The Reserve at Paradisus Punta Cana

The customer service at The Reserve at Paradisus Punta Cana is known for being great. Guests have highlighted the helpful and friendly receptionist, Maria, who made their stay comfortable and explained how to access the restaurants.

Some guests have mentioned that the food quality at The Reserve at Paradisus Punta Cana was not as advertised, with a menu lacking vegetables and mediocre quality in the Palazzo restaurant. However, there are various restaurants and cafés near the resort to explore.

Some guests have mentioned being 'upgraded' to an unnecessarily big old-fashioned apartment with a kitchen instead of a luxury room. However, there are also modernized rooms built 2 years ago that guests can request for future stays.

While some guests experienced delayed check-in and had to wait for their room to be cleaned, others had a great check-in experience with helpful and friendly staff. The check-in time is anytime after 3:00 PM.

At 12:00, the only food available in the property were chewy hamburgers on the beach, and the buffet only opened from 12:30. However, there are a variety of restaurants and cafés near the resort to explore.

Consider requesting one of the more modernized rooms built two years ago for a more updated and comfortable stay based on guest feedback.

Be prepared for potential delays during check-in, as some guests reported waiting over two hours for their rooms to be cleaned.

Take advantage of the nearby attractions, such as Avalon Casino Punta Cana, White Sands Golf Course, and Hoyo Azul, for additional entertainment options outside the resort.

Clearly communicate your room preferences to avoid receiving an unnecessarily large old-fashioned apartment with a kitchen instead of a luxury room, as mentioned in a guest review.

If you specifically desire the turquoise water at the beach near the Bavaro lagoon, ensure that you are not "upgraded" last minute to a different location, as reported by a guest.

Plan your meals accordingly, as some guests noted limited food availability on the property outside of specific hours and reported mediocre quality at certain restaurants.

If traveling with children, take advantage of the kids club and child-friendly amenities available at the resort, as mentioned in the hotel description and positive guest feedback.

Explore the possibility of utilizing the airport shuttle provided by the hotel for convenient transportation to and from the resort.

Make use of the wellness and health facilities, including the Turkish steam bath, sauna, and outdoor pool with water slides, for a relaxing and enjoyable experience during your stay.

Explore the personalized services offered by the hotel, such as free bicycle rental and express check-in and check-out, to enhance your overall experience.