AI-powered summary based on hotel reviews by KAYAK users. AI can make mistakes.
What are the highlights of the hotel's dining options?
The French restaurant is amazing, and the food options are remarkable. Guests also have access to all the amenities and delicious food and drinks at the neighboring Breathless resort.
How is the cleanliness of the hotel?
The property is very clean and well-kept, ensuring a comfortable and hygienic stay for guests.
What are the common concerns about the food and drinks at the hotel?
Several guests have expressed that the food and drinks could be improved, with some mentioning the need for better food options and others describing the food and drinks as terrible.
What practical information can you provide about the hotel's location and accessibility?
The hotel is conveniently located only 20 minutes from the airport, and it offers increased accessibility with features like an elevator and designated smoking areas.
What can guests expect from the hotel's customer service?
The staff is described as amazing, super attentive, and extremely friendly. Guests have also highlighted the excellent quality and attentiveness of the hotel, even during the pandemic.
AI-powered summary based on hotel reviews by KAYAK users. AI can make mistakes.
Consider Room Selection
Some guests recommended opting for a room with a sea view, as the beach was mentioned to be less suitable for swimming due to debris.
Explore Nearby Attractions
Take advantage of the hotel's proximity to attractions such as Arrecife de Puerto Morelos National Park and Crococun Zoo, which are within a few miles of the property.
Be Mindful of High Season
If possible, plan your visit for May to experience the high season and potentially avoid the low season in August.
Take Advantage of Adult-Only Amenities
The hotel offers increased accessibility and is designated for adults only, making it an ideal choice for a peaceful and relaxing getaway.
Check for Entertainment Options
While some guests enjoyed the entertainment and music, others found the lack of activities disappointing. Consider checking the entertainment schedule before booking.
Consider Food Options
While some guests praised the food, others found the buffet and room service to be subpar. It may be worth exploring nearby dining options or inquiring about specific restaurant experiences.
Utilize the Spa and Wellness Center
Guests appreciated the spa and wellness facilities, including a hot tub, outdoor pool, and massage services, for a truly relaxing stay.
Plan for Shuttle Services
The hotel offers shuttle services for an additional charge, providing convenient transportation options for exploring the surrounding area.
Be Aware of Room Service Timing
Several guests mentioned slow room service, so it may be helpful to plan meals accordingly or explore on-site dining alternatives.
Acknowledge Staff Excellence
Many guests praised the attentive and friendly staff, highlighting specific individuals for their exceptional service.
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Low season | High season | Average price (weeknight) | Average price (weekend night) |
|---|---|---|---|
September | January | $564 | $569 |
Cheapest month to stay with an average 22% drop in price. | Most expensive month to stay with an average 33% rise in price. | Average Sun - Thu price over the last 2 weeks. | Average Fri & Sat price over the last 2 weeks. |
The cheapest month to stay at Secrets Riviera Cancun Resort And Spa is July, with an average nightly rate of $398. The most expensive month is February at $719 per night.
The cheapest day to book Secrets Riviera Cancun Resort And Spa is Monday, with an average nightly rate of $508. The most expensive day is Thursday at $635 per night.
To get the best price at Secrets Riviera Cancun Resort And Spa, book around 10 weeks in advance. This could save you approximately 34% compared to booking last minute.
Distance to city center | Nearest Airport | Distance to airport |
|---|---|---|
4.0 mi | Cancun | 9.5 mi |
