Guest reviews
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Solo
Overall Rating
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9.3 "Excellent amenities."9.6 "96% found the
grounds to be nice ." 8.1 "81% thought thebuilding was wonderful ." 10.0 "100%loved the outdoor sports facilities ." 10.0 "100%loved the terrace ." -
8.9 "Beach is lovely."9.0 "90%
appreciated the clean beach ." 7.4 "Beach sports facilities are great , according to 74%." -
8.5 "Great service."9.7 "97% found the
staff to be very friendly ." 7.4 "74% said therecreation staff was great ." 8.5 "85% thought theservice was very professional ." 7.9 "79% found therestaurant service to be one of the best ." 8.3 "83% werehappy with the room service ." 10.0 "Lovely bar service , according to 100%." -
8.3 "Generally very clean."9.8 "98% thought
it was clean ." 7.2 "72% saidrooms were clean ." 8.9 "Clean pool , said 89%." 7.1 "71% said thebathroom was clean ." -
8.1 "Location is great."9.8 "98%
appreciated the closeness to the beach ." 8.3 "83%liked the proximity to shopping ." -
6.4 "Internet is average."6.4 "64% thought it was
adequately priced ." 6.9 "69% thought thewifi quality was ok ." -
5.0 "Sufficient wellness & sports facilities."
Overall Rating
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9.6 "Excellent amenities."9.8 "98% found the
grounds to be nice ." 8.3 "83% thought thebuilding was wonderful ." 10.0 "100%loved the terrace ." -
8.7 "Generally very clean."9.8 "98% thought
it was clean ." 7.5 "75% saidrooms were clean ." 7.5 "75% said thebathroom was clean ." 9.1 "Clean pool , said 91%." -
8.7 "Food is delicious."8.6 "86%
loved the menu selection ." 7.5 "75%loved the dining experience ." -
8.5 "Great service."9.5 "95% found the
staff to be very friendly ." 8.8 "88% thought theservice was very professional ." 7.8 "78% found therestaurant service to be one of the best ." 8.0 "80% werehappy with the room service ." 10.0 "Lovely bar service , according to 100%." -
8.2 "Comfort level is high."9.8 "98% thought
rooms were spacious ." 8.0 "80% said thebeds were comfortable ." 9.6 "96% liked thebig bathroom ." -
6.3 "Internet is average."5.9 "59% thought it was
adequately priced ." -
5.1 "Sufficient wellness & sports facilities."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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8.5review from
Great room and facilities. Outdoor jet bathtub. Nice beach and pool facilities. Very friendly and attentive staff. Good drinks. Food wasn't particularly good.
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10.0review from
Where do I start? Well, from the first step that I took at this Resort, we were immediately greeted with a "Welcome Home". We were offered refreshing towels with a mint scent. Reception was fast and friendly, the welcome team "Carlos" gave us a little tour around the Resort while pointing out everything. The hospitality level at this Resort is top notch, everyone you see and encounter will greet you with a humble smile....by the way the resort has this amazing way to answer you on how they feel..EXCELLENT... By the pool and bar area, Ana Luisa, Jeffrey, Ruben and Elias are an amazing team. The entertainment team will make sure that you have an amazing time as well, Big Papi, Tequila, Blacky and Grupi are full of contagious energy. My hat also goes off for my favorite Bartender "Antonio" at the Preferred Lounge. Antonio will costume make any cocktail or drink of your choice with amazing skills and hospitality...the best Michelada and Old Fashioned ( with Rum) at the resort. And if you need an answer to any questions or solutions to anything, fell free to ask Romylenis or Josefina at the Preferred Lounge. Thanks Josefina for helping me and my lady overcome the anguish we had when we miss our flight.
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8.2review from
The staff was great. We had a great time. The Buffets were good and the flavoring was ok, but we from Minnesota have had better.
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6.3review from
Clean resort. Buffet restaurants are very good. Staff is very friendly. Resort did not pay any attention to bed preference. All 3 couples in our group requested king beds and all three were placed in rooms with 2 separate double beds. Lighting in the rooms is terrible, you cannot see anything in the mirrors. Drinks are watered down (including white wine) and drinks at the pool bar barely have any alcohol in them. Food is terrible anywhere except the buffets. Everyone on our trip experienced stomach issues at some point in the trip.
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7.7review from
The staff was all friendly and fun. The rooms were impeccable and the room service fast and great. They even called the second day to make sure our room was perfect. The food was not the best. It looked nice and was presented well but it all tasted the same by the second day and both of us got tummy aches. I suggest you upgrade if for no other reason than to obtain premium drinks as the standard alcohol is not very good.
