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good allround, simple rooms, everything worked and was clean + near the rail station. one staff member was very irritated when i asked for a receipt after paying cash for an extra night and no internet access afterall, (although local library was geat for that!)
Availability at a time of high demand and proximity to airport The room was in the middle of being re-decorated, smelled of paint, window was open to try and clear fumes and room had been pressed back into service to take advantage of high demand
My original room was dirty, overheated with stained marked furniture, but the v.v.hot pipes made it impossible to sit, never mind sleep in. The receptionist on duty was v.helpful and managed to get me another room, still hot, but because it had more air coming in I could sleep. The heat from the pipes running through the room was at a dangerous level. I would not have taken a child into those rooms. I had to sleep with only the duvet cover, no duvet. This wasn't during a spell of hot weather!
The service was very good and an excellent buffet breakfast was available. The location was also very convenient. It would have been better if there was a private hotel for customers as we had to park in the supermarket car park and there did seem to be a problem with gangs in the vacinity of the hotel. I think this was because it was a Friday night. We have previously visited on a sunday and it was very quiet.
The location. having a beer outside in the sunshine during Happy Hour. Would benefit from revamped bathroom. Better information passing to night staff.(request for early breakfast was not relayed) This happenened during our last stay also.
Great location and excellent value for money. Really nice breakfast and nice touch with the complimentary bottle of wine. Overall making for a very positive experience. Room was not as clean as it might be. Not a problem that the amenities were only basic, but carpet and beds looked like well overdue for replacement.
The facilities were poor, needs updating Decor and poor quality food, ate out
Quiet rooms with comfortable beds The local car park details in the hotel were out of date and dispite their bochure saying every room had a trouser press I could not find one in room 116
friendly helpful receptionist Lift had been broken for a week and still not repaired - we were on the 3rd floor - fortunately we were only staying one night as we were in Hale for a wedding. There was no parking on site. Street parking was payable from 8.00am.
Rooms where really nice, staff vey helpful. No aircon
When i payed my bill i was overcharged the lady in the reception was unable to give me a refund .I had to go to see the reception the next day for my refund .Staff need training on how to deal with customers problems
relaxed atmosphere The hotel & facilities are getting tired - worn carpets, shabby gymn, etc.
Hotel in desperate need of refurbishment - inside and out.
Good and pleasant location over the last 20 years have stayed at the Belfry many times but not so many recently as I did not need a room in a hotel in the area I was in room 411 which is a good room - but to get to it the lift one uses is an antique - if one does not properly shut the inner gate, then it works for no one. The stripy black & white carpet on the 4th floor is not pleasant to look at. The passageway from reception to the lift is unlike anything I have experienced elsewhere. It is narrow and one winds around quite a bit.
Very friendly staff Old fashioned rooms, small bathrooms
Convenient location in need of a makeover
Rooms were nice and in the evenings we more or less had the pool, jacuzzi and saunas to ourselves Queues at the reception which, with only one person there, you couldn't avoid even if it was just to get a second room key.
1 night was not long enough to say
The food in the restaurant was of a pretty good standard and the breakfast had a good selection. The room was of a poor quality and looked extremely tired with stains on the carpets. The bed was extremely uncomfortable and gave me backache. There was peeling wallpaper in the public areas and a bucket in the hall way collecting dripping water. This does not warrant 3 stars.
the proximty to where i wanted to be & the great value for money
Quiet, comfortable & clean room. Separate from bar. Delicious bar food! Very helpful staff.
The most reeming factor of this hotel is the location. It is sufficiently close to Manchester airport wthout all the hustle & bustle. Accomodation was not very warm until the thermostat was located behind a chair. The restaurant was cold and the breakfast was not very inspiring. The evening meal was a disastor resulting in eating in the local balti house, which incidently was excellent.
Good value for money. Pub menu varied and food of good quality, so we were happy to eat on site.
Pleasant quiet room A little slow booking in as receptionist had gone elsewhere
Good English breakfast, well equipped and spacious room. Member of staff being dismissed at breakfast, poor continental breakfast.
Staff very pleasant and helpful. Breakfasts very good, very friendly cook. Only area of negative comment, a barman in the public house seemed to be unable to raise a smile, appeared pretty unhappy in his job.
Very clean and comfortable room,plenty of tea and coffee available. Music a bit loud in pub next door.
Ladies very friendly and helpful. Breakfast fan-tas-tic. Accommodation delightful..
Excellent location. Ample Parking. friendly and helpful staff. My single bed had Ensuite. Had tea making capability. Breakfast was not even an additional option. But to be fair there were places around.
