Hotel Universel

2300, chemin Sainte-Foy, Québec City, QC G1V 1S5, Canada
+1 418 653 5250

rate per night


based on 3,039 reviews
Hotel Universel - Québec City, QC, Canada
Compare vs. KAYAK |

Provider Nightly total
TripAdvisor $77

Good to know

Distance to city center 3.5 mi
Location rating 8.1
Nearest Airport Québec City
Distance to airport 5.2 mi



Queen Rooms


Bed type
Queen bed
$64 per night
Queen bed
$77 per night

Standard Rooms


Bed type
Queen bed
$78 per night
Queen bed
$85 per night
Queen bed
$88 per night
Queen bed
$90 per night
$93 per night
$97 per night
Queen bed
$107 per night
Queen bed
$121 per night




Traveler rating


Time of year

Traveler type

Show reviews that mention

air conditioner in 20 reviews
bathroom was very small in 28 reviews
beds very uncomfortable in 34 reviews
boston pizza in 18 reviews
breakfast included in 24 reviews
bus ride in 6 reviews
couple of days in 4 reviews
free parking in 43 reviews
fun for the kids in 17 reviews
good location in 47 reviews
hot tub in 34 reviews
hotel room in 65 reviews
old quebec in 28 reviews
parking lot in 46 reviews
room had a small in 100 reviews
room service in 15 reviews
room was dirty in 107 reviews
room we were given in 103 reviews
smell of chlorine in 9 reviews
staff was very friendly in 70 reviews
swimming pool in 155 reviews
  • Poor
    Feb 2020

    The waterfall into the jacuzzi was neat. The penguins and polar bear were cute.

    Beds were rock hard. Other guests partied all night and walls were paper thin. Pool and jacuzzi had way too much chlorine used. Saunas worked once but when you got out, you couldn't get them working again. Staff made you feel like it was all your fault when you asked for assistance. Cobwebs in the rooms, toilets didn't flush, bathroom fans were extremely noisy and clunky. Bathrooms are NOT disability accessible and as well are definitely NOT made for big and tall people. All in we stayed one night, demanded a refund and left for a different hotel. Their beds also messes up my back, good, neck. I've had severe pain since lying on those beds. They also say queen sized beds , however they're only double.

  • Poor
    Feb 2020

    Pool area (which was the main reason I chose it) was alot smaller than the photos suggested. My kids and I got woken twice (12am and 3:30am) by very noisy (drunk) people in the hallway. Was booked to stay 2 nights but left after 1 even though they wouldn't give me even a partial refund. Was awful.

  • Poor
    Jan 2020

    The bed was very comfortable as well as the pillows! The spa section was very clean and fun!

    I had put a request for an early arrival a MONTH in advance. After 10 hours of driving, we arrived at 11AM as planned. The receptionist advised that the room wasn't ready. I decided to go have lunch and come back in 30 minutes, as suggested by the receptionist. At noon, we came back for our room, and still, not ready. My wife had a huge fever and wasn't well at all so we decided to sit down in the lobby and waited for our room. At 1430PM, I was very frustrated and I decided to go speak with the receptionist again and explain the situation. The receptionist said that the room wasnt ready but she will call to make sure there is no mistake in the system. The receptionist called and was advised that the room was ready since 11AM. We were angry. Receptionist said that she doesnt understand why the previous receptionist did not call. Worst service ever.... very very disapointed and frustrated.

  • Okay
    Jan 2020


    Building somewhat old furnitures in lounge old and broken. Felt more like motel than a Hotel

  • Okay
    Dec 2019

    The genious upgrade was not really an upgrade. The room was old and not looking at all as in the pictures of the hotel. Is the genious upgrade really valuable? I'm concerned. Regards, Genevieve

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Hotel Universel Quebec is a smoke-free hotel that is located in Quebec, Canada and is a short five miles away from Quebec Airport. The amenities that the establishment provides guests include free parking, a gym, a heated indoor pool, free WiFi, a hot tub, a spa, an on-site bar, vending machines, car hire service, and an on-site restaurant. For those visiting due to business, it offers meeting rooms, conference facilities and a business center with internet access.

This establishment has a total of 160 rooms varying in size from standard rooms, family rooms, and suites that are available for booking all year round. The features in every room that are available include air conditioning, a flatscreen TV, a mini-refrigerator, a coffee maker, a microwave, and a hairdryer.

The attractions that are available near Hotel Universel Quebec include Salle Albert Rousseau which is a comedy club that is a short seven-minute walk from the hotel grounds. Defi Laser is an entertainment center that is a nine-minute walk from the establishment, Site Historique de la visitation is an eight-minute walk from the hotel. Further attractions include Place Fleur de Lys is almost three miles away, as well as Battlefields Park Parc des Champs de Bataille.

Restaurants that are located in the vicinity of the hotel are a variety of flavors. Le Cedre Restaurant Libanais is an eight-minute walk from the hotel. Chez Victor is also an eight-minute walk from the establishment, Buddha-Station is an 11-minute walk from the hotel, and Matto Sainte-Foy is a 10-minute walk from the hotel.



Free parking
Free airport shuttle
Free Wi-Fi
Pet friendly

7.3 Good

based on 3,039 reviews









Check in

4:00 PM

Check out

12:00 PM


Policies vary by room type and provider.


Fitness center
Free Wi-Fi
Increased accessibility
ATM on-site
Business center
Car rental
Laundry service
Meeting/Banquet facilities
Hot tub
Indoor pool
No smoking
Express check out
24hr front desk
Night club
Storage available
Coffee shop
Free Internet
Pets not allowed
Free long-term parking
Steam room
Currency exchange on-site
Laundry facilities
Room service

FAQs when booking at Hotel Universel

Where is Hotel Universel located?

Hotel Universel is located at 2300, chemin Sainte-Foy in Cité Universitaire, 3.5 miles from the center of Québec City. Quebec Aquarium Park is the closest landmark to Hotel Universel.

When is check-in time and check-out time at Hotel Universel?

Check-in time is 4:00 PM and check-out time is 12:00 PM at Hotel Universel.

Does Hotel Universel offer free Wi-Fi?

Yes, Hotel Universel offers free Wi-Fi.

Does Hotel Universel offer free parking?

No, Hotel Universel does not offer free parking.

Does Hotel Universel offer free airport shuttle service?

No, Hotel Universel does not offer free airport shuttle service.

How far is Hotel Universel from the airport?

Hotel Universel is 5.2 miles from Québec City.

Can you bring pets to Hotel Universel?

No, pets are not allowed at Hotel Universel.

Does Hotel Universel have a pool?

Yes, Hotel Universel has a pool onsite.


Hotel Universel - Québec City - Building All Photos (13)
Hotel Universel - Québec City - Bathroom Bathroom (1)
Hotel Universel - Québec City - Bedroom Bedroom (6)
Hotel Universel - Québec City - Building Building (2)
Hotel Universel - Québec City - Lobby Lobby (3)


Most Popular Landmarks

  • Quebec Aquarium Park 2.5 mi
  • Quebec Bridge 2.6 mi
  • Martello Tower 3.1 mi
  • Battlefields Park 3.1 mi
  • Observatoire de la Capitale 3.2 mi
  • Pepsi Coliseum 3.4 mi

Getting Around

Québec City 5.2 mi
Québec City Sainte-Foy 2.4 mi
Québec City Gare du Palais 3.7 mi

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