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7.7review from
Excellent service and great amenities. We upgraded to Club level and it's worth it since our room is just a few steps away from the beach. Overall, A+ with service, food, and location.
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7.0review from
I liked the adult-only part of the hotel (called NH Royal Beach). It is worth the upgrade with private and premium services.
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6.0review from
The affable personnel. A good, pure beach, with pleasant bathing at ocean, very small waves. Aerobics, learning of dances, games - it is very cheerful. Residing prolongation in number in day of departure at 6 o'clock - for 90 US dollars, good service. The last day of their stay, breakfast eaten something stale, it was indigestion. The last 3-4 days to feel the difference in nutrition, for the worse.
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3.6review from
Location Hotel staff was pathetic, didn't understand hospitality at all. Not at all good value for money. Rather stay at Barcelo, which is cheaper and better.
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5.6review from
The beach and pool. The gym sucked, very limited and not very well equiped. The wine was very poor and what good wine they had was not available. Night life was limited.
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6.8review from
It is new I suppose they do not have enough staff. In the beginning the servis was nice and fast but when the hotel became full it was slowly and scommon places like staff was not in time to clean common places. Food in the restaurants is limited choice. In the a la carte restaurants the portions are very small and the part of the dishes are tasteless.
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8.5review from
Great room and facilities. Outdoor jet bathtub. Nice beach and pool facilities. Very friendly and attentive staff. Good drinks. Food wasn't particularly good.
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10.0review from
Where do I start? Well, from the first step that I took at this Resort, we were immediately greeted with a "Welcome Home". We were offered refreshing towels with a mint scent. Reception was fast and friendly, the welcome team "Carlos" gave us a little tour around the Resort while pointing out everything. The hospitality level at this Resort is top notch, everyone you see and encounter will greet you with a humble smile....by the way the resort has this amazing way to answer you on how they feel..EXCELLENT... By the pool and bar area, Ana Luisa, Jeffrey, Ruben and Elias are an amazing team. The entertainment team will make sure that you have an amazing time as well, Big Papi, Tequila, Blacky and Grupi are full of contagious energy. My hat also goes off for my favorite Bartender "Antonio" at the Preferred Lounge. Antonio will costume make any cocktail or drink of your choice with amazing skills and hospitality...the best Michelada and Old Fashioned ( with Rum) at the resort. And if you need an answer to any questions or solutions to anything, fell free to ask Romylenis or Josefina at the Preferred Lounge. Thanks Josefina for helping me and my lady overcome the anguish we had when we miss our flight.
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8.2review from
The staff was great. We had a great time. The Buffets were good and the flavoring was ok, but we from Minnesota have had better.
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7.7review from
The staff was all friendly and fun. The rooms were impeccable and the room service fast and great. They even called the second day to make sure our room was perfect. The food was not the best. It looked nice and was presented well but it all tasted the same by the second day and both of us got tummy aches. I suggest you upgrade if for no other reason than to obtain premium drinks as the standard alcohol is not very good.
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7.7review from
Excellent service and great amenities. We upgraded to Club level and it's worth it since our room is just a few steps away from the beach. Overall, A+ with service, food, and location.
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7.0review from
I liked the adult-only part of the hotel (called NH Royal Beach). It is worth the upgrade with private and premium services.
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6.8review from
It is new I suppose they do not have enough staff. In the beginning the servis was nice and fast but when the hotel became full it was slowly and scommon places like staff was not in time to clean common places. Food in the restaurants is limited choice. In the a la carte restaurants the portions are very small and the part of the dishes are tasteless.
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6.3review from
Clean resort. Buffet restaurants are very good. Staff is very friendly. Resort did not pay any attention to bed preference. All 3 couples in our group requested king beds and all three were placed in rooms with 2 separate double beds. Lighting in the rooms is terrible, you cannot see anything in the mirrors. Drinks are watered down (including white wine) and drinks at the pool bar barely have any alcohol in them. Food is terrible anywhere except the buffets. Everyone on our trip experienced stomach issues at some point in the trip.
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6.0review from
The affable personnel. A good, pure beach, with pleasant bathing at ocean, very small waves. Aerobics, learning of dances, games - it is very cheerful. Residing prolongation in number in day of departure at 6 o'clock - for 90 US dollars, good service. The last day of their stay, breakfast eaten something stale, it was indigestion. The last 3-4 days to feel the difference in nutrition, for the worse.
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3.6review from
Location Hotel staff was pathetic, didn't understand hospitality at all. Not at all good value for money. Rather stay at Barcelo, which is cheaper and better.
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5.6review from
The beach and pool. The gym sucked, very limited and not very well equiped. The wine was very poor and what good wine they had was not available. Night life was limited.