Excellent choice of Breakfast and the close proximity to restaurants and bars etc. Free parking. Freezing cold room - we had to get an engineer to fix radiator and the bathroom was shabby and old fashioned.
Good hospitality. Lack of family room for three people.
Cleanliness, friendly, efficient service, excellent breakfast
Paid £53, expected like other Premier inn! 2 people stayed in single room with double bed which moved towards wall. No place for vanity, dampness and black colour on ceiling in the bathroom. Tall mirror was hiding.
The breakfast was good and the staff very pleasant. The bed was not very good at all.
Cleanliness, Friendly Staff and Location Stayed in 'old' wing. Poor lighting made it impossible to use hairdryer. Room 29 toilet awkward to use due to positioning.
Staff very friendly and helpful, bar area dog friendly Hotel under refurbishment, workers started very early.
Excellent location, Duty Manager Lee very helpful & Breakfast staff delightful with delicious hot cooked breakfast. Sadly the extractor fan in the rooom next door was on all night resulting in no sleep and the fan in our room also really loud
Good location one night stay over good comfy bed clean bathroom etc
Friendly staff None
credit card machine not working, staff unable to provide payment receipt as a result. There was a 1 hour wait had we decided to eat at the Hotel.
Lots of little things. The cups on the hostess tray were badly chipped. There was no water glass in the bathroom. All of the glass doors were very dirty. At dinner my table cloth needed to be changed. There were no paper napkins at any meal. The only coffee was instant coffee. There were no sugarless cereals. Only white toast was available.
The bedroom and bathroom were very clean, spacious, and well lite. The hotel is only 5 min drive to the Manchester Airport. Dinner is available and was very good. The couple who manage the hotel are super. No.
Friendly staff A few language problems and tv didn't work and staff were unable to help.
Friendlyness of the staff Lacking cleanliness in the room (carpet, bed side tables, extensive mould behind the shower door)
Room was very nice and comfortable - the price was good. I would go again. No negative points
near to airport
The location was ideal for an early morning flight from Manchester Airport and in close vicinity of a Beefeater pub for good value food. Illuminated "hotel name" sign located directly outside room window. Blackout curtuains required to block out the light pollution
As we came with friends for plane spotting, we appreciated location nearby of the MAN airport :-) Hotel staff was very friendly and helpfull. We had really good times in Pymgate Lodge :-)
It was absolutely chocolate box meets, four weddings and a funeral and the sumptuous luxury of the mini break in bridget jones' diary. The proximity to London Roads vibrant and cosmopolitan night life more than makes up for any absent room service.
everything was absolutly amazing and we wil definately be going back at some point. We wish we could live there permamently. Thank you very much!!
Spotless,more than one room,fresh flowers,comfortable bed,good tv Not a hotel but self catering rooms ina not a hotel but self catering accommodation in a pprivate house,no staff,no breakfast served,strong unpleasant smell,clutter,needs extra bedside table,poor parking facilities
Lovely property - great if you are looking for something a bit different to a hotel. Fabulous location and very relaxing - highly recommended
The main thing about staying here is it is "different". It feels special and is a treat versus the usual nice hotel! Not really, although it has to be said that the rooms are quite small and cottage-like. The photographs give the impression of a much more spacious layout.
a wonderful hideaway in Alderley Edge, but within walking distance of many restaurants and shopping in the surrounding area. The suite was simply beautiful and the owner (Ian) could not have been more helpful Will be booking again.
the cottage was amazing. Totally unique experience, will definitely come back and will tell friends about it. Clean and warm with lots of interesting thingsto look at .
Had a wonderful time at Wizard's Thatch. The suite was charming.Will stay longer next time.
The uniqueness of the property and excellent service were both a refreshing change and a great experience.
Very convenient to wilmslow, knutsford and mobberley, we were there my No, loved it, However there wer people like us having to come downstairs in our pyjamas for a cigarrette
Good location. Lodge is clean and well appointed. Staff were very friendlyand helpful. Did not eat in restaurant but it looked very inviting.
Spacious, well furnished room and large comfortable bed - friendly staff in hotel and attached pub. None
Excellent beer, nice atmospheric pub. Friendly staff. It problems with checking in system - staff handled it well though. Air con set to 28degC!
Wilmslow Lodge itself was fine When we arrived the Lodge had no record of our internet booking. The guy on the desk was extremely helpful and although fully booked mananged to juggle the rooms to accommodate us. To say this was poor service from your administration is being polite. We had travelled up from Romsey Hampshire and my husband was considering having to return after attending our function. Apparently this is not the first time this has happened and I would be grateful for your comments
Bed was very comfortable Even when all the lights were on because of the light shades the room was still quite dark for reading lots of business documents
Allowed us our request of 12 noon check out None
Pleasant and simple interior design in rooms. Good facilities. Nice family-friendly inn with nice atmosphere. some staff serving at the inn not that friendly.
