I spent 4 nights in the main building at this resort. Hot water for the shower was limited and roaches were present in the room. Disgusting when they share the bed with you. The service and food was excellent. The staff was very friendly. The room was dated, but clean. The grounds were well kept and the scenic view of Mobile Bay is nice.
I reserved a room with a view of the bay. When we arrived I was told the only room they had available for us was great because it had a view of the marina. When we got to the room (which was nice) all it had was an expansive view of the parking lot and the building on the other side. If I stretched I could look around a large tree and catch a glimpse of a couple of masts. A balcony overlooking the water is important to us. I would not have made the reservation had I known we weren't getting what we paid for. A little honesty and an apology would have been appreciated. I don't know if I can recommend The Grand because the trip was spoiled by the way we were treated. We recently stayed at a hotel in San Diego that made us feel as if we they were so very pleased to have us as their guests. It doesn't take much.
We returned from the Grand feeling relaxed,refreshed and eager to go again. The staff (wait staff included) seemed to go out of their way to be helpful and friendly. Nothing we asked for seemed too much or a bother. We loved the beds, the spa, the pool,and the wonderful weather. Hope to return real soon.
I live less than 15 minutes from The Grand Hotel; but when I visit, it feels like I am thousands of miles away! Yes, the prices are high. However, this is either a four or five star resort; and I always find it shocking that people seem shocked that the prices are as they are. This is to be expected! Otherwise, the ''beautiful grounds and landscaping'' which so many people love wouldn't be maintainable, the staff shortened, room service slower, amenities fewer, comfort lessened, etc. I am by no means wealthy at all. In fact, I am a single Mom with three kids who depend solely on me for income and support. This is, in fact, why I do visit this resort! I can drive a few minutes, check in with few bags, stay a SHORT TIME so that I do not blow my budget, and leave feeling refreshed and unstressed by long travel experiences. Even though the cost is high, one may take advantage of our year round pleasant weather and visit during off season, use various discounts such as ''AAA'' or other organizations. Marriott points help a lot, also. One might enjoy staying about two or three nights with a discount, especially if a local to the area or within close distance of the resort, and still come out less expensively than staying at a ''cheaper'' place if you know how to be creative without acting ridiculous and ruining your vacation by trying to save a few pennies here and there. Be pampered and stop whining! I have stayed in this hotel at least 30 times; and love it every time. I budget out $***; and eat room service once a day late morning, then dine out in the evening; which does save money. Try it!
Thanksgiving 2007 was may first stay at this resort. The landscape was beautiful. Majority of the staff was helpful and polite, but I did have an issue with a waiter at Buckey's not wanting to serve our table. The female waiter/bartender completely ignored us, pertending to clean the bar and surrounding tables, when the male waiter/bartender came back to the bar, some minutes later, she told him to wait our table. The food at the Lakewood House was wonderful, the best food we had at the hotel. The other dining prices was too expensive for quality and okay taste of the food (i.e. $39.00 for breakfast buffet). The spa was wonderful. The beds were extremely comfortable. The resort supplied many activities. Overall my experience was a good one. I would be happy to return again, but the majority of my meals will be outside the resort.
On the positive side, the campus of this resort is beautiful. A lot is invested in landscaping. Also, the beds were the most comfortable I have ever slept in at a hotel. The food is good, almost great. The staff is generally polite and helpful.\n\nThere is a lot of negative however. First, food and amenities are very over-priced. I don't mind paying more for those things if they exceptional, but these were not. In addition, my dining exerpience was often impeded by the server pestering me for a method of payment either before or during the meal. I was told it was hotel policy. It is a bad one and I felt insulted every time it happened.\n\nWhile I did not personally experience this, about half of the people that attended the same conference I did went at least two days without hot water for bathing. The hotel did offer restitution (Marriott points, a free breakfast or half of the room charge for one night).\n\nThe campus is sprawling and getting anywhere entails a bit of a walk. However this worked out for me since the highly touted fitness center was closed for remodelling the whole time of my stay.\n\nOverall, my stay was both good and bad, and there was enough bad for me to not recommend experience.
This is the second time we stayed at this particular hotel. Although the atmosphere and scenery is excellent, service was lacking. We had major problems at check in, since our stay was a gift from relatives. The staff at the front desk did not seem to want to take the extra time to help us or actually look into our situation and charged the wrong card after we asked them three times to double check which card was billed. Also, the amount that was taken out of my account for drinks at Bucky's Lounge was higher than the amount that I signed for. I know that these things seem small for such a beautiful, luxury hotel, but I feel that luxury means that these situations should not occur, or be handled better when they do occur.
Dining was off the top! The room had the most gorgeous panoramic view overlooking Mobile Bay. Flowers were in bloom with the grandest of old oak trees. The music in the lounge was entertaining, and I have never had a better time!! The service was beyond reproach.
We have been to the Grand many times and always loved it. This time was my first to have some negative experiences. First was the coffee shop, overcharged for my ''cappucino'' which was really a latte and awful at that, undrinkable. Taken off my room bill but the waitress was unpleasant. Next was the restaurant, service slow, food not up to par, very expensive for the quality. Loved the swimming pool but I will think twice before going back. Need to upgrade the food services for this price tag.
Every one was so nice and willing to acomodate your every need. Price includes free hobie cat, bikes, and kyate. Pool with waterslide great foe kids. You could stay here and not have to leave for anything. Beds were great. Rooms were clean. Some of the help was younger and they were a little less interested in your needs.