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The breakfast room and the breakfast itself Noise isolation of the room was very bad. We can hear the neighbor talking. In addition, we had one of the smallest room in the hotel I suppose. It is not a proper real room, it is a connecting room. Specifically ask for not getting one of those... And just 6-7 parking spaces for a hotel of 38 rooms...
We like this hotel very much. It was newly renovated...guess we're on their 2nd day of biz. We got a pleasant surprise, as we're here for honeymoon. The staffs prepare us a complimentary champange & pastries, to welcome us. We got a big jacuzzi in our room, where we can enjoy our time in our room, despite e cold winter. Plus, there was a free entry to the famous nearby Mineral Spa. The breafast was spendid, in a ballroom style. [One of the receptionist was rather pretty, helpful & gentle. Kind of miss her, though. :) Her name is Daniella.] Price wise - It's abit on the high side, though. We paid abt $132 euro, but guess... that's winter peak seasons price, at St Moritz region.
1.The newly renovated room 2.The cleanliness of the room and especially of the bathroom 3.The comfortable bathroom with jacuzzi 4.The breakfast with extended variety 5. The friendly and ready to service staff 6.The view The only problem is the sound from the nearby rooms.
Nice, comfortable hotel,very helpfull staff,modern clean rooms.
Great people, beautiful hotel!
Staffs are kind. Breakfast is very nice. Jacuzzi is great! Very cosy and charming place.
Fine service, exceptional breakfast in a beautiful room No complaints at all
Excellent service. Room very comfortable and clean. Lovely breakfast... Very friendly and helpful staff. :-)
The size of the room; the quietness; the new fittings; the attentive staff.
Big and very nice rooms with splendid view of the alps
The cheap piker owner tried to charge me sfr 4.50 (us$4.50) for tap water during a $60 dinner. I raised hell, and he took it off, but not without "explaining" that "it is not for the water, but for washing the glass" (!!). I have been to Europe at least 50 times in 48 years, and no one has ever had the gall to try a stunt like this. I would blackball this hotel at once.
The politeness of the staff and the quality of the restaurant
Quiet, clean and comfortable. Supposedly the restaurant should be a gourmet one - looked very good, they have a nice selection of wines. Employee or maybe owner was not properly kind. He seemed snobbish which is actually the wrong attititude towards your customers.
Pleasant, welcoming staff; clean, attractive and comfortable room; own room and public areas smoke-free. Pleasant breakfast room with excellent continental breakfast buffet. Pleasant, quiet village. The free Engadine bus & train pass was very useful, and the hotel is just 1 minute walk from the nearest bus stop, and about 5 minutes from the railway station. The hotel's own restaurant was much more expensive than others around.
The room was spacious, the bed very comfortable. We were treated very well by all, including the hotel's owner. The dining room was beautiful, with antique wood-paneled walls and ceilings. The breakfast buffet had a hug choice of foods. The village of Samedan is also quite charming with cobblestone streets and very old buildings and monuments.
Staff were very helpful & friendly.
The staff was very friendly, the room was spacious and warm. The breakfast was great.
Room and adjacent bathroom were very nice for a single room
We were pleasantly surprised when the owner went to pick us up at the train station and even more so when we found out the great gourmet restaurant we did not expect to find in a little hotel in the mountains.
Hotelstaff very friendly and helpful. Very welcoming in the hall was the basket with all kinds of fresh fruit. Guests could use hotel internet for free.
Peacefulness and tranquil surrounds.
The friendly welcome. Made to feel we were home. All we could want in such a great location.
Welcoming, clean & modern room in a historic building, the views over the rooftops and surrounding valley, nice fresh bread in the buffet breakfast along with yoghurts, cereals etc. Nice place to eat in the evening too. Beer garden was put to good use. The town is small and better for it, yet has all the essentials (cafes, grocery stores, even an ATM)
Very cosy family hotel in a gorgeous setting
Nice hotel with helpful staff
friendly and helpful owners and staff. Good location, within walking distance of everything including chairlift. Way better than St. Moritz.
The beautiful location of Berguen.The wonderful staff. The free parking. The view from the room. The comforting atmosphere. The small town of Berguen which still has lots of local (farming, wood industry, hunting) activity apart from tourism. Allthough everything in the hotel looks new it's style is a little old fashioned. Could do with small updates.The number of TV channels was limited but who needs TV in these surroundings.
Everything, it is really good in all aspects. The way people care, treat and help you is remarkable
Beautiful breakfast, great location, cleanliness, helpful, knowledgable staff
Wonderful staff --- great breakfast --- nice ambiance (400 year old building ---beautifully restored --- Rooms were lovely very small with low ceilings --- Church clock Tower across the street!!!!!!!!!!!!! Chimed every 15 minutes ---- also chimed sporadically through the night???
Large room, comfortable bed. Some staff are atrociously rude and believe that the customer should pay for their lack of common sense and unintelligent assumptions.
the management were so friendly, the hotel was unique, old and new style. food excellent. Brilliant place, what a find. nothing, everything was fantastic. if staying near St.Moritz you must stay here, 5 mins on the bus. Do not miss this hotel.
Larger than normal comfortable rooms in a central location
Friendly atmosphere. Centre of town location. Only a minor point - it would have been nice to have had the wash basin in the same room as the toilet.
The owner was really nice and inviting. Breakfast was good and location was nice. The church bell rang about every 15 min all night long. Which made it hard to sleep.
You cannot beat the location in terms of being central and the rooms were spotless. The staff were very kind and accommodating. Breakfast was uninspiring and the price, in general, was quite high. I think Switzerland hotels are quite expensive in comparison to the rest of Western Europe.
Location was good. Breakfast was good, not great. Cost was high, and there was essentially no discount for 3rd person in a room -- it cost 140sf for the 2-person room and 210sf for a 3-person room of the same size. Parking was crowded. No air conditioning, and nearby bell tower rang loud & early. Booking.com website says they accept credit cards, but they don'T.
Mainly friendly staff. No TV. No english speaking staff. No menus in english.
It's within easy reach of the train station. The staffs cannot speak / understand English. For those who cannot understand the local languages, it will be difficult to communicate.
tidy room and a full breakfast provided sound insulation is a bit poor, as it is rather disturbing to the sleeper because of the late coming
Convenient location, clean throughout, polite staff, excellent breakfast, comfortable room. Toilet roll half used and no spare for when it was finished. No curtains other than net so light in room early. Staff could speak only Romansch and Italian. Despite Booking.com assurance that credit cards were acceptable, they were not.
Very comfortable beds, and quiet despite the creaky floorboards in the room itself. Beware, some staff do not speak English at all.
A rambling and fascinating building to stay in which we had good meals. Comfortable and clean rooms. Friendly staff. Excellent location in the quiet centre near to the church. Within easy walking distance of the train station.
Clean refurbished room. No TV. No lift. Parking could be problematic.
The authenticity of the place was at first a bit off-putting (we had to lug our bags up three flights of stairs) but the room was fantastic.
Hostess was helpful in lending us a bus card, letting us use microwave in dining area, and letting us dry umbrellas in storage area. Bus stop and train depot conveniently located near the hotel.
Good position of the hotel near St. Moritz and RhB Only 1 shower for 4 rooms