Pros: Drop off and pick up were easy. Great, clean, new car.Cons: I found the rental a bit expensive.
10.0 ExcellentMar 14 2021
Pros: Car very close to terminal. Fast and easy pick up. No upselling of insurance productsCons: Cant think of anything
10.0 ExcellentFeb 9 2021
Pros: great customer service. great vehicle, return was fast, efficient. especially at 530 am
2.0 MediocreDec 21 2020
10.0 ExcellentDec 10 2020
Pros: Staff super fast and efficient!Cons: The high beams on that car only work sporadically, I forgot to mention. Please get them checked!
10.0 ExcellentDec 3 2020
Pros: Great value for a very nice full-size luxury SUV. Far better than the competition. XM satellite radio activated, unlike some of your competitors that are having problems with XM. Noissues with the car over a 2 week period.Cons: Could have been cleaned better before we picked it up. Some trash from prior renters in the car still.
10.0 ExcellentNov 9 2020
Pros: Staff at the Reno airport was super friendly and efficient. Car provided was awesome and very clean. The pick-up and drop-off process was very smooth and easy.Cons: Only comment was the temp tag (paper taped on dash) expired three days before car return (no temp plates on the front or rear of vehicle). While we did not encounter any issues, peace of mind on paper tags would have been ~better~, though I acknowledge the 2021 vehicle was brand new and tags may not have been available. Otherwise, seamless rental, 10/10, very pleased!!
10.0 ExcellentOct 24 2020
Pros: Was given an Cadillac EscaladeCons: Nothing.
9.6 ExcellentOct 10 2020
Pros: drop off was very easy and smooth
10.0 ExcellentSep 10 2020
Pros: Great customer service and the car was cleanCons: Everything went as expected.
Pros: Staff super friendly got me in and out quickCons: The vehicle was an older high mileage vehicle with a few bumps and bruises on it , but did the job.
8.0 ExcellentMay 3 2021
Pros: Easy check in/out process. Employee was very friendly and helpful.Cons: The A/C did not work. The only reason it was bearable was because we went up the mountain and had the windows down with the cool breeze. But it was very hot /sweaty with the windows up and in Reno without the colder air outside.
10.0 ExcellentApr 27 2021
Pros: Our rep at the counter was helpful, cheery, and a great experience was had from the start. Loved the proximity to the airport. Pick up and drop off we’re a breeze!Cons: Nothing.
10.0 ExcellentMar 21 2021
Pros: Easy processCons: Nothing
6.0 GoodJan 4 2021
Cons: I wasn’t explicitly told I would be paying twice as much since I was a driver under 25. Because of the time of my reservation and when I was made aware of this, I had no other option except to accept the additional charges.
8.0 ExcellentDec 20 2020
Cons: Open earlier. Process faster.
2.0 MediocreDec 13 2020
Pros: No refunds
10.0 ExcellentDec 2 2020
Pros: Car Rental was close to terminal, got a small SUV Nissan Rogue for a super reasonable price.Cons: Wish all car rental experiences could be like this. I've had hidden fees that were more than the car rental cost. This one was the price quoted online.
10.0 ExcellentNov 16 2020
Pros: The price of the car was low, as the accommodations were what I wanted. Moreover, the drop off/pick up was straightforward.Cons: I think that directions to picking up the car should have been more evident, and larger signs are to be used to identify the spot where the car is parked. Other than that, the whole experience has been wonderful.
2.0 MediocreOct 6 2020
Pros: can someone call me to discuss i was treated unfairlyCons: the return was a disaster please call need to solve
Pros: Better mileage than expectedCons: Pick up: disaster. Despite having RESERVED a mini-van class car, there was none available when I arrived. What's the point of a reservation? Instead they "upgraded" me to a CRV, which has half the storage space. Extremely unhappy because I planned to move across the country in the larger car, not a tiny CRV.
6.0 GoodDec 5 2020
Pros: Everything with the exception of below.Cons: Only two counters open and had to wait 45 minutes just to get to a counter.
2.0 MediocreSep 28 2020
Cons: I tried canceling this booking less than 24 hours after paying, due to the California wildfires. I was told I could cancel since it hadn’t been 24 hours yet, but weeks have gone by and not one worker is willing to help issue a refund...
