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We were late taking off.

Crew was professional and friendly

Flight was 3 hours late. Wifi was not working most of the time. TV reception was out for the entire plane for the entire flight

Good Price Convenient Airport

Everything possible above sitting in a seat for the flight has an additional cost. Flight left and arrived about 60 min late.

Seemed to be serious about safety.

The fee for printing a boarding pass was a complete surprise. Wasn't mentioned anywhere in the confirmation emails I received. Flight boarded late THEN sat in plane a long time for no apparent reason before taking off

Nothing... Entire experience horrible for my 17 year old.

Everything. Will never use American Airlines again

First class

Courtesy and smiling faces.

I actually have no complaints. All went well on both legs of my flight.

Delayed flight.

Getting rid of free checked bag has caused boarding to become as miserable as every other airline as people try to cram their suitcases into the overheads. Flight was delayed.

At check in, while checking my bag, the agent advised that since the flight wasn't full, and I wound have to claim my bag to transfer to an international flight, I could save some time by taking my bag on board. That worked out very well. I am very thankful for the good advice.

Nice easy ride once the plane got there

2 hour delay which wasn't jet blue's fault but it would have been nice to have been sent an email about it or something

Flight was cancelled and we were not informed. We missed international flight and nobody took any proper responsibility.

My flight attendant's name was Karen. She was effective, efficient and enjoyable to listen to. After asking all who were sitting in the emergency exit seats, she clearly explained to all seated in those seats, exactly how to operate the door in the event of emergency. In all of my hundreds of flights, I have NEVER had a more clear explanation of the operation of the exit. It bears commendation!

The exit row seat I sat in did not recline as I thought it might. Don't think it was noted in the seat selection section. The flight was too short for me to even look at what was available for purchase. Lastly, if there was any entertainment/audio available, I was not aware of that.

Thin back seats with just enough room to wedge you in. Comfort is out of the question. I realize this is a discount carrier but will not likely take this carrier for a trip of any length.

Free Directv and music, free snacks

Great in flight crew, nice free snacks, good entertainment.

Gate personnel unfamiliar with the proper boarding sequence announcements and "phraseology" for proper understanding of which "group" of passengers board next. I have experienced this several times lately, at different locations ... sort of unusual.

Overhead storage was big enough for larger carry on luggage. Direct flight from Bismarck- no running to catch connection. Staff were nice. Large aisle was nice.

Seats didn't recline. Paying for soft drinks. Little leg room. Paying to select your seat. Paying for overhead storage (but it certainly kept the number of overhead spaces available for those who paid)

No complimentary snack or drink

Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)

coffee was horrible

Less than impressive. First time with Alaska. Actual Alaska flight was great. Your regionals left much to be desired.

Snarky unprofessional attendants on the regional flights.

The time!!!