Service was just mediocre and needs work
5 stars
Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic - Adults Only
Boulevard Zona Hotelera, Playa Juanillo, Punta Cana 23302, Dominican Republic
Punta Cana, Dominican Republic
See location+1 809 562 9191Photos of Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic - Adults Only
Overview
The 174-room Sanctuary Cap Cana is an all-inclusive luxury resort that resembles a Spanish castle on a stunning cliffside location. This is the Dominican Republic's most exclusive adults-only all-inclusive resort and recently underwent a $35 million modernization.
Located on a private retreat inside Punta Cana, Cap Cana offer 30,000 acres of breathtaking beaches and is considered one of the most desirable vacation destination in the world. It’s the ideal getaway for any type of traveler with a variety of activities indoors, outdoors, and on the water. This destination is also home to Punta Espada Golf Club, which is one of the best golf courses in the Caribbean, and home to one of the most spectacular marinas in the world.
The rooms are divided into three sections, the main Colonial section, the Fortress, and the Caribbean Villas. Decor varies depending on the section, but most rooms have rustic-chic elements. Each section offers its own paradise. Suites with swim-out access to a pool are available in the Castle section, and the Terrace Tower Suites have outdoor hot tubs. Honeymoon Suites feature private plunge pools and Castle Island Suites sit on their own private islands accessible by bridge. The Monarch Villa offers a large porch area facing the beach. All rooms have impressive bathrooms with both showers and tubs, 24-hour room service, walk-in closets with silky bathrobes, and slippers, minibars that are refreshed daily, and Wi-Fi (for a fee).
Sanctuary Cap Cana guests can revel in unexpected luxuries with an array of authentic dining venues and world-class spas. The multiple all-inclusive restaurant options include unique settings and delicious cuisine. Stunning oceanfront settings, a vibrant culture, live entertainment, and ultimate relaxation can be found for adult travelers at Sanctuary Cap Cana.
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*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, not including taxes and fees
Amenities at Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic - Adults Only
- Private beach
- Adults only
- Outdoor pool
- Infinity pool
- Spa and wellness center
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
Pool and spa
- Heated pool
- Infinity pool
- Spa
- Hot tub
- Outdoor pool
- Plunge pool
- Pool with a view
- Private pool
- Spa and wellness center
- Rooftop pool
- Massage
- Pool bar
- Sauna
Basics
- Wi-Fi available in all areas
- Internet
- Fan
- Fire extinguisher
- Free toiletries
- Smoke alarms
- Heating
- Air-conditioned
- Free Wi-Fi
- Shampoo
- Body soap
- Conditioner
Things to do
- Gift shop
- Eco tourism
- Fishing
- Golf
- Cycling
- Diving
- Evening entertainment
- Beauty salon
- Horse riding
- Table tennis
- Night club
Services and conveniences
- Car rental
- Concierge service
- Entertainment staff
- Currency exchange on-site
- Meeting/Banquet facilities
- Mini-market on site
- Room service
- Tour desk
- Private check-in/check-out
- 24hr front desk
- Safety deposit box
Dining
- Special diet menus (on request)
- Restaurant
- Bar/Lounge
- Continental breakfast
- Food can be delivered to guest accommodation
- Snack bar
- Breakfast in the room
- Tea/coffee maker
- Coffee machine
General
- Garden view
- Lockers
- Pool view
- Storage available
- Sea view
- Slippers
- Soundproof rooms
- Telephone
Accessibility and suitability
- No smoking
- Pets not allowed
- Designated smoking area
- Increased accessibility
- Adults only
- Elevator
Bathroom
- Hairdryer
- Bathrobe
- Shower
- Bathtub
- Toilet
- Toilet paper
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- Radio
- Shared lounge/TV area
- TV
Outdoor
- Private beach
- Garden
- Terrace/Patio
- Beach towels
- Balcony
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Iron and ironing board
Parking and transportation
- Free parking
- Private parking
- Valet parking
Workspace
- Fax/photocopying
- Desk
Fitness
- Aerobics
- Fitness center
Bedroom
- Alarm clock
Health and safety
- Daily housekeeping
Family friendly
- Complimentary breakfast
Reviews of Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic - Adults Only
8.9
Very good
583 verified ratings
Wonderful
363
Very good
77
Good
53
Okay
31
Fair
26
Mediocre
18
Poor
15
Summary of reviews
Pros (+)
Cons (-)
Reviews(9)
Q&A(5)
Tips(10)
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Score by provider
8.9 out of 10
9 reviews
All reviews
Ac in lobby. Dining facilities. Only place open for breakfast abcs lunch was outside. Hot and humid was very uncomfortable to eat. Only place to cool off was our room. As it was an all inclusive, seemed like everyone was tipping for everything. And it was expected for everything. I don’t like the need to tip all the time for people doing their job. Especially being in vacation. They shouldn’t allo...
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Pros (+) Loved the small intimate size of the resort. The staff is top notch and bent over backwards to please. Has an European feel and the food was good. Fusion restaurant experience was over the top.
Cons (-) Wifi in lobby was spotty, not much to do at night. I felt pressured to tip. No real beach but lots of pools. We paid for ocean view and only saw a tiny peek of one. I would return and recommend it to everyone.
Pros (+) Everything outside the room. the food, the atmosphere, the entertainment and staff was absolutely excellent!
Cons (-) Lack of quality control in the room. no coffee maker, lack of water pressure in bath tub, multiple failures with housekeeping (not leaving towels, not coming at all, taking my robes and not returning them), and room service was spotty with incorrect orders.
Pros (+) Love the staff! Specially Santo the chef!! Excellent food. Scarlett the best housekeeper . She is excellent . All the waiter & bar attended Magnificient .
