Guest reviews
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All Reviews
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Couples
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Overall Rating
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8.7 "Beach is lovely."7.8 "78%
appreciated the clean beach ." 8.6 "Beach sports facilities are great , according to 86%." -
8.5 "Amenities are good."9.2 "92% found the
grounds to be nice ." 7.9 "79% thought thebuilding was wonderful ." 9.5 "95% thought thearchitecture was beautiful ." 8.9 "89%loved the terrace ." 7.8 "78%loved the outdoor sports facilities ." 9.6 "96%loved the facilities for kids ." -
8.3 "Location is great."9.5 "95%
liked the proximity to shopping ." 8.0 "Good access to the airport , said 80%." 10.0 "Great parking , according to 100%." 10.0 "City centre within easy reach , said 100%." -
6.9 "Service is ok."6.4 "Only 64% thought the
service was professional ." 7.0 "Housekeeping was great , according to 70%." 5.5 "55% said thereception staff was ok ." 5.4 "Only 54% found therestaurant service to be good ." 6.8 "Bar service was average , according to 68%." 5.5 "55% found theroom service acceptable ." -
6.6 "Bar is ok."6.6 "
Alcoholic drinks were not bad , according to 66%." 6.8 "Bar service was average , according to 68%." -
6.6 "Rooms are ok."6.3 "Only 63% said
rooms were clean enough ." 6.9 "Beds were acceptable for 69%." 5.4 "Only 54% said therooms were modern ." 6.3 "Only 63% thought thefurniture was functional ." 6.1 "61% thought thebathroom was big enough ." -
5.9 "Breakfast is mediocre."
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5.6 "Average value."6.8 "The
price was ok for 68%." -
2.9 "Disappointing internet connection."3.5 "65% thought it was
overpriced ." 1.9 "81% said thewifi quality was bad ."
Overall Rating
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8.8 "Amenities are good."8.1 "81% thought the
building was wonderful ." 9.3 "93% found thegrounds to be nice ." -
8.6 "Beach is lovely."8.3 "
Beach sports facilities are great , according to 83%." 7.9 "79%appreciated the clean beach ." -
8.6 "Location is great."9.0 "90%
appreciated the closeness to the beach ." 7.7 "Good access to the airport , said 77%." -
7.8 "Good service."8.0 "80% found the
staff to be very friendly ." 8.5 "85% said therecreation staff was great ." 7.1 "Lovely bar service , according to 71%." -
7.6 "Tasty food."7.3 "73% were
happy with the price ." -
6.3 "Average value."
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6.0 "Breakfast is mediocre."
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2.8 "Disappointing internet connection."2.0 "80% said the
wifi quality was bad ." 3.4 "66% thought it wasoverpriced ."
Overall Rating
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8.4 "Amenities are good."8.1 "81% thought the
building was wonderful ." 8.9 "89% found thegrounds to be nice ." -
8.2 "Location is great."8.6 "86%
appreciated the closeness to the beach ." 9.6 "96%liked the proximity to shopping ." -
6.4 "Food is average."6.9 "Only 69% were
satisfied with the menu ." -
6.2 "Breakfast is mediocre."
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6.2 "Bar is ok."6.4 "
Alcoholic drinks were not bad , according to 64%." -
5.9 "Service is ok."6.0 "Only 60% thought the
service was professional ." -
5.8 "Rooms are ok."6.3 "Only 63% said
rooms were clean enough ." -
4.9 "Value below average."3.3 "67% thought it was
overpriced ." -
3.1 "Disappointing internet connection."3.3 "67% thought it was
overpriced ." 2.4 "76% said thewifi quality was bad ."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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10.0review from
If I have only one critic it will be for the casino staff,only place in the resort where for some reason the staff absolutely not friendly,
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9.7review from
Upon arrival, the staff was helpful, polite and always willing to help. Our room was very clean and maintained every day. We had a jacuzzi on our balcony with a great view of the beach. Food was good, a little repetitive , but you can always find something that you liked. Overall an amazing stay... We were able to use the pool at the Bavaro Beach side but they would not serve us any drinks or let eat at the buffet.