7.2 GoodSep 21 2020
Pros: The staff was friendly and the car was fineCons: Allow a customer to cancel a reservation that is no longer needed
2.0 MediocreJul 16 2020
Cons: I booked and paid for this car. Had to change my trip due to COVID and could not change or modify do I lisf th Ed money I put down when I cancelled. In what way was this okay. Will NEVER NEVER NEVER book with Thrifty again. Money mongrels.
10.0 ExcellentJul 14 2020
Pros: friendly staff, easy pick up
8.0 ExcellentMar 21 2020
Pros: The staff and car and process was greatCons: I was charged twice. Once at booking and then when I picked up the car
10.0 ExcellentMar 12 2020
Pros: Very good return person
4.0 OkayFeb 3 2020
Pros: I didn"t like itCons: it needs service improvement
Pros: They didn’t have an employee at the counter. 50 people didn’t get their cars. Sent to Avis and Budget for cars, or to other vendors. They are involved in a bait and switch.Cons: Avoid them completely.
9.2 ExcellentOct 5 2019
Pros: Yes very much so!Cons: Place has seen better days...
10.0 ExcellentSep 4 2019
Pros: Pickup and dropoff were very easyCons: Communication about the location of pickup desk
10.0 ExcellentAug 16 2019
Pros: Friendly staff, knowledgeableCons: N/a
8.8 ExcellentAug 3 2019
Cons: my rental car was NOT clean. skum on exterior of windows; inside not thoroughly vacuumed. hey RAC agencies ....those scenters you leave in cars don't overcome a lousy cleaning job
10.0 ExcellentJul 10 2019
Pros: Friendly staff, fast serviceCons: Nothing
9.6 ExcellentJul 1 2019
Pros: Excellent price on short notice, plus I was upgraded for no extra charge.Cons: They seemed understaffed.
10.0 ExcellentJun 16 2019
Pros: Easy in and out. No bullying of extra insurance or their gas!
10.0 ExcellentMay 12 2019
Pros: The staff was friendly and the car was clean.
9.6 ExcellentMay 7 2019
Pros: Easy pick up and drop off and the staff was extremely friendly,Cons: Maybe more options for the cars.
Cons: Arrival was awful. Huge line and only one desk person. Then we went to get car and that took 25 minutes. Car arrived filthy as car was was not working. Pretty lousy service for a long time Budget person.
10.0 ExcellentFeb 5 2021
Cons: !27.00 for a compact SUV was a bit pricey in my opinion
9.6 ExcellentOct 27 2020
Pros: Fast and smoothCons: There was a ding in the windshield when I picked it up. I had to fill out paperwork on that chip when I returned the car.
10.0 ExcellentAug 5 2020
Pros: Clean car, very comfortable.Cons: Pick up line was a bit long.
8.0 ExcellentFeb 16 2020
Cons: It was good
7.2 GoodDec 29 2019
Cons: Staff recommended a switch to AWD. Price went from about $ 250 to $950.
4.8 OkayAug 25 2019
Cons: Waited over an hour to pick up because only 2 employees were working to help customers from Budget and Avis. One of the employees was also helping the ‘fast track’ line. Poor management.
4.8 OkayApr 29 2019
Pros: Pick up staff was pleasantCons: Get rid of the hidden fees!! Nobody likes hidden fees. Nobody! Just tell us what the real price is online.
3.6 MediocreApr 7 2019
Cons: Horrible service, challenging return
9.6 ExcellentMar 23 2019
Pros: Drop off at lake tahoe was expensive, but worth it.Cons: Unknowledgable staff - did not know drop off hours for lake tahoe location. They were sure I could drop it off anytime before 8am the next day, but 5pm was the latest
Pros: Reservation had issues and I was double chargedCons: Reservation had issues and I was double charged
6.0 GoodApr 19 2021
Pros: Staff was very friendly.Cons: No on site parking for my car was frustrating. Instead of getting the premium suv as requested I was given the option of a Durango or a minivan. It took forever to get the vehicle and once I got it, it only had a half a tank of gas.
