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It's location Having to chase tea & creamer for the room. Lacks those little extras like real milk, biscuits in room, toiletries, all of which use to be provided. I have stayed in this hotel every year for the last 10 years.
Very good.modern hotel with good facilities
close to messe hall the towels looked dirty
The staff is very polite and helpful. Very good location close to the train station and expositions facilities( Messe) No safety box in the room. Breakfast very expensive. We had breakfast out of the hotel. For the high price of the room the breakfast should be included.
Unclear information about where the restaurants were and their menus. This may have been because the hotel was being refurbished at the time. Dining alone one evening was a slightly uncomfortable experience with very slow service.
Hotel location. Ability to access printing facilities in lobby was very handy. Would have liked supplies in room to have been replenished on second day i.e. i.e. bags.
Decent Hotel For The Money Bit far away from amsterdam itself. 30-45 min train journey and at 11Euro a return ticket can get expensive!
Convenient location near the train station. The hotel was run-down and old - peeling paint, dirty carpets, rusty bathroom fixtures... it was depressing, certainly not up to the standard of other NH hotels I have stayed in.
The location is unbeatable--can safely walk everywhere from the hotel, including the train station. Staff is friendly, courteous, and helpful. Rooms are spacious and clean. The city of Utrecht is beautiful with lots of great restaurants and shopping. Watch out for cyclists--they seem to have the right-of-way over pedestrians. No in-house store for toothpaste, etc, although shopping mall is about two blocks away. Bring an umbrella. The train station is too close for a cab, but a long walk (~2-3 city blocks) in the rain with luggage and no umbrella.
This is a beautiful hotel. The rooms are very nicely decorated, clean and warm. A big selection of dishes for breakfast. Staff very friendly.
the size & decor of the room the hallways were not particularly clean. also, i was not aware the sauna had to be booked in advance as it was for two persons only.
Good facilities, pool is small to swim in it but nicely decorated, so is good, rooms big, rather comfortable, breakfast almost perfect with good choice and service, so is worse to use it. Location is wonderful, close to everything in this city, kettle and tea in the room were nice Hotel preadvised my card for double amount of stayment (as they explain - in case I will decide to order smth in restaurant or etc. it was additional 600 eur what is big amount I think), so this looks not so good. Also restaurant located in hotel should have some preferences for guests as we failed to have a diiner in it as it was totally booked for 3 days
We unexpectedly got an upgrade of 2 levels to a super room, which was greatly appreciated. The location is brilliant for quick walks to the city for restaurants & shopping. Also it's only a quick walk to the station for trains to Amsterdam etc.. For a city hotel in the Netherlands, having it's own parking is a major benefit. The breakfast buffet was also good. We didn't eat in the hotel other than breakfast, but the room service menu definitely looked better than average for the range of dishes available.
Excellent service & location. Rooms were good- sized. Jacuzzi not especially hot. Breakfast prices high.
The general ambience and the location. Conveniently situated for the Jaarbeurs and the centre. There was nothing to dislike
Was by far the best hotel we stayed at during our 16 day visit to Benelux. Our only regret is that we did not book more nights there!!! Nothing!
Directions to hotel worked well for a foreign driver completely unfamiliar with Utrecht. Parking was easy and convenient. Our room was upgraded gratis as the hotel was not busy. Everything was wonderful.
Location is a plus, close to the train, historical areas and shopping all within easy walking distance. The beds aren't all that comfortable.
Large, clean and good looking rooms. We had a room of 55 to 60m², the second room was also >45m². We were located at the elevator and you could hear the engine, but it was not really disturbing.
All staff spoke English. They were also very helpful. A little too close to the motorway!
Very comfortable and an excellent location for both train and motorway access. Breakfast is extensive and well presented. Staff are friendly and helpful. Room temperature was quite chilly and could not be altered - staff unable to assist in this matter
Very good room and bathroom. Close to the A2 and close to the train station into Amsterdam. Very dissapointed about the quality of the food in the hotel I had veal which was very dry on the outside.
