Accessibility and suitability
Bathroom
Outdoor
Dining
Things to do
Services and conveniences
Basics
Parking and transportation
Media and entertainment
Laundry
Workspace
Health and safety
Fitness
Pool
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the highlights of the hotel's dining options?
The French restaurant is amazing, and the food options are remarkable. Guests also have access to all the amenities and delicious food and drinks at the neighboring Breathless resort.
How is the cleanliness of the hotel?
The property is very clean and well-kept, ensuring a comfortable and hygienic stay for guests.
What are the common concerns about the food and drinks at the hotel?
Several guests have expressed that the food and drinks could be improved, with some mentioning the need for better food options and others describing the food and drinks as terrible.
What practical information can you provide about the hotel's location and accessibility?
The hotel is conveniently located only 20 minutes from the airport, and it offers increased accessibility with features like an elevator and designated smoking areas.
What can guests expect from the hotel's customer service?
The staff is described as amazing, super attentive, and extremely friendly. Guests have also highlighted the excellent quality and attentiveness of the hotel, even during the pandemic.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Consider Room Selection
Some guests recommended opting for a room with a sea view, as the beach was mentioned to be less suitable for swimming due to debris.
Explore Nearby Attractions
Take advantage of the hotel's proximity to attractions such as Arrecife de Puerto Morelos National Park and Crococun Zoo, which are within a few miles of the property.
Be Mindful of High Season
If possible, plan your visit for May to experience the high season and potentially avoid the low season in August.
Take Advantage of Adult-Only Amenities
The hotel offers increased accessibility and is designated for adults only, making it an ideal choice for a peaceful and relaxing getaway.
Check for Entertainment Options
While some guests enjoyed the entertainment and music, others found the lack of activities disappointing. Consider checking the entertainment schedule before booking.
Consider Food Options
While some guests praised the food, others found the buffet and room service to be subpar. It may be worth exploring nearby dining options or inquiring about specific restaurant experiences.
Utilize the Spa and Wellness Center
Guests appreciated the spa and wellness facilities, including a hot tub, outdoor pool, and massage services, for a truly relaxing stay.
Plan for Shuttle Services
The hotel offers shuttle services for an additional charge, providing convenient transportation options for exploring the surrounding area.
Be Aware of Room Service Timing
Several guests mentioned slow room service, so it may be helpful to plan meals accordingly or explore on-site dining alternatives.
Acknowledge Staff Excellence
Many guests praised the attentive and friendly staff, highlighting specific individuals for their exceptional service.
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Low season | August |
|---|---|
High season | February |
Average price (weeknight) | $586 |
Average price (weekend night) | $500 |
Value for money | 4.0 |
|---|---|
Distance to city center | 4.0 mi |
Nearest Airport | Cancun |
Distance to airport | 9.5 mi |