Cons: "I missed my original flight due to weather and JetBlue booked me on the next one but it wasn’t for another 24 hours. I only missed the flight by a few minutes but the crews were not communicating with each other that they had a passenger arriving for that flight. Because the delay was weather related, they wouldn’t provide accommodations. And it was 1 in the morning. So I missed a whole day of my trip and had to sleep in the airport. I will not be flying with JetBlue again."
Pros: "The crew were great. The seat could always be bit more comfortable."
Cons: "Examine the seats in the cabin it seems to be loose from the mounting to the floor."
Cons: "Flight was eight hours delayed had to book another flight still I’m not in Jacksonville. This is disgraceful"
Pros: "The price on ticket"
Cons: "Improve in flight entertainment . The plane had screens that did not work or had problems with the audio jack . Either they make a WORKING app for in flight entertainment- OR fix the devices of the plane. The plane was boarded one hour late at least, that was very annoying ."
Pros: "JetBlue it have a lot more space for your and it was on time too but this morning the rain delay us a bit because they close one of the run way so it was not easy to get out"
Cons: "Entertainment System wasn’t working properly. Movies were down as were many of the channels. Although a disappointment, JetBlue is still amazing!"
Pros: "Comfortable plane. Great staff!!"
Pros: "Terrible mis maletas no aparecen, pésimo servicio"
Pros: "Crew was awesome, warm, welcoming friendly and accommodating. We had the opportunity to use their new TV system and it was 1000% better than the other screeens. I didn’t pair my phone but I don’t think I could have watched Netflix like I wanted to."
Cons: "Teleportation would have been better but jet blue is great for now."
Cons: "3 hours late 2 returns to terminal and change of plane and gate"
Cons: "We had to wait 30 minutes for a crew member to show up which delayed our flight."
Cons: "Our return flight was delayed over 4 hours and they didnt keep us properly informed and ahead of time . We were travelling with kids and it’s was stressful to keep them at airport for so long . They didn’t provide us with any dinner or meal vouchers either"
Pros: "Gabe me a free wine"
Pros: "A lot"
Cons: "a little comfy seats"
Pros: "Jeffrey from the crew was outstanding and entertaining!"
Pros: "The crew, snacks, leg room."
Cons: "Plane was a little old and dirty. Flight was delayed ~1hr"
Cons: "The boarding process"
Cons: "Very turbulent flight and overcrowded"
Pros: "The flight was comfortable enough once it got going after a 5-hour delay."
Cons: "Flight from FLL to SFO was delayed by 5 hours due to a technical issue with the plane. Upon arrival I received an apology email from JetBlue and a flight voucher. However, I will also be filing a claim with the airfare app to seek reimbursement for the enourmous inconvenience this delay caused."
Pros: "Boarding was on time. Flight arrived early. Flight crew very pleasant."
Cons: "No issues."
Cons: "The planes are incredibly outdated. The flight was delayed due to maintenance issues and I see why! The life vests under the seat were falling down and sliding all around the floor. It was a mess."
Pros: "The flight was relatively quick and smooth."
Cons: "When I boarded the flight the overhead bins were already full so I had to check my bag at the gate. When I picked it up at baggage claim my bag was soaked and my pink bag had black dirt all over it. The terminal had poop on the floor in multiple spots along the main path where people walk, which is clearly disgusting and concerning. Although the flight was fine the combination of these things made it a very unpleasant experience."
Pros: "The crew on flight was awesome"
Cons: "Flight was delayed and late for my trip"
Pros: "Not much"
Cons: "Checked in online, but no gate was assigned. When I asked the person at the desk what gate I was to board at, he looked up the information as if I was asking him for the access code Chase's bank vault. He didn't even write it down even thought he had a pen in his hand. Apparently, at customers, we are not suppose to get this information and it's a burden on the employees to give it. Again the flight was late and while I know it was due to weather, we were seated in the plane and sat at the gate for more than an hour. Apparently, we were not cleared to be given an update. Once again, the speakers at the seat didn't work. Apparently, this is a constant problem with JetBlue"
Pros: "We left on time."
Cons: "The entreteiment is poor."
Pros: "I liked that all people working for Jetblue can't wait to be of assisstance to you. All are well spoken and neat. The operation runs so smoothly. Its just a wonderful experience."
Pros: "Lost both luggages now I have nothing and still do not know when I have my luggage."
Pros: "Amazing service from start to finish, movies for really long flights, comfortable seats and always a pleasurable experience :)"
Cons: "Leg room is tight but I can live with that"
Pros: "Crew was great."
Cons: "The seatback tv was not working well and the Wifi was so bad it wouldn't even stream music the first 3 hours of the flight."
Pros: "Almost everything was great"
Cons: "Slight delay, but good"
Pros: "Checking in"
Cons: "Delayed on take off"
Cons: "One of the main reasons why I chose Jetblue its because it is an ALMOST 4-5 star experience with great affordable ticket prices. Unfortunaltelly the ALMOST it is so, due such an important role such a host/hostess at the airport representing so poorly the company, EVERY TIME I leave from fortlauderdale airport. Once the check-in kiosk fails to complete to check you in (and I am ok with machines poor work) you are directed to a crew members in the counters. A host/hostess from jetblue standing in front of the counters, instead of greet you properly or showing some sort of degree of willingness to welcome you or help you tell you "yes, what do you need... ? That never fails! It feels like you are breaking in into a zone you are not suppose to be, and annoyingly you are disturbing these people. It so confusing why they have those attitudes, specially at that position, where you really need to clear up the bad weed in choosing your personnel. I think these few"crew members" can make a smooth transition to nightclub bouncers, where I'm sure will be a great fit."
