Car broken and perfect service.Pros: I liked two things about Avis 1) Originally I booked car via Rentalcars.com. They had confirmed my booking and 1 day before pick up they cancelled it without even sending me email or letting me know! I chat with their support and they said: Sorry, we cannot help you. WTF?! So I had to arrange everything after arrival - at Avis counter there was very nice guy with fluent English that helped us a lot finding a good deal that would be similar to original booking. Thanks again Mr. Francisco P.! Great help! 2) Our car got some engine issue by the end of our trip in the middle of the national park. Avis call center was helpful and they brought us new (much bigger car) in several ours with no question or extra charge. So: Avis rulez - I will use it again next time Rentalcars.com sucks - never more
2.0 MediocreJul 19 2017
Wont take a debit cardCons: Refused me service even though I agreed to a $5000 hold on my debit card. Had to take a 6 hour cab ride for $275. Thanks for leaving me stranded at the Quito airport at 4 AM Avis!
6.4 GoodJul 2 2017
Cons: The car lacked power for going up hills.
2.0 MediocreApr 2 2017
Bait and switchPros: Nothing about this experience to likeCons: Avis does not honor rentals done through Kayak. Avis don't recognize the car size that Kayak gave me or the insurance I signed up for through Kayak. I ended up spending almost 3 times the amount that quoted through Kayak. I will never do business with neither Avis nor Kayak again. The burrito with a competitive market place is that I choices. I will do what I can to spread the word so other people don't need to experience the same
8.0 ExcellentMar 13 2017
Pros: Car was nice and employees were friendly.Cons: More expensive than the estimated total. Insurance and unlimited miles added 30% on top of the expected cost.
8.0 ExcellentMar 3 2017
Pros: Staff were very accommodating, considering our late drop off after the office was closed.Cons: Drop off location was difficult to find, though close to the airport (no road signage).
4.4 OkayFeb 26 2017
Extorted for car price when we landed in QuitoPros: The SUV was clean and comfortable.Cons: We had reserved a car for $197.43 and few months prior to the trip and had received an email confirmation two days prior to our trip, however when we landed in Quito we were told at the counter that the price of our car was in fact over $1,300. It was too late to change our plans and book a flight instead of drive, thus we we forced to rent the car for only a few days for around $600 and then figure out public transportation for the rest of our trip.
2.0 MediocreFeb 9 2017
Cons: Did not end up renting a car. Still got charged for insurance. Many fees and credit card holds that were never mentioned until I was at their desk. Very shady operation.
8.4 ExcellentDec 30 2016
Pros: Service was good and the car was clean and adequate.Cons: There is a choice between $15 per day insurance or a $5,000 security deposit that is not returned for two weeks following rental.
Reservation was pointless.Pros: The state of the car, cleanliness, size for our needs.Cons: When we arrived, there was no car available and we had to come back to the airport 6 hours later, spending more money on the taxi and inconvenience of returning. In general, it was expensive.
4.4 OkayDec 9 2018
Dissappointed.Pros: See dislikes.Cons: Where do I start? Of all the available rental companies, I chose Enterprise for its brand recognition because i understand that you get what you pay for. In this case, paying top dollar did me no good. First, I reserved an automatic transmission SUV. They did not have an automatic vehicle nor an SUV available. All they had was one manual pick up truck. I haven’t driven stickshift in nearly a decade, let alone in a mountainous region. That made me very nervous during our road trip from Quito to Guayaquil and the three cities between. Second, I wanted an SUV to keep my surfboard bag inside the vehicle for security purposes as well as shielding it from the rain. So now at every stop we made, I had to take a drenched surfboard coffin and put it inside the vehicle which created a moldy smelling bag and musty scented truck cab. Next, the vehicle had no windshield wiper fluid. Imagine driving at night around winding roads along mountains with cliffs that drop off well over 300 yards and trying to clean the windshield covered in dust/dirt/debris mixed with rain; not a pleasant experience as using the wipers merely blurred our vision. Lastly, I paid an extra $90 for the week for a GPS device. One would expect that this device would be updated...clearly my expectations were too high for a simple task. We tried routing to commonly visited locations like Baños but the GPS had no idea how to get us there. I am extremely disappointed that our HONEYMOON adventure was hindered by this rental experience as we genuinely had concerns for our safety, security and well being.
