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Everything you should know

Cheapest round-trip
$282
Typical prices: $419-$765
Arajet
Tue 11/13Tue 11/20
MIA - PUJ • Non-stop
Cheapest one-way
$113
Typical prices: $180-$371
Arajet
Tue 11/13
SFB - PUJ • Non-stop
Nonstop flights
You can fly direct with American Airlines, JetBlue and others. Average duration is 3h 41m.
FAQs
FAQs
Top airlines
Most flights • 69 per week
Best reviews • 7.8 score
Airline reviews
+1
Airline reviews
+1
Top routes
Cheapest • 35% average savings
Most popular
Insights
Insights
When to book
in advance
Our data shows that travelers who book at least 5 weeks in advance save around 3% compared to booking last minute.
Insights
Insights
When to travel
Cheapest • 16% price drop
Most popular
Good to know
+1
Good to know
+1
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Flight Deals

Cheap Flights to Punta Cana

 
Discover the best prices for you by selecting your travel dates on KAYAK.

Recent round-trip flight deals to Punta Cana

Fri, Nov 13 - Fri, Nov 20
Arajet Logo
4:38 pm - 8:14 pmMIA  Miami-PUJ Punta Cana
2h 36mnonstop
Arajet Logo
1:21 pm - 3:08 pmPUJ  Punta Cana-MIA Miami
2h 47mnonstop
$282Arajet
Thu, Mar 11 - Thu, Mar 18
Arajet Logo
12:55 pm - 4:31 pmMIA  Miami-PUJ Punta Cana
2h 36mnonstop
Arajet Logo
9:38 am - 12:25 pmPUJ  Punta Cana-MIA Miami
2h 47mnonstop
$282Arajet
Tue, Dec 1 - Wed, Dec 9
Frontier Logo
10:17 pm - 1:41 pmMIA  Miami-PUJ Punta Cana
14h 24m1 stop San Juan Luis Munoz Marin Intl
Frontier Logo
7:30 pm - 5:36 amPUJ  Punta Cana-MIA Miami
11h 06m1 stop San Juan Luis Munoz Marin Intl
$282Frontier
Wed, Dec 2 - Wed, Dec 9
Frontier Logo
10:17 pm - 1:41 pmMIA  Miami-PUJ Punta Cana
14h 24m1 stop San Juan Luis Munoz Marin Intl
Frontier Logo
7:30 pm - 5:36 amPUJ  Punta Cana-MIA Miami
11h 06m1 stop San Juan Luis Munoz Marin Intl
$285Frontier
Wed, Dec 2 - Wed, Dec 9
Multiple Airlines Logo
4:45 pm - 8:21 pmMIA  Miami-PUJ Punta Cana
2h 36mnonstop
Multiple Airlines Logo
7:30 pm - 5:36 amPUJ  Punta Cana-MIA Miami
11h 06m1 stop San Juan Luis Munoz Marin Intl
$285Multiple Airlines
Sun, Nov 29 - Thu, Dec 10
Multiple Airlines Logo
8:00 am - 11:36 amMIA  Miami-PUJ Punta Cana
2h 36mnonstop
Multiple Airlines Logo
1:49 pm - 5:36 amPUJ  Punta Cana-MIA Miami
16h 47m1 stop San Juan Luis Munoz Marin Intl
$285Multiple Airlines
Wed, Jan 20 - Wed, Jan 27
LATAM Airlines Logo
6:15 pm - 9:35 pmMIA  Miami-PUJ Punta Cana
2h 20mnonstop
LATAM Airlines Logo
2:10 pm - 3:55 pmPUJ  Punta Cana-MIA Miami
2h 45mnonstop
$287LATAM Airlines
Fri, Apr 2 - Fri, Apr 9
LATAM Airlines Logo
9:50 am - 12:10 pmMIA  Miami-PUJ Punta Cana
2h 20mnonstop
LATAM Airlines Logo
5:50 pm - 8:30 pmPUJ  Punta Cana-MIA Miami
2h 40mnonstop
$287LATAM Airlines
Wed, Oct 21 - Wed, Oct 28
Hahn Air Logo
5:18 pm - 7:54 pmMIA  Miami-PUJ Punta Cana
2h 36mnonstop
Hahn Air Logo
1:21 pm - 4:08 pmPUJ  Punta Cana-MIA Miami
2h 47mnonstop
$309Hahn Air
Wed, Oct 21 - Wed, Oct 28
Hahn Air Logo
5:18 pm - 7:54 pmMIA  Miami-PUJ Punta Cana
2h 36mnonstop
Hahn Air Logo
1:21 pm - 4:08 pmPUJ  Punta Cana-MIA Miami
2h 47mnonstop
$314Hahn Air
Booking Insights

