Hotel Universel
7.3
| Provider | Nightly total |
|---|---|
| $64 | |
| TripAdvisor | $77 |
| EXPHOTELWHISKY | $85 |
Good to know
| Distance to city center | 3.5 mi |
|---|---|
| Location rating | 8.1 |
| Nearest Airport | Québec City |
| Distance to airport | 5.2 mi |
Rooms
Queen Rooms
$64+
Standard Rooms
$78+
Reviews
Pros
| "Lovely pool and spa area." | (in 112 reviews) |
|---|---|
| "Boston Pizza on-site was great" | (in 12 reviews) |
| "So helpful and excellent customer service." | (in 2 reviews) |
Cons
| "Bathroom was very small." | (in 8 reviews) |
|---|---|
| "Booking.com showed breakfast included while booking." | (in 7 reviews) |
| "Rooms were not well cleaned!!" | (in 23 reviews) |
Traveler rating
Time of year
Traveler type
Show reviews that mention
| air conditioner | in 20 reviews |
|---|---|
| bathroom was very small | in 28 reviews |
| beds very uncomfortable | in 34 reviews |
| boston pizza | in 18 reviews |
| breakfast included | in 24 reviews |
| bus ride | in 6 reviews |
| couple of days | in 4 reviews |
| free parking | in 43 reviews |
| fun for the kids | in 17 reviews |
| good location | in 47 reviews |
| hot tub | in 34 reviews |
| hotel room | in 65 reviews |
| old quebec | in 28 reviews |
| parking lot | in 46 reviews |
| room had a small | in 100 reviews |
| room service | in 15 reviews |
| room was dirty | in 107 reviews |
| room we were given | in 103 reviews |
| smell of chlorine | in 9 reviews |
| staff was very friendly | in 70 reviews |
| swimming pool | in 155 reviews |
-
PoorFeb 20201.0
The waterfall into the jacuzzi was neat. The penguins and polar bear were cute.
Beds were rock hard. Other guests partied all night and walls were paper thin. Pool and jacuzzi had way too much chlorine used. Saunas worked once but when you got out, you couldn't get them working again. Staff made you feel like it was all your fault when you asked for assistance. Cobwebs in the rooms, toilets didn't flush, bathroom fans were extremely noisy and clunky. Bathrooms are NOT disability accessible and as well are definitely NOT made for big and tall people. All in we stayed one night, demanded a refund and left for a different hotel. Their beds also messes up my back, good, neck. I've had severe pain since lying on those beds. They also say queen sized beds , however they're only double.
-
PoorFeb 20202.0
Pool area (which was the main reason I chose it) was alot smaller than the photos suggested. My kids and I got woken twice (12am and 3:30am) by very noisy (drunk) people in the hallway. Was booked to stay 2 nights but left after 1 even though they wouldn't give me even a partial refund. Was awful.
-
PoorJan 20201.0
The bed was very comfortable as well as the pillows! The spa section was very clean and fun!
I had put a request for an early arrival a MONTH in advance. After 10 hours of driving, we arrived at 11AM as planned. The receptionist advised that the room wasn't ready. I decided to go have lunch and come back in 30 minutes, as suggested by the receptionist. At noon, we came back for our room, and still, not ready. My wife had a huge fever and wasn't well at all so we decided to sit down in the lobby and waited for our room. At 1430PM, I was very frustrated and I decided to go speak with the receptionist again and explain the situation. The receptionist said that the room wasnt ready but she will call to make sure there is no mistake in the system. The receptionist called and was advised that the room was ready since 11AM. We were angry. Receptionist said that she doesnt understand why the previous receptionist did not call. Worst service ever.... very very disapointed and frustrated.
-
OkayJan 20206.0
Pricing
Building somewhat old furnitures in lounge old and broken. Felt more like motel than a Hotel
-
OkayDec 20195.0
The genious upgrade was not really an upgrade. The room was old and not looking at all as in the pictures of the hotel. Is the genious upgrade really valuable? I'm concerned. Regards, Genevieve
About
Overview
Hotel Universel Quebec is a smoke-free hotel that is located in Quebec, Canada and is a short five miles away from Quebec Airport. The amenities that the establishment provides guests include free parking, a gym, a heated indoor pool, free WiFi, a hot tub, a spa, an on-site bar, vending machines, car hire service, and an on-site restaurant. For those visiting due to business, it offers meeting rooms, conference facilities and a business center with internet access.
This establishment has a total of 160 rooms varying in size from standard rooms, family rooms, and suites that are available for booking all year round. The features in every room that are available include air conditioning, a flatscreen TV, a mini-refrigerator, a coffee maker, a microwave, and a hairdryer.
The attractions that are available near Hotel Universel Quebec include Salle Albert Rousseau which is a comedy club that is a short seven-minute walk from the hotel grounds. Defi Laser is an entertainment center that is a nine-minute walk from the establishment, Site Historique de la visitation is an eight-minute walk from the hotel. Further attractions include Place Fleur de Lys is almost three miles away, as well as Battlefields Park Parc des Champs de Bataille.
Restaurants that are located in the vicinity of the hotel are a variety of flavors. Le Cedre Restaurant Libanais is an eight-minute walk from the hotel. Chez Victor is also an eight-minute walk from the establishment, Buddha-Station is an 11-minute walk from the hotel, and Matto Sainte-Foy is a 10-minute walk from the hotel.
Features
7.3 Good
based on 3,039 reviews
Location
Wellness
Comfort
Breakfast
Check in |
4:00 PM |
Check out |
12:00 PM |
Cancellation/prepayment
Policies vary by room type and provider.
Amenities
FAQs when booking at Hotel Universel
Where is Hotel Universel located?
Hotel Universel is located at 2300, chemin Sainte-Foy in Cité Universitaire, 3.5 miles from the center of Québec City. Quebec Aquarium Park is the closest landmark to Hotel Universel.
When is check-in time and check-out time at Hotel Universel?
Check-in time is 4:00 PM and check-out time is 12:00 PM at Hotel Universel.
Does Hotel Universel offer free Wi-Fi?
Yes, Hotel Universel offers free Wi-Fi.
Does Hotel Universel offer free parking?
No, Hotel Universel does not offer free parking.
Does Hotel Universel offer free airport shuttle service?
No, Hotel Universel does not offer free airport shuttle service.
How far is Hotel Universel from the airport?
Hotel Universel is 5.2 miles from Québec City.
Can you bring pets to Hotel Universel?
No, pets are not allowed at Hotel Universel.
Does Hotel Universel have a pool?
Yes, Hotel Universel has a pool onsite.
Photos
All Photos (13)
Bathroom (1)
Bedroom (6)
Building (2)
Lobby (3)
Reviews about Hotel Universel
Location
Most Popular Landmarks
- Quebec Aquarium Park 2.5 mi
- Quebec Bridge 2.6 mi
- Martello Tower 3.1 mi
- Battlefields Park 3.1 mi
- Observatoire de la Capitale 3.2 mi
- Pepsi Coliseum 3.4 mi
Getting Around
| Québec City | 5.2 mi |
|---|---|
| Québec City Sainte-Foy | 2.4 mi |
| Québec City Gare du Palais | 3.7 mi |