_P-image.jpg?crop=true&height=118&width=118 "Provided by Leonardo")
Guest reviews
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Families
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Overall Rating
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8.9 "Very nice wellness & sports facilities."9.2 "
top-notch fitness area , thought 92%." -
8.6 "Vibe was good."9.7 "97% said it was a
stylish hotel ." 9.4 "94% thought, thehotel was modern ." -
8.4 "Great service."8.8 "88% said the
reception staff was great ." 9.2 "92% thought theservice was very professional ." 8.3 "83% werehappy with the room service ." 8.0 "80% found therestaurant service to be one of the best ." 8.1 "81% said theconcierge service was amazing ." 9.2 "92% said therecreation staff was great ." 8.0 "Management was excellent , said 80%." -
8.3 "Food is delicious."8.0 "80%
loved the menu selection ." 8.6 "86%loved the dining experience ." -
7.7 "Good location."10.0 "100%
enjoyed the restaurants & bars nearby ." 8.2 "82%liked the proximity to sightseeing ." 9.5 "95%liked the proximity to shopping ." 10.0 "City centre within easy reach , said 100%." -
6.7 "Rooms are ok."6.4 "
Beds were acceptable for 64%." -
6.6 "Average amenities."6.6 "66% thought the
building was acceptable ." 6.3 "63% considered thelobby entrance to be so-so ." -
6.4 "Breakfast is mediocre."6.4 "
Breakfast prices were ok , according to 64%." -
4.7 "Internet is poor."3.9 "61% said the
wifi quality was bad ."
Overall Rating
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9.0 "Excellent wellness & sports facilities."9.3 "
top-notch fitness area , thought 93%." -
8.6 "Vibe was good."9.7 "97% said it was a
stylish hotel ." 9.4 "94% thought, thehotel was modern ." 8.0 "80%enjoyed the friendly atmosphere ." -
8.5 "Great service."9.0 "90% said the
reception staff was great ." 9.0 "90% thought theservice was very professional ." -
8.0 "Location is great."10.0 "100%
enjoyed the restaurants & bars nearby ." 8.6 "86%liked the proximity to sightseeing ." -
7.0 "Nice rooms."6.5 "
Beds were acceptable for 65%." -
6.7 "Breakfast is mediocre."
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6.5 "Average amenities."6.5 "65% thought the
building was acceptable ." 6.4 "64% considered thelobby entrance to be so-so ." -
6.4 "Average comfort."6.5 "
Beds were acceptable for 65%." -
4.8 "Internet is poor."
Overall Rating
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9.0 "Excellent wellness & sports facilities."9.2 "
top-notch fitness area , thought 92%." -
8.6 "Great service."9.4 "94% found the
staff to be very friendly ." 7.2 "72% wereimpressed by the valet service ." 9.0 "90% said thereception staff was great ." 9.0 "90% thought theservice was very professional ." -
8.4 "Vibe was good."9.8 "98% said it was a
stylish hotel ." 8.6 "86%enjoyed the friendly atmosphere ." -
8.2 "Food is delicious."
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7.6 "Good location."
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6.6 "Breakfast is mediocre."6.8 "
Breakfast prices were ok , according to 68%." -
6.1 "Rooms are ok."6.2 "
Beds were acceptable for 62%." -
6.1 "Average amenities."6.2 "62% thought the
building was acceptable ." 6.0 "60% considered thelobby entrance to be so-so ."
Overall Rating
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8.7 "Great service."9.4 "94% found the
staff to be very friendly ." -
8.5 "Vibe was good."
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8.1 "Food is delicious."
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7.8 "Good location."
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6.8 "Average value."
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6.7 "Rooms are ok."
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6.6 "Average amenities."6.7 "67% thought the
building was acceptable ."
Overall Rating
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8.6 "Food is delicious."
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8.6 "Vibe was good."9.8 "98% said it was a
stylish hotel ." -
8.4 "Great service."9.2 "92% found the
staff to be very friendly ." -
7.7 "Good location."
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7.2 "Nice rooms."8.1 "81% said
rooms were clean ." 8.9 "89% thoughtrooms were spacious ." 9.8 "98% thought theview was good ." -
6.7 "Average amenities."6.7 "67% thought the
building was acceptable ." -
6.5 "Average comfort."6.5 "
Beds were acceptable for 65%." -
6.1 "Breakfast is mediocre."