Price, demand and travel trends for flights to Punta Cana

Use KAYAK data on prices, travel dates, airlines and seasonal trends to compare options and book flights with more confidence.

What is the cheapest flight to Punta Cana?

Miami to Punta Cana is the cheapest route at $282 round-trip, found in the past 5 days on KAYAK. KAYAK data shows this is also the most popular route.

How much is a flight to Punta Cana?

On average, a round-trip flight from the United States to Punta Cana costs $571, based on KAYAK data over the past 12 months. Round-trip fares from Miami average $372, while Orlando runs a bit higher at $374.

What is the cheapest day to fly to Punta Cana?

Tuesday is the cheapest day to fly to Punta Cana at $547 round-trip on average over the past 12 months on KAYAK. Thursday is the most expensive at $623.

What’s the cheapest month to fly to Punta Cana?

•January is the cheapest month to fly to Punta Cana with an average price of $477 round-trip.
•July ($623) and June ($620) are the most expensive.

Based on KAYAK data over the past 12 months.

What is the cheapest time of day to fly to Punta Cana?

Evening flights to Punta Cana are the cheapest at $435 round-trip on average. Night flights are the most expensive at $646.

What is a good deal for flights to Punta Cana?

Flights under $419 are considered a good deal. 25% of KAYAK users found round-trip flights to Punta Cana at or below these prices, with the lowest fares from:
•Orlando $275
•Miami $296
•Fort Lauderdale $302.

When are flights to Punta Cana the cheapest?

Flights to Punta Cana are cheapest 5 weeks before departure. Booking in this window typically costs about 3% less than the average last-minute fare (within 2 weeks of the flight), based on KAYAK data.

Expert advice

Expert advice for your flight to Punta Cana

 
KAYAK teamed up with top travel experts to share the best tips for your journey.
Our travel experts
Harriet Baskas

Harriet Baskas

Expert on American Airlines and JetBlue

Harriet is an award-winning journalist who is happiest in an airport or an unusual museum. Her stories about airports, air travel, and the business of travel have appeared on NBC News, CNBC, USA TODAY, The Points Guy and other outlets. She is the creator of the StuckatTheAirport.com blog and the author of nine books. When not out on the road or exploring the latest airport amenities, she’s home in Seattle getting ready for the next adventure.

Stefanie Waldek

Stefanie Waldek

Expert on United Airlines, Delta and Frontier

Stefanie Waldek is a freelance space, travel, and design writer based in Saratoga Springs, NY. Her words have appeared in Space.com, Travel + Leisure, Condé Nast Traveler, Architectural Digest, and House Beautiful, among other publications. An expert in aviation and expedition cruising, Stefanie is frequently up in the air or on the sea, likely en route to Antarctica or the Arctic.

Mark Chesnut

Mark Chesnut

Expert on PUJ

Mark Chesnut is a travel writer and public speaker with more than 30 years of experience. The 2019 winner of the NLGJA Excellence in Travel Writing Award, Mark is the author of the book “Prepare for Departure” and has covered air travel for multiple top consumer and trade media outlets.

Key details for flights to Punta Cana

Low season

October

Cheapest flight

$113
Beat the crowds with an average 35% drop in travelers.
The most popular month to fly with an average 37% increase in travelers.
One-way flight from Orlando Sanford Intl Airport to Punta Cana

When to book flights to Punta Cana

Are your dates flexible? Find out the best times to travel to Punta Cana based on our flight data from the last year. Discover the cheapest month and even day to fly.
Estimated round-trip price

Your questions about flights to Punta Cana, answered

Find helpful route details based on KAYAK data, including flight times, airports, airlines and booking questions.

