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The food choce and beer choice Timing off breakfast started too late most people businesswise are on the move well before 8am
Good food. Friendly, helpful staff.
The staff were very friendly The shower was very poor, and the heating in the bedroom came on very late. We had to ask to have the heating switched on.
everything was perfect staff, room and food 100%
We were a party of eight golfers, of mature age. Without exception we were pleased with the rooms, location, being only one mile from Royal Portcawl G.C. It enabled us to catch up on old times, as we came from all over England and Wales. We sadly only stayed one night, before the match, and we spent the whole evening in the bar before dinner and later in the dining room, savouring excellent fare and very attentive service. We vowed that when we return, as we surely shall, that we would stay two nights as we were looked after so well. Congratulations Rose and Crown ! and thankyou.
It was spotless rooms comfortable food was excellent. Loved the atmosphere would certainly go back and stay.
Rooms very clean, comfortable. And a lot of space. Bathroom & shower excellent. Food and atmosphere in restaurant and bars very enjoyable. Staff extremely friendly and helpful. Could use more parking space
Despite it beiong a pub, the noise at night was acceptable. Only one chair for 2 people and no storage drawers
The bed was very comfortable Noise from deliveries whish woke me at 0500 and the lack of a comfortable chair
Good wifi - $5 for 24 hours
The leisure facilities.Covenient location. Overall service given.
Please refer to the customer questionaire, completed & left with the Hotel
Overall the hotel is good value The room on this occasion was far too hot and the WiFi did not work in the room but did in the bar area so no real problem for me.
Overall a very pleasant hotel very well priced No critism at all
the proximity of facilities such as Bridgend shopping centre and reasonably priced restaurants and public houses. The cooked breakfast! Under done and very greasy. As a lover of the cooked breakfast I had to find alternatives on the menu for the second day.
Overall this hotal is execellent for the price. Staff are friendly and helpfull. No bedside lights in room. Had to switch lights off from the enterance door
Size of room and heating - esp in adverse weather Poorly lit at front entrance at night and no gritting in car park
Food could be better
Was an okay hotel
Room clean and comfortable, Pub within walking distance for evening meal.
The bed was large and clean The room had a bad smell, the receptionist who was a gentleman from South Africa was very rude to my cousin she was the one who stayed there and I was the one who paid.
Location of hotel, close to motorway The shower in one of our rooms didn't work, the the cleanliness of the carpet left alot to be desired.
The shower in the bathroom was very good Room was extrememly cold on arrival. Bed uncomfortable, rolled together when sleeping. Needed extra bedding and pillows. Luckily they were available in the room. Disappointed that you could not drink the water from the bathroom sink. Had to purchase water to make a hot drink. Remote did not work due to no batteries in it. But receptionist gladly provided some once we mentioned what had happened.
the bed was extremely uncomfortable, very saggy.
Very friendly staff and good sized room for price more milk cartons in room
Helpfull staff, Generaly good level of cleanliness. Lack of car park security. Lights not working, no cameras. Car next to ours was broken into. (not the first according to police.)
it was comfortable,the room was kept clean and the shower good;the bed was comfortable;
convenient, clean and comfortable no where to eat breakfast except room. Found the directions to hotel unclear - thout it better to state in text actually in services - we are not used to staying in these hotels and went around the place first as it says hotel in Bridgend
The hospitality, comfort, the Welsh Breakfast, space and ease of parking. Also the help and assistance regarding exploring the local area. Nothing
very friendly and informative owner who was on hand all the time.He was very helpful with regards to my internet problem Lovely quiet room which was very well equipped. Excellent choice for breakfast
Excellent facilities, better than a 3 - 4 * hotel. The owners were very friendly with excellent customer care. A great & huge breakfast Only 1 bad thing, it is next to a road and a railway line, but that would stop me from staying there again.