Pros: "Every thng but get bumped for my original departure date!"
Cons: "They over booked and closed the doors 30min before take off missed an important appointment! !! Not happy at all"
Pros: "I have never seen an airline get the bags off the plane and onto the baggage carousel as quickly as JetBlue did on my flight!"
Cons: "Wished they had sandwiches for sale. It was a noon flight arriving to EWR at 3. That is time to eat lunch."
Pros: "The seats were very comfortable. The snacks and drinks were free and had a good variety to choose from. Watching Direct tv was an added bonus. The attendants were all very nice and efficient."
Cons: "It would have been quicker and easier to board from the back of the plane forward. No one would have to wait while people stowed their bags and the people seated would not have to suffer through being hit with bags as people struggled to get through with their luggage."
Pros: "We got there safely"
Cons: "Crew seemed rushed and tired. Short answers. Couldn't hear the call to board or instructions from the Jet Blue area where you could recharge electronics, so the crew seemed peeved when I didn't have my passport at the ready. I expected a much more upbeat and festive feel going to a happy place like Nassau but instead felt pushed along."
Cons: "We had booked our flight well in advance (oct 2017). Six travelers sitting in one row. Day before checked in through the jet blue app and our electronic boarding passes had our seats confirmed. Next day check bags and print boarding passes and our seats are all changed and everyone is separated!"
Cons: "Overhead reading lights didn’t work, my partners tv didn’t work, the movie I had was only in Spanish and the overhead bins were too small and had to gate check my bag Sloppy plane maintenance by JetBlue Not worth the extra money to sit in extra leg room seats over$120 for two of us"
Pros: "The ladies at the gate were able to provide us with the best updates and tried their best to keep everyone calm and answer as many questions as possible and were constantly checking for updates. They also provided water and chips for us where no one else was trying t do anything at all."
Cons: "The flight was delayed several hours due to mechanical issues in the cockpit. Why they would think we would want to fly on that plane after the pilot refused the "fix" and left because he and his crew "timed out" because we waited so long. Flight was scheduled to depart at 8:26pm, we didn't depart until well after 1am. I got home at 6am! The ladies at the gate were awesome, however the "supervisor, Armondo Gonzalez Figueroa, only came to restate what had already been said by the gate agents, did not have ANY answers, did not offer any solutions, barely answered any questions, and stopped the gate agents from removing blankets of the plane to provide to the many many passengers who were waiting there freezing. The compensation offered was a joke. HORRIBLE EXPERIENCE!!!!!"
Pros: "pleasant polite and arrived early!"
Pros: "everything on flight was excellent!"
Cons: "at time of flight: the price!"
Pros: "Crew very helpful and pleasant"
Cons: "The 2 hour delay"
Pros: "Smooth process, friendly crew"
Pros: "Very friendly crew."
Pros: "Everything went smoothly Flight was okay"
Cons: "Female attendant was very unpleasant"
Pros: "the food options and staff"
Cons: "i reserved two seats together and when we checked in we were sitting apart."
Pros: "Large space"
Cons: "Old plan"
Cons: "It was cold. Regulating temperature would be nice"
Cons: "Flight delayed and couldn't land at la guardia. Had to get a taxi to get back to laguardia because it landed inJFK"
Cons: "Horrible!! Significant delays. Missed my connector due to delay then was delayed again when leaving Florida. Horrible experience and will probably never fly Jet Blue again."
Pros: "The crew was not overly friendly"
Pros: "Crew was good. Seat uncomfortable and hard."
Cons: "The main economy seats were far too narrow."
Pros: "Everything was good."
Cons: "All good"
Pros: "Crew, atmosphere, timeliness. I was satisfied overall"
Cons: "Gate number changed couple times before flight departure"
Cons: "Broken monitor and seat"
Pros: "Crew was nice the flight was smooth and comfortable seats."
Pros: "These Comfort+ seats had the most legroom of any airline (Delta, JetBlue, American etc) short of Business class that I can remember in my adult life!"
Cons: "Always need more room"
Cons: "Missed the flight due to the sheer unhelpfulness and incompetence of the gate personnel. They would not let me board, since I was about 10 minutes late. THEN THE PLANE WAS DELAYED FOR ABOUT 2 HOURS!!! I was stranded in NY, overnight, and had to pay hundreds of dollars for a train ticket and a cab."
Pros: "Internet access. Waiting area at JFK with charging stations for every seat and a tablet to order food & drink."
Cons: "Give food to passengers"
Pros: "The crew was very friendly and helpful. With the plane full they managed to serve all with smiles on their faces and solved all problems, including cabin luggage problem."
Pros: "Crew and food"
Cons: "Spacing between seats and overhead luggage storage. They ran out of room before the entire plane had boarded"
Pros: "The flight was on time at departure and 30 minutes on arrival."
Cons: "Since I got a good deal on the ticket, my boarding zone was “Basic”. That kind of sucked, but I still could fit bag in the airplane so it all worked out"
Pros: "Boarding process was smooth."
Cons: "In flight service was disappointing."
Cons: "Boarding at JFK.Always messy"
Pros: "Great service from boarding to landing"
Cons: "After a delay of about an hour on a very full flight the gate agent asked for volunteers to check their rollaboard suitcases. The gate agents then allowed those who checked their rollaboards to board before Zone 1,which was fine. However, a bunch of people without gate check stickers on the rollaboards were also allowed to board before Zone 1, which was aggravating. There was a long delay on the tarmac, during which we had to pull back to the gate or to a maintenance area before we finally took off. When we arrived in Vegas there was no gate for us to pull into, which led to another long delay of an already long and delayed flight."