2.0 MediocreDec 4 2018
Cons: Unadvertised super-expensive insurance. Charged for extra day even though they said they wouldn't. Couldn't get their 'satellites' to unlock our car. Car locked keys inside it.
9.2 ExcellentNov 20 2018
Clean and good car, but watch the mileage.Pros: Clean and a very good car.Cons: Overpricing due to mileage can be an unpleasant surprise.
Pros: Staff was very friendly and efficient.Cons: When I picked a category it showed Ford Edge or equivalent. I got Nissan Kicks, which is definitely not comparable. The car was very sluggish on the hilly highways in Ecuador where I vacationed. The price was the same, though.
2.0 MediocreDec 28 2018
DisasterPros: Disaster. I called them one day before to confirm. When I was there they told me that they don’t have a car available for me. They distroyyed my work dayCons: Disaster. I called them one day before to confirm. When I was there they told me that they don’t have a car available for me. They distroyyed my work day
7.6 GoodNov 16 2018
Clean & Nice Car, but watch hidden fees.Pros: The car was nice and exactly as we had reserved. Great customer service. Easy to get to from the airport by shuttle.Cons: Required insurance and would not accept the prepaid insurance we bought through Kayak. You also only get 100KM per day, so extra charges can add up.
Cons: When dropping off the car at the Budget lot there wasn’t an employee working. The doors were locked and it was only 8am. We were told to wait five minutes and after 30 we brought the car to the airport departures area and had to leave the keys with the Budget desk. Who also had employee working.
6.8 GoodFeb 12 2019
Cons: Hidden fees Forced me to purchase insurance while at Budget counter (despite purchasing online) (doubled the cost of rental car) Had to purchase unlimited km plan, otherwise had 100km daily limit (wasn't made clear when purchasing)
10.0 ExcellentJul 29 2017
Customer servicePros: Great customer service!!!!!!! Total recommended!!! New car! It only had 150 km new!
2.0 MediocreApr 1 2017
HERTZ is by far the Worst & Most Pathetic Customer Service.Pros: From the begging of the rental, it was a disaster. Two hours into the trip the AC went out in he car. I called their support number only to be made to wait 2 hours so they could send a guy without tools to put his hand infront of the vent and confirm that the AC did not work. Then to be told they dis not have another car to give me. When I finally arrived at Guayaquil (where they had another car for me 240 miles away) the people at the counter had left more than 10 minutes early and forced me to lose an extra day. But the best part was the way Ivan Quillupangi (fleet manager), tried blaming me for scratches on a car that were marked on the paperwork pre-rental and for three tire blow outs due to low air pressure (that was also marked on the paperwork). Not only that but questioning why I changed out the tires intead of calling, even after I advised that the tires blew in an area with no reception at 11:00pm on the side of a mountain. I liked the way that when I told them the brakes in the car were pulsating the response from them was that it was impossible because they had just changed them; however, they left the old brake rotors that were warped and caused the pulsating and lack of stopping power. I liked that once I got back to their Guayaquil office and showed them all this they said that although they can see what I am telling them, the guy on the phone 250 miles away that can't see says different that the proof of pictures, paperwork and items present. When I claimed the scratches were on the paperwork, they said that it was a "misprint" when I showed them the warpage on he brake rotors they pretended not to understand telling me the brakes had been changed. when speak My if the tires they said well you could have hit something and when I asked them to show me what exactly makes them say that or to show me on the tire or rim any impact point, they simply shrugged and said that that is what the guy from Quito (who'd never seen me or the car) said. Last but not least they expected me to provide good customer service by taking the car to and from the airport for inspections. Lastly when I got to the airport they did not have a comparable vehicle for me (7 passenger SUV) and merely had a compact, and expected me to provide a new deposit (after having given $2,400.00 on the current car). In short I was left at the airport stranded without a car. To add insult to injury Hertz ecuador has nothing to do with Hertz US. In all Inlost 4 days out of my trip dealing with their problems and spent an additional 3 days without a car, was forced to buy flights from Guayaquil to Quito and cancel parts of my trip.Cons: From the begging of the rental, it was a disaster. Two hours into the trip the AC went out in he car. I called their support number only to be made to wait 2 hours so they could send a guy without tools to put his hand infront of the vent and confirm that the AC did not work. Then to be told they dis not have another car to give me. When I finally arrived at Guayaquil (where they had another car for me 240 miles away) the people at the counter had left more than 10 minutes early and forced me to lose an extra day. But the best part was the way Ivan Quillupangi (fleet manager), tried blaming me for scratches on a car that were marked