot of nice small villages p.e. with nice old castles from the middle ages. Hotel is defenitely overrated as 4-star: 3-star is more suitable, prooven by the 3-star prices, which gives a better match. Plzen in itself is not very interesting for a city trip --> for a city trip you better think of Karlovy Vary in stead, which is not far away from Plzen. Remark for Dutchies: to my surprise for breakfast there is a Douwe Egberts-coffee machine --> time for DE to put some effort in making better coffee machines.
The rooms are nicely designed, the bathrooms are excellent and I was happy to see a hotel room with an actual shower, instead of a handshower in a bathtub. The receptionist was very helpfull with all enquiries and her english was a lot better than other places in the city. The location is the hotels key sellingpoint however in the heart of the city with a view of the historical church. Great value for money all in all. Well done! Breakfast could have been better. Bread was dry and not a big selction. The coffe (automated) was terrible,- proper filter coffee would be a big improvement. A deacent cup of coffee in the morning is so important (!).
Nice location in the city center, comfortable rooms friendly and professional reception staff. The water from the tap in the bathroom took forever to become colder than lukewarm.
For the price it ticked all the boxes staff were were helpful and competent and spoke good english
Location Noisy due to people passing outside of the hotel
The location on the main square and in the absolute centre of old Plzen town. Excellent for sight seeing bars and resturants. This hotel is not up to a western 4 star classification. Arrived after 10:00 p.m. and could not get any food or service from the hotel, not even a sandwich. No tea/coffee making facilities in the room. If you wanted tea or coffee you were sent to their public coffee bar on the ground floor. Staff friendly but not sure they know what is expected of a 4 star hotel service.
The Spa was very clean and the staff was nice to us, the breakfast was good. We left a camera in the hotels’ spa; we were the last ones to leave that night. The next day the first person in the spa was the hotel cleaning lady, but we were told the camera was not there. I know it was our fault for leaving the camera in there, it was not a very expensive camera, we were just disappointed to loose the picture from the trip to CZ and sad about the fact that people are so willing to trade their self worth for such a small thing. I can not recommend this hotel. A 4 star hotel should have an honest staff. Thanks/Sincerely
Location on the square. Breakfast was very good.
I liked very much the position right at the center of the city. moreover, this hotel dispay a restaurant facility good food and not expensive, and a cafè open till up 10 pm, where you could also eat something. The only slight problem was related to the fee of parking, a bit expensive related to the country and to the hotel price.
helpful and dedicated staff, good location for those who wish to visit a downtown, pretty big room no aircondition in the room, just behind the window... trams... from 5am - undearable rumble, so you don't need an alarm clock ;)
Nice rooms, central position Poorly trainned stuff!!!! No smile, no good morning ...such basic greeting can make your day nicer. Such hotel should offer better coffee morning and fresh bread!!! And one very important thing: If the guest receives a phone call, please do not assume she/he is not in the room!!! Always transfer a call to the room!!!
stuff was very friendly and helpfull. location was good near the city center.
The staff tried hard, but were amateurish; I guess they haven't been in hotel business long.
Easy to find. Friendly staff. They all spoke english!!!! Easy access to city centre and surrounding road network. Couldnt fault it. Perhaps a little limited if you were planning on staying over a week.
I enjoyed the way the staff was so helpful and kind.
clean, comfortable, very close to centre, nice staff
Very nice hotel, located near the city center. Staff very friendly and helpful. Parking is near hotel. Best breakfast we ever ate at hotel.
Friendly staff, good location.
convenient to activities, cleanliness, free internet
Nice, friendly and helpful. Situated nicely in the centrum, within a short walk to the square. Easy access to local and further attractions. Nothing.
great little hotel - fantastic staff, modern clean rooms, excellent amenities such as free internet and breakfast. Also location was great. Close to town but in a nice quiet area.
very nice! perfect position in the centre of the city
The room was very big, with separate bed room and separate salon. The satellite tv was broken. The refrigerator did not work properly (outside very hot, inside not cold).
New and clean. Service was excellent. N/A
Friendly staff, clean rooms. The rooms on the upper floor are a little hot during the warmer months.
The staff, the restaurant and secure parking
It is in the city center. Good restaurant in the hotel, free parking place in front of the hotel. It was very hot in our room, therefore we couldn't sleep.
Hotel was in an excellent location and very tastefully decorated It was comfortable, good food, drink prices very reasonable for a hotel and also near to all amenities
good restaurant, location, good services, nice facilities
Staff was very friendly and helpful. They were not constrained by formality and rules. For example, when I needed food after hours for my young daughter, they complied.
Excellent, well furnished room. Secure parking a few hundred yards away.
The room was large and comfortable. It easily accommodated our family of five. We appreciated the complimentary bottles of water. The price of the room was incredibly reasonable. Although we were just traveling through and not able to see much of Pilsen, the location seems to be wonderful. Very close to the river and an interesting section of town. If we return to Pilsen we will definitely stay again. Our only disappointment was that because of the language barrier, we did not understand that we could get eggs cooked to order with our breakfast. A sign in multiple languages to notify guests of this would be much appreciated.
friendly staff, nice facilities, good location
Room and it's facilities there is no any closed parking of the hotel.