Pub Coach and Four was great, room was clean and confortable, I felt at ease with nothing that really bothered me at this price At this price nothing stood out to complain about.
Leisure club,parking,food No sofa in my room as stated in the room info on internet,a group of your guests were swearing a lot where your table and chairs area is outside the pub.
hotel was very nice,comfy rooms, staff were friendly , food was good in bar and breakfast, swimming pool was warm and clean will use this chain of hotels again
Use of pool and gym Only shower/wc provided in room allocated. We were moved to a room with Bath/wc. TV/internet access nor working properly. Sound insulation between rooms was very poor.
food and service
Cooked breakfast Aircraft noise
The hotel was very convenient, clean and breakfast was good The verve restaurant closed at 5:30 on the Sunday we arrived which was a bit inconvenient as we wanted to relax and eat in the hotel we did not want to have to go out of the hotel and drive somewhere to eat to eat and the bar snacks were not really what we wanted for the evening meal.
The leisure facilities the cracked sink in the bathroom
The bar was great, good atmosphere and welcoming for families. The room was comfortable and the pool was a great size, although was shocked no signs to say what shouldn't happen as very small children were in jacuzzi area?? Wanted to hire robe as taking very small baby to pool- didn't do robes? Would've liked a shower cap in room as soaps dispensible wasn't anything else. Also copies of bar menu/ childrens menu in room would've been helpful, The reason for out trip was to take baby swimming for first time without taking to a public baths.
The room was very comfortable and well presented. The hotel has all the facilities of a 4 star hotel at a budget price!
Friendly helpful staff and good food. Car parking is a problem in the evenings when there is an event on at the hotel.
bathroom very poor. flush did not clear toilet
Lovely feel to the hotel. You feel very welcome as soon as you arrive.
I was truly amazed that the people were extremely friendly. They went out of their way to ensure our stay at Glossop was a memorable one.
Great breakfast and very friendly hosts. Good views and fresh clean air.
Exceptionally clean and very comfortable. Delicious food. We were looked after very well.
Felt at home - while we enjoyed being away.
Warm relaxed atmosphere and excellent service and the whole place was very clean. Owners and staff very friendly. The best full English breakfast we've ever had! We will definately stay there again. Nothing
Staff very friendly, Bar, lounge, and restaurant areas nicely decorated and comfortable. Excellent views all around. Rooms were on the small side.
We really appreciated the friendly, attentive service. The views from our room and other areas of the hotel were beautiful. Breakfast and lunch were delicious and very reasonably priced. It was our last stop before leaving England ( we originally picked it for it's close proximity to Manchester Airport... 30 minutes away ) and were more than pleased with our choice. It was raining very heavily the morning of our flight, leaving Manchester 9pm, and we didn't know where we were going to fill in the time, the little country drive and leisurely walk we had planned was out of the question. The owners very kindly came to our aid by offering us, at no extra charge, use of the room and facilities until we were ready to leave for the airport.
That all the members of staff were very friendly when we arrived at the hotel. That we had to keep the fan on throughout the night in our room as it was to warm in the room, and we had bad headaches in the morning.
Fabulous location, gorgeous room, luxury bathrobes provided, excellent freshly cooked breakfast, helpful, friendly staff, quiet and peaceful ambience throughout hotel. Although quality toiletries, only bare minimum provided - no shower cap, hair conditioner or body lotion provided.
The breakfast was great!
Stayed before-restaurant is excellent.Lovely building,just upgrading rooms.Love the place,definitely returning(again)
The hotel staff were excellent, welcoming and friendly and for a night out in Alderley Edge, its location is perfect. The room, despite being nicely decorated and pretty well equipped, was very small and really only suitable for one person.
beautiful garden, close to village with good restaurants, excellent service small room. no air conditioning. musty smell in room
Staff - helpful, courteous, efficient Restaurant - absolutely outstanding, the best meal I have ever had (and I've eaten in some world class restaurants) Temperature of room: it was very warm. I am from a subtropical climate, so if I think it's warm, it is. There was only a small window, poorly located, and the room received most of the day's sunlight.
Really friendly staff!
Room too small for family of 4 & breakafast too early!
People were lovely rooms where dated but we just wanted somewhere to stay and close by alton towers. Da dated room no where to get a nice meal you had to travel which we didn't have a car so we stuffed are faces in alton towers...
Excellent location for Alton Towers. Took us 15 minures at about 8.45 when the park was emptying. The best though is the owners, very friendly and helpful and could not do enough to make us feel at home. Could not recommend highly enough. Would fed stay again.