Recent reviews
- All reviews
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- Neutral
- Negative
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7.1review from
Hipster vibe, very friendly staff, downtown location, clean, good beds and sheets, nice big room. They are trying hard, with some good ideas. And some room for improvement. Stay here...give them the benefit of the doubt...enjoy the quirkiness. 1. The restaurant and bar and room service closes at 9pm...10 pm... on the weekends. Seriously??? 2. There was not a guide to the hotel included in the room. A rock climbing gym that is the entire 2nd floor and one whole face of the building...kinda cool...but explain it to me. How's it work? Other services? 3. The menu under the glass top of the night table...really? Pretty cheesy. Put the menu in the hotel guide, see above. 4. Glass tops on the night tables? Really? 5. The bathroom was tiny and not well remodelled - tiny tub, shower head at about 5'3"...I'm 6'4", I could barely wash my armpits...
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8.0review from
Clean non smoking and no casino with reasonable rate No swimming pool
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8.5review from
Loved almost everything about the hotel except it was a little pricey for the amenities it provides. Price is relative to surrounding hotels, but it seems to offer less overall unless you pay even more extra to access "Club Level" amenities. Tried to eat dinner at Roundabout Grill, which is the restaurant located at the hotel, but order was taken incorrectly after being asked about it twice, so the wrong food was brought out then it took an extra 20+ minutes to get the correct food. The staff was very kind and accommodating in trying to correct the mistake, but due to time constraints with other activities, I was forced to ask for a refund and never had a chance to eat the food which was wasted along with the hour I spent waiting. This won't keep me from trying to eat there on another trip, but it was a pretty frustrating experience especially as a guest of the hotel.
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4.2review from
Renovated but it's still an old building. Has everything you would expect a hotel room to have. Good view. Staff was great. Everything felt cheap. The room has only one winow ando the bath tub felt like it was flexing underneath me. Walls are very thin. And you can hear everything out side. Only parking was valet unless you wanted to walk.
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8.0review from
Place was clean looked modern. The only Thing was the location it was in the heart of Reno but had a few pan handlers approach me. However I think that's just how Reno is now in general
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8.0review from
The room and bed were comfy I like everything pritty much
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7.1review from
Comfort The bed was fantastic--one of the best I've slept in at a hotel. The rooms are kept very clean and the housekeeping staff are great. Location -Upside The location is very convenient and makes access to surrounding events and venues a short walk. Family Friendly Non-smoking and non-gaming make this a unique hotel perfect for families. The climbing walls (indoor and outdoor) looked like a lot of fun and I would have tried them had I not been so busy. Cramped and slow The elevators are slow and malfunctioned several times during my stay. The entry felt as though I was sneaking in the back door of a night club. There was no convenience store and all of the public areas felt cramped. Location - Downside The convenient location can be a bad thing as my last night found me trying to sleep with a rock concert going on in the street literally under my window. Admittedly, though, I did try to go to bed early and the music was over by 10:30. Internet Deficiency The W-Fi was horrible. It was spotty and required accepting of the terms every time it reconnected. The Wi-Fi that's free with your stay was slower than my cell phone and the broadband we paid for in hosting a conference wasn't much faster. *What's worse, that broadband was down for two of the three days of our conference.* That was a whole lot of money down the tubes.
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6.0review from
Coffer maker in the room was nice...personal Keurig Breakfast was bad and one morning there was no hot food.
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8.0review from
Location, good service and cleanliness. Non smoking a plus. Good size room. The finish line to a marathon was right outside the hotel and someone was using a loud speaker at 7AM IN THE MORNING to announce runners crossing and getting the crowd riled up. Then police on a motorcycle proceeded to use their sirens as the runners were getting getting close and finishing. Went on foe more than an hour. That was awful. Had I known I would have stayed somewhere else. Did not get the sleep and rest I was looking for Sunday morning because of the marathon. It was awful.
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10.0review from
The entire place was incredibly clean! Thank goodness for a Non-Casino based Hotel in Reno! Finally a place we can stay without all the noise and awful smoke! Nothing worse for a non smoker than waking up sick in the morning from all the smoke you had to wade through; or worse the smoke that seeps into your room. We will definitely be back, see you soon! Parts of the surrounding blocks are a bit shady looking. BUT it appears to be improving.
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9.4review from
Smoke free, non-casino Slow elevator; no service elevator
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10.0review from
This hotel is a gem in the middle of the desert. The location is fantastic, within walking distance from many attractions. The rooms were private and relatively noise-canceling. The only time we heard our neighbors was when they would let the doors slam. The absolute best part about the hotel is that the entire venue is smoke-free and non-gaming. Check out was a breeze, and valet had our car ready before we made it down from our room. Overnight valet parking was a bit expensive, especially for those who do not require in and out privileges. Vegetarian options in regards to room service were very limited, but it wouldn't keep us from coming back.
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10.0review from
Friendly awesome staff - from checkin, to restaurant on site, to valet. Clean and beautiful hotel. Look forward to coming back to Reno.