Pros: "Michael was super polite and helpful. i Traveled with my young son and he took such good care of us."
Cons: "The flight was delayed by more than an hour. My seat's entertainment system was broken, so an 8 hour flight with not much to do other than sleep."
Cons: "The flight from. JFK to Barcelona was delayed as well. Their computers were down in Atlanta. So everyone had to have their name hand typed into a computer when boarding. Then the pilot said that our bags are usually weighed and computerized for even distribution on the plane. That system was also down, so we sat on the runway waiting for that problem to be fixed. When we arrived at Barcelona, I unpacked and discovered a jacket and pants in my luggage were wet. The only place that could have happened was at JfK during their rain storm and the luggage weight issue."
Pros: "very nice and willing stewardesses"
Cons: "tragic little place for legs, lack of space"
Cons: "Paid extra for a seat that didn't have any extra leg room. The entertainment system was broken for the whole plane during the first 2 hours."
Cons: "My daughter was booked on this itinerary and was finishing her last leg of journey. Complete ticket was booked thru Delta Airlines. Her flight from Amsterdam to New York today operated by KLM, was delayed by few minutes. And Delta flight from JFK to Cleveland DL4084 was preponed by airlines. Result was my daughter was not allowed to board the aircraft. Worst was yet to come. Your staff at the gate offered her a flight to Cleveland for next day at 3:30 pm??? Means around 24 hours later. Is this how you behave with a girl of 19 years, asking her to stay at the airport. She was refused Hotel and Lounge stay by your team!!! Is this what you call customer services??? Obscene services is what I would like to term it as!!! My daughter asked them to give this is writing, which was refused to her. Why are your people scared to put it in writing if everything that you are doing is right by the Law??? I was left with no other option but to book her on American Airlines flight today departing at 9 pm to ensure that little girl doesn’t have to spend close to 24 hours at airport by paying $423. Who is going to bear the loss of money and mental torture that your team has given to me and my daughter???? I shall be awaiting your response as to what do you have to say to this pathetic attitude of your team. Rajesh Mendiratta Sent from my iPhone Rajesh"
Pros: "The flight for getting us therw"
Cons: "No food and no entertainment"
Cons: "It was not acceptable and very disappointed that flight DL391 from SDQ to NY-JFK was delayed till it left at 4:40pm because there were no crew members to bring the aircraft to STO DGO the night before as it is usually done so that the aircraft sleeps over in las Americas. We were at the airport at 4:30am because the flight was scheduled to depart at 6:05am we were lucky to be able to rebook for a flight SDQ-ATL DL576 for the same day hoping to make the connection ATL-IND. Unfotunately that flight was rerouted to Charlotte due to bad weather conditions with a delay of 3 hrs before it landed in ATL thus missing our connection to INDI and had to sleep in ATL and leave the next day to IND thus missing a meeting commitment that we had in IND. We should and expect to be compensated by Delta for this."
Pros: "Food was amazing tasted and seasoned well. Not bland, really good salad and chicken."
Cons: "Delay. (liked kayak delay updates tho!) crew not very attending and it looked like they didnt care. In order to keep folks busy because of the delay. They gave out immigration and customs papers out, but refused to give pen. I literally didn't had one and answer from the crew was like that. " Excuse me do you have a pen by any chance?" . "NO! I dont! asked them" pointing out to other crew members, -this is the best part- the female stewardess had clearly visibly a pen in her front shirt pocket! Sitting around and trying to kill time and no pen still. While busy with food and other stuff, i fell asleep. Then after a while when going to the restroom i asked the male steward if he would have a pen please, he pointed out they dont have any pens. ( please note he marked on his check board, who is getting which meal on the first class)"
Pros: "Very comfortable and didn't feel cramped. Quick flight."
Cons: "No choice in snack and I couldn't eat what I was given. Staff appeared checked out and not bothered. No entertainment but it was a quick flight."
Pros: "Giid free sandwixh. Very good entertainment system. Good seats."
Pros: "After being redirected and behind on travel plans due to weather and missed flights this was a welcomed relief. Everything went as planned and staff was very helpful."
Pros: "Friendly Crew"
Pros: "Food and movies were good."
Cons: "Didn't leave on time."
Cons: "Some of the flight attendants were rude and not very welcoming at all."
Cons: "Price to get a little more space"
Cons: "Force me to take a bad seat"
Cons: "I have the worst opinion of the Delta company, when I was flying to Atlanta on October 20 they changed my flight at the last minute I had to leave until my job to take another flight. Just today when returning my suitcase did not arrive they sent it to another destination. I think the company gives very bad service."
Pros: "Decent selection of in-flight entertainment. (The entertainment unit was sub-par to allow full enjoyment.)"
Cons: "Older plane had undersized, non-responsive touch displays so passenger behind felt like a woodpecker. Also, retrofitted to provide in-seat power with metal box under seat in front of you makes it very uncomfortable for window passengers who don't have space to stow bag under seat in front of them or for their feet. (Uncomfortable on a long flight.)"
Cons: "Whatever hack airline you are contracting with to do shuttle flights is terrible. Both the flight itself and the customer handling. If I ever see the option "operated by endeavor air" I am avoiding at all costs."
Pros: "We'd paid extra for main cabin so hot to choose seats and got in flight entertainment.. Staff were friendly."
Cons: "No free wifi."
Cons: "No communication between different parts of the airport; early arrival, over 2 hours getting through baggage claim; good luck rechecking your bag; almost missed flight with a 2 1/2 hour layover. Workers on the ground don't care, or either don't know what's next on the transit through the airport."