We received a very warm welcome upon arrival & were immediately made to feel at home. We enjoyed a relaxing stay & a tasty cooked breakfast. Their homemade plum muffins were gorgeous! Our shower in the morning wasn't terribly hot - probably not helped by the fact that it was the coldest night of the year! That wouldn't prevent us from going back though - we loved Park View Guest House!
quite night sleep nothing
the couple are very friendly and they gave us a warm welcome.
The hosts were very friendly and welcoming and the breakfasts were very good. Parking was free which was useful.
Good all round No bad points
I felt welcome, the couple who run it are lovely, it felt like a home from home.
There was a good breakfast provided with plenty of choice and available for a good length of time. There was a wedding reception on the day we stayed which involved a very loud disco till late at night and our room was above this so you need to check beforehand and insist on a room well away from the disco area as our room was literally vibrating.
Clean, comfortable and very good price. Nearly always stay there when in Manchester region. We could have done with a second bedside lamp in the double room - otherwise impossible to read in bed!
coffee available 24hrs in the reception area & a very good breakfast choice no highchairs
Staff Helpful Beds too small
This Hotel is right under the flight path for Manchester Airport, where flights continue to arrive during the night. I got one hours sleep. This needs to be reflected in the price and the Hotel should invest in sound proofing.
It was quiet and spacious, with an excellent breakfast
Comfortable rooms, excellent breakfast. The sink in our room was blocked, the shower above bath was impossible to regulate. A room change was arranged but the new room had a good shower minus a bath. We also had trouble with the door key on the second room.
There is a generator or somthing that starts up at about 6am. Wakes you up and then keeps you awake.
The staff were very good. The food was awful and we complained at the time.
the hotel is clean in a good location good size bedroom and good breakfast, with plenty of parking.
the staff were excellent, really friendly and helpful. The room was very clean and spacious. The breakfast staff very helpful and courteous nothing
it was clean and comfortable with pleasant, efficient and helpful staff
Staff gave a wonderful welcome. Always smiling, always pleasant & went out of their way to help. There wasn't anything that was too much trouble. Always plenty of hot water & the shower was great! Having an adjoining great pub that served delicious food was an added boon! The room I had was classed as "disabled" but it really wasn't suitable for someone with certain disabilities, especially the bathroom for someone in a wheelchair. I feel that no advice was sought from an Access Committee or similar. However, the hotel has, at least, made an effort. Having to run the gauntlet of guests, both of the hotel and the adjoining pub, who were smoking outside the main entrance is a very unpleasant experience. And the cigarette ends lying about, because the smokers are too lazy to use the containers, do not give a very good first impression of the outside of the hotel or adjoining pub
excellent receptionist very helpful and professional
Good local facilities, clean, comfortable and close proximity to the airport
Very convenient for driving on to Manchester Airport in the morning.
My room was very nice, the bed was really comfy and big! The staff are really helpfull and friendly
Like other Premier Inns you get a comfortable bed and friendly service. This hotel is handy for people travelling from Manchester airport
we chose the hotel for its proximity to Quarry Bank Mill where we attended a wedding.
The bar area had chips under a table from the previous night when we came for breakfast, the tables in the smoking area were not clean, the ashtrays were full of used cigarettes, there were empty and broken glass also in the smoking area. The entrance to the bar area from the hotel was not clean and the same debris was there for the duration of our 2 day stay.
Price and location was very good - and it was good value for money. Although the room was very clean and comfortable, the room size was not very big.
Leisure facilities The breakfast was drying up under the heat of the lamps instead of just being kept hot.
Overpriced. Breakfast bland.
The food was good. the staff tried hard to please decorative standard and cleanliness of rooms (I tried 2) was poor. holes in the wall and noisy boiler room in first. was quickly moved to their credit but fan and telephone did not work in second room. my hair dryer blew up and theirs cut out I left after that completing my stay elsewhere.
My wife used to the facilities in the leisure center, and we ate dinner in the dining room. The hotel rooms are in need of refurbishment.
location room, food
Room service food was wrong first time round and then overcooked and tasteless second time. I put a request for breakfast in my room which was ignored. I had to then race for a breakfast in the dining room where i had to make my own tea/coffee, the hot food was overcooked and the milk was warm
Room was warm
Location and close proximity to Motorways and town The carpets wore worn on the steps and came away from the metal grips underneath and there was poor sound insulation with a regular sound of some type of motor from within the hotel each morning from 08:30
Cheap and cheerful. Good value for money if you;re not too bothered about slightly shabby decor in rooms. As for question 2.