4.0 OkayApr 12 2021
Pros: Friendly staff, told me renters who go through third party booking run across same issue I had.Cons: The rental location was NOT associated with the airport, despite selecting RNO during booking. It is considered off-site location, there are no airport shuttles to get here. I had to use a ride share to get to the rental location. The staff told me that a majority of their customers who rent from that location come across the same issue when booking through third party. They said they would have no issue giving a ride to the airport if the car was dropped off during their office hours, but I had to drop off during the weekend. Kayak should not be listing this location when looking to pickup/dropoff at the airport since it is not associated with the airport,l despite being close by.
2.0 MediocreMar 26 2021
Cons: pickup location was not at the airport, but offsite which required me to uber. I had searched for airport location, so not sure why this happened. when I arrived (at 12;02pm) the office was closed! and did not reopen until 1pm, so I had to stand and wait for an hour, and leave my parties at the airport waiting - no warning of that, ridiculous that a rental office is closed in the middle of the day! terrible experience
10.0 ExcellentMar 21 2021
Pros: Staff was greatCons: The car drove a bit slow on the highway
2.0 MediocreDec 15 2020
Pros: Nobody told me I needed a credit card to pick up my car with the rental agency, so I laid for my rental but never got to take the car because I didn’t bring a credit card with me
2.0 MediocreNov 18 2020
Cons: You did not notify me that the insurance didn’t go through so I had no coverage and had to use my own personal I stand it was a business trip. That’s not acceptable.
6.0 GoodSep 27 2020
Pros: It was $345 all-in for a 9 day rental. Good value.Cons: The Vassar Street Hertz location looks like it's on-site at the Reno Airport when you Google map it. It is not. And there is no shuttle to take you there. Drop off is a big question mark. I dropped my keys in the dropbox, but the box says I needed to fill out a rental form including mileage then put my keys inside an envelope. There are no pens, forms or envelopes anywhere. I just dropped the keys in the box, hoping I won't get charged a penalty. Then I walked over a mile to the airport with luggage.
10.0 ExcellentDec 27 2019
Pros: Staff was friendly and car was awesomeCons: Last time I order Compact or economy car and I get SUV it will be great if I get same car I ordered
6.8 GoodAug 21 2019
Pros: everything okCons: they did not mention wich sort of gasoline to put in so we could'nt make the full tank and they charge 100 dollars for it worthing 30 dollars
Pros: Nothing, I was very upset my reservation was not available, sent to the wrong business, received the wrong car and ended up cancelling my reservation. Very upset about the whole experience.Cons: Due to the reservation screwups, I think an upgrade and a price match for my original reservation should have been made. But it wasn't, and they tried to give me a smaller size vehicle and my daughter is 5"11.
10.0 ExcellentFeb 9 2021
Pros: Staff was very kind, received a free upgrade, car was clean, functioned perfectly, and made the trip enjoyable. Also, I really liked how smooth the pickup and delivery was. No hassles, no hidden fees, no surprises just what I needed.Cons: I think the price was a bit higher than competitors, but I was willing to pay 50 more for better customer service.
10.0 ExcellentFeb 3 2021
Pros: 2021 Kia Soul w/ 225 miles. Great car. Also, night manager on Friday night really made me feel at home, even arriving 5 mins to close.Cons: Getting shuttle to airport after turning car in. Agent said driver left at 1:30pm, not sure why.
10.0 ExcellentDec 22 2020
Cons: Let me start by saying, I got a good price for mu rental. The check in and check out process was quick and simple. One of the vans I got was dirty, hadn't been washed. But I was in a hurry so I didn't mind (this time). Overall it was good service. I will rent with them again.
10.0 ExcellentNov 5 2020
Pros: staff very friendly and informative...
2.0 MediocreJun 13 2020
Pros: NothingCons: They wanted a major credit card, they are not affiliated with the airport. Lady there told me all enterprises in the state of Nevada always require a major credit card. Was a complete lie, doesn’t even know her own establishments policies. Have rented cars in the past through them never had to have a major credit card on file with them. She kept telling me that the other establishments were breaking their own policies when in fact she was stating incorrect information. Will never ever do business with them again
10.0 ExcellentSep 5 2019
Pros: Very nice staff.