Every thing was good N/A
Excellent location; very hospitable owners; very comfortable, well equipped room; excellent breakfast
Very nice facilities Helpful proprietor None
Very pleasant owner, cleanliness, facilities in the room, excellent breakfast (but not the croissant). Would have preferred a shower and for the breakfast to have been included in the price
Wonderful service, lovely breakfast, very accommodating and friendly, very clean - exceptional None
Rooms were excellent & service couldn't be faulted.
Very friendly and helpful staff, good Continental Breakfast. Internet Access Code in Bedroom did not work.
Hotel was set in beautiful surroundings and the staff wereso helpful.
Great position away from the crowds but close to facilities. Could be more soundproofed from rooms next door.
The hotel was clean and comfortable. The staff were very accomodating. Lovely breakfast. They got the date wrong, they were expecting us on the 25th but we booked for the 24th. It is too far away from anything, nothing is walking distance. Didn't realise it was unlicenced, we went there to celebrate our wedding anniversary and with no bar there and pubs to far away it was a bit of a let down.
Friendly staff, very clean, good breakfast Slight water stains in the bathroom walls, no biscuits with the tea/coffee!
The owner, Howard was pleasant and attentive. The hotel was spotless, the furnishings were modern and comfortable and the locationwas delightful/ One of the best places I have ever stayed and the price was ok.
everything was fine no
The proprietor was very helpful and friendly and there was a good overall atmosphere. The breakfasts were excellent.
Lovely location, everything we needed, friendly landlord who got up extra early to give us breakfast on Sunday before our cycling event. None
Friendly and helpful staff. Comfortable room and very good food. No
Excellent helpful staff
good location easy access from motorway none
Staff were extremely helpful and the rooms were very nice the food was also very good, would definately use again.
Convenience for shopping and the Harvester next door is an added bonus
I liked the fact that is was very quiet once in the rooms. Clean and comfortable. I enjoyed everything. I tried to find a Premier in Swansea on the Internet but did not see one and then, when I traveled through Swansea I noticed signs for one. I wished I could have stayed at a Premier Inn there too.
Clean, helpful staff Bed too soft, was like sleeping on a water bed, I had to get up at 2.30am and sleep in one of the child beds
The room was comfortable and spotlessly clean. Bed was comfy and the staff very helpful especially at 6.30am when we were having breakfast
Clean, nice staff , good breakfasts, family friendly, Entertainment/shopping centre within walking distance. Easily accessible and central to visit Swansea or Cardiff. Little bit of early morning traffic noise but not too bad - Sunday or public holiday ok. (expected due to location)
The staff was courteous, the breakfast was good. The room was clean, warm & the lighting good over the mirrors. The bed was comfortable. There is a good night guarantee, and a single woman travelling alone policy-single women are not placed on the main floor. Wifi is available for a cost and there is only a shower. The hotel was expensive for the area, a much cheaper price was available than what I paid. There was no luggage rack in the room. My main concern was that there was no phone in the room, on questioning staff, they told me that they do not put phones in because everyone has a mobile. I was an overseas traveller and did not have a mobile, my family was unable to contact me and I was concerned as a solo female in a room that I would not be able to contact reception if I required assistance. For this reason alone I would not stay at this hotel again, however the hotel is good in other ways. Another thing, I transferred to the Premier Inn down the road in Pencoed and they had a different wi fi provider.
The standard of service which was first class. Staff top line and so helpful and chearful. Price of the breakfast
Beautiful location, friendly staff, a comfortable room tastefully decorated and good communal areas. The breakfast was good too. We had a lovely stay but just before we left I used the ladies toilet by the main reception. Two of the three tiolet appeared not to be in use and the remaining one was not clean. I reported this to the staff.
Very pleasant hotel and very helpful staff
the staff were lovely the site was beautiful, the food was wonderful. The breakfasts were the best I have ever had in terms of freshness and taste. showers are not quite up to standard - the mixers were a bit faulty and they
enjoyed my stay like the hotel
Lovely quiet location, with nice views. Staff very friendly and helpful. Rooms comfortable. Food excellent and plentiful. No bad points. Only thing I missed was not having a clock (that could be read in the dark) in the room.