on the paperwork pre-rental and for three tire blow outs due to low air pressure (that was also marked on the paperwork). Not only that but questioning why I changed out the tires intead of calling, even after I advised that the tires blew in an area with no reception at 11:00pm on the side of a mountain. I liked the way that when I told them the brakes in the car were pulsating the response from them was that it was impossible because they had just changed them; however, they left the old brake rotors that were warped and caused the pulsating and lack of stopping power. I liked that once I got back to their Guayaquil office and showed them all this they said that although they can see what I am telling them, the guy on the phone 250 miles away that can't see says different that the proof of pictures, paperwork and items present. When I claimed the scratches were on the paperwork, they said that it was a "misprint" when I showed them the warpage on he brake rotors they pretended not to understand telling me the brakes had been changed. when speak My if the tires they said well you could have hit something and when I asked them to show me what exactly makes them say that or to show me on the tire or rim any impact point, they simply shrugged and said that that is what the guy from Quito (who'd never seen me or the car) said. Last but not least they expected me to provide good customer service by taking the car to and from the airport for inspections. Lastly when I got to the airport they did not have a comparable vehicle for me (7 passenger SUV) and merely had a compact, and expected me to provide a new deposit (after having given $2,400.00 on the current car). In short I was left at the airport stranded without a car. To add insult to injury Hertz ecuador has nothing to do with Hertz US. In all Inlost 4 days out of my trip dealing with their problems and spent an additional 3 days without a car, was forced to buy flights from Guayaquil to Quito and cancel parts of my trip.
Cons: There is NO thrifty car rental at quito airport. We had a reservation that was confirmed in person in December and when we returned to pick up the car in February we were told thrifty had been replaced by europcar and they would not honor our price and we were charged 3 times what the reservation
2.0 MediocreSep 24 2017
Very badPros: NothingCons: Those guys try to steal your money are not serious and then try to put some extra charges never book with them ever. The car looks new but is a scrap car Think twice to rent a car here.
4.0 OkaySep 6 2017
Pros: Fair priceCons: Long wait at airport. Car was a manual transmission. No instructions in English on how to operate the ignition kill switch. No maps available b and gps kept going out
2.0 MediocreAug 5 2017
Cons: They didn
2.0 MediocreJul 21 2017
Terrible car, terrible servicePros: NothingCons: The car was horrible. A Chevy Spark with bad brakes and all banged up. I wanted to cancel the reservation and they told me they couldn't refund me for 10 days. They made me wait an hour just to tell me they couldn't simply refund my money while constantly trying to upsell me. Horrible experience.
2.0 MediocreJun 13 2017
Car broke down in 20 minutes of pick up and ridiculed in spanishPros: NothingCons: Everything was horrible. Service, the quality of cars were miserable. the first car that I got broke down within 20 minutes in the middle of the highway and the replacement refused to go above 40 km/hr. The customer care giggled throughout my panic stricken phone call when the car broke down in the middle lane of a highway when cars were moving at 90km/hr. The engine started emitting smoke. The local agency officials giggled and ridiculed me, in Spanish language assuming that I do not understand anything, for being a women driver. I had to ask them to stop and remind them that I do understand the language even if I do not speak it. Then the giggling and smiling stopped. They refused to return the car before the contract was up. But I could not drive the car cause it was in such a bad condition. They have sexists employees who spent more time making fun of me than trying to solve the problem. I had to leave the car at the location without any written acknowledgement for the return and file an official complain with both Thrifty and better business bureau to get my money back including the deposit which should have been returned with the car. I finally went to Avis who gave me a car in a perfect condition which could easily be driven even in mountainous roads.
5.6 OkayMay 28 2017
Pros: The car is okCons: They force you to pay for insurance, went your credit card has already insurence coverage!!
4.4 OkayApr 18 2017
Thrifty at Quito airport is a rip off!!Pros: The size of the Chevy Spark makes it very easy to park.Cons: The insurance price was double the price of the car. That and I already have car insurance, Geico, that covers my driving in other countries. I did not want the Thrifty Insurance but the agent would not negotiate. Said that I had to take Thrifty's. The 100k per day mileage limit is ridiculous. I ended up driving 660km in five days so they charged me an extra $40, 25 cents a km, such a rip off. Also the car they gave me, Chevy Spark, was terribly on hills. Almost had two different accidents sliding downhill. My advice rent an automatic in Quito from a more reputable rental agent like Hertz.
