Fenix Hotel

The hotel offers a nice breakfast buffet with a good selection, and it's included in your stay. However, on days with no buffet service, they serve what they call an American breakfast without asking for your preference.

The facilities are updated and clean, and the staff is kind. However, some guests mentioned issues with the water pressure and hot water in the shower, as well as curtains that did not close all the way.

The staff is very friendly and accommodating. Some guests mentioned that their special requests, such as a room change due to shower issues, were resolved.

The hotel has daily housekeeping, contactless check-in/check-out, and follows physical distancing and health protocols. There are also CCTV cameras in common areas and outside the property, and hand sanitizer is available in guest accommodation and key areas.

Yes, the hotel is family-friendly and offers cribs, kids' meals, and an indoor play area. Additionally, complimentary breakfast is available, making it convenient for families.

Some guests mentioned that rooms facing the busy road experienced traffic noise, so consider requesting a room away from the street for a quieter stay.

Arrive early for breakfast to ensure a fresher selection, as some guests found that the quality declined towards the end of the breakfast service.

If you encounter issues with your room, such as water pressure or heating, don't hesitate to request a room change as some guests were able to resolve their concerns this way.

The hotel's proximity to attractions like Mercado Artesanal de La Mariscal and Parque Itchimbía makes it convenient for exploring nearby places of interest.

Guests noted that the restaurant has specific rules and limited hours, so it's advisable to check the restaurant policies to avoid any surprises during dining.

Several guests appreciated the spaciousness of the double rooms, making them a comfortable choice for accommodation.

The buffet breakfast was well-received by guests, offering a good selection and a nice addition to the stay.

If you are sensitive to noise, consider bringing earplugs as some guests mentioned that the soundproofing was not completely effective.

Be prepared for a wait for hot water in the shower, as some guests reported that it took around 20 minutes for the water to heat up.

If you require additional amenities like extra water bottles or specific room features, it's advisable to inquire with the staff to ensure a comfortable stay.