10.0 ExcellentMay 6 2019
Pros: The pick up and return was quick and simple and the staff was friendly and helpful. Upon return I pointed out a spot on the rear seat where a prior occupant had dropped chocolate on the seat and they gave me a credit for having to drive a dirty vehicle!Cons: Absolutely nothing!
9.2 ExcellentMar 28 2019
Pros: The staff was super on-point. The car was new and clean.Cons: The dropoff process was pretty straightforward, but having never rented a car before, the after-hours dropoff was a little baffling until I called them.
9.6 ExcellentFeb 17 2019
Pros: Drop off was super easy and very friendly, even at 5am! I needed an AWD vehicle and received a Suburban, which was much larger than the Standard SUV that I had reserved. This ended up being very appreciated as it handled the heavy snowfall very well. Loved the heated seats, too!Cons: Pickup was a little slow. It took over 15 minutes before someone helped me.
Pros: We rented a convertible for my son's graduation since it was a drive through due to covid. And we're going to cruise around town and just enjoy the day. I rented the convertible weeks before. We get there the day of graduation and the gal proceeds to tell us there are NONE avaliable. I was so upset for him since this end of the school year was such a bummer. It was just a huge let down.
2.0 MediocreFeb 18 2020
Pros: Rental agent helped me to rent at another company, she was incredibly helpful and accommodatingCons: Would not rent to me because I only had debit cards, no credit card
5.2 OkayFeb 12 2020
Pros: Drop off was fine.Cons: Car rented was not what was reserved (reserved midsize 4wd SUV, they put us in a larger 2wd SUV saying that was all they had). Check in process was slow. Car was clumsy but clean and functional.
10.0 ExcellentJul 8 2019
Pros: The process was super easy
6.0 GoodJul 7 2019
Cons: Picking up the vehicle took about 40 minutes which seems a bit too long.
4.0 OkayAug 13 2018
Seemed understaffed at pickup, and under-equipped at returnPros: Employees were friendly and courteous.Cons: At the time of pickup, cars were not ready for many customers (at Reno/Tahoe Airport). So, customers were waiting in the parking structure and there was no one at the Avis booth there. Eventually, our car appeared, but it was a chaotic experience, because there was apparently a shortage of staff and no organized line for customers waiting for cars. Also, I did not get a receipt when I returned the car. The agent/employee told me a receipt would be emailed to me, but I have not yet received an email with a receipt.
7.6 GoodOct 23 2017
Pros: Staff was great
2.0 MediocreOct 9 2017
Cons: Rental car was filthy inside and out.
10.0 ExcellentSep 24 2017
Pros: Friendly and honest serviceCons: Weekend hours are short
9.2 ExcellentAug 17 2017
Pros: the employee was super nice and efficient.Cons: cost could've been lower
Pros: Friendly, helpful, convenient staff and location. One of the easiest car rental experiences ever! The Reno Crew is phenomenal:)Cons: Nothing. It was exceptional
10.0 ExcellentJul 5 2019
Pros: Staff was awesome Everything was easy.
8.0 ExcellentMar 5 2019
Pros: Staff very helpful. GREAT that you could guarantee that the car in that class would be AWD/4WD (this was my most important factor). Very reassuring while driving through light snow.Cons: The interior of the car smelled strongly like fast food when I first got in. Otherwise clean, so was unfortunate that my very first impression was the smell of fast food. This smell seemed to dissipate over the course of my 1-hr trip to Tahoe. Also the owner's manual was not in the car.
10.0 ExcellentAug 15 2016
Pros: The car was clean and had low mileage.Cons: I HATE Hyundai cruise control. Unfortunately this isn't something that can be controlled by the rental agency.
10.0 ExcellentFeb 16 2016
Quick and easyPros: they knew my name before I stepped out of the car. printed me a receipt and I was done, didn't even have to go into the airport.Cons: the drop off is in the very back of the parking garage and then you have to make your way through the parking garage to the airport, no designated walkways, made me a little nervous.
10.0 ExcellentDec 6 2015
Great service!Pros: The person at the counter was extremely helpful. We were a little stressed about the weather, so asked for an upgrade and were given one from Alamo for a slight increase in cost. It was money well spent and they were great to work with.Cons: The wait was long, but that was due to a person who was trying to rent without a credit card. The staff handled it well, but he was annoying.
