Cons: Payless IS NOT "In Terminal" as advertised, rather requires a shuttle to and from the airport. There are many "In Terminal" car providers, to include National, Alamo, Hertz and Avis. Payless is not one of them. They also overcharge your card requiring a customer to prepay for fuel. Never will I use them again.
Oct 18 2015
do not rent a car from here!
Pros: I didn't like anything about this place.
Cons: As soon as I started the vehicle on the pay less lot the low tire pressure light came on as well as the change oil light. I drove off the lot at the assistance of my dad. I had paid for the rental for a week, dropped it off a day early and it got a low tire while in the lot. I was not refunded a daily rate nor was I refunded the daily insurance rate. I was also told that as soon as you sign the paperwork that you are signing responsibility of the vehicle to maintain like it's your own. She was very rude and then had me fill out an incident report. I never got refunded.
Nov 9 2015
Cons: The first car they gave us had a tire that was bald down to the steel. While they were quick and easy about giving us a second car, this task took valuable time from our brief visit to our dying father.
Nov 17 2015
In the end, they made it right.
Pros: Good customer service. Despite the initial shortcomings, they ultimately made it right in the end and ensured we were satisfied and in a safe vehicle. Prompt shuttle service to/from airport.
Cons: Booked online as 'Ford Focus or equivalent'. Told at time of pickup from airport that it's actually for a Ford Fiesta or similar compact car, which is much smaller than a Focus/equiv and was not what I had booked the rental under. Clerk made it right and gave us a free upgrade to that size range of vehicle. When we were presented with vehicle, Hyundai Elantra, front tires were at wear bars. Seeing as it's front wheel drive and we anticipated snow, this would not work. Looked at two other equivalent vehicles, tires also bald, some well beyond wear bars. Inquired about a different vehicle, small Jeep crossover with good tires all around, and employee offered it as free upgrade.
Nov 17 2015
Great service with Reno Payless!
Pros: The Payless service was excellent. I really appreciated that they had a shuttle that would come pick me up/drop me off without having to wait for a long time. It came immediately when I needed it!
Cons: I wasn't a fan of the car, itself, but that has nothing to do with the Payless service, which is what I value more when renting a car.
Nov 17 2015
Cons: The vehicle smelled like someone made been smoking in it.
Nov 24 2015
Pros: Upgraded to an SUV thinking it was 4x4; however, it wasn't. Payless took the upgrade charge off without even questioning. I appreciated their kind and fair service.
Dec 7 2015
Beware: Counter closes at 11pm, despite letting yo
Cons: I booked the car for 11pm pickup but the counter was closed at that time. All other rental agencies were still open. There was a piece of paper with a number to call for after hours, I tried calling this number at least 20 times and nobody answered or called me back.
Avoid Payless at all cost.
Apr 3 2016
Cons: I was charged for the basic insurance on top of the insurance I purchased at the time of reservation - I will be calling to see if this can be reversed.
Apr 5 2016
Cons: Couldnt rent my bank card that ive been a customer for 10 year's according to u guys didnt pass credit but my credit union that i have had for 9 months accepted but didnt have all the money on card. So payless said no went to dollar rental and the bank card that supposedly said no said yes there. I feel they should do over phone and tell you that. Lost a awesome customer rent cars often.
Cons: Had a little difficulty identifying the Alamo lanes at the rental return because the Alamo sign was small compared to the others. Wasn't exactly clear on where to stop at first.
Oct 18 2015
Pros: Low one-way rate!
Oct 20 2015
Pros: From the beginning until the end, my first time with Alamo went splendidly. There was almost no waiting time from the moment I stepped up to the counter to the time I drove away in my car. I couldn't be more pleased. There were no hidden charges, everything was as stated on their website. I received a nice, clean new car and when I was ready to return it, the process was hassle-free. I went in expecting some hiccups, but there were none.
Oct 31 2015
Pros: Received the vehicle I requested
Cons: Everything was good . . . no issues with the vehicle or the customer service
Nov 28 2015
Fast and Easy
Pros: From the line. To the car renting process. To the drop-off was a breeze.
Cons: I can't think of anything negative
Dec 12 2015
Friendly staff. Great car.
Pros: Great car. Friendly staff. Many cars to choose from. Great price.
Dec 16 2015
Fast and easy
Pros: Rental went smoothly. No surprise charges. In and out in less than 5 minutes.
Dec 29 2015
Excellent Customer Service
Pros: Our flight was over an hour late arriving after the scheduled closing of the rental counter. Alamo customer service reps stayed late to assist their customers! Nice going, I'd definitely come back.
Jan 5 2016
Pros: Super fast check in and friendly service! upgraded us to 4 wheel drive and we loved it! returning car was simple and fast also!
Jan 18 2016
Need to pay attention to the needs of winter drive
Pros: Everything except ...
Cons: I told the representative at the rental counter that I was going skiing at a particular ski area which would require driving across a mountain pass. I believe he said , "Have fun!"