Pros: "Some of the ground staff was trying to be helpful."
Cons: "That we had to sleep like homeless people on the floor of JFK airport as the airline was not able to provide for a crew and therefore cancelled the flight. The airline cancelled the flight at 1.30 in the morning so no one was able to get a stay in a hotel not did the airline take any action towards helping the stranded passengers. We were given blankets and pillows. The best thing was the ground staff getting rude after all passengers complaining. They were basically saying we should get stuffed since we were booked for a flight next day same day. This is shameful! Needless to say that I will not fly this airline again!"
Pros: "They did eventually put out some small snacks and drinks (water and regular coke)."
Cons: "Small regional plane that was over 3 hours late in departing NY because of weather issues much earlier in the day. Delta did not permit any re-bookings to other delayed flights that were leaving in the intervening period, even though there were empty seats. Very frustrating."
Pros: "Plane was very clean and flight attendants were helpful and friendly."
Cons: "Delta's domestic terminal at JFK is far too crowded, even at 8AM."
Pros: "Pilot almost barrel-rolled us climbing out of JFK, so if started well enough.... Ground assistance (wheel chair) left me with a badly bruised left big toe and I didn't think we'd ever get through the TSA. The pat-down I received was more like a sexual assault and I didn't even get a happy ending. We made it to RDU, so the exercise was a success, but it was a huge hassle."
Cons: "After reading the good things, you need more bad?"
Pros: "I got a seat in the exit row with lots of leg room. The entertainment that I didn't use offered a great selection with very recent movies, etc."
Cons: "I didn't like that I had to take a bus to my terminal. I didn't like the fact that my gate was changed more than five times. I didn't like that my flight time was changed more than 15 times with no reason why until boarding time. I didn't like the fact that I did not get a seat assignment until boarding the plane. I didn't like the fact that they couldn't manage to scramble another plane and crew, but instead forced us to wait over four hours for one that was stuck somewhere else in the country."
Cons: "Almost everything"
Cons: "The WORST experience of my life. My flight was delayed 12 hours overnight due to "weather" and since it was reportedly because of uncontrollable weather delta didn't have to do anything for me so I slept in the JFK airport overnight, they wouldn't even give a $59 pass to their sky miles club for the afternoon. It felt like an easy excuse so they wouldn't have to do anything since there were other airlines still flying out of JFK and to go CLE before my rescheduled flight which makes me believe it wasn't all weather. Since the flight was delayed 12 hours instead of being cancelled they wouldn't let me switch to a different airline either. Then, in the morning when it was rescheduled to it was again delayed because they first couldn't find a captain and then couldn't find a fort mate. We finally took off and arrived in Cleveland only to wait another 30 minutes for a gate and a ground crew that they couldn't find. I will never fly delta again."
Pros: "Crew was great. The video game quiz re knowledge of cities worldwide was entertaining and educational"
I like that I have the whole line for me; didn’t have passengers seated next to me Could improve the service on board, like food could be served a little warm instead of a cold sandwich and offer more than a round of sotf drinks
VERY inefficient check in process at MIA. As a preferred silver connect miles member, could not get into the preferred members line. When I finally got to the counter the clerk told he had to go to the gate and that I needed to get back to the line. Barely made the flight. Outrageous
I liked the attention at the counter and on board. Everything happened in an orderly manner. I flew with COPA in May. From Panama I flew on Thursday. I returned from Miami on a Sunday. The flight from Panama to Miami then was wonderful, but returning from Miami at the counter and boarding was a complete disaster. The operator at the counter was rude and apathetic. Because of the disorder to board we lost our spot to take off and we’re grounded for an hour. This time both ways were outstanding! I hope they continue to improve and show the same good service on weekends than the one during week days! Thank you!
Cons: "The seats are very tight, no tv, the rest of it wonderful"
Pros: "On time"
Cons: "Meals and more options to drink during flight. No entertainment system"
Pros: "The crew was very kind"
Cons: "The seats wasn’t very comfortable"
Pros: "En realidad todo muy bueno"
Pros: "The crew"
Cons: "Entertainment options were poor"
Pros: "The food, the crew, the comfort..."
Cons: "It was perfect!"
Pros: "The seat very well."
Pros: "On time!"
Cons: "Everything was ok"
Pros: "Very un-experienced Air hostess..They seriously need training. Also they need language training in English"
Cons: "Air hostesses can not understand English, and ATTITUDE is bad . Need massive amount of proper training"
Pros: "Very friendly stewardess"
Cons: "Food. More legroom."
Pros: "The Seat was comfortable"
Pros: "Confortable seats"
Pros: "food really good, the punctuality was great"
Cons: "highly recommended"
Pros: "I liked the service, everything they provided."
Cons: "Entertainment. They need a screen on each seat like other airlines."
Pros: "The food they serve besides being a very small portion, is disgusting."
Cons: "Everything was perfect"
Cons: "So, because I was 3 mins late to the gate, they made me spend another $320 for a fligh next day. I'm still in Panama city. Its unbelievable how the plane is still there, with the corridor that takes the passengers to the plane still attached to it, and they can look me straight in he face and tell me they cant reopen the door. While I'm stressfully paying an extra $320 and knowing I'm going to lose 1 whole day of my vacation in Rio because of one little detail that could be solved by opening the door and letting me in, I see the plane there sitting in the same spot for another 15-20 mins without moving. Worst company service ever. Unbelievable. I will never fly with these people again."
Pros: "It was fast ,super organize, clean plane ,very friendly staff,all this especially so early in the morning made the fly fantastic"
Pros: "everyone was friendly and helpful. better service than the typical U.S. carrier."
