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No elevator to second floor
Clean room. Comfortable bed Thin walls. A bit noisy
Great location right across from King of Prussia mall. Decent breakfast included Wifi was surprisingly reliable
One of the better complimentary breakfasts in this price range. Great access to KOP mall. Room was clean and checking in staff were excellent. Just a bit more soundproofing needed to completely block hallway and upstairs toilet flush noises, still able to get a great nights
Rooms are a bit dated. Pillows were terrible.
The beds are awesome. I can't recall ever staying in a hotel and the bed being more comfortable than my own bed at home. The location is also great because it is right across the street from the KOP mall. If you don't mind crossing huge intersections, you could easily walk to the mall from there. The breakfast was also really nice, but it was a VERY long walk from the room and difficult to find. We would have been better off getting in the car and driving to the breakfast area considering the amount of time it took and the twists and turns it took to get there. I know this is an older hotel, but seriously - how is there no elevator?? It's clear renovations have been done, but one of those should have been adding an elevator to the older end of the hotel. As we were leaving, we noticed one on the newer end, but in the amount of time it takes to load everything on a cart and drag it to that elevator, we were better off carrying it up and down the stairs ourselves. Lugging all of that up the stairs was a huge disappointment and would definitely cause me to find another hotel if we stayed in that area again.
Needed a late check in time and the staff was most accommodating Room and Hotel were clean. Breakfast was good, we got down about 30 minutes before closing and the food was still fresh and hot.
Breakfast was wonderful, times were great, comfortable room, price was reasonable. nothing
How Mickey the rooms were later out Nothing
Beautiful, clean rooms. Beds were very comfortable. Bathroom was roomy and clean. Location had a few shops. Only about 20-30mins from downtown Philly. Free breakfast had average selection. Nothing to write home about.
The hotel was well kept, the staff was friendly. Great place to stay, excellent value
- Clean/Well kept/ new or updated facility - Everything in good repair - Friendly Staff - Very good hot breakfast included - Nice pool and workout room - wonderfully landscaped inner courtyard - close to restaurants/convenience stores/ gas stations - Reasonably priced compared to other local hotels Highly Recommend to those who want a quality place to stay. But must keep budget in mind.
The room and hotel were very clean! The curtains on each side of the window were only there for decoration. They didn't actually close. This was a problem because the light from the parking lot was directly in front of the window, which made it hard to sleep.
We used the room as a base camp for the seminar and award banquet on Friday night. We intended to stay over but with ask the snow we decided to return home after the banquet. It served its purpose well. I hate sliding doors, no privacy, very embarrassing and uncomfortable
The location Room condition: chair had a large stain and the stuffing was coming out; bedskirt was covered with lint "balls": needed to ask for glasses two days: bedspread was pulled back but bed was never "made", fitted bottom sheet was never totally covering the mattress: clean towels were there but at the same time the soiled towels were left on the floor: Would not stay there again.
The room #310 smelled like cigarette smoke. And the people next door to me were drunk and talking loudly, screaming, singing for three hours in the evening. Very obnoxious. Not your fault.
I like the location and the hotel was nice enough. Nice bathroom. Elevators seemed to make noise and seems old. no indoor pool even thought the pics that I scrolled through showed a beautiful indoor pool and was hoping to enjoy that with my two daughters. I also booked two queen beds and when I checked in they said they saw that I made a "request" for two queens but could only give me a king with a pull out sofa. That was NOT a request that is what I booked. I would not have chosen this hotel if only a king was available. I was visiting my daughter that is attending Bryn Mawr College. The attendant at the desk was nice and gave us complimentary breakfast coupons. I did use them but wasn't planning on having breakfast at the hotel because my daughter is also vegan. The only thing she can really eat there is fruit and there was some soy milk out so she was going to have a bowl of cereal. When she went to pour the soy milk it was frozen!! The server was able to come up with more from the back. This was really NOT the experience I expected but made the best of it. I plan on traveling to this area several times a year. Not sure I will give this hotel another chance. There are many choices.
My deal was for a King bed and I ended up with 2 queens. There was no change.
The walls are very thin. Heard doors open and closing all night long.
The hotel was very nice and the people were very friendly. I was there for the Devon horse show so we did not get to spend much time at the hotel.