  • How do I know if a flight to Punta Cana is a good deal?

    A good deal on a flight to Punta Cana is around $419 round-trip. This fare is in the lowest 25% of round-trip prices searched on KAYAK, averaged across the cities most often searched as origins by KAYAK users.

  • How far is Punta Cana from downtown Punta Cana?

    Punta Cana is 5.1 mi from downtown Punta Cana.

  • How long are nonstop flights to Punta Cana from different departure cities?

    Nonstop flight time to Punta Cana varies depending on your departure city:

    • From Miami: 2h 20m
    • From Orlando: 2h 35m
    • From Charlotte: 3h 23m
    • From Raleigh: 3h 25m
    • From Washington, D.C.: 3h 48m

  • How expensive are last-minute flights to Punta Cana?

    Last-minute fares to Punta Cana (booked within 2 weeks of departure) are typically 2% lower than the average round-trip fare of $571. Booking late can sometimes save money, but availability is limited.

  • What is the difference between the most popular and the most frequent airline at Punta Cana?

    American Airlines operates the most flights from the United States to Punta Cana at 69 per week, and for this route American Airlines is also the airline most often selected by KAYAK users searching for flights from the United States to Punta Cana. The two are often different because flight volume reflects an airline's schedule, while popularity reflects traveler choice.

  • Which airlines should I consider for flights to Punta Cana?

  • How many flights serve Punta Cana?

    Punta Cana receives 33 flights per day and 233 per week from across the world. New York has the most flights to Punta Cana, with 49 weekly flights.

  • How do I get to Higüey from Punta Cana International Airport?

    For the majority of travelers, the easiest and most convenient way to get into the city from the airport is to take either a taxi or a private shuttle. The local minibuses, known as guaguas, are also a popular option for the more adventurous tourists. If you do take a taxi, note that haggling may be necessary and prices can change depending on if you speak to the driver in Spanish or not.

  • What hotels near Punta Cana International Airport offer free transport service?

    Punta Cana is a resort town, so naturally many hotels in the area offer complimentary shuttle service to the airport. Some of the popular hotel options with free transport include Dreams Palm Beach Punta Cana, Sunscape Bavaro Beach Punta Cana, and Iberostar Bavaro Suites.

  • What facilities are available for families traveling with kids at Punta Cana International Airport?

    The play area in Punta Cana International Airport is the perfect place for kids to burn off their excess energy. Whether you are just landing in Punta Cana or you are on your way out, a stop at the play area is great way to quiet down the kids before or after a flight.

  • What restaurant options are there at Punta Cana International Airport?

    Travelers looking to grab a bite to eat fresh off their flight to Higüey are in luck, as Punta Cana International Airport has a wide selection of dining options. Segafredo, Sky Bar, and Sushi Delight are just some of the popular restaurant options at the airport. Additionally, there are, of course, the fast food staples seen all across the world, such as McDonald’s, Taco Bell, and Pizza Hut.

  • Where should I wait if I booked a private airport transfer in advance?

    If you booked an airport transfer in advance, your driver should be waiting for you either inside the terminal at baggage claim or directly outside the terminal building. Your driver will then escort you to the car.

  • Does the Punta Cana airport offer services for passengers with reduced mobility?

    Yes, the entire airport is accessible for those with limited mobility and wheelchair rental is also available. However, you need to request these services in advance by contacting your airline before your departure. It is also worth noting that occasionally there are no jet bridges to disembark, so you will need to let your airline know if you are unable to use stairs and they will bring equipment to help you get off the plane.

  • Are there direct flights to Punta Cana from any major US cities?

    Yes, you can fly directly to Punta Cana from several major US hubs. These include New York City’s JFK and EWR Airports, Chicago’s O’Hare Airport, Atlanta, and several others. These are typically on-board Delta Airlines, United Airlines, and several others. However, there are also flights with one layover from these airports, so that is also an option if you are looking for cheaper flights.

  • What documentation will I need to enter the Dominican Republic?

    Foreigners entering the Dominican Republic as tourists must comply with the following requirements: Passport with a minimum validity of six (6) months and with at least 2 blank pages. You need air, maritime or land tickets of entrance and return. You will also need to have a tourist card. This is often included in the airfare when you buy your ticket, but double-check with your carrier just in case it isn't. If it is not included, you need to buy one when you land. The cost of a tourist card is about $10 and you can purchase one as you are going through customs and immigration.

