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Very good service staff on reception, beautiful main hall and little garden All rooms and other premises need renovation, furniture is seem like relative new but not convenient. Air conditioner works strange, it is impossible to setup it do not blow directly to the bed. Room service is careless. Parking near the hotel after 3.00-4.00 p.m. is very difficult. There is no gym in the hotel. Definitely not four stars.
Achillion Palace was an ideal hotel for our holiday, close to the beach, right in the middle between the old and new areas. The old town was a 2 minute walk, loads of shops, tavernas etc. Hotel was perfectly comfartable, clean and the staff friendly. We had a great stay in Rethymnon.
Great room at a great price. they need to extend their WI-FI to the rooms. now they have it only on the lobby.
Loved the swimming pool on the roof! Did not like having a smoking room. That is the only problem I had with the hotel.
Friendly helpful staff. Large, nice room with balcony. Good location if you like to be both near the town and also have access to beach/seafront. Very good value for money. Good to have a fridge in room. Room was cleaned only 3 times out of the 6 days - I believe the cleaners finished at 3.30pm, but when I arrived back to my room just past 3pm, the room still was not cleaned. It may have been one of the last rooms on the cleaners schedule, but is it that unusual that guesrs wish to spend some time in room in the afternoons (given the heat outside!)? Picture of hotel in publicity material a bit misleading - I thought it might be possible to have some kind of sea/harbour view, but the hotel is located off the sea front on a street overlooking the road and other buildings on opposite side. No tea and coffee making facilities - not even access to a kettle.
good price, good location, couldn't have more expectations
Location was excellent. Really close to the old town and the beach. The staff were helpful and communication before and during our stay was very good. Breakfast could have been more varied. There was limited staff during breakfast time which meant that often tables were not cleared out quickly enough and the food was not replenished in time. But when asked they responded straightaway. Also, there were only steps at the entrance of the hotel which meant that we had to lift our suitcases ourselves, but again, when asked for help the concierge was happy to help.
Location Nasty carpet
The hotel is in an excellent location, within easy walking distance of the old town with its shops and tavernas. The breakfast on offer is of very poor quality and the total absence of any staff to clear away dishes means that the breakfast room becomes somewhat squalid.
Location - close enough to the city, the room was clean and spacious except the bath that can fit to babies or extra thin persons No pool in april, no view from my room. I would rate it as 3 stars. I stayed at the hotel only one night, so it was OK
Very nice location, very friendly staff.
good for parking, attractive building and room, well maintained not as convenient to the old town as we would have liked, small pool, no internet
Close to the old town No special view
Close to the town without being in a noisy area. Lovely building, great rooms, and really nice small pool. The day staff/manager was nice, but the overnight/late receptionist was a little unfriendly at times. Otherwise, a lovely place to stay.
the room was very nice. the staf was exellent. but the morning breakfast was a little cheap in my opinion. could have been better with a little more choice
very clean and nice staff nothing at all
The hotel staff, nothing was too much trouble Not enough tables for breakfast
Everything at Palazzo Vecchio was great! My wife and I stayed there for 2 days while visiting the Greek Islands and we were very pleased with the nice and helpful staff, and clean and well kept rooms. There was a wall being built around a planned parking lot for the hotel. This was not an issue for us though as we still managed to find parking near the hotel and we were upper in the morning for breakfast as the workers were beginning to work.
Very clean and convenient, comfortable and well presented. Staff pleasant and helpful. Breakfast a little disappointing. eggs were cold, and orange drink artificial.
The location is good. The rooms are too dark, the pool is very small.
Dirty place oposite the hotel the unbilded ground. Ugly view.
excellent location! Beautiful room! Very helpfful staff -
Very modern and stylish hotel with excellent service and great central location.
Staff at the hotel were excellent, particularly Eleni. It is located centrally in the old town of Rethymnon and is close to many of the sites. Room was small for 3 people. I was the 3rd person and slept on a sofa bed downstairs (split level room). Although the room had a kitchenette, washing up liquid, sponge and kitchen towels were not in room and had to be asked for to wash up.
