Pros: The young man was courteous and tried to be as helpful as possible.
Cons: The price they wanted to charge me was not the price I made the reservation for. They have additional fees for insurance which are mandatory, not optional as the website indicated. In addition to the mandatory minimum coverage, if I chose to not put the full coverage they wanted to have a $4000 hold on my credit card. Absolutely ridiculous. In the end after all the headache when the young man called for my vehicle to be given to me it turns out the vehicle was NOT available nor did they have any others. Horrible experience. Never again.