Pros (+) Beautiful, romantic
Cons (-) electrical didn't work in our room in many outlets
Pros (+) Most of the staff was great, particularly bar staff including Martin at the Love Bar. The room was nice and accurately reflected "ocean view." The pools were quite pleasant including the main pool with swim up bar.
Cons (-) Food was very mediocre. More entertainment is needed as well if to compete with resorts in the other islands and even US resorts. They should have more air conditioning in their bars, lobby, typically sweat in these area from lack of it. Even in the restaurants the temperature could have been cooler.
Pros (+) The place is very secluded and is not currently near other resorts so it was very private and relaxing. The staff there is amazing! Everyone is so nice and eager to assist you in any way. I do recommend that you take plenty of Tip Money (apparently cash is preferred because that is the only sure way you'll know they got the tip. No guarantee by just adding charging it to the Room). You will defini...
Cons (-) I didn't like that Wi-Fi was not included with, but at least there is an option.
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Pros (+) Great location, perfect to get away and not be bothered by crowds. The property is just big enough and everything is easily accessible. Everything is well run and organized. The food we found to be excellent. Find Carlos at the Castle bar for the best drinks on the property.
Cons (-) The only issue we had was our A/C slowly dying throughout the course of the week. Someone came to "fix" it, but it wasn't really fixed. This made the last night there some what uncomfortable, but we were on our way out, so didn't really make a big deal of it.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What can I expect from the dining options at Sanctuary Cap Cana?
Sanctuary Cap Cana offers a variety of authentic dining venues with delicious cuisine, stunning oceanfront settings, and a vibrant culture. Guests can enjoy ultimate relaxation and a wide range of food options.
Are there any specific amenities that make Sanctuary Cap Cana stand out?
Sanctuary Cap Cana stands out with its impressive bathrooms, 24-hour room service, walk-in closets with silky bathrobes and slippers, minibars that are refreshed daily, and Wi-Fi (for a fee). The resort also offers unexpected luxuries, world-class spas, and multiple all-inclusive restaurant options with unique settings.
What is the best time to visit Sanctuary Cap Cana?
The high season at Sanctuary Cap Cana is in February, offering an ideal time to experience the breathtaking beaches and a wide variety of activities indoors, outdoors, and on the water. The resort is located on a private retreat inside Punta Cana, Cap Cana, which is considered one of the most desirable vacation destinations in the world.
How is the cleanliness and maintenance of the rooms at Sanctuary Cap Cana?
The rooms at Sanctuary Cap Cana are exceptionally clean and well-maintained, with beautiful rustic-chic elements and impressive bathrooms featuring both showers and tubs. Guests can also expect 24-hour room service, walk-in closets with silky bathrobes and slippers, and minibars that are refreshed daily.
What are the standout features of the staff at Sanctuary Cap Cana?
The staff at Sanctuary Cap Cana are highly trained, friendly, and provide exceptional customer service. Guests can expect attentive, positive, and professional staff members who go above and beyond to ensure a five-star experience. The resort's butlers and waiters are particularly highlighted for their exemplary service.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Book a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the ocean comes highly recommended.
Explore Nearby Attractions
Take advantage of the hotel's proximity to attractions such as Indigenous Eyes Ecological Park and La Cana Golf Course, which are within a few miles of the resort.
Consider Room Sections
The resort offers rooms in three distinct sections - the main Colonial section, the Fortress, and the Caribbean Villas. Each section offers a unique experience, so consider the atmosphere you prefer when choosing your room.
Take Advantage of All-Inclusive Dining
Guests appreciated the variety of dining options available at the resort. Make sure to explore the different restaurants and enjoy the delicious cuisine on offer.
Be Mindful of Seaweed
Some guests reported issues with seaweed on the beach, affecting the overall beach experience. It's advisable to check the current seaweed situation before planning beach activities.
Utilize the Spa and Wellness Center
The resort offers a world-class spa and wellness center. Consider indulging in some relaxation and rejuvenation during your stay.
Plan for High and Low Seasons
If you prefer a quieter experience, consider visiting during the low season in October. For a livelier atmosphere, the high season in February might be more suitable.
Take Note of Room Amenities
Guests appreciated the impressive bathrooms, 24-hour room service, and minibars that are refreshed daily. Consider these amenities when planning your stay.
Check for Special Room Features
Suites with swim-out access, outdoor hot tubs, and private plunge pools are available. If these features appeal to you, consider booking a room with these options.
Engage with the Staff
Many guests praised the exceptional service and friendly staff. Engaging with the staff can enhance your overall experience and provide personalized recommendations.
Location
Boulevard Zona Hotelera, Playa Juanillo, Punta Cana 23302
What's nearby
- Punta Espada Golf Course1.6 mi
- Scape Park at Cap Cana2.7 mi
- Indigenous Eyes Ecological Park3.1 mi
- Luna del Caribe Dinner Theater9.5 mi
- Imagine Punta Cana Disco11.3 mi
- Bavaro Lagoon12.2 mi
- Manati Park Bavaro12.2 mi
- Dolphin Explorer12.5 mi
- Barcelo Sky Casino Punta Cana13.1 mi
- Dolphin Island Park14.3 mi
- Hoyo Azul15.1 mi
- Arena Blanca Beach16.3 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic - Adults Only
Low season | November |
|---|---|
High season | February |
Average price (weeknight) | $583 |
Average price (weekend night) | $696 |
When to book a room at Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic - Adults Only
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
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See most recommended stays in Punta CanaGood to know
Value for money | 8.5 |
|---|---|
Distance to city center | 15.0 mi |
Nearest Airport | Punta Cana |
Distance to airport | 7.0 mi |
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