Clean, quiet, nice set-up, handy. Limited wireless....
wonderful courtyard with a small pool, orange- and lemontrees, very friendly staff, central location, good wifi connection, nicely decorated rooms
Location was fantastic in the heart of the old town but near to the beach and the harbour.Our room wes very clean, tidy and the staff were great. The splash pool was fanatstic for an early morning dip.I would highly recommend this hotel we will be back there very soon!
The location of the hotel right in the center of the old part of rethymnion. The rooms have been upgraded with plenty of storage available. The grounds are very nice although a little squashed.
Old venitian mansion with high ceilings, completely redone with excellent taste. Location, personnel and service. Friendliness. Rooms on first and second floors without elevator. Probably difficult for handicapped guest
Helpful staff, very good location for beach sights and night life
The staff was very friendly and helpful, the place is simply great! we stayed in the junior suite apollon and had a great staying there. there's no hook for the shower :-)
Room decor, central location, excellent staff
Friendly and professional staff. Great position and structure. The rooms are very properly furnished. Everthing was perfect. Thank you to everybody for the wonderfull holiday !!!! Arrivederci
Friendliness of staff: very attentive and professional. The room was spacious and well decorated. Excellent!
Excellent staff The hotel needs to be maintained to its high standards. The carpeting in the halls needs replacement. There was an odor of mildew in our room.
Everything, it was a lovely, quaint little place, very clean, and unique..only since it was winter season, the restaurant was not open...but it was a safe area and we could walk around easily at night. The only thing that happened that was wrong was the lady at the desk recommended a taxi cab who in the end ripped us off on the price by 25. euros...which is a lot when we are converting our money back into canadian...$200 for a taxi from there to the airport was unreal, i feel they should know about this.
The location was very central in the old town, the staff were very welcome, and the building itself had been very tastefully restored. Good restaurant / wine celler. Hard to find fault. If there was any downside, and it was inevitable given it's prime location in the labyrinth that is the old town, is that taxi's cannot leave you at the hotel and you have to bring your luggage about 200m.
great atmosphere in an old house in good location the boiler noise was quite disturbing.also the guy downstairs trying us to eat in their restaurant was a bit annoying.
The hotel was in a beautiful building. We really enjoyed our stay.
The property is very quaint and a nice place to eat. The stonework inside and the patio in the back make for a relaxing meal. Fred the restaurant manager was extremely friendly and helpful with tips on the surrounding area. This property is more of a restaurant than a hotel. The food at Veneto House was very good and the location of the hotel is in the historic area of Rethymo, but the hotel staff was absent most of the time and the rooms were slightly outdated.
Room(s) were great. large, spacious, clean, great decor, nicely equipped kitchen, courtyard terrace was warm & inviting. Location in old town was what we wanted. Staff was not very informative & language sometimes a problem.Too many steps for elderly or disabled.
the comfort of the bed and spaciousness of the room
It was better than expected. Old stone historical house. Great sense of history and comfort Loved all. Perfect for us
the location of the hotel was very good Hotel staff was not very helpful. There was no hot water for two mornings. The hot water was only turned on when we complained. You can only get hot water after 10am. The toilet would not flash for two days. We had to complain several times before it was fixed. There was alot of noise at night, If you are looking for a quiet night, please don't stay at this hotel. Also, my hotel bill was charged twice on my credit card.
The location is ridiculous, you are short walk from all the things worth doing in Rethymno. The atmosphere the room creates is also beautiful. Room 101 was close to the dining area, so light sleepers could get woken up by diners. Shower is quite small by American standards, but what isn't in Europe? Parking is also not particularly close. It's a little difficult to check out earlier than 8AM.
Room was large and beautifully decorated.
casa vitae is a beautiful building and is tastefully decorated we found the shower uncomfortably small the air conditioning didnt seem to work properly and breakfast was arrangend by two people that were not able to put togeather a boiled egg some sliced bread and some pastry within an hour.also thought it was very over priced for what it offered.
Stayed in one of the rooms in the annex building. It was cosy and nice and I'm pretty surprised to read other reviews stating otherwise. Breakfast was absolutely gorgeous and delicious. Definitely a 4* hotel, even more. I should have stayed longer...
The room was beautiful! We were upgraded to the honeymoon suite which had a spa tub and beautiful ceiling mural. Breakfast was good but might be nice to have it in the courtyard or brought to room. Easy acess to bus and shopping.Thanks everyone for your commitment to Casa Vitae.