Yes there seemed to be washing machines/generators on that was directly under our room they were on until about three in the morning
Good location adjacent to highway and rail links to Utrecht/Amsterdam. Rooms are spacious and very comfortable. No tea or coffee making facilities in room
Considering the hotels price in Amsterdam this hotel offers a good solution. In the outskirt of the city you can easily reach the center by train or by car. Huge parking, always convenient if you decide to go to Amsterdam by train The room was just in front of the elevator, a bit noisy in the morning if you want to sleep a bit longer
the helpful staff, closeness to train
Excellent food.Free Parking Space. Good staff The Double room consists of 2 single beds, which keep sliding apart.I had to keep fishing my kid out of the groove every few minutes :)
I would have liked Tea/Coffee facilities in my bedroom
friendly staff, handy facilities no
Terrace area over the lake. Shame there was not a swimming pool / leisure facilities.
Clean, large room and businesslike environment Indifferent staff and ridiculously stingy attitude about amenities: only one very small piece of soap (1 inch by 1 inch by 1/4 inch) for 2 people and one small bottle of soap gel for 2 persons for the shower. Was told that only if used up would they provide another supply. There was only one hand towel and had to ask for additional one. Next day, back to only one towel , no replacement of used up soaps or bath gel. Absurd.
Good food, helpful staff
Big rooms, comfortable beds. 30 min free wi-fi at the lobby - something new. No air-condition. They reduced the bathroom toiletries compeared to 1 year ago - no shower cap in 4*! and others. Wi-fi in the room very expensive.
Breakfast and location for working in the surroundings to avoid Rotterdam. Free parking. Too early permitted check out (11 H) from Monday to Friday. Cost of Internet.
Nice sized clean rooms. I had a car so perfect for parkng and to get to the motorways. The free wifi is only for 30 mins, not enough to get any work down. It is also only free in the lobby and not the bar.
Nice updated room.
We could take shower after coming back from Rotterdam Marathon, though we've already checked out. They also served towels, soap and shampoo. Thanks to this service, we could get very relaxed before leaving Rotterdam. unfriendly reception, late breakfast for Rotterdam Marathon.
Friendly and efficient reception and bar staff. Our room was not cleaned even though we were out all day. When this was discovered it was too late (cleaning staff had gone home). This does not reflect the price of the hotel. The food and wine in the bar/restaurant is extremely expensive and does not reflect the mediocre quality.
Lovely architecture and position... I really think internet wifi should be free in business hotles like this.
The room was very nice. The food in the restaurant was fair. High price for a little piece of grilled salmon with pommes frites and 2 slices of tomato and cucumber. Almost € 19. Very small glasses of wine.
We felt very comfortable and welcome at the Hotel, with friendly staff. We were able to bring one Dutch friend for a pleasant, relaxed evening meal and two other friends for coffee. Very comfortable room, but air-conditioning set at minimum of 20C, was a little too hot for us Celts!
Good beds, clean room, parking, great breakfast.
Ease of check-in and room facilities. Hotel should inform beforehand that there is a charge for parking.
All the staff were very helpful and courteous at all times. The Hotel had great facilities and price was good.
Excellent breakfast with buffet and hot freshly prepared waffles, pancakes and eggs.
park setting, terraces on lake lack of air conditioning
beautiful setting,on a lake and yet within a 20min. easy walk from centre. The hotel had excellent facilities.Food was great quality,wish we could have stayed longer.
Liked nothing best The hotel is not 4 star - it is a rather poor 3 star quality hotel with many run-down features at a more than average 4 star price while parking is not free and an expensive internet connection. Does the Netherlands have an hotel grading authority??? They clearly slipped up on this hotel
Did not spend enough time at the hotel at IBC
Staff and food were extremely good Just a small thing, vegetables were the same every day
It is very well-staffed and all of them know their job, and seem genuinely to make an effort. Its a vast place but it all works well. Restaurant is not wildly adventurous, but fairly extensive menu and good value for money.
Great buffet breakfast. High quality/price ratio. Quiet location but conveniently close to the highway. Wifi connection too expensive.
Little bit too expensive.
Quiet room. Signage to find the hotel very poor. At night in rain, even with GPS a sign from the major roads would be helpful and especially near the entrance which is accessed via a barrier (why ?) and you can't see it is the entrance to the hotel until you pull into the barrier. Try doing this in heavy rain at night as I did. Secondly, no tea or coffee making facilities in the room. Given the price you would expect this. Don't think I'll be staying here again.