Cons: "-lost my luggage -no entertainment on flight from Panama to Punta Cana"
Pros: "You got to pick your own movie/games & good was provided"
Cons: "My parents fly from IAH to MIA, in Houston was lightning pretty bad. They was landing more then 1+ late. Copa airlines do not approved them for another flight to get home. They need to purchase another tickets $300 per person"
Pros: "Food and beverages were good and free of charge. No embarrassing food for purchase as other airlines."
Cons: "Lack of in-flight internet connection and no power outlets for charging devices on board."
Pros: "Better ask, what didn't like. The Cops agents were very professional and courteous. The planes were on time, boarding also and so was takeoffs."
Cons: "The food was terrible!"
Pros: "The quality of the food was excellent but I missed a coffee or tea after dinner and in the morning. The crew was the best I had flew with."
Pros: "the plane and the service"
Cons: "the airport don't have service in early morning, every store was closed"
Cons: "I chose the seats 8 months before this flight and I supposed to be assigned 8F and 8E. However, I don"t know why the airline assigned me the last seats in the airplane in this time. That day the aircraft experienced turbulence and I felt bad at the back. I did not like they decided to change my seats without asking me."
Pros: "As a non-Spanish speaker we felt well cared for."
Pros: "Everything was smooth good service plane was exceptionally clean... Far better than Avianca"
Cons: "Selection of food or breakfast"
Cons: "Worse customer service at the 1800 fly copa and at the counter..."
Pros: "The flight was on time and the crew was nice"
Cons: "Food was not good and since the plane was old, entertainment was poor"
Pros: "Fast prompt boading"
Cons: "Tiny meal"
Pros: "The flight was fine, but...."
Cons: "My bags were opened and items were stolen. I have been trying for 4 days to file a complaint, the on-line service is not accepting forms, and calls to COPA are for reservations only, they will not accept complaints. Arghhhh"
Pros: "Modern aircraft and good service"
Cons: "Leg room on the flight was cramped"
Cons: "Flight was overbooked and I got bumped. Needs to be ther for work very inconvienant"
Pros: "Me Gusto la atención el personal el abordeaje"
Cons: "Asientos incómodos y comida fea mala película para el entretenimiento"
Pros: "Service, on time, New planes"
Cons: "Small plane, limited entertainment, limited food, no power outlet, tight"
Pros: "the food was ok, the service is poor,."
Cons: "The airport personnel did not help me with adding my miles to my Cops Cinbect card, they said it was no value and that Cops Connect membership want Copa, Worse they broke my expensive Nautica luggage by losing a wheel and my luggage was not even 22 kilos"
Pros: "Every thing"
Cons: "Imformation spoken to fast and completely clear"
Pros: "All flights were on time."
Cons: "The crew didn't care and was not approachable. Food was dry and tasteless. No vegetarian options. During 8 hours' flight they served only 2 glasses of water."
Pros: "la puntualidad y el buna atención."
Pros: "Love the how comfy the seats are and the USB charging ports at each seat."
Cons: "Airfi could’ve been better. It didn’t load any movies for me at all. I got frustrated and just went to sleep."
Pros: "Check in was easy and quick"
Cons: "Plane could have been cleaner. Price is ok, but not as good as it seems once you add luggage."
Cons: "TV and music would be nice."
Pros: "Ticket agent was very helpful when I misplaced my boarding pass."
Cons: "Arrived safely which I’m grateful for but we arrived later then originally scheduled (45 minutes)."
Pros: "The crew were super nice even though we were a little late leaving, we made up time."
Cons: "For a stripped down airline I was still very pleased with the trip. It really reminded me of a Southwest Airlines."
Pros: "Crew was great!"
Cons: "I didn’t realize I had to pay for a carry on"
Pros: "The crew was absolutely wonderful And seat was the most comfortable ever"
Pros: "Crew friendly, enough leg space"
Cons: "Internet access"
Cons: "No updates and it was delayed an hour then took a bus to the aircraft that was about 100 degrees while the driver texted. Terrible would never fly again on sun country"
Pros: "On time"
Cons: "I had a small gym bag that had to pay for, to bring it on the plane with me"
Pros: "It wasn’t a full plane."
Cons: "Was put at wrong gate. My aunt was wheelchair assisted and was put on pushed through during regular loading. And last but not least. On top of buying the ticket to fly to Vegas. We had to purchase the seat we sat in on the plane. Isn’t that what the ticket was for in the first place. A seat on the plane"
Pros: "Not a packed flight"
Cons: "I paid for my seats"
Cons: "Hidden cost. Late flight. Had to take bus to the plane"
Cons: "Delayed flight, hot airplane until cruising altitude will never fly with this airline."
Cons: "Departing flight was delayed without notice"
Cons: "The crew wasn’t as friendly and acted annoyed because some people’s were taking too long to be seated. Instead of reminding them friendly, they were rude and just told everyone to hurry up and sit down."
Pros: "Being able to set with my Wife"
Cons: "Had to upgrade to first class to set with my wife. Seats were not assigned when we booked the flight."
Pros: "Timely check in, friendly customer service, good crew, no issues."
Cons: "They board by row number, but start with first rows first. Makes for slower boarding (though faster than most airlines)."
Pros: "Ceres was wonderful during the check in process. She went above and beyond with assisting with some challenges we had with someone in our party. Made it seamless and enjoyable. Great flight!!!"
Pros: "Great service & great flight"
Cons: "Plane was 1.5 - 2 hours late and passengers were offered no explanation and there were no apologies from the crew. Even if it was unavoidable (weather, etc.), SOMETHING should be said to passengers. Very poor customer service."