Your guide to booking Punta Cana flights

From booking to airport arrival, find tips to help you plan your flight with more confidence.
  • For the best chance at a low fare to Punta Cana, book around 5 weeks before departure. Based on KAYAK data from the last 12 months, fares are historically about 3% lower during this window than last-minute fares.
  • For flights to Punta Cana, a good round-trip fare is around $419. If you find a fare below that, you're getting a strong deal.
  • If your travel dates are flexible, consider flying to Punta Cana in January. Round-trip fares historically average $477, making January the cheapest month to travel based on KAYAK data from the last 12 months.
  • Before you book:

    • Check the route's typical price range so you can spot a deal.
    • Confirm baggage fees and seat-selection costs on budget carriers.
    • Verify whether you need any travel documents beyond ID.
    • Pick a departure airport, since your nearest may not be the cheapest origin.
  • Shift your departure to afternoon to save up to $211 per round-trip. Afternoon flights to Punta Cana average $435 compared to $646 for evening flights.
  • Bag allowances vary by airline, fare type, cabin class and route. On flights to Punta Cana, some airlines may include bags at no extra cost. For example, Arajet includes a cabin bag and a checked bag in Economy Class, JetBlue includes a cabin bag and a checked bag in Economy Class and United Airlines includes a cabin bag and a checked bag in Economy Class. Always check the fare details before booking, since bag policies can change by ticket type.
  • Once you arrive in Punta Cana, a few great places to start are Playa Juanillo and Luna del Caribe Dinner Theater. These are popular with first-time visitors and can give you a good feel for the area.
  • Looking to pick up a few souvenirs or gifts for family and friends before you head back home from the Dominican Republic? Fortunately for you, Punta Cana International Airport has wide variety of stores and duty-free shops available. For local goods, stop into the likes of Criollitos and Punta Cana Para Ti, whereas for brand name items, stores like Swarovski and Victoria's Secret are your best bet.
  • Many travelers worry about the food and water quality when traveling outside their home country. However, with proper preparation and a bit of first aid equipment, food poisoning is a non-issue. Luckily for travelers landing at Punta Cana International Airport, if you forgot your first aid supplies, you can simply head on over to the pharmacy within the airport. There you can find anything you may need from band-aids to antibiotics.
  • If you need to exchange currency when you arrive in Punta Cana, you can do so at the airport immediately upon arrival. However, depending on where you are staying, it is possible that you can use American currency if you do not plan to leave your hotel.
  • For those traveling with pets or service animals to Punta Cana, it is important to note that before departure, you need a health certificate issued and signed by a licensed veterinarian for them to enter the Dominican Republic. Bringing pets will also require a microchip and an up-to-date rabies vaccine. It's also recommended to crate-train pets in the weeks before a move and book the flights using pet-friendly airlines
  • If you want to relax after your long flight to Punta Cana, you can take advantage of the VIP services before leaving the airport. The VIP lounge comes with a meet and greet when you arrive as well as access to the luxurious lounge areas where you can enjoy food and beverage before heading to your accommodation. It is located at Terminal A,opposite Gates 5 and 6.
  • If you are picking up a rental car when you arrive at Punta Cana International Airport (PUJ), you'll find rental car companies after exiting baggage claim. Follow the exit passage towards the car rental area in front of customs.
  • If you would like to buy a SIM card for your phone upon arrival, you will unfortunately not be able to do so at the airport. However, you can visit the Blue Mall Punta Cana just 5 minutes from the airport to find this service.
  • For flights to Higüey, Punta Cana International Airport (PUJ) is certainly the best choice due to its immediate proximity to the city. However, some visitors of the Dominican Republic may find themselves flying into airports such as La Romana Casa De Campo International Airport (LRM) or Las Americas International Airport (SDQ). Las Americas International Airport is especially popular, as it is the primary airport for Santo Domingo.
  • Want to start and end your trip living in the lap of luxury? If so, Punta Cana International Airport’s VIP services are the way to go. They offer personal meet-and-greets at both your arrival and departure from the airport, along with access to their luxurious lounges.
  • If you are staying at a resort in Bavaro, chances are there is free transportation ready to pick you up. For those who are winging it, though, buses, shuttles, and taxis are your best way to get to Bavaro.