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9.4review from
Reno is usually about dingy hotel rooms inside of casinos. This hotel was the first time we had ever seen anything different, and it was really nicely done. The renovation was high end and nicely done, from the public spaces to the individual rooms. The staff was also super friendly. There were two drawbacks. One was the parking. The garage was really gross, with garbage everywhere and even an abandoned car. The garage entrance is far from the hotel entrance. The garage has an attendant hiding in a room so it's as though the garage is unattended and anyone off the street can go in there. And on top of all that the hotel doesn't validate parking. It's just a random downtown garage that isn't part of the hotel and doesn't feel very safe. The other drawback was that everything in the hotel closes early so if you want to do anything other than sleep you might have to go to the casinos anyway.
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7.4review from
Location Small corridors in entrance area, no casino
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6.2review from
The restaurant was phenomenal, along with the room and rock gym. I really loved the place. The front desk clerk never asked how my stay was, which implies he didn't care. I went out of my way to tell him about a clogged drain issue in my room and he didn't empathize at all or attempt to reconcile the situation. I just left, and plan to write the Whitney peak management so that they can improve on guest relations.
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3.4review from
The bed was nice. Valet took 1 hour to get my car. Hotel is hard to find, there is no major street you can use to get there. Staff seemed too young, immature, and didnt really care about guest's concerns. Restaurant is not good but ok if your starving. They make it seem like your staying at the most luxurious place on earth but its nothing fancy. And who cares about rock climbing? Get a pool or something!
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6.5review from
The room & view were both beautiful. The smoke-free atmosphere is hard to come by in Reno. They are dog friendly and the rock wall is amazing. When I got there I had to carry my luggage and a sleeling child by myself. not a single employee asked if I needed help. Thank goodness there were mond guests at the hotel who helped me on to the elevator. I went to eat at the restaurant that was attached to the hotel, Heritage, & I kept being told they were understaffed. The food was good, but the customer service wasn't. I ordered a cheeseburger for my son and a cobb salad without onions for myself. When our food arrived there was no cheese on the burger and there were onions on my salad. It took me a good 10 mins to flag down my server to get our food fixed. On the day we were leaving, we waited to try and get on an elevator for over 45 minutes because they only have 2 elecators for the entire hotel. We ended up using some crazy staircase they led us in the wrong direction. Long story short the hotel is beautiful. The customer service is horrible.
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8.0review from
Clean non smoking and no casino with reasonable rate No swimming pool
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8.5review from
Loved almost everything about the hotel except it was a little pricey for the amenities it provides. Price is relative to surrounding hotels, but it seems to offer less overall unless you pay even more extra to access "Club Level" amenities. Tried to eat dinner at Roundabout Grill, which is the restaurant located at the hotel, but order was taken incorrectly after being asked about it twice, so the wrong food was brought out then it took an extra 20+ minutes to get the correct food. The staff was very kind and accommodating in trying to correct the mistake, but due to time constraints with other activities, I was forced to ask for a refund and never had a chance to eat the food which was wasted along with the hour I spent waiting. This won't keep me from trying to eat there on another trip, but it was a pretty frustrating experience especially as a guest of the hotel.
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8.0review from
Place was clean looked modern. The only Thing was the location it was in the heart of Reno but had a few pan handlers approach me. However I think that's just how Reno is now in general
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8.0review from
The room and bed were comfy I like everything pritty much
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8.0review from
Location, good service and cleanliness. Non smoking a plus. Good size room. The finish line to a marathon was right outside the hotel and someone was using a loud speaker at 7AM IN THE MORNING to announce runners crossing and getting the crowd riled up. Then police on a motorcycle proceeded to use their sirens as the runners were getting getting close and finishing. Went on foe more than an hour. That was awful. Had I known I would have stayed somewhere else. Did not get the sleep and rest I was looking for Sunday morning because of the marathon. It was awful.
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10.0review from
The entire place was incredibly clean! Thank goodness for a Non-Casino based Hotel in Reno! Finally a place we can stay without all the noise and awful smoke! Nothing worse for a non smoker than waking up sick in the morning from all the smoke you had to wade through; or worse the smoke that seeps into your room. We will definitely be back, see you soon! Parts of the surrounding blocks are a bit shady looking. BUT it appears to be improving.
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9.4review from
Smoke free, non-casino Slow elevator; no service elevator
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10.0review from
This hotel is a gem in the middle of the desert. The location is fantastic, within walking distance from many attractions. The rooms were private and relatively noise-canceling. The only time we heard our neighbors was when they would let the doors slam. The absolute best part about the hotel is that the entire venue is smoke-free and non-gaming. Check out was a breeze, and valet had our car ready before we made it down from our room. Overnight valet parking was a bit expensive, especially for those who do not require in and out privileges. Vegetarian options in regards to room service were very limited, but it wouldn't keep us from coming back.