Pros: "We were giving complimentary drinks and the first class meal because there were only twelve passengers and none of us upgraded to first class so they had 12 Meals available. They really did make up for the bummer that the 5 hour delivery caused. The staff was incredibly friendly and accommodating. They even let us go sit in the first class seats which were very comfortable"
Cons: "We had a unexpected 5 hour delay due to a mechanical issue"
Cons: "The plane was hot the air conditioning was not turned on which made it hot and uncomfortable."
Pros: "Friendly staff"
Cons: "Delay with takeoff waiting at the gate inside of a very warm plane"
Pros: "Freindly check in."
Cons: "Cabin crews. Looks like they are either tired or lacks interest in their profession."
Pros: "In time/early"
Cons: "Charged for baggage and later were checking bags for free. No pillows or blankets. Noisy flight and mildly bossy crew with other passengers. I'm old enough to remember what it can look like when done well."
Pros: "Minnesota was beautiful this time of year! The flight itself was typical, similar to flying Southwest. Boarding moved. The crew were average, nothing above and beyond. Overall decent flight, but then we got diverted. Some positive shout outs to those who worked to make an unfortunate event better: Texas Aero Services and the 20 year olds at the desk were given a challenging and difficult situation which they would not be expected to prepare for and did a decent job. It was a tough spot for them and what Sun Country did to them was extremely unfair and unprofessional. These young men gave credit to the dispatcher at Sun Country who attempted to call up to the CEO, unfortunately he was not empowered enough to take care of the situation. Several star players here, but the team failed. Thanks to Waco Police and the staff at Whataburger for spinning up hundreds of meals in short order beyond the midnight hour. Thanks to KWTX, WFAA, KARE for picking up this story. Finally, to my fellow passengers, I'm sorry we all had to go through this, but to those who were kind, helping, and shed light on this event, thank you. God bless!"
Cons: "Our flight, Sun Country 550 from MSP to DFW diverted to Waco, TX. While unfortunate weather diverts happen, the airline failed to own the situation. The airline was ad hoc and did not have a plan to take care and comfort customers in an unfortunate event. With the lack of communication, I am concerned how this airline would respond in an elevated scenario. Media: http://www.kare11.com/mb/news/sun-country-passengers-stranded-in-waco/459314288 http://blogs.mprnews.org/newscut/2017/07/sun-county-passenger-we-just-want-to-be-treated-like-human-beings/ http://www.kwtx.com/content/news/Around-100-passengers-stranded-at-Waco-Airport-436280323.html We waited on the ground for hours, standard, but it went off the rails when after the order to deplane. The pilot told us we had the option to deplane. After he stepped off, the flight attendant provided conflicting direction that we would all deplane and there was no option to deplane confusing passengers (crew coordination, who's in charge?). Maybe an hour later the plane and crew take off leaving all 150+ pax at what was essentially a closed terminal. Sun Country left no representation on the scene. (lack of leadership and communication). Local law enforcement and the general aviation terminal staff picked up where they could. Sun Country made valid statements with respect to FAA/TSA regulations, but they also blamed the local shuttle company for "not cooperating". The company repeatedly deflected ownership. With regards to ground transportation, we expected that it would arrive within a reasonable time (30 minutes) after deplaning. That turned into hours. I understand bus drivers have a certain fee for getting out of bed at 2AM. Sun Country, as some of us were getting a little stir crazy, I was able to call a local 24/7 hour limo service. They could be at the terminals in short order. For $750, we would get 1 limo, 22 pax from Waco to DFW. Speaking with them, moving 150 people was fairly simple. Sun Country, please try harder. For your new CEO, study this incident and you can see what you need to fix at your company. The most tragic thing I witnessed was a pregnant mother, with lap child experiencing morning sickness in front of everyone at the terminal. What angers me is no one from Sun Country was there to see or comfort her. Those people were in bed or unavailable. There were multiple failures here. In hindsight, it may have been better if the pilot refused Waco and requested Austin where there would have been TSA staff, a standby crew, or more reasonable accommodations. Sun Country could have some contingency contracts with local ground transit companies. There's a lot this airline can take in from this experience to improve themselves, let's hope they do. I would like some consideration for this terrible experience and if this airline cares about its image it should reach out to all flight passengers to apologize and get their feedback to so they don't muck it up again."
Cons: "Flight attendant tried to stop from going to the bathroom prior to closing of the door. After going to the bathroom the door was closed 10 minutes later."
Pros: "The crew did their best to comfort passengers."
Cons: "The flight was super delayed due to weather."
Pros: "The crew"
Cons: "Just say I'm never getting on that plane again. ill pay more next time .just switch crew to Any plane I ride"
Pros: "Quick, easy boarding and an attentive staff helped"
Cons: "There is no entertainment options at all. Would like more"
Pros: "The crew was friendly."
Cons: "Sun Country doesn't have a gate in Dallas so boarding was a challenge. It was a very unorganized process and took much longer than a standard boarding. Takeoff was delayed by an hour due to this. We will not be flying Sun Country again."
Pros: "The crew was friendly"
Cons: "The flight was delayed by an hour"
Cons: "I booked the flight because my previous flight (Spirit airlines) was cancelled very last minute. I booked this flight and then was informed that it was delayed more than 3 hours. I was unable to work with another delay and was forced to cancel this flight within hours of booking it. I was charged $15 to cancel the flight. So I paid for a flight that was sold to me and not on time and then charged for cancelling it within hours. This was incredibly disappointing."