Reviews of the top 5 airlines flying to Punta Cana

 
Need help choosing which airline to fly with to Punta Cana? KAYAK airline reviews give an overall score for each airline based on loads of factors, including comfort, boarding, in-flight entertainment and more, to make your decision easier. See airline scores according to verified KAYAK customer reviews.
7.8
DeltaOverall score based on 8626 reviews
7.8Entertainment
8.1Boarding
7.8Comfort
7.2Food
8.5Crew
Airline reviews

Flight was very delayed so I was able to get on an earlier flight via stand-by. Crew communicated effectively around delay and worked to make customers comfortable. Wifi was ok, streaming TV was great. App functionality broke down once I was moved to stand-by on earlier flight.

6.0 GoodElliot, Oct 2026
Read more Delta reviews

Flight was very delayed so I was able to get on an earlier flight via stand-by. Crew communicated effectively around delay and worked to make customers comfortable. Wifi was ok, streaming TV was great. App functionality broke down once I was moved to stand-by on earlier flight.

Everything was great except the fact that catering did not restock the flight from ATL to GRB and we were only offered water.

The cabin was definitely dated, but that's about par for the course. The flight crew were wonderful as always (always a Delta highlight), but the boarding process was slow with little direction or encouragement to get people in their seats quickly since we were already delayed.

Flight was delayed and not a lot of communication on why until we got on the plane.

Horrible experience. Delta delayed the flight to 11pm which happens. Apparently the pilots were there but we were waiting for flight attendants to arrive from Detroit and they were delayed. They could have made arrangements but that’s fine. What was truly horrible was that at 10:50pm the pilot comes out and says the flight will be cancelled but hasn’t been cancelled yet in the system. It’s being cancelled because the pilots have timed out. As soon as that plane got delayed past 10:50pm delta knew it couldn’t fly. Yet they made us wait around for hours. When the flight finally got cancelled all the area hotels were booked and flights for the next day were unavailable until midday. All I wanted was to spend one day with my family before needing to fly abroad on another delta flight. That will be my last flight with them. I’ll take my 800k miles flown and annual spend to an airline that isn’t so thoughtless.

Totally organized, quick boarding, professional staff and ON TIME! Good size seats in the cabin Wonderful experience

Delay from Atlanta to Tampa was simply unacceptable. Multiple delays led to us landing after 3am. Worst travel experience of my life

I usually like delta. However this is my second flight that the wifi does not work

None of the airplane features were available during the flight.

Old plane and old configuration/seats but still comfortable for a morning flight

Comfortable seats and good crew. There should be some breakfast options in menu for economy class to purchase Wifi was not working in the flight

First class flight crew was barely available. They came through 3 times while we were on the plane for nearly 4 hours.

Please stop those idiotic and unrelenting announcements, commercials and stupid credit card drivel. All together about 15 minutes of stupidness that annoys each passenger.

On time. Carry on and personal bag was accommodated on the plane. Entertainment was accessible without bringing own device. Whole can of juice was provided rather than a pour.

On time. Accommodated carry on and personal bag in the plane. Good entertainment available and access without using own device. Gave a whole can of juice rather than a pour. Seat did not recline much.

Flight attendant incredibly rude. Stuck her finger in my drink and didn’t even have the courtesy to apologize.

I like the first class seat amenities like the phone charger on the armrest even though it didnt really work on mine and the partition between the seats. I also liked that there were additional places to stash things during the flight. The food I got was steak and it was really tough to cut with the knife. Chewy too. A little disappointed in that. I liked that your name is on the screen too. nice touch. great service overall.

Good, our flight was delayed but that was totally out of their control due to weather and a presidential visit.

Everything was the best it could be. Crew found me with pre- ordered food. Excellent experience!

Lady was a bit rude during boarding and I was being nice to her.