Location, comfort, price the room a little too far from lobby, minor miscomfort
I thought the food was great and service very good, the location was good for us too. The only thing i could fault that we couldnt get room service for snacks, sandwiches etc.
comfortable room ;good value for money restaurant with friendly service no close -up mirror in bathroom for shaving/make-up; nothing in mini-bar; wifi should now be free throughout 4 and 5 star hotels; a car is necessary for there's no public transport
The modern design of the hotel, the staff very professional, the best breakfast I've got in an hotel.
Very good value for money, nice design, comfortable rooms. separate shower and bath in room: a rare combination
This hotel was fantastic, one of the best places I have ever stayed! The staff was very nice and helpful. The rooms were huge, modern and had comfortable beds. The breakfast in the morning was plentiful and had a large selection. I loved it all!
- Brand new hotel, big bath room, nice interior decoration, free parking, ... - Mini bar was empty, working noise from a power drill at 6:30 :-(
Good location close to motorway and city of Utrecht. We stayed in a welness suite - which was superb in terms of facilities and design - sauna, steam bath, jaccuzi, lounge chairs etc. On top of that, we received a bottle of champagne upon arrival - excellent location to do away with the daily stress staff a bit mechanical - efficient but not really friendly
Free shuttle to and from airport leaving the hotel twice an hour. Couldn't find an ice machine. Price for internet was rather pricey.
Lovely hotel the decor was nice and the rooms are lovely shame about the location tho, if this hotel was city centre it would one of the best around location terrible
Spacious rooms, attractive interior design, friendly staff, restaurant with a good food and service, easy access to the major roads. There was no ironing facility in the room, a free wi-fi could make the hotel even more attractive.
Very modern and clean No tea / coffee making facilities in the room. After a long journey the tea tray is always a welcome site!!
Good location Expensive parking
Location, very convenient for the train station and city centre.
I liked that description of the hotel fully conforms what I have found there - no surprises and that was good.
Good staff, quiet easy to access city centre Poor internet and road construction
Nespresso machine in bedroom was nice. TV picture poor.Breakfast expensive.
Room smartly designer Poor gym limeted equipment and equipment not working well
all paperwork ready - single signature required. Very quick and easy
cetrally located, modern lobby, good breakfast the pictures show other rooms than i got (not renovated)
The dinning room staff was very good, Good menu. The exercise facilty was disappointing. The machines were broken and old.
Great Staff, Excellent Service. Nothing
No tea or Coffee facilities
Only stayed one night after a long drive. Only had a meal and relaxed.
Decor of the restaurant, quality of the breakfast. Quiet & serene location WIFI LAN at € 5,95 an hour is slightly overpriced :-)
Everything was 100 % ok - just one little uppss, but that is just human. Could have used some more information/folders about the surounding areas.
Good and inexpensive hotel that was conveniently located.
Size of the room.Nice restaurant. Minibar was missing. A smile at the reception could feel me more welcome...
The restaurant is good The bathroom shower in the bath needs attention( in two out of three rooms stayed in)
Very friendly staff and good restaurant. Room is spaceous and clean. Location is close to highway and perfect for car journey. Pretty good choive for those who want to save mony by staing in hotel outside of the city.
Very clean with personnel being polite and helpful with a good choice of breakfast meals I thought the television programmes could be a better mixer. Majority semed to be advertising, debates or news programmes
friendly staff, location, breakfast
Quiet place, clean room, very good buffet breakfast, free parking. Very unconfortable double bed.
They provided a clean, comfortable room with all of the amenities. Fast internet. Delicious European style self-serve breakfast. Perfect for me needs. They called a cab and had a prearranged lower fee with that service. A very professional operation. A wash cloth would have been appreciated.
For the price, the room size was good. Bathroom was very clean and spacious. Breakfast wasn't that good.
the hotel is a bit far from the city center but all rooms are full of light, clean and very comfortable..
The hotel is brand new, so very clean and organised no
Warm welcome and a large comfortable room Cold breakfast, Iron that didn't work strange room numbers (walked past my room)
The room was spacious and very comfortable with a fantastic bathroom The Bar is quiote small and could do with being non-smoking
friendlyness of staff and personnel Additional light in bathroom before mirror
We were pleased with the hotel, but had some problem finding it, since we came throught the own and not via the highway none
Very comfortable rooms, good breakfast Not many tv channels
Clean room, good dinner, good breakfast, friendly welcome.