Pros: "I enjoying having an aisle seat plus two empty seats next to me. I appreciated that you are conserving plastic cups. Keep up the conservation!"
Cons: "All of our luggage was lost and did not arrive in Prague"
Cons: "Tv screen didn’t work very well. ( picture was fine but the function buttons were terrible)."
Pros: "Smooth quiet flight."
Cons: "Mac and cheese isn’t what I was expecting for vegetarian."
Pros: "I have never been treated so poorly by counter people in my life!"
Cons: "After 2 hour delay, the flight was cancelled. NO ONE helped to find another flight. After waiting in line for 2 hours, the ticket agent handed me a card and said I had to call the 800 number. The person on the phone said I had to talk to ticket agent to go standby on a flight to Munich and the ticket agent told me I had to call. I was caught in a loop and no one helped. Then when it became apparent I wasn't getting out that night I was informed that there were no hotel vouchers and I would have to find my own hotel! After searching for an hour for a hotel (all were sold out in Boston) I called a friend who lives outside of Boston. No one gave me a taxi voucher because it was not to a hotel. LUFTHANSA customer service is the WORST!!!!!!!!"
Pros: "Cuteous service"
Cons: "Seats were to close together, nomlegroom, impossible when set in front reclined. Breakfast food meager."
Cons: "Passport control in Frankfurt was slow, very long linen under staffed"
Pros: "The staff was friendly and professional"
Cons: "The seats were too cramped, no chance to sleep on an overnight flight. In fact my back was quite sore from being cramped in the seat with no leg room and no under seat room for a small backpack. I’m only 5’2”"
Pros: "The cabin crew was very friendly and professional. The food was good too. The flight was right on time."
Cons: "Very little leg room, when perso in front of you reclines it’s impossible to open table"
Pros: "Very little"
Cons: "Rough weather. Stopped delivering water and snacks. Seat belt off and no attempt to continue water and snacks for 20 minutes. Then started back at front again to those who had already been served once. When got to me no snacks offered. Had to ask."
Cons: "Everything was fine except every time I come here we have to wait for a gate for 15 min or longer. A real drag."
Pros: "No one disturbed me while sleeping and crew was helpful when I woke as bad needed refreshments."
Cons: "More leg room"
Cons: "i would love to seat beside passenger who doesn’t snore bery loud."
Cons: "Seat assignments. My husband and I were not assigned seats together, however we were able to sit together because the seat next to me was empty."
Cons: "My other WestJet flights let me have access to wifi via the WestJet app and the entertainment console. I was disappointed to not have access on this flight."
Pros: "Didn't see much of crew. Food was crazy expensive for what it was."
Cons: "Better food for price, or an option to pre-book a proper meal at time of buying ticket. Plane was cold and no blankets."
Pros: "Short and Sweet smooth fligjt"
Cons: "Horrible delays in boarding no tv no entertainment at all."
Cons: "From Vancouver to Los Angeles no screen seats no Entertainment"
Pros: "Crew was upbeat and helpful. Seating was comfortable and there was ample legroom. Boarding was prompt and efficient."
Pros: "Convenient! Love flying to Toronto on Porter. Nice glassware for drinks. Unique feel. Will definitely fly again!"
Cons: "Not the airline’s fault but we were delayed. That’s the only thing that could have been better"
Pros: "Bunch of crooks gave me the wrong time. Missed my flight"
Cons: "Getting correct to information"
Cons: "Canceling flights with no notice and rescheduling made me lose a day"
Cons: "Especially for USA and Canada travel, allow some luggage, you guys embarrassed my child by charging her luggage fee because she had to bring a device she requires. She felt embarrassed."
Cons: "The same flight leaving an hour and a half after ours left before ours. I don’t understand how exactly that works the gates were directly next to one another."
Cons: "Flight was delayed. It happens, I know. First time using this airline, ended up landing 1.5 hour later than planned. The boarding process in Toronto was bizantyne, with some discrepancy in the checks and balance forcing a manual check in of all passengers. Amateurish."