The location of the hotel and the fine breakfast the next morning made our stay a pleasure.
Rooms not available at checkin. Casino way too smoky
Location is great. Generally clean room. For the price, it was good, but have stayed in other area hotels for similar price and had better accommodations and amenities in room and at the property. Bed was very uncomfortable.
Convenient for the sports show we were going to and that's about all. Restaurant was fairly good. No window in room, skimpy toiletries, lumpy uncomfortable bed, very noisy room near the elevator. Also, could hear through the walls.
The room was very nice. The food was delicious. The atmosphere was romantic. Loved gambling. Lost card and would very much love to get it back or a duplicate sent to my home 110 Clear Creek Drive Bear, DE 19701 This would be Greatly appreciated. Thank you in advance for your cooperation. Please have a great day. Sincerely, Delores McNeill The travel to the nearest restaurant. No smoking in Bedrooms.
Checked in on-line. It was easy and convenient. The staff was helpful and efficient. We only stayed for one night, but would stay again in the future when we fly to Florida. The price was excellent; everything clean and ready. Can't think of anything. Our stay was very brief.
It's location to the airport. The dated and aging furniture and bathrooms. It would have been nice to know cost of extended parking before making my reservations. And having the airport shuttle run for 24 hours and not limiting it to only limited times.
Staff so rude. Since arrived to the airport I called for shuttle, waited for 30 minutes, the driver (Kyle) was so rude, no manners, no polite, no even good morning, was the more rude person I never meet. When I tried to check in I knew I was early, bu the FD agent Renee was also the most rude person, she never let me talk and directly told me that i have to pay 50 dollar to check in early, I asked her for the name of the manger and she gave the name on a piece of news paper and she told me that she can write the manager last name because was to long. Her attitude was complete out of the standard. Being HR Director for more than 8 years of Hilton;s hotel brands these employees need a training and understand what is customer service skills. They don't have at all. I called later to ask for a menu to buy a food, I can't believe she never mentioned to me that was a restaurant at the hotel, don't even mentioned (sell) her own restaurant, I bought the more horrible food because Renee didn't have the skill to treat and/or inform a guest properly. I expected reasonable treatment nothing else, but was the most horrible experience I had. Was no representation from the Brands either for the management company what is one of the most respectful company. So sad But I would never go back to that property, and either recommend, I have a group of people going soon for a wedding to Philly but will be so embarrass to recommend that hotel.
Room was comfortable and well laid out. It took a very long time to check in. The line was long and they were experiencing computer problems. Staff seemed stressed. The view from our room was of trash. Looks like they maybe remodeling.
Good overall! Long Walk Hallways
We get early check-in without any problem, Font desk staff well come with smile, We had AC problem in start and i call front desk and technition come in a few minutes and fixed it. My overall experience is great and i recommend this hotel. Location is close to airport and 15/20 minutes away from phildelphia downtown.
The front desk service was very rude over the phone. She did not have good customer service at all, didn't have my reservation ready after all the confusion I had to pay to check in early which I think should have been free since I had to go through so much.
Felt clean. Price was reasonable. Convenient. Food at restaurant in house was terrible. Limited counter space in bathroom. Strong electrical smell in elevator.
Hi my name is Matthew and i'd like to share a HORRIFIC experience i had at one of your hotels. So i specifically stayed in the Wyndham Hotel garden Philadelphia airport. Specifically myself and 4 others booked 2 rooms for the Rock Alliegence festival occuring in Chester PA. I arrived at the Hotel at about 10 30 to 11 am and attempted to check in. Was told that i cannot check in till 3pm due to rooms not being clean. I was understanding of course but mentioned that i would be at a concert and would not return till later that night. I was told my room would be waiting for me. So i hung around the hotel till the uber arrived to take me to the concert. I started talking with others and they had mentioned that there reservations were cancelled due to an overbooking. Upon hearing that i double checked my reservation to which the woman behind the counter stated that everything was confirmed and not to worry. Okay so fast foward to 11 30pm when i return to the hotel and attempt to check in and told that my reservation was cancelled. I received no phone call no email nothing! Was made to feel as though it was my fault when i had no idea. I asked to speak to a manager and was told "wait a minute" waited about 15 mins and was told to go to the other computer. I was handed a piece of paper to call expidea and work it out with them as they cancelled it. I attempted to state that i was told earlier in the morning that my reservation was confirmed. Was brushed off and was told "There are no rooms and there is nothing i can do, here is the number to call." The customer service was appaling and i will never go back.
