All rooms are in front of A/C system so the noise is heavy, it is hard to sleep at night.
3 stars
Ponce Plaza Hotel & Casino
Photos of Ponce Plaza Hotel & Casino
Overview
Ponce Plaza Hotel & Casino is a small independent boutique hotel conveniently located at historic downtown Ponce, Puerto Rico right across the street from the Cathedral. The Hotel has encompasses a unique and diverse concept that intertwines modern style with historical architecture. The historic building dating from 1882 is regulated and protected by the Puerto Rico Institute of Culture. The hotel amenities include: The Casino de la Plaza, Lola Eclectic Cuisine Restaurant, Melao Coffee Shop, a swimming pool, banquet, conference rooms and a multi-story guest parking garage. Lastly, Ponce Plaza Hotel & Casino has 7 glorious suites that replicate the Colonial style of the historic building and 62 other rooms and Jr. Suites that offer guest a modern touch in the heart of the city of Ponce, the "Pearl of the South".
Latest deals for Ponce Plaza Hotel & Casino
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, not including taxes and fees
Amenities at Ponce Plaza Hotel & Casino
- Outdoor pool
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Flat-screen TV
- TV
Services and conveniences
- ATM on-site
- Wake-up service
- Concierge service
- Safety deposit box
- Meeting/Banquet facilities
- Mini-market on site
- Room service
- Tour desk
- Key card access
- Express check-out
- 24hr front desk
Basics
- Free Wi-Fi
- Internet
- Linens
- Towels
- Fire extinguisher
- Shampoo
- Smoke alarms
- Body soap
- Air-conditioned
- Trash cans
- Conditioner
Accessibility and suitability
- Pets allowed on request. Charges may apply.
- Increased accessibility
- Elevator
- Accessible by elevator
- No smoking
- Upper floors accessible by elevator
- Upper floors accessible by stairs
- Designated smoking area
Dining
- Microwave
- Restaurant
- Bar/Lounge
- Tea/coffee maker
- Refrigerator
- Coffee machine
- Vending machine (drinks)
- Vending machine (snacks)
Bathroom
- Shower
- Shower cap
- Hairdryer
- Toilet
- Toilet paper
- Public bath
- Private bathroom
Media and entertainment
- Radio
- Flat-screen TV
- Cable or satellite TV
- Streaming service
- TV
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Iron and ironing board
- Tumble dryer
Parking and transportation
- EV charging station
- Parking
- Private parking
Outdoor
- Terrace/Patio
- Balcony
- Garden
Things to do
- Casino
- Bingo
- Karaoke
General
- Family rooms
- Telephone
- Storage available
Family friendly
- Cribs available
- Kids meals
- Swimming pool toys
Bedroom
- Alarm clock
- Wardrobe or closet
Workspace
- Fax/photocopying
- Desk
Health and safety
- Daily housekeeping
- Safe
Fitness
- Fitness center
Pool
- Outdoor pool
Reviews of Ponce Plaza Hotel & Casino
8.9
Very good
1395 verified ratings
Wonderful
695
Very good
203
Good
182
Okay
107
Fair
101
Mediocre
47
Poor
60
Summary of reviews
Guests say
Guests appreciated the hotel's central location and amenities like the casino and restaurant. However, many reviews highlighted issues with cleanliness, service, and noise levels, particularly from outside. Some guests also mentioned problems with room maintenance and comfort, affecting their overall experience.AI-Generated from customer reviews
Reviews(10)
Q&A(5)
Tips(10)
Sort by:Most recent
Score by provider
8.9 out of 10
644 reviews
8.6 out of 10
9 reviews
All reviews
It was a nice, clean hotel. This is not a big deal but thought it is worth mentioning. I made the one individual coffee pack (single serving) taht was in our room. We booked a room for four for two nights. I went to the front desk and asked for more packs the 1st morning so my wife and I could have a coffee before leacing. I was told it was a $2 charge per pack. So. we were provided one single cof...
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Pros (+) There is not o e thing I did not like
Pros (+) Un hotel muy acogedor con un área de recibidor con el encanto de las estructuras antiguas coloniales pero con todas as comodidades de un hotel moderno. Tiene Casino, estacionamiento, piscina, WiFi, restaurante y "coffe shop"/ cafetería muy acogedor.,
Cons (-) Las camas son un poco muy duras para mi gusto ya que prefiero las camas de memory foam.
Pros (+) Well located, nice casino, clean rooms.
Cons (-) Outside noise. Need a refrigerator.
Pros (+) Clean, comfortable, nice restaurant
Cons (-) Need water in the room and a bit better service from parking staff
Pros (+) Being on the central square is a major asset for this property. Lola's is also a great dinner choice. The front part of the property is quite historic.
Pros (+) Very Good Hotel for the rate.
Cons (-) N/A
Pros (+) The location was in the center of the historic plaza, therefore, walking to see the sites was perfect. Parking in the hotel lot, adjacent to the building and casino entrance was safe, secure and convenient. Dining in their restaurant LOLA, was top notch, casual, but fine dining for sure, was excellent and a part of the hotel, besides the courtyard pool. The diverse menu was outstanding as well as ...