As I was driving up the mountain pass there were signs indicating whether chains would be required. I live near mountain passes and drive an all wheel drive SUV with mountain rated tires which in my state is considered the equivalent of chains when chains are required. I rented a similar SUV and didn't think about the possibility of chains being required. As I was driving it occurred to me that I didn't know (1) if chains were required, would I need to put chains on the rental car or not, (2) what was considered the equivalent in the 2 states on either side of the pass, (3) did my car have 4wheel or all wheel drive, (4) were the tires mountain rated, (5) were there chains in a secret compartment or would I need to buy chains for this rental car. These issues should have been addressed by the representative before I left the counter as he had been told my intended destination.
Cons: The service at RNO was horrible and rude. The support at the call center as well. After receiving terrible service the car wasn't even ready when they said it would be and I had to wait more. Then, they overcharged me on my return and had to deal with that. I will never rent here again, or let anyone I know rent from Dollar. I hope they treat their employees better than their customers.
Oct 19 2015
Quick and Friendly
Pros: expedient service
clean comfortable car
Oct 25 2015
Pros: Clean car
Oct 25 2015
Cons: The customer service was so bad the womestuck her hand in my husband's face and then got on her phone and told h to leave
Jan 23 2016
Cons: Up sell to $500
Jan 24 2016
Pros: The staff was great. Checkin and check out was very efficient.
Cons: Thought for the dollars charged the insurance coverage was not good. Seemed very very high.
Also car had a previous smoker and you could tell instantaneously. Also beer bottle and stray mitten under passenger seat.
Feb 2 2016
Pros: Everything was fine except for the very high cost of insurance.
Cons: Price given was deceptive. When we went to pick up the car the sales people convinced us that the insurance we had bought via Kayak was essentially worthless, then they sold us insurance that cost about $25/day, more than the rental itself. A second problem is that only SUV's had IPod ports -- this seems pretty basic in this day and age.
Feb 3 2016
Cons: Non smoking
Feb 7 2016
Pros: The staff was very friendly and helpful. They picked out a car that was perfect for my needs and made sure I wouldn't be stuck in snow with a small car. I can't thank them enough for their help.
Feb 9 2016
Cons: Unable to easily cancel car rental appointment. Got a much better deal through Costco.
Costco and Alamo were awsome!
Cons: Somehow Budget always seems to come up with these crazy tax fees and obsurdly overpriced "misc charges". They are not a company with integrity. I will no longer rent from them. And I rent a hell of a lot!
Dec 18 2015
Pros: Quick easy check in
Cons: Everything was great no complaints
Jan 5 2016
Pros: Proximity of car counter and cars
Cons: Politeness and honesty of front desk staff (Cole) who added a significant daily upgrade fee and a minimum duration to the contract without notifying us
Feb 24 2016
Cons: My flight got diverted from Reno to Sacramento. I explained this to the Budget representative as I was waiting in baggage claim and she said there was nothing she could do and that it would be over $600 to pick up in Sacramento--more than 3 times the price I had booked online. So I cancelled the reservation and booked from another rental company for the same price I originally got online. Seems like a bad business policy by Budget.
Feb 28 2016
Pros: I wasn't allowed to rent without a cedit card.
Feb 29 2016
Pros: After waiting for about 8 groups to get their car delivered to them, we go upgraded to a vehicle that was sitting in the garage. It was a more suitable vehicle for our trip.
Cons: They had one older gentleman walking to get the vehicles, and there were about 8 parties waiting for cars. Very inefficient.
Jul 3 2016
Great and easy to rent
Pros: We loved everything about our rental Thank you
Jul 22 2016
Clean up the car before you rent it again!
Pros: Friendly staff.
Cons: The Budget staff behind the counter at the Reno airport where helpful, but I ended up not getting the car I had reserved - a compact because of the limited choices/availability. So then we tried an SUV but found the one we had selected had an open recall so that went back on the shelf. Ultimately I ended up with a slightly discounted Luxury car for my four day trip. When I did finally get the car, it was dirty on the inside and only slightly better on the outside.
Sep 4 2016
Cons: Changed me for an extra full Day for being 59mins late.
Sep 11 2016
ended up costing 2x what I had expected
Pros: nice truck
Cons: endless fees brought the total cost to 2x what I was originally expecting
Pros: Extremely efficient, professional, and friendly group of sharply dressed young men running the show at this office. A+ on all levels. Vehicle rental was handled very competently, free upgrade made when regular size pickup was not available, etc.
Oct 20 2016
Pros: Personnel in 2 locations were wonderful with their advice. When we believed that we left something in the car at the airport, one employee went way out of his way to help us try and track it down. While we didn't find it, he was wonderful to help as much as he did.
Aug 4 2016
Pros: To get a car at the airport
Cons: They delay soooo much, couldn't get the same rate as they had gave me in kayak reservations
Sep 23 2016
Liked some of the car's features
Pros: My plane was delayed and I didn't know the agency closed at 3 pm. Representive was getting ready to leave but still went ahead and rented the car. Great service!
Cons: All ok.
Oct 13 2016
Don't accept debit cards!
Cons: I reserved a car through Enterprise, stood in a long line in Reno, went through proper paperwork -- only to find they would not accept my debit card.