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5.7review from
Great facilities, beautiful setting, lots of fun activities available. The food was absolutely terrible, both at the buffets and the a la carte restaurants. Most of the time the food seemed to be extremely dry, as if the food was pre-cooked and were sat under heating lamps for hours. The staff also seemed to be generally miserable, sometimes unhelpful and unfriendly. We were also left without toilet paper for an entire day, after the cleaner neglected to restock the bathroom. A lot of our calls to concierge also went unanswered or were redirected elsewhere to no avail. Also the lack of changing stations in the bathrooms throughout the resort is quite an inconvenience. We are a young couple with a nine month old infant, and having to go back to our room to change the baby is quite a task, as there is a lot of walking from the restaurants back to the rooms in the family section of the resort.
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7.1review from
ovation horrible internet service would not return there because of it a lot of good with no taste
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9.0review from
We like the facilities for little kids. Family friendly, you have to walk (but we do not mind) they have 2 trolleys that pass every 6mnts. the personal is nice, it could be nicer the one in reception but they are ok. They help me to prepare the Happy birthday of my grandmother with music and the cake, that was the extra mile :) The personal is nice, it could be nicer the one in the front desk but they are ok. I know that the hotel was full, but every customer is important. Beside the monologues of yes and no (with any additional information) everything was nice.
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7.6review from
everything is nearby . local is new. room service is not good . and towels too old. 0ne day they only give our one towels for 4 peoples.
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5.4review from
The beach was nice.
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7.0review from
Very nice seashore, palms, very calm waters in the area where the hotel is. Good food in restaurants. Although we've booked the room through booking.com 2.5 months in advance, when we came to the hotel, they did not have our reservation and tried to downgrade us to a cheaper room than what we booked. It took 2 hours and required to talk to hotel manager twice before they actually let us checkin into the room we booked.
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10.0review from
If I have only one critic it will be for the casino staff,only place in the resort where for some reason the staff absolutely not friendly,
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9.7review from
Upon arrival, the staff was helpful, polite and always willing to help. Our room was very clean and maintained every day. We had a jacuzzi on our balcony with a great view of the beach. Food was good, a little repetitive , but you can always find something that you liked. Overall an amazing stay... We were able to use the pool at the Bavaro Beach side but they would not serve us any drinks or let eat at the buffet.
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9.0review from
We like the facilities for little kids. Family friendly, you have to walk (but we do not mind) they have 2 trolleys that pass every 6mnts. the personal is nice, it could be nicer the one in reception but they are ok. They help me to prepare the Happy birthday of my grandmother with music and the cake, that was the extra mile :) The personal is nice, it could be nicer the one in the front desk but they are ok. I know that the hotel was full, but every customer is important. Beside the monologues of yes and no (with any additional information) everything was nice.
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7.1review from
ovation horrible internet service would not return there because of it a lot of good with no taste
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7.6review from
everything is nearby . local is new. room service is not good . and towels too old. 0ne day they only give our one towels for 4 peoples.
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7.0review from
Very nice seashore, palms, very calm waters in the area where the hotel is. Good food in restaurants. Although we've booked the room through booking.com 2.5 months in advance, when we came to the hotel, they did not have our reservation and tried to downgrade us to a cheaper room than what we booked. It took 2 hours and required to talk to hotel manager twice before they actually let us checkin into the room we booked.
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5.7review from
Great facilities, beautiful setting, lots of fun activities available. The food was absolutely terrible, both at the buffets and the a la carte restaurants. Most of the time the food seemed to be extremely dry, as if the food was pre-cooked and were sat under heating lamps for hours. The staff also seemed to be generally miserable, sometimes unhelpful and unfriendly. We were also left without toilet paper for an entire day, after the cleaner neglected to restock the bathroom. A lot of our calls to concierge also went unanswered or were redirected elsewhere to no avail. Also the lack of changing stations in the bathrooms throughout the resort is quite an inconvenience. We are a young couple with a nine month old infant, and having to go back to our room to change the baby is quite a task, as there is a lot of walking from the restaurants back to the rooms in the family section of the resort.
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5.4review from
The beach was nice.