Friendly personel and the site and location are excellent. No balcony.
Nice decoration, well-positioned, clean and quiet. No cleaning service at Sunday. Slightly overpriced as it could include breakfast at this price.
beautifully designed rooms and building in the center of the old town, very obliging & friendly staff, great breakfast
A fantastic, extremely comfortable hotel with a personal touch. We were made to feel wonderfully special; a truly enjoyable experience.The hotel has been recently renovated and you can tell that renovation was treated with love, style and a bit of a class. The hotel is located in old town Rethymno, which is steps away from the tavernas but still situated in a quiet part. This hotel is recommended.
What an amazing hotel to stay in!! Hospitable and friendly staff. Relaxing and cozy. Delicious breakfast served in the hotel courtyard. A real germ!!!
Very charming hotel with perfect location in the old town of Rethymnon. Beautiful rooms. Nice breakfast with homemade Greek dishes. Friendly staff. In short, an oustanding hotel!
The hotel was small and comfortable. Quite nicely done up The hotel location was not exactly easy to find, but convenient though, as it is in the old town.
Spacious room, well equiped and well designed. The garden of the hotel where we had breakfast, which was tasty, home made and a nice variety. The owners are very friendly and offer high quality services. It is certainly a hotel that worths to visit again.
charming rooms, divine mattresses, lovely design of suites around courtyard, warm hospitality, delicious breakfast, great location; we extended our stay from 3 to 8 nights (got upgraded from a junior suite to andromeda maisonette and pegasus deluxe suite)
The best place to stay to visit this old venetian city. The hotel is located in one of the nice small streets. Beautiful furnished romantic rooms and a perfectly comfortable bed. The owners are very helpful and nice. This cute hotel gives you a great vibe and lot of positive energy. Finally we stayer longer.
Fanstatic placement in the city, excellent value for money We had lucky for half price, full price is rather high
The hotel is housed in an old Ventian building, and there are fresh growing flowers all over the place. If you like the sight and smell of beautiful flowers and the old style feel of this quaint Ventian building, you'll definitely enjoy your stay. Also, Mythos is located in an excellent location - close to the beach, in the center of the old town, 5-10 minutes on foot to the Fortezza. Great location. The facilities are nice, but certainly not 5-star and probably not 4- star. That being said, the hotel's charm more than made up for the shortcomings and we enjoyed ourselves very much.
The staff is excellent! The whole experience was great!! There is a feeling of peacefulness about this hotel. These are really details and I really enjoyed the hotel. First, you cannnot actually cook; but you have a lot of good inexpensible restaurants. Second, there is no cleaning on Sundays. Third, matresses are quite hard, but this is a question of taste: they are new. I'm sure anyone can live with this.
The friendliness of the staff and the location were a big plus for us, being between the Old Town and the Beach. One huge plus though was the quietness of the situation which was wonderful. The day bed in the room could have been more comfortable with a couple of cushions .
Perfect location in historic Rethymno, Crete. Wonderful room and hosts.
The central location, the setup of the hotel which is an old venetian mansion transformed into a "boutique" hotel, the entrance hall and the little nice touches in the common areas. We arrived very late due to a delayed flight and we were warmly received by a very helpfull receptionist. There was a plate of fruits and a bottle of white wine waiting for us in the room. The beds were extremely hard and discomforting, it was almost impossible to find a parking place close by since the hotel is located very close to a pedestrians only shopping area. Not enough sound proofing, there was too much noise in the morning (doors closing, footsteps from above, staff moving tables). Not a 4 star hotel in my opinion.
staff was very helpful. Breakfast was OK
The location,and the staff. To expensive,not worth 4 star hotel
A lovely hotel, in an excellent location. The plunge pool was great after a day out sightseeing. Nothing
Friendly service, excellent location. Trouble with geting phone calls to our room.
The charm of the interior decoration, the relative quiet, and the proximity to all one wishes to experience in the city of Rethymno.A refreshing alternative to 'standardization, sterility of large 'international' chain hotels. the same price for my accommodation, as single occupant, for my room as my travel acqauintances paid for their double!