4.0 OkayMar 31 2017
Worst car rental ever!!!Cons: 1) There was no address for the various Thrifty agencies in Quito on the rental agreement, we couldn't get in touch with anyone, so we spent an hour and lots of taxi dollars trying to find an office. Then, 2) when we finally found one, they said, "Oh, the $72 you paid Kayak for insurance is INTERNATIONAL insurance, which we don't accept (here in Ecuador, presumably), so we had to pay of new insurance to the tune of $150 or so. 3) Then, to top it all off, they said we could only drive 800 kilometers in eight days, or we'd have to pay 25 cents a kilometer above that. A terrible experience.
3.6 MediocreMar 2 2017
Most Pathetic Rental Experience I've Ever HadPros: Van was decent once we finally got it.Cons: Thrifty in Quito did not have the van we reserved once we showed up at the airport at 10 PM, they gave us no warning before hand. They 8 of us drive to Guayquil, 6 hours out of our way to get it. After we returned the van, they charged us $830 for the miles we put on the cars initially to go get the van. Customer service in Ecuador has been ignoring my requests for a refund. Do not use this rental service.
Cons: Car booked was not available (actually turned out was never at that location- was being used as a shuttle vehicle for the employee at the airport Car was poorly maintained (engine check light on, intermittent fault with remote locking key fob that set the alarm off). No one at the “24 hour” drop off location at airport so had to get security guard to phone someone. They pushed extra insurance on us despite us having adequate preexisting coverage
2.0 MediocreMar 18 2021
Pros: Nothing. It’s a terrible companyCons: Don’t force your client to buy to collision waver, and maintain you cars properly, it was unsafe to drive.
2.0 MediocreJan 7 2021
Pros: Car was cleanCons: Internet prices through kayak and car rental com are less than half of the actual cost. Be ready to lay at least twice as much. We paid about 210% of advertised price
6.0 GoodJan 7 2021
Pros: Was okCons: The deals should be clear and not change last minute like increase the cost because them bank deal does not acept credicard among more than 2000 dollars as warranty
2.0 MediocreJan 4 2021
Pros: did not have the vehicle i rented, made me pay for a more expensive car and extra fees , end up paying more than double the price.
2.0 MediocreJan 1 2021
Pros: nothing!!! This place is a scam, they give you a broken beat up car then try to make you pay for all the damage that was already there!Cons: not scam people and be honest about the fact that they rent cars that are already pretty well damaged, it's literally impossible to capture every single bit of the damage that already existed on the car, so of course they can point to something that wasn't specifically photographed. Especially when they completely neglected to take photos of the ENTIRE front of the car which had by far the most damage prior to me renting it. WOW what a dishonest company!
2.0 MediocreDec 23 2020
Cons: Beware! They will try and take advantage of you. Honestly could have been better. I showed up around midnight with my family of 5 and luggage with a reservation confirmation in hand after I confirmed earlier that day as well. They said they didn't have my reserved car and tried to give me a smaller one. After about 20 minutes of word exchange, he offered me the next car up but said that car needed an additional mandatory $40 a day insurance more than I already reserved. Scam. I tried to fight it but exhaustion won and I gave in. I needed to get my family to their home. When I came back to drop off, they tried to say I damaged the car. They showed me a "before" picture of the bumper with zero damage and the now photo with a screw holding on the bumper and rusted paint chipped. Good thing I videoed the pickup (I always do) and was able to show the screw and damage was clearly there at time of pickup. Holy scam!! After he couldn't get that to fly, he tried to say I went over on mileage. I had a contract and calculator but he was not budging. I paid an additional $160 just to get out of there! All in all I got charged $600 for a 3 day, $200 rental that was confirmed. Thank goodness for AMEX! Renters, beware.
Ecuador has made a considerable improvement to several of its major highways, adding more lanes to make roads safer and easier to travel. Although there are other options for getting around Quito, your car rentals in Quito will not only give you more flexibility but will also give you the chance to explore cities and towns along the Ecuadoran coast, like Cuenca 7h away, the waterfalls in Banos 3h away, the forests in Tena, or Papallact also 3h away.