I had trouble checking in because i reserved online 1 hour before bu,t the staff was very helpful and the rooms were very clean and smelled clean and the hotel was not noisy wich was good.we had a very good night of rest. breakfast not included, for the price we paid breakfast had to be a most and that alone is the reason i will never come back, there are similar options available with breakfast included it is unacceptable th e hotel is not cheap and it should act cheap.
location to airport Feather pillows are terrible
Nice hotel, well kept, clean, nice staff, plenty of parking, several restaurants within walking distance.
It was great clean and quiet
The comfortable room, and helpful staff Bathroom needs updating
Clean bed My staying hotel included breakfast but when I checked in hotel they never mention it. Which I paid for it. Also this hotel did not provide bath tub.
Clean, friendly staff, excellent service
Nice gym/pool/hot tub to relax. My friends and I stayed in 3 rooms. I was charged for parking and internet when the other rooms were not. Very unfair and tricky staff at the front desk.
No major problems with anything. Room, facilities, food were all fine for my purpose (business) for a 1-day stay. I was surprised that there were no snacks and a very limited selection of drinks in the Concierge Lounge during the day.
Cleanliness, comfortable beds, library
The lobby staff was very professional and attentive.
Room service had good food The walk to the casino was very long the restaurant s on site were very poor.
Loved the room and the bed was so soft! I think they sold us on what new bed we want! Didn't like the pull out handle to turn the water on. Strange.
engineers are responsive people!thank you for the way you do,the stuff on the front desk and shuttle drivers are doin' great.tnx for your attitude troubles with hot water availability air conditioner sounds like a jet plane) do not use the taxi services they call on the front desk(strange and rude behaviour(
Everything!!! I didn't stay longer
Nice hotel, with very comfortable rooms WiFi was not free
Bed was comfortable No signs stating when the pool and jacuzzi closed. Front desk was rude when asked about the shuttle services. Lack of courtesy, dog down the hall in a room barked all night
Clean, close to mall
This hotel was very clean and comfy. Location was great. Perfect for a weekend getaway. Our only complaint is the shower door, or lack of. Looks nice but since it was very cold outside, we couldn't get the heat to stay in the room, it made for a cold shower. We put towel at the door so the cold air would quit coming in from the hallway and by the time we went to sleep it had warmed up.
Nice place and the best hotel breakfast that I have ever seen. We asked for a crib and did not have one.
This is very close to where I was working for the week. The complimentary omelettes are a nice touch. Aside from breakfast, the food is mediocre.
Choices of food at breakfast . Late hours for pool .
I enjoy my stay here the room was nice and roomy love the decor The room I was in had ants in hotel staff came and dealt with it but still ants
Nice staff. Good breakfast. Room was much smaller than anticipated, thought there was going to be a pull out bed and there wasn't even a couch.
Location was good. Bed was comfortable. Cleanliness could be improved. Dust in the room, hairs on the towels, sections of carpet were stained. My refrigerator was broken but the manager on duty was kind enough to replace it himself. That impressed me.
The air wouldnt turn off in 604
Room furnishings seemed new and fresh Breakfast was a disappointment
Proximity to the mall
Located next to the King of Prussia mall. Many restaurants around the area too. The bathroom drain didn't work well, so you wind find yourself standing in a foot of water. But the worst part was the breakfast. The bacon was burnt and the sausage was so overcooked that it turned into I don't know what. People eat before leaving, so if breakfast isn't done right then that's what they'll remember about their stay and not return. It's a shame because I won't.
The breakfast was great and it had a great work out facility and pool.
Breakfast was great! The staff was very friendly too.
Facility old but spacious Staffs are mean and tricky
Everything was very nice. Train noise was okay once we got used to it.
Convenient to Rt 76 to get to Philly. Spacious, clean, comfortable. Worth the money to stay outside Philly rather than right downtown (even though the traffic on 76 can be awful depending on time of day). Half the price and twice the room. Free parking.
Spacious room. Also very clean. Too close to the train. Sometimes loud.