My overall experience with JetBlue was pretty poor and disappointing. We originally booked a DIRECT flight home from Boston on 9/28 at 8:00pm even though it cost more than the non direct flights. With no reason other than "unforeseen circumstances", our flight home Monday was cancelled and we were rebooked on a 7:00am flight on 9/29 with a layover in JFK. We were traveling with sick kids coming home from a funeral of a loved one and needed to be at work on Tuesday so paying extra for a flight home Monday was something we had to do. The original direct flights were considerably more expensive than the non direct flights- so I don't understand how Jetblue did absolutely NOTHING to compensate or right their mistake. We will not be booking with them in the future because they are not reliable and they showed no remorse nor did they make any attempt to make things right. The least they could have done was credit the difference in cost of flight because I know our original flights cost more than the one we were rebooked on. Once again- we will not be flying with them in the future and will advise family and friends to be aware of the risk you run when giving them your business. Do better.

The flight attendant was snarky and the flight took off very late. I know it was an issue with air traffic control and the runways in Boston, so not really anyone's fault, but very frustrating, I missed an important meeting because of rgr delay. They didn't offer headphones to watch the TV, but luckily I remembered my own and was able to enjoy watching a movie.

Terrible. We originally booked a direct flight from BOS to MCO on 9/28 at 8:00pm and it was cancelled due to unforeseen circumstances and the flight we were rebooked on was on 9/29 at 7:00am with a layover in JFK. We were traveling with sick kids so leaving at such an early hour was absolutely miserable, and on top of that we all missed work which we couldn’t afford. On top of that- we paid a fortune for our flights to be direct without a layover and the flights with layovers were cheaper so at the very minimum we should have been refunded the difference. With absolutely no explanation or sympathy from JetBlue- we will avoid using them in the future due to the fact they aren’t reliable nor do they correct their mistakes.

Experience with JetBlue was poor. We were originally suppose to fly home on a direct flight on Monday the 28th at 8:00pm and we it was canceled due to “unforeseen circumstances” and we were rebooked on a 7am flight on Tuesday the 29th with a layover in JFK. Traveling with sick kids and waking up at an ungodly hour was miserable, and not only that it caused all of us to miss work. We intentionally flew our Monday on a direct flight and the direct flight was far more than the non direct flights on any given day. There was no compensation provided let alone a reasonable explanation. When you are charging people those type of prices for domestic same coast flights- you should be at least refunding the cost difference of the flights if you are rebooking them on a cheaper flight. I will never fly JetBlue again because they are unreliable and don’t correct their mistakes.

Wasn’t very happy with our flight home due to the fact it was cancelled with absolutely no reason. It was a direct flight at 8:00pm on Monday and they rebooked us for a 7am flight on Tuesday with a layover. Traveling with sick kids, getting up that early was miserable and on top of that we all missed a day of work that we couldn’t afford to with absolutely no apology or compensation from JetBlue. The original cost of the flights were astronomical because we flew out on Monday over Tuesday and also we paid extra for the direct flight then we would have for the flight with a layover. Super disappointed Jetblue truly could have cared less. Will avoid them in the future due to the fact they aren’t reliable nor compassionate for the inconvenience these changes cost their clients.

No WiFi, no power to charge phone, confusing boarding, delays

All the TV screens in my rows was non functional . The map shown for an international route was antiqued..

There was a fowl odour coming from the lavatory the entire flight

The flights are back on time and everything else runs perfectly.

Surly, unhelpful ground staff at JFK. There was a complete lack of empathy—a flawed check-in ordeal caused us to miss our flight. All airlines that I have ever flown would have worked to help me solve the ticket problem. Instead, frontline employees shrugged their shoulders and pointed fingers at us for having made an error. I will do anything to avoid EVER flying on Jet Blue again. It well deserves its low rank among airlines.

First no airplane at the gate because the previous flight was canceled (and they didn't know?) Then we board and there's a maintenance issue. Then we're told the technician doesnt have the right certification and they need to call another. Then FINALLY we are taxiing. But wait! Flight plans expire after 3 hours and we were not granted permission to take off. So taxi was halted while a new flight plan was filed. Then....no beverage service. Never flying American Airlines again. If they mess up operations this much, how good can their maintenance or training possibly be?

First class snacks - stewardess gave out multiples to everyone until there was almost no selection left when she got back to me last in first class cabin. Nothing left that I would eat.