Pros: "Crew was very attentive and pleasant."
Cons: "Stop charging for carry on baggage for outside of Canada flights."
Cons: "Best check in. Allowed earlier flight for a fee which turned out to be 30 minutes delayed but overall excellent check in and crew. Love porter"
Pros: "The crew was very nice, and I love the complimentary craft beer!"
Cons: "Continues the use of entertainment tv program during the delays - take off was delayed, descending was delayed and parking was delayed."
Pros: "There was a special needs boy that sat behind me and he had some issues (long flight, understandable) and the crew were AMAZING with him. Not everyone has common or even human decency. These people were rad, and it was lovely to see."
Cons: "Honestly nothing needed improvement/ it was a really good experience!"
Pros: "rebooked onto another flight due to missing connecting flight in london"
Pros: "Seats are comfortable, head rest is adjustable, good leg room, nice entertainment selection and no extra charge for adult beverages!"
Cons: "When we arrived at London Heathrow, there was no gait, no stairs, and no buses to transport passengers to the terminal. We were stuck on the plane for an hour waiting. The crew was helpful in keeping everyone informed and let us know they called the airport staff multiple times for the stairs/buses to get us off and those with connections (me) going. The crew was frustrated too."
Pros: "Crew were friendly"
Cons: "Poor entertainment - no individual TV screen or choice of entertainment. Food was very poor. We were 9 min late due to crew shortages."
Pros: "The crew was considerate in taking care of children with families and assigning new upgraded seats to those adults who were looking for sleep and quiet. They were also helpful in getting me a special gluten free meal even though I did not order it in advance."
Pros: "The crew did their best. They were efficient and polite, no complaints"
Cons: "First of all, it wasn’t British Airways, it was operated by American Airlines. The seats were cramped; just barely enough kneeroom and I’m only 5’10”. There were no monitors on the seat backs and no choice of entertainment, only monitors hanging from the ceiling. I suppose the airline assumes, probably correctly, that these days everybody has their own entertainment on laptop or tablet. The problem here, though, was that there were no charging plugs at the seats, so you’d better have a full battery when you get on and hope it lasts. Of course, I could have just read the inflight magazine, except that my reading light was broken. Food was decent for airline food."
Pros: "Very rapid flight. Landed far before scheduled arrival(at least 25 minutes). Checked baggage was delivered before schedule arrival time. Crew was pleasant/helpful."
Cons: "Flight was changed from what was originally scheduled and purchased. I was informed of the change after the purchase before traveling. Thus I had 4 1/2 hours between flights."
Cons: "We had to go back to philadelphia after flying for 2.5hoyrs, landing at Bangor, waiting for the maintenance team to figure out the problem. We then had to wait for another flight for 4h before being able to go to paris.."
Cons: "Your seats are too small, but we know the airline industry is not gonna do anything about it."
Pros: "Smooth price getting boarding pass and we were anytime sit together"
Cons: "All good"
Pros: "The crew was great and I really appreciate how they accommodated a family with 4 young children"
Pros: "Flight was mostly empty and it’s a short trip."
Cons: "Paid for First Class so I could sleep on this red-eye. Wasted my money. Seat was uncomfortable, legroom in my bulkhead seat was horrible. I can sleep anywhere...make that ALMOST anywhere, now."
Pros: "Clean plane, fast boarding process."
Cons: "No power to charge a device. This really is unacceptable in today’s world."
Pros: "Customer service was acceptable"
Cons: "Flights were cancelled and had to take another airline. Bags were also lost for 5 days!"
Pros: "Crew was nice. Boarding and deplaning was quick. Flight was on time"
Cons: "WiFi was super slow"
Cons: "They cancelled two of my flights in one weekend. We will not use American Airlines again."
Pros: "Non-stop flight and arrived ahead of schedule"
Cons: "No individual entertainment in seat backs and the common system wasn’t working. But, since it was an overnight flight it wasn’t that disappointing"