Cons: "Cabin temperature was too warm for the entire flight, I asked the flight attendant to adjust the temperature lower. The temperature remained the same, seatmates were also complaining. We cannot remove clothing when hot but can add clothing or blankets when cold."
Pros: "Loved the service received in first class."
Cons: "I intentionally purchased a first class ticket and selected a window seat by myself but then was asked to switch places with A non-rev passenger so she could sit by her husband. I normally don't mind making these accommodations, but it does seem a little silly to ask a paying-for-a-first-class-seat-customer to move seats for someone who is flying standby."
Pros: "From the ticket agent to the flight attendants... EVERYONE was professionally friendly and positive."
Cons: "The chicken salad was excellent and the service was great in first class."
Pros: "The room between seats was great. The crew was friendly and helpful."
Pros: "My first experience with this airlines. Would definitely fly with you again."
Cons: "We had to take an escalator down to the ground level and take a shuttle bus to the plane which was out on the tarmac. I don't really know why except the airport they said was busy and the plane couldn't come up to the gate. I nearly sprained an ankle because it was dark and I didn't see there was a step from the escalator platform to walk to the shuttle bus. I have never experienced that before and we have flown Sun Country from DFW to MSP several times before. They don't even give peanuts or pretzels any more and all the other airlines do."
Pros: "Larger overhead bins. Pleasant and helpful staff."
Cons: "Plane was 45 minutes late in take off custom check and mostly waiting for late passengers."
Pros: "Boarding and leaving the gate was nice and prompt."
Cons: "I never received a beverage service. I was asked by one of the several flight attendants on the plane and I told her I wanted a Ginger Ale and I never received it while other guests still got their drinks."
Cons: "They waited too long for passengers getting through customs they told us. Therefore we landed 1/2 hour late."
Pros: "Personnel at Check in at the front desk were wonderful!"
Cons: "One of the crew in first class was unpleasant and very rude. She had short brown hair (the blonde lady was very friendly and nice). After letting 15 other people use the lavatory in the front of the plane, and because the carts were blocking the aisles, I also attempted to use it. As I was closing the door, the brown haired lady forcefully grabbed the door and swung it back open and told me I had to use the lavatory in the rear. Since I didn't want to get arrested, I did. When I was gone, she confronted my wife about why she did this and did so in a very rude tone. I hope to never see her again. I may think twice before choosing Sun Country again. If it wasn't for her, the ride would have been decent."
Pros: "Staff was very nice"
Cons: "Landing was rough"
Pros: "The plane looks old- phone jacks loose , no entertainment available"
Pros: "There was none"
Cons: "Despite several attempts to call and use the website, I was unable to cancel my flight. The website, which appears to be new, was just prompting error codes, and the phone number left me on hold for 20 plus minutes at every attempt to speak to someone."
Pros: "Because of a delay, was given a voucher for food and also a voucher for travel at another time. Seats are clean and not so cramped you can't breath. Excellent landings."
Cons: "Wish they had cranapple or crangrape drinks."
Pros: "That I'm alive"
Cons: "Late to board and hard, scary landing."
Pros: "Seats are good"
Pros: "Not a lot."
Cons: "Our group of 11 missed our connecting flights in Mexico City because the plane was two hours late. Cost us thousands of dollars and a day of our time."
Cons: "My baggage got destroyed and they did not wanted to refund it. (I am not sure if it was the correct flight). I submitted a claim but thet rejected it."
Cons: "The airplane had a heating sensor issue so they had to move us to another airplane and the flight was delayed 2 and a half hours"
Cons: "Customer service in GDL airport"
Pros: "Guaranty the flight and not tell you that the plane is full and you can flight until the next day"
Pros: "WORST EXPERIENCE EVER ,,,,,, I LOST MY FLY BECAUSE OF YOUR IRRESPONSIBILITY AS A COMPANY, SEALING A FLY THAT WAS NOT ABLE TO TAKE .... IM HAVING HARD TIME LOOKING FOR ANOTHER FLY TICKET NOW ..... IT HAS BEEN HORRIBLE EXPERIENCE MISSING MY WORK DAY IN CHICAGO HERE WAITING IN THE MIDDLE OF MY TRIP .."
Cons: "I’m literally ABOUT TO CRYING BECASE I LOST ONE VERY IMPORTANT BUSINESS MEETING IN CHICAGO BECAUSE OF YOUUUUUU !,!!!!! If you need more information contact me @ 5129710014 I’m your customer since time a go ... never had this before but IT WAS THE LAST TIME !,!,!,! I’m going to write as many bad"
Cons: "My flight was delayed. Because they assumed we would miss our connection, only sent our checked bags to Mexico City rather than SJO. If our bags had been transferred instead of us waiting we couldn’t made the connection. They had us on a flight 9 hrs later than planned, arriving at 1am after our car rental would be closed without plans to stay in the city. We had to argue, beg, plead to go to Panama first and the to SJO so that we would arrive at 7. During the flight my friends entertainment screen was broken. He had to repeatedly ring for the flight attendents, only to be ignored every time before they finally moved him to a different seat. Overall terrible experience. None of the people we dealt with were the least bit caring or human about the situation."
Pros: "Loved staff and food!!"
Pros: "Great service all around. I would recommend."