Uncomfortable, not managing boarding process and managing people in the way waiting to board at a later time. Terrible delays

Nothing went well. The crew timed out, they sent us to 7 different gates, my original flight got delayed 8.5 hours, and the best American could do was give us a $12 food credit.

Another American Airlines flight, another significant delay. At least this one wasn't canceled like many others have been. This time we sat on the runway at LaGuardia for 2.5 hours. By my count that is 7 American flights the last three months that have been delayed 2 hours or more or canceled entirely.

My boarding pass said gate E5. I arrived at gate E5 by 12:45pm. At 2:10pm, I received a phone call stating I was supposed to be at gate D37. They would not wait for me to get there (by the way, the plane was still there when I got to gate D37, but everything was closed and no one was at the door). The next flight at 7:40pm was sold out; was told I'd be put on the 9:47pm flight. I was so stressed, I became chokey (apparently I have mild asthma). By the grace of God, a lot of begging, and the customer service rep taking pity on me, I was able to get on a 4:50pm flight to Philadelphia.

Staff announced flight was delayed. Then after passengers took the extra time to get food etc, announced it was on time. Not enough overhead space for a full flight Seats were super small and crammed. Crew welcomed us aboard to another "on time gate departure” only to sit on the tarmac for two hours. They made 2 announcements as to why that no one could understand. NO ENTERTAINMENT- food was a bag of old pretzrks. After landing, sat on the tarmac for another 20 minutes “looking for a parking spot”. I never fly American due to past poor performance. I had to that day due to departure time. American never fails to disappoint.

We got upgraded for this flight. But the particular bright spot was the flight attendant in our cabin. She was attentive but not intrusive. She interacted in a personal way with each passenger and gave a great service. Thank you!

Horrible costumer service i was treated very bad the crew were rude 😟 didn’t get my wheelchair that I requested I was the last one the get in because no seat was assigned and after my 2 stroke I cannot be on my feet for too long but they didn’t care didn’t take my medicine on time because all the complications and delays when my bag was sent already I hope yall can train your crew better.

Crowed but safe flight and arrived at my destination on time

I got to the airport and the airline told me i did not have a flight. I never got a confirmation email yet I did get charged. Please refund my money asap

Was charged for ticket, unable to check in online, made the line to speak to someone at the counter but was told I did not show up in the system as having a ticket to fly - even though I have the email with confirmation and credit card was charged. I could not purchase another ticket at the counter, only online which was not working. Ended up buying a flight on another airline at the airport. Called customer service to claim the cost of the original ticket, was told I showed up in their system as having a ticket but did not check-in or show up to board the flight. Currently pending review for refund via their customer service team, they were very nice and helpful over the phone despite the many glitches.

Do not book with this airline. Flights delayed over 3 hours and no explanation. They keep changing your itinerary every hour.

Awful. Not water, or chargers or space under the seats, the plane was very old and poor maintenance, seats really dirty, sticky, seats pockets with wires pinching your knees. Connection with no announcements, plane departed 1.30 hour earlier for an extra stop to refueling in Trinidad & Tobago. Even that we had a 3 hrs delay, seated in the plane in the runway.

Really bad. Uncommunicated stop in Trinidad & Tobago for refueling. Extra stop added 3 hours of discomfort without allowing off the seat. Not even water, or chargers or boarding groups.

Horrible service. No communication from the crew as to why a 6 hour delay then cancellation

We waited in an overcrowded bus for over a half hour. It was uncomfortable. It would have been better to have waited in the terminal in a line

I paid extra for a comfortable seat in the second flight, but the plane didn't have those seats, the first one did

The Arajet person who greeted us initially was unhelpful & rude about the mandatory migration form which has to be completed digitally but the systems don’t work properly. The boarding gate was changed twice and initial boarding was delayed. Once on board we we had to wait an hour and a half before take off. It was hot and there was very little room for tall-ish people to fit their knees in. The crew were pleasant but working in a poor situation. The plane was delayed because we were waiting for people from a delayed interconnecting flight. Arajet must have known that before we were asked to board. Better information, decisions & communication were needed.

My seat was broken and the crew had to find me somewhere else to sit. The crew was extremely courteous about this

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