Lovely grounds and atmosphere at hotel
Beautiful surroundings, friendly staff. Bar prices were a bit steep.
Excellent hotel, great food, good location for shopping and the peace and quite of the countryside.
Food was excerlent None
the professionalism and efficiency of the satff combined with real friendliness, all staff encountered seemed to like what they were doing. I liked the setting, even though the weather was bad! I will book to stay there for longer next time. nothing to dislike
Clean, Tidy, friendly staff .... Lack of water pressure to the shower in our room. We were in the attic though ?
Bar was busy. Good tea/coffee facilities. Clean bed sheets/linen, towels. Friendly staff. Nice breakfast. Poor parking outside. Shower/bathroom was dirty with mould and shower did not work. All decor needs updating as very worn and old. Lots of untidy areas.windows in bedroom was not working.
It is impossible to give any good points about the hotel 1-When we arrived, we directly went ot the reception. The receptionist could not find our name in his list which the writings/notes were in scraw and with a pencil. This was unprofessional. 2-The room booked for us was not in bad condition but bed sheets were dirty and were totally the same sheets used for the prior customer.There was a used, dirty and half full glass standing in the bathroom. 2-While checking out, there were nobody at the reception, and I had to pay the due to the waitress!!! 3-After checked-out and in a train to London, I was called by the receptionist asking to return the room key which I forgot to handle it back.There were nobody at the reception in the morning to remind me the keys. There was not anybody at the reception and I was in a rush. Normally I dont collect keys and always redeliever the keys. On the phone he told me to redeliever the keys in the same day, otherwise he would charge 20 gpb from my credir card. Altough I told him I was in a train to London and I need couple of days (because It wwas sunday), he insisted having the keys in the same day. I made a 10-min phone conversation to persude him for Tuesday.The worst thing he said was,When I suggested him use spare keys, I was told spare keys of the room was handling by somebody elset and there isnt any key left at that moment...how could this be? Spare key of my room is in the hands of someone who might get in to my room very easily.
Television not working
None Hotel was in very bad state of reapir, locks on rooms hardly kept doors shut and could easily have been broken into, carpets were very soiled, Beds very uncomfortable/old, bed linen was a throw back to 60, place was very run down, showers did not function propoerly, cleaning lady had to make breakfast (chef did not turn up), I would have asked for a refund in morning but managerment were not on site
The view from our bedroom window was lovely and our sheets were clean. The room was warm and we had an excellent breakfast. The rooms were very faded in decor and standard. For example our room had a pole above the window for a set of curtains but these were not to be found. The paint was peeling and there were red wine stains on the dresser which I am sure with a bit of polish could have been cleaned off. Unfortunately we could not get hot water out of our shower and when speaking with our fellow guests (we were there on a catch up with friends) they had similar problems. Depending on what you are looking for, this hotel is OK.
location breakfast and no bath in room
The hotel is based in a magnificant former manor house and forms the basis for a most relaxing break away from turmoil of every day life which is situated only a few miles away.
The breakfast was great! The bed was not very comfortable and the shower not very powerful.
Very friendly and helpful staff
the carpit was a little worn
Very convenient for Business in Bridgend. Good facillities for business stop over. Have already recommended to work colleagues.
A Stately Home experience in a tranquil setting
The location and history of the building brought with it some lovely traditional features and the views were to die for. The bedroom we stayed in seemed to have had been recently accessorised but the one thing that should have been done was the decoration! The wallpaper is actually falling away. Paintwork is chipped. The bathroom had been recently retiled with good quality tiles but again no painting and the whole appearance was sad and tired and a major let down. The 'kerb appeal' of the hotel lead us to expect a much higher internal finish. However the public rooms were more than acceptable.