I am a previous Enterprise user and always had a good experience.
I was forced to go with another rental agency at twice the price.
Sep 7 2016
Pros: Everyone was helpful and friendly
Cons: Took way too long to get the car. Had to wait and hour
Sep 18 2016
Car wasn't available when I arrived.
Pros: The car itself was ok
Cons: When I arrived at the airport, within 30 minutes of my expected arrival time, I was told they overbooked and the only thing the could give me was a pickup truck instead of the car I had ordered. I don't like driving a truck and would be traveling from Reno to Sacramento that week, so I had to decline the truck. It was late and we had to get alternate transportation to our hotel since I was told other agencies were also out of cars. We wasted another couple hours and $$ going back to the airport the next day to get our car. I was extremely disappointed and have never had this experience with other rental agencies.
Sep 29 2016
Not the normal Enterprise experience.
Cons: My mid-size SUV wasn't there. I had to take a giant pickup truck and listen to my golf clubs and luggage rattle around the back for the one hour ride to my destination. Getting the car required a 30 minute wait with a bunch of others standing around wondering where the staff was.
Oct 6 2016
Pros: I was upgraded to a Jeep Cherroke as it needed to be transported to a better climate as it was not a 4-Wheel drive. The decision on the part of the company was a wise one because when I returned to the Reno area on the following Monday in a 4-Wheel drive it was snowing through the pass on 80.
Oct 13 2016
Pros: Pick up and return were so easy and auto was a new model.
Cons: Upon picking up my rental from the canyon country, CA location- I was informed my rental had not been cleaned and was offered a car wash voucher to take care of it myself. I declined; seeing j was simply renting the car to get back home in the Lake Tahoe area. Driving the vehicle- no problems, didn't eat or drink in the car and am not a smoker. I simply wanted to get home. I returned the vehicle to the Harrahs casino location, left the keys in the drop box and called the original canyon country location to confirm I had dropped the keys properly (I did not feel comfortable simply leaving car/keys without checking out with the attendant). The following day my bank acct states I had been over charged by hertz- I contacted customer care and told them the situation and she informed me I had been charged for cleaning- I immediately contact the canyon country location and asked them to contact the harrshs casino location to confirm with them that I was not responsible for the unkept nature of the car- I had picked it up in canyon country with no cleaning been done prior to me renting the car. The gentlemen (Sam) at the canyon country office has attempted to contact the harrshs location for two days, along with myself trying to contact them- they are not answering any phone lines.
I will continue to attempt to resolve this- and I will never rent from hertz again- seeing How impossible this whole situation has become. How unprofessional the harrshs casino location has been is something I've never experienced with any business.
Please resolve this issue. I'm exhausted attempting to fix your companies lack of communication between branches
Feb 27 2016
Pros: The only thing I did not like was the hard sell on the insurance, I already am fully covered by my insurance but they just don't let up, then the rep showed me some tiny dots on the windscreen and she said she had noted them, but if I came back with any increase in these tiny dots, I would get charged $20.00 for each dot! Scary!
Oct 5 2016
Car was great. Directions were poor
Pros: Nice car. Clean and well maintained.
Cons: Map for return location was misleading and help phone number was closed. Bill for rental was three times estimate. Had to spend extra time to resolve which forced us to hurry through security.
Oct 16 2016
Cons: Desk agent a little too pushy with car insurance.
The pickup counter took too long. one person for 1
Cons: The pickup counter took too long. one person for 10 oeople in line. 3- plus minute wait
Dec 15 2015
Pros: Upgraded to a larger mini van with no problems. Good car, well equipped and enjoyable ride.
May 31 2016
Cons: This car drunk of cigarette smoke to the point where I had to open the windows to not feel sick. I thought I must have missed a selection box for smoking or non-smoking, so we didn't return the car and ask for another one at the time of pick up. However, at the time of drop off we spoke to Thrifty about it, since we learned that they have s no-smoking policy in their cars, and they gave us a free day of rental. The moral of the story is that if you are given a car that smells like cigarette smoke, go immediately back to the counter and ask for another car.
Aug 3 2016
Smaller truck than asked for
Pros: Speed of pickup and drop off
Cons: We were transporting bikes and needed a large F-150 truck. Instead, they didn't have one available so we ended up with a small truck that barely fit everything. Our reservation was made 2 months in advance!!!
Cons: The agent who rented us the vehicle was not knowledgable about the care or what we as a customer needed. She flat out lied to us. The vehicle was horrible smelling; so much so I put my jacket on the back seat and it smelled so bad I had to plastic baggy it to pack in my suitcase and was without a jacket. We drove around in freezing temps with the windows down because it was so bad, for the 3-4 days we had it. I febreezed it and they didn't even help!
The entire experience was bad. They refunded part of our $ but doesn't make up for having to go to my own wedding in a smelly dress and jacket. Won't rent from them again. Totally ruined my trip.
Sep 26 2016
Easy off site pick up . No line..
Pros: Nice agents
Sep 29 2016
Pros: Very fast and friendly I was in and out in minutes.