Surrounded by lush parks and forests, Reno is a unique oasis that provides plenty of opportunity for outdoor exploration. Deciding to rent a car during your time in Reno will be a worthwhile decision, opening up the ability to discover the beauty of Lake Tahoe, the Sierra Nevada mountain range, Truckee River, and the valleys and desert of Nevada. By hiring a car and maximizing your time in town you will be able to explore the amazing natural landscapes and still check out the funky and eclectic nightlife of downtown Reno.
Reno-Tahoe International Airport is located only 3 miles from the downtown district, meaning you can pick up your rental car and be in the city in no time at all. Survey the best list of rental options available at Reno-Tahoe International Airport using KAYAK and organize your rental before you arrive. Major global rental companies such as Alamo, Avis, Hertz, Thrifty, and Budget have counters located within the baggage claim area of the airport terminal.
If you plan on traveling to the many mountainous areas surrounding the valley that Reno sits in, keep in mind that the weather at high elevations is unpredictable and thus the road conditions can change quickly. Ensure that you regularly check local weather reports and take extra precautions when driving on snow or ice.
Rush hour is a relative piece of cake in Reno compared to other major cities across the United States. While there is increased congestion on the roads between 7 am and 9 am and between 5 pm and 6:30 pm, most of the city is reachable within 45 minutes -- even if you are coming from the opposite side of town!
25% of our users found rental cars in Reno for $43 or less
Book your rental car in Reno at least 1 day before your trip in order to get a below-average price
Off-airport rental car locations in Reno are around 10% cheaper than airport locations on average
Standard rental cars in Reno are around 34% cheaper than other car types, on average
FAQs about renting a car in Reno
Some car rental companies in Reno which have updated their car rental health and safety policies due to COVID-19 to make sure vehicles are clean and disinfected include Thrifty, Hertz and Dollar
On average a rental car in Reno costs $55 per day.
Based on ratings and reviews from real users on KAYAK, the best car rental companies in Reno are Alamo (9.1, 267 reviews), Enterprise (8.7, 207 reviews), and Dollar (8.2, 154 reviews).
The average gas price in Reno is $3.25 per gallon over the past 30 days. Filling up a gas tank costs between $39 and $52, depending on the car size.
Standard (Hyundai Elantra or similar) is the most frequently booked rental car type in Reno.
A Standard car rental in Reno costs $50 per day, on average.
A Supplier choice car rental in Reno costs $47 per day, on average.
A Intermediate car rental in Reno costs $63 per day, on average.
In Reno, cars are most frequently rented at Payless 1395 Airmotive Way (3 miles from city center).
On average a rental car in Reno costs $384 per week ($55 per day).
On average a rental car in Reno costs $1,645 per month ($55 per day).
There is adequate space on roads and in parking spots throughout the downtown district of Reno, meaning that you do not have to make any sacrifices for space or comfort when choosing your rental car. An all-wheel drive is, however, recommended if you are visiting Reno during the winter months and plan on driving to any of the nearby mountain ranges.
Unless otherwise indicated, the speed limit on residential roads and within urban areas is 30 mph. Urban freeways have a maximum speed of 65 mph, while primary undivided roads can have a speed limit of between 55-70 mph. On rural divided highways the speed limit can vary from 65 to 75 mph, while rural freeways, such as the I-95 that connects to Arizona, can range between 70-80 mph.
You can expect to pay approximately $3.09 per gallon of gas in Reno, which is slightly above the American average. If you are required to return your car with a full tank of gas, consider stopping at the Silver State Food Mart on E Plumb Lane, which is only a mile from Reno-Tahoe International Airport.
On-street parking is relatively easy to find, even in the city center; however, there is normally a 2-hour limit unless you park after 6pm. Make the most of free on-street parking available throughout the city on Sundays -- this is the perfect day to plan an adventure through the downtown area.
Finding the right price, understanding the add-ons and staying up to date with policy changes can be a challenge. That’s why KAYAK has produced the ultimate guide to renting a car to help you cut though the jargon and make the right choice for your rental car. Find tips and insights for how to book your rental, what car rental insurance you’ll need, how to deal with a car rental agency and what extra fees to expect (and avoid!).