I stayed at the Residence Inn before taking the COMLEX PE exam. The NBOME testing center is a five minute walk away from the hotel which is very convenient. Getting to the hotel was pretty easy. I flew into Philadelphia, and took the train (Airport Line) to Suburban Station where I transferred to the R6 (Manayunk/Norristown) Line. You can transfer at any of a number of stations (30th street, Suburban or Market East), but I like Suburban because 1) the station is indoors with shops to get something to eat if you have to wait for your train, 2) there are printed train schedules available, so be sure to pick up Norristown schedule while you are at Suburban Station as it will be nice to have the timetable and a list of the stations on the line, and 3) it's crowded which is nice when you are in a strange place. The R6 then runs out to Conshohocken. The train stops about a block away from the hotel which is very convenient. A ticket costs $10 one-way which you can purchase on the train car from the conductor with cash. The train ride on a Sunday morning took two hours. The actual ride was one hour, but I just missed the R6 and so had to wait an additional hour for the next train to arrive at Suburban station which doubled my trip time. I think two hours is worst case scenario, as this was a Sunday morning and trains were running hourly. They may run more frequently on weekdays. Other students said a car ride to the airport takes about 45 minutes without traffic. The return train ride Monday evening took just under two hours from arriving at the station in Conshohocken to sitting down at the airport terminal past security. So, if you are flying into PA for the COMLEX, and are considering the train, budget for a two hour train ride, and you'll be safe to catch your flight. Since the 8am COMLEX ends around 3:30, the very earliest you can schedule a flight would be 5:30, and that is if everything is perfectly aligned. I'm not that brave, so I scheduled a 7:30 flight and had a...
All of the staff that I came across in the hotel were very friendly and helpful... The toilet add a slow drip but was so minimal, I forgot to mention it when checking out.
Friendly staff & convenient location Breakfast wasn't that good.
Nice place - staff were friendly, room was quite new and clean. The room was a very good value. The sofa bed was not very comfortable.
Slightly hard to find, but well worth the search. Plesasant suite accomodations which offered large breakfast and evening snacks. Good value.
The associates were WONDERFUL very helpful and extremely nice...made you feel at home stayed two nights and the breakfast was different each morning and had a great variety to choice from Tv was poor sound kept getting loud then quiet was annoying also the trains were quite loud
The room was typical of a hotel, as was the restaurant bar. I stayed here for business and it suited my needs, except for the lack of heat. The hotel is looking like it needs an update. The bathroom was a bit small. Also, it was quite cold outside (in the 50s and dropping) and yet the heat was not on. The front desk explained that the heat is only turned on when it is colder than 55 degrees out, otherwise the AC is turned on. 55 for AC? Anyway, they offered to bring me a little space heater which worked OK, though I didn't feel comfortable leaving it on all night. When I woke up in the morning, with the outside temperature in the 40s, the heat was on.
Nothing Layout of the room. It was awful, just awful. Would never stay there again.
Affordable, clean rooms, modern decor, great breakfast. The pool was FREEZING! Supposed to be heated. Found two spiders in our bathroom. Ick.
The room was big and up to date. I have two young kids who loved the indoor pool. I will go back.
The breakfast area seemed clean, the food was good except the sausages, they were questionable. The waffles maker was excellent and clean. The pillows and bed are very comfortable! Our suite smelled horrible upon arrival. It had a strong armpit smell, horrible! We left the windows and came back hours later and the smell had not completely left. We asked for a room change and they said all the rooms were booked.
I did a late check in , traffic and bad weather from New York and the lady at front counter was so sweet and nice . With a big smile even at 3:30 am . I liked everything.
Great staff, service and breakfast buffet. Very nice room. Quiet. Perfect location for our trip stay. Bed was a little soft for one adult male.
Everyone smiled and was very welcoming. No
Rooms were comfortable. Smoke detector beeped all night on our third night. Staff made no attempt to apologize or seem to care about the frustration of this experience.
spacious room - good breakfast
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Room & space Could not sleep at night due to on and off pitch noise from generator!!!
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have been here several times. will always return when the opportunity presents. nothing
Great location. Every room has a sleeper sofa. Great breakfast .
I have previously stayed in Homewood Suites when traveling for business. This visit reminded me of all the good memories tied to Homewood Suites.
The room was huge. Bigger than my apartment. No issues
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