Pros: "Even with the flight almost full the crew managed to accommodated us together, excellent team work"
Cons: "Booked 6 days prior the flight and the put my wife and I in separate seats between strangers"
Cons: "I have traveled all over the world. From China to Peru, name it and I’ve been there, and I have never been treated more poorly as consistently as I was by Aeromexico today. After forgetting the bottom of a piece of paper I was not told I needed to keep with me (it was given to me when I landed in Mexico), I was turned away from the gate minutes before boarding. I was told to exit the terminal (with no options as to what to do with my duty free purchases) and pay a 600 pesos fee for a new piece of paper. Ok, fair enough. When I get there, they don’t take credit cards. Aeromexico shrugs their shoulders yet again. I run across the airport to another terminal to get cash to pay for the silly paper, run back to get it, sprint across the airport (again, with ZERO help from the airline getting through security to make my flight) only to have the door closed in my face. Defeated I walk to the module in the terminal to ask for a new flight to be told I have to exit the terminal AGAIN. I ask what I do with my duty free purchases (bottles of tequila I cannot bring in again) and I’m told I should check them in with my luggage. After informing the agent I don’t have luggage (it was a short trip) i was told I would need to purchase luggage. THEN, I was told my rescheduling fee for the flight would be $720, a full priced fare. Never flying Aeromexico again. I’ll take 3 planes on American before a direct flight with them. Enjoy."
Pros: "Great service, very professional!!"
Pros: "Flight on time, the crew was nice and helpful and we had free lunch and a movie."
Pros: "The pilot made a great effort to get us home safely and fast."
Cons: "You can't be happy when you get home 2 hours later than you expected, especially on a late night flight. Also, the plane offers a wifi that doesn't work."
Cons: "over booked flight"
Cons: "delay due to late arrival of crew entertainment system not working properly"
Pros: "Free food and drinks. A lot of movies to choose from"
Cons: "My golf bag for then doesn’t count as a normal bag, so they charge $150 per trip. Absolutely robbery. As well, internet on the plane is well over $100. Again, robbery."
Pros: "Food was good & entertainment with a good movie."
Cons: "Boarding was as always too long and the arrival to Tom Bradley terminal is always a pain in the neck nowadays."
Pros: "Nothing at all. I hope they pay for this!!!!!"
Cons: "I am a US combat veteran and they denied my service dog access. They made me leave my partner stranded in a foreign country. I am very angry and distraught and I need my service animal back."
Pros: "We got to our destination"
Cons: "Everything else. Check-in was horrendously slow, customer service nonexistent, they checked in our carry on so they could charge for overweight, and I was forced to board while I was waiting for food only to wait a whole another hour before we actually took off. Flight was delayed 1.5hrs"
Cons: "Will never fly with Aeromexico ever again"
Pros: "It was cheap price"
Cons: "Connection took longer, my luggage did not arrive, depatures were one or two hours delay."
Cons: "I didn’t like the food"
Cons: "Seat 10C - does not stream properly."
Pros: "Service was good, airplane was comfortable, and each seat has a TV with a good selection of complimentary entertainment."
Cons: "$25 checked bag fee on a flight from USA to Mexico."
Pros: "Dreamliner experience. Service on board"
Pros: "Not much to like in mediocre flight. Gate agents were nice and couteous."
Cons: "Mediocre flight overall. Poor customer service from crew (barking orders and very little tact during boarding). No entertainment system. Flight was delayed due to errors with airline."
Cons: "We are not able anymore to get upgrade with the use of certains credit cards"
Pros: "The service and flight attendants were nice and genuine"
Cons: "The food and the male flight attendant from EZE to Mexico was not friendly, I didn't see him with a smile at all"
Pros: "Everything was great!!!"
Cons: "nothing to comment."
Pros: "Salir del avión"
Cons: "Se demoró en salir, el vuelo fue de 4 horas (madugada) no pude dormir nada, el asiento era impresentable. Nada de entretenimiento a bordo. Habia unas pantallitas en el techo pero como todas, inútiles."
Cons: "Crew ladies were a bit rude, it was a long flight and a smile wouldn't have hurt instead they looked people like they were aliens speaking a nonexistent language."
Cons: "That you hateo pay the 1st.bag"
Pros: "I got to have 2 cups of water."
Cons: "There are no vegan nor vegetarian options."
Cons: "I enjoyed everything!"
Cons: "The seats are very uncomfortable and they need to be replaced I felt pain sitting down the cushion is worn down. had my seat been comfortable I could have rated higher."
Pros: "snack and drink, flight departures and arrivals on time, wheelchair service at departures and arrivals, the crew were helpful and efficient, price for round trip (L. A. - Guadalajara and return) was very reasonable, landing back at L. A. was a bit rough. Overall rate +/- 9.0"
Cons: "the new $25.00 dl charge for luggage, found out about it at airport check-in"
Cons: "We were the last ones to board there was no place to put our personal items also we were missing items from our suitcases they stole a small camera and jewelry we bought for gifs I will never flight with this Air line again they ransacked our suitcases I'm very disappointed"
Cons: "It would be good to include fruits in the menu"
Pros: "First time flying Aeromexico. I've flown servers airlines in Latin America and this ranks among the best. Will likely fly with them again."
Pros: "good food, good entertainment, on time departure and arrival"
Pros: "boarding was easy and quick. The crew was very pleasant."
Cons: "Our flight to Mexico wasn't as nice. It was an old plane and very uncomfortable."
Pros: "The economic price for the great service,because we can travel more often."
Cons: "The kind of sandwich too dry."
Pros: "the smooth landing in the airport of the Mexico city"
Cons: "TWICE for crying aloud I suspected it would before and sure enough it did it after I ate it Mexico has a beatiful food tradition why do you mess around with idiotic offerings? Best to not offer any food if it does not secure decent taste"
Pros: "Brand new plane with comfortable seats, lots of free in flight entertainment, free snacks, starbucks coffee, charging outlets, on time."
Cons: "Healthier food options would be good."