Cons (-) The late night life across the street was not truly disturbing, (if you kept your air conditioning on), but could have been more quiet had the front lobby doors been closed. Room 226 was an absolutely wonderful room, but the sunrise comes directly through the front door, stained glass arch onto our faces (maybe a darker stained glass?). My only true complaint (although inexpensive) was that the pa...
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Pros (+) The refund I received once I spoke to the manager.
Cons (-) We arrived very late at night to a hotel room with no A/C. We were moved to another room for the night while they fixed the AC. The problem was the room did not have hot water. Once we returned to the original room we had the hot water did not work for the remainder of the stay. We paid way too much to not have simple comforts like AC and hot water especially traveling with two small children. Add...
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The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
How is the cleanliness of the rooms at Ponce Plaza Hotel & Casino?
Guests have consistently praised the cleanliness of the rooms at Ponce Plaza Hotel & Casino, with many reviews highlighting the comfortable and exceptionally clean stay.
What are the main amenities offered at Ponce Plaza Hotel & Casino?
Ponce Plaza Hotel & Casino offers a range of amenities including a casino, bingo, karaoke, a spa, outdoor pool, and a fitness center, providing guests with various options for entertainment and relaxation during their stay.
Are the beds comfortable at Ponce Plaza Hotel & Casino?
Several guests have complimented the comfortable beds at Ponce Plaza Hotel & Casino, ensuring a cozy and restful stay.
Is parking available at Ponce Plaza Hotel & Casino?
Ponce Plaza Hotel & Casino provides private parking and an EV charging station, offering convenient parking options for guests.
When is the best time to visit Ponce Plaza Hotel & Casino?
The high season at Ponce Plaza Hotel & Casino is in July, while the low season is in October, providing guests with an idea of the best times to plan their visit.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Book a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the mountains comes highly recommended.
Consider Noise Levels
Some guests reported noise issues, such as loud music, construction noise, and a backup generator causing disturbances. It may be advisable to inquire about room locations to avoid these inconveniences.
Explore Nearby Attractions
The hotel's central location provides easy access to the main square, historic landmarks, museums, and restaurants. Take advantage of the hotel's proximity to these attractions for a convenient and enriching experience.
Check for Room Amenities
While some guests praised the cleanliness and modern facilities in the rooms, others reported issues such as no Wi-Fi, no TV, and uncomfortable beds. Prioritize confirming the availability of essential amenities before booking.
Parking Considerations
The hotel offers on-site parking, but some guests experienced difficulty navigating to the hotel using GPS. It's advisable to contact the hotel for specific parking instructions to avoid any inconvenience.
Be Mindful of Seasonal Factors
Consider the high and low seasons when planning your visit. July is noted as the high season, while October is considered the low season. Depending on your preferences, this information can help in choosing the best time to visit.
Dining Experience
While some guests enjoyed the included breakfast and the hotel's restaurants, others encountered slow service at nearby dining establishments. It may be beneficial to explore dining options in the vicinity for a varied culinary experience.
Accessibility and Noise Concerns
Some guests mentioned issues with accessibility due to the layout of the hotel, particularly in the newer building. Additionally, noise disturbances from neighboring rooms and outside the hotel were reported. Consider these factors when selecting a room for a comfortable stay.
Pet-Friendly Accommodation
The hotel allows pets on request, with applicable charges. If traveling with pets, it's recommended to inquire about the specific pet policies and any associated fees in advance.
Consider Alternative Beach Destinations
While the hotel is centrally located, guests noted that Ponce lacks viable beaches. If beach activities are a priority, consider exploring alternative beach destinations such as Vieques for a more fulfilling experience.
Location
Reina Street, Ponce 00731
What's nearby
- Plaza de las Delicias32 yd
- Casa Armstrong-Poventud72 yd
- Parque de Bombas117 yd
- Cathedral of our Lady of Guadeloupe122 yd
- Museum of the History of Ponce232 yd
- Museum of Puerto Rico Music271 yd
- Teatro la Perla319 yd
- Museum of the Ponce Massacre366 yd
- El Museo Castillo Serralles0.6 mi
- Museo de Arte de Ponce0.6 mi
- El Vigia Hill0.8 mi
- Montaner Stadium1.4 mi
Policies
Check-in/Check-out | Check in anytime after 4:00 PM, check out anytime before 11:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Ponce Plaza Hotel & Casino
Low season | October |
|---|---|
High season | May |
Average price (weeknight) | $203 |
Average price (weekend night) | $215 |
When to book a room at Ponce Plaza Hotel & Casino
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
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FAQs when booking at Ponce Plaza Hotel & Casino
Nearby hotels and places to stay
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See most recommended stays in PonceGood to know
Value for money | 8.6 |
|---|---|
Distance to city center | 0.1 mi |
Nearest Airport | Ponce Mercedita |
Distance to airport | 3.4 mi |
Everything you need to know for your stay in Ponce
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