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Friendly, helpful staff, clean rooms, restaurant in hotel
Staff were extremely helpful and informative. They gave us information about the fiesta which was taking place in the town. It was great fun.
Spacious and very nice room, 10mins distant from the Reus airport, bus direct to the airport even in the early morning, the bust stop is right in front the hotel.
Easy to drive to the hotel. Own parking garage under the hotel. Great design of the rooms.
Helpfulness and friendliness of staff. The glass doors for the bathrooms were a bit of a strange thing.
value for money
The staff were very helpful and the hotel is in an excellent location to reus airport.
Great staff, great location, great value
Difficult to classify your hotel as we only stayed one night, so didn't avail of any facilities, Your restaurant was closed so we had a