Location, comfort and style of the room
The hotel was a recently renovated old classic hotel. elevator was very small
Sense of history and convenience Twin beds are very narrow!
The hotel was very convenient to the museum and the Old Town. I was able to walk to most places. Everything was fine.
nothing wireless interent connection did not work!!!
Good room and service, Breakfast was limited as hotel was very quiet Nothing
Double Bedroom Breakfast
the room we had had recently been refurbished to a very high standard.once the complete refurbishment of the hotel as been finished, I fear this excellent hotel will be out of my price range.
Central locality No parking lot just at the hotel
Location, price Eventhough I booked a (cheaper) room, I had to choose different (more expensive) one because it wasn't available. !? I think it's becomming common practice to get more from guest because I experienced it not only in this one hotel. Room was too small but I can recommend this hotel for young travelers with no special needs.
No window, air conditional out of order! No tv in standard rooms. should to be find during booking.
Personnel was very kind and very helpful. Ladies tried their best to help us during the stay. Rooms are very big and quite well equipped, although AC in one of the rooms was not working. Definetely it is not a four star hotel (it is kind of comfortable hostel rather). There are few well equipped rooms for let, situated in a small office / shopping centre. There are no staff in the building after 10 pm and till 8 am (I wonder how I would be able to leave the place early morning?) There are no parking space. And the worst thing - the price quoted on Booking.com web page was EUR 50 per night per room. But the real price was higher - 75 E.
Very friendly staff. Comfortable and clean. TV and Internet were unreliable.
good location, nice staff, comfortable bed
Luxury lobby design, nice and quiet location right next to old town. Rooms are quite old, but clean. Budget rooms is good for a short stay. Cool retro elevator. Car parking. Rooms and halls deserve refreshment, but not a complete renovation - otherwise a unique retro atmosphere will be lost
We basically shower and sleep there so no need for fancy "stuff!" The staff is friendly and comfortable and the location is great. Breakfast if good and there is always plenty of food. We stayed in one room with a very large bathroom, that was very nice. We stayed in the Slovan last year, I don't remember all of the plants, that was nine. We will stay there again when we come to see our son in Plzen next year!
Very good location - just 2 minutes by walk from old town, near tramways and with parking place (additionaly 170HF per day). There was an information that the room has shared bathroom, in fact - on the floor there were about 50 rooms and only 2 toliettes!!! There were 3 showers, but without any curtains, doors, nor lokcs in the main door! Disaster! Good that we stayed just one night and in the room there was a sink...
The friendly staff, The location, The cost, A small thing But the hoten lackes a lounge/bar! somewhere to sit and relax.
The staff was pleasant, as was the breakfast. We all slept ok. Very affordable! [1.] The hotel was spooky! Large rooms with giant doors, dark hallways - like something out of The Shining. [2.] We had booked a room without bathroom so the communal bathroom was across the hall. It was equally frightening with open tile/concrete shower stalls. I can definitely say get a room with bathroom! [3.] There was a refrigerator in our room but it did not function. [4.] Wi-Fi did not function from within our room. Maybe the walls are too thick or something. We had to sit in the hallway near the staircase.
service reception desk was excellent
The price and location. Also room was huge. The hotel is Extremely outdated. Please understand this is not a standard US hotel. Old building with some charm to it. We were treated well and the rooms were large. Good value and location. The deco was somewhat spooky sorta like the haunted house at Disney World. Despite this for location and value etc... We would stay there again.
internet is really not available which is different with what promised on booking.com, and the lady of the hotel pushed me to get internet connection in their restaurant so that you would have dinner over there. Room is just can say clean, but have strange smell. All in all, the room rate is really low.
Location is good and the rooms are large. The shower! The worst thing I've ever seen, it looked like a prison shower block. 3 unisex! Showers in a row with no curtain, screen, nothing and right next to the toilet so that the water went under your feet if you were on the loo. disgusting! I would not have expected this from a hostel, let alone a hotel.
Great old hotel- I think it genuinely added to the experience of staying in Plzen. Room was huge, bathrooms a little odd but clean. Breakfast adequate. Would definitely stay again. No curtains on the showers.
very nice hotel, good location
Helpfull and friendly staff Great new renovated hotel I think it genuinely added to the experience of staying in Plzen. Room was huge, bathrooms clean. Breakfast adequate. Would definitely stay again.
Great room and super clean. The staff was very friendly too. Great price! 5 minute walk to the city center and a 15-20 minute walk to the train station.
I had no problem, but I did not feel comfortable parking my car on the street.
This is the best budget hotel for sure. I have experienced too many accomodations accross Europe.
Helpful staff, well situated, excellent rooms, quiet, clean and comfortable. Will stay there again.
very good location, friendly staff
They offered booking for a 4-Star hotel which was closed and instead moved us to the next hotel which was only 3-Star (without giving discount for that.)
Spacious rooms and good location to walk to city center. Tricky parking
The staff were very helpful. The room was spacious and very nice. The bathroom was very large and awesome. Breakfast was very enjoyable in the breakfast room. The hotel location is just accross the bridge from the center of the square and took only a few minutes to walk there. Overall, we thoroughly enjoyed our stay.