Pros: "The crew members were to patience with everyone and making sure everyone have a comfortable flight."
Cons: "N/A"
Cons: "Two very sick people were allowed to fly and were not denied boarding during these times of Covid19. We actually had to taxi back to terminal to remove a very sick passenger. JetBlue #100 March 17, 2020 10:12 pm from Los Angeles to Fort Lauderdale."
Cons: "Despite the delay of almost 3 hours (which we were informed much earlier than getting to the airport at) the plane was 40% empty so can’t complain at the end of the day"
Pros: "The seats were great and the crew was also good."
Cons: "The sound system at the seat I was assigned was not operational."
Cons: "Boarding members kept me for no reason to my Cary on bag"
Pros: "Snacks and new interior on A320"
Cons: "Almost 4 hour delay and no Wi-Fi. When I complained to JetBlue I received a pathetic $15 credit."
Pros: "Crew was excellent. Boarding was great."
Cons: "I had significant delays on both the flight to Logan & the flight back to Charlotte."
Pros: "Crew was amazing flight was fast and seats are comfy"
Cons: "The headphone jack.was worn out, so the audio was sporadic."
Cons: "The flight was an hour delayed due to technical / gas issues"
The pilot came out before we left Aruba and told us about the length of the flight, the possible couple of minutes of turbulence in the Bahamas and NY and was so nice! Flight was excellent and we landed 45 min earlier than scheduled time. Had to wait for gate but not a big deal!
One of the flight attendants named Crystal was so happy, always had a smile for everyone, it was such a change from the stoic attendants I’m used to in the past. Thank you Crystal
Delta airlines charge $ 30,oo US DOLLARS for the check in for a suitcase in the baggage hold
Pros: "The flight from EWR to MSP was extremely quiet. No loud engine noises."
Cons: "We were vert disappointed at the Newark Airport - the Delta Club was closed and there had been no notification prior to arriving at the airport. I certainly missed that early morning coffee."
Cons: "Given we left at 7:15 am, I would’ve liked some food options instead of biscuits and peanuts"
Cons: "I contact the airline, because I tested Covid-19 positive, and I didn't want to expose anyone to Covid. I am steel waiting for an answer to change my ticket. When I came to Mexico, the flying from Minneapolis - Houston was good Delta keep everyone social distance. The flight from Houston to Mexico City was AeroMexico was completely full NO SOCIALY DISTANCE TERRIBLE EXAMPLE !"
Pros: "Kosher snacks! Thank you. Screens and outlets at every seat. Safe, controlled Covid protocols including de-boarding. Excellent!"
Pros: "Delta flight took extra precaution to keep all passengers safe before during and after the flight. They communicate effectively during the flight. I will be flying Delta again and again."
Cons: "The trip was great"
Cons: "We arrived around 39 minutes early and the whole process was very smooth"
Pros: "The crew was great. The pilots too."
Cons: "The audio and video at my seat did not work correctly."
Cons: "The seats are very tight, no tv, the rest of it wonderful"
Pros: "Crews were helpful. Seats are comfortable enough."
Cons: "Foods could have been better. But, all airlines foods are pretty bad."
Pros: "Boarding process, inflight service"
Cons: "Flight was canceled, was booked on flight 812, that flight was also canceled. I didn’t get to Quito until 24 hours later. Customer service was terrible in terms of providing accurate information to passengers."
Pros: "Crew was very nice and helpful. No complaints or issues."
Cons: "The only thing I didn’t like was the Panama City airport. Nothing wrong with the airliner."
Cons: "When the flight was delayed, we would’ve like to have a better explanation of what was happening"
Pros: "Nothing"
Cons: "Air flight attendant was rude and Had an attitude with some passengers"
Pros: "The seats were spacious and the hot meals were a treat!!"
Pros: "The whole experience was great. Pleasant crew, food excellent. I will recommend this airline for future trips."
Cons: "More affordable especially because this was a last minute trip because of death in my family."
Cons: "They didn’t have the food choices by the time they got to me."
Pros: "I liked the service, everything they provided."
Cons: "Entertainment. They need a screen on each seat like other airlines."
Flight departure late. Got late in Colombia making us take a different flight next day. Avianca airport crew messed up my ticket so when a I got in Brazil I didn’t have a ticket for my destination. Had to buy a new ticket out of my pocket.
Wasn’t able to take the trip and no one could help me with a refund or rescheduling
Pros: "The personal at counter very helpful."
Cons: "Some information on website is unknown for call center people, like issues dealing with disabled people."
Pros: "Nothing"
Cons: "Everything. Never in my life I experienced this. It was beyond inefficiency, it was literally CRUELTY"
Pros: "The crew was attentive"
Cons: "The aircraft needs better maintenance. My table was tilted and the seatbelt was twisted"
Pros: "Absolutely nothing"
Cons: "Even though there were flight/seats available, Avianca did not make them availability to flight changes and only for new reservations. Extremely disappointed at you fraudulent business practices."
Cons: "Please the bags are broken you should try to take them gently"
Pros: "The attention of the staff and punctuality at the departures"
Cons: "The food"
Cons: "Rude check in employees, mediocre flight crew terrible food. Only good thing about the flight was the check in counter people at Asunción airport. The rest was so bad, will never flight with Avianca ever again."
Pros: "decent comfort on board"
Cons: "both flights delayed, some rude crew, and Avianca lost my luggage when I got to Medellin"
Pros: "The crew was very friendly, and the food was the best I've had on a plane trip."
Pros: "Mediocre flight and service"
Cons: "Check-in was terrible, boarding also very disorganized. Crew on board was ok; very few flight attendants spoke English."
Cons: "Latam could be better if permit that customer can change the sit at check in."
Pros: "The crew was very professional and we the customers were very happy to have this team"
Cons: "None it was a great flight"
Pros: "The crew that flew us there was great"
Cons: "they overbooked the flights and the way they communicated it to passengers was a complete disaster. I was able to board and travel but I had to sneak out of the actual line and show my visa appointment receipt to a latam staff person. It was very hard to talk to the staff most of them were just screaming "go to the line" and were not really keen to listening to what passengers had to say. I found a latam person that wasn't really dealing with this situation and managed to get him to talk to other latam staff about my visa appointment. It was pretty stressful for me to have to deal with the possibility of missing such an important event without a good reason."
Pros: "Had to pay extra for my luggage I was only allowed one when it was always two."
Cons: "Having more student deals."
Pros: "Very friendly and attentive crew; very efficient and timely boarding; surprisingly good meals"
Pros: "Crew is friendly, plane is new and clean"
Cons: "they charge to choose seats before hand, shouldn't be a privilege to do so"
Pros: "the crew was realy great and everything was very good."
Pros: "check in and boarding (mostly because it was empty). Flight attendants. timely flight"
Cons: "premium seats should be more comfortable as advertised. On line services (extremely poorly designed and disfunctional website)"