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10.0review from
Friendly awesome staff - from checkin, to restaurant on site, to valet. Clean and beautiful hotel. Look forward to coming back to Reno.
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9.4review from
Reno is usually about dingy hotel rooms inside of casinos. This hotel was the first time we had ever seen anything different, and it was really nicely done. The renovation was high end and nicely done, from the public spaces to the individual rooms. The staff was also super friendly. There were two drawbacks. One was the parking. The garage was really gross, with garbage everywhere and even an abandoned car. The garage entrance is far from the hotel entrance. The garage has an attendant hiding in a room so it's as though the garage is unattended and anyone off the street can go in there. And on top of all that the hotel doesn't validate parking. It's just a random downtown garage that isn't part of the hotel and doesn't feel very safe. The other drawback was that everything in the hotel closes early so if you want to do anything other than sleep you might have to go to the casinos anyway.
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7.1review from
Hipster vibe, very friendly staff, downtown location, clean, good beds and sheets, nice big room. They are trying hard, with some good ideas. And some room for improvement. Stay here...give them the benefit of the doubt...enjoy the quirkiness. 1. The restaurant and bar and room service closes at 9pm...10 pm... on the weekends. Seriously??? 2. There was not a guide to the hotel included in the room. A rock climbing gym that is the entire 2nd floor and one whole face of the building...kinda cool...but explain it to me. How's it work? Other services? 3. The menu under the glass top of the night table...really? Pretty cheesy. Put the menu in the hotel guide, see above. 4. Glass tops on the night tables? Really? 5. The bathroom was tiny and not well remodelled - tiny tub, shower head at about 5'3"...I'm 6'4", I could barely wash my armpits...
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7.1review from
Comfort The bed was fantastic--one of the best I've slept in at a hotel. The rooms are kept very clean and the housekeeping staff are great. Location -Upside The location is very convenient and makes access to surrounding events and venues a short walk. Family Friendly Non-smoking and non-gaming make this a unique hotel perfect for families. The climbing walls (indoor and outdoor) looked like a lot of fun and I would have tried them had I not been so busy. Cramped and slow The elevators are slow and malfunctioned several times during my stay. The entry felt as though I was sneaking in the back door of a night club. There was no convenience store and all of the public areas felt cramped. Location - Downside The convenient location can be a bad thing as my last night found me trying to sleep with a rock concert going on in the street literally under my window. Admittedly, though, I did try to go to bed early and the music was over by 10:30. Internet Deficiency The W-Fi was horrible. It was spotty and required accepting of the terms every time it reconnected. The Wi-Fi that's free with your stay was slower than my cell phone and the broadband we paid for in hosting a conference wasn't much faster. *What's worse, that broadband was down for two of the three days of our conference.* That was a whole lot of money down the tubes.
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7.4review from
Location Small corridors in entrance area, no casino
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4.2review from
Renovated but it's still an old building. Has everything you would expect a hotel room to have. Good view. Staff was great. Everything felt cheap. The room has only one winow ando the bath tub felt like it was flexing underneath me. Walls are very thin. And you can hear everything out side. Only parking was valet unless you wanted to walk.
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6.0review from
Coffer maker in the room was nice...personal Keurig Breakfast was bad and one morning there was no hot food.
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6.2review from
The restaurant was phenomenal, along with the room and rock gym. I really loved the place. The front desk clerk never asked how my stay was, which implies he didn't care. I went out of my way to tell him about a clogged drain issue in my room and he didn't empathize at all or attempt to reconcile the situation. I just left, and plan to write the Whitney peak management so that they can improve on guest relations.
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3.4review from
The bed was nice. Valet took 1 hour to get my car. Hotel is hard to find, there is no major street you can use to get there. Staff seemed too young, immature, and didnt really care about guest's concerns. Restaurant is not good but ok if your starving. They make it seem like your staying at the most luxurious place on earth but its nothing fancy. And who cares about rock climbing? Get a pool or something!
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6.5review from
The room & view were both beautiful. The smoke-free atmosphere is hard to come by in Reno. They are dog friendly and the rock wall is amazing. When I got there I had to carry my luggage and a sleeling child by myself. not a single employee asked if I needed help. Thank goodness there were mond guests at the hotel who helped me on to the elevator. I went to eat at the restaurant that was attached to the hotel, Heritage, & I kept being told they were understaffed. The food was good, but the customer service wasn't. I ordered a cheeseburger for my son and a cobb salad without onions for myself. When our food arrived there was no cheese on the burger and there were onions on my salad. It took me a good 10 mins to flag down my server to get our food fixed. On the day we were leaving, we waited to try and get on an elevator for over 45 minutes because they only have 2 elecators for the entire hotel. We ended up using some crazy staircase they led us in the wrong direction. Long story short the hotel is beautiful. The customer service is horrible.
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