The rental car offices at the Mariscal Sucre International Airport (UIO) are conveniently located within the main terminal just outside the baggage claim. Make sure you have your voucher, credit card, driver’s license, and passport in hand before proceeding to the rental counter. The airport is located about 11 miles east of Quito.
Sunday mornings in Quito are generally quieter and a great way to get a first sense of driving in the city, and to get a feel for traffic signs in a foreign language and common driving practices. Things to keep in mind are that stop signs aren’t always respected, unless there is oncoming traffic. Don’t be surprised that drivers frequently use their horns and hazard lights. When approaching a traffic circle, yield to the traffic already in the traffic circle. Keep your eyes open for cars stopping or moving and also pedestrians, as jaywalking is common throughout the city. International navigation apps will help find our way around the city.
Traffic is not much of an issue in Quito, thanks to a rule called pico y plata. This means that during the heaviest rush hour times from 6:30am to 8am and 3pm to 7:30pm, cars ending in a certain license plate number are prohibited from circulating. Be sure to check which day your car rental is not supposed to drive and plan accordingly to avoid a fine. Quito is also susceptible to heavy fog, mist, and rain, which can block visibility. Be sure to use the appropriate headlights and drive slowly.
25% of our users found rental cars in Quito for $22 or less
Book your rental car in Quito at least 1 day before your trip in order to get a below-average price
Economy rental cars in Quito are around 49% cheaper than other car types, on average
FAQs about renting a car in Quito
Some car rental companies in Quito which have updated their car rental health and safety policies due to COVID-19 to make sure vehicles are clean and disinfected include Europcar, Avis and Sixt
On average a rental car in Quito costs $29 per day.
In the past 72 hours, the cheapest rental cars were found at Europcar ($39/day), Avis ($50/day) and Sixt ($94/day). In the last 72 hours the cheapest rental car price was found at Europcar Av. America N21-56 Y Bolivia 170402 (2 miles from city center).
Based on ratings and reviews from real users on KAYAK, the best car rental company in Quito is Avis (6.2, 61 reviews).
Yes, automatic cars are available in most car renting companies in Quito. As cars with manual transmission are more common in many countries, you might have to pay an additional charge for renting an automatic car.
The average gas price in Quito is $1.97 per gallon over the past 30 days. Filling up a gas tank costs between $24 and $31, depending on the car size.
Compact (Ford Focus or similar) is the most frequently booked rental car type in Quito.
A Compact car rental in Quito costs $27 per day, on average.
A Economy car rental in Quito costs $21 per day, on average.
A Full-size car rental in Quito costs $54 per day, on average.
In Quito, cars are most frequently rented at Europcar Aeropuerto Internacional Mariscal (13 miles from city center).
On average a rental car in Quito costs $205 per week ($29 per day).
On average a rental car in Quito costs $879 per month ($29 per day).
If you are planning to stay only in Quito, then we recommend an economy compact car that will be easy for navigating the city. If you plan to travel the mountain roads for a trip outside the city, we recommend a four-wheel drive, like a full-size or intermediate SUV for your car rental in Quito, which will make you better prepared to deal with any sort of conditions that may come up.
The speed limits in Quito vary considerably depending on what type of road you’re driving on. On urban roads, the driving speed limit is 60km/h (40mph). On the perimetry roads, it is 120km/h (75mph). When driving on straight highways the speed limit is 135km/h (80mph) and on curves drops down to 75km/h (45mph). Speed cameras are common in Quito, will automatically record fines and submit a request of payment to your rental company.
The price of gas in Quito is relatively low, roughly $1.50 per gallon. Gas stations are frequent around the city but it is recommended to carry cash on you for payment.
Keep in mind that it’s rather difficult to find parking in Quito. We recommend that you use your Quito car rental to travel larger distances and parking your car at your hotel whenever possible if they have a secured parking lot. There are usually guides on the streets who will help you find a parking place and keep an eye on your car while you are gone. They will be expected to be tipped around $0.50 for their service. There are typically paid parking garages at malls and large shopping centers as well.
Finding the right price, understanding the add-ons and staying up to date with policy changes can be a challenge. That’s why KAYAK has produced the ultimate guide to renting a car to help you cut though the jargon and make the right choice for your rental car. Find tips and insights for how to book your rental, what car rental insurance you’ll need, how to deal with a car rental agency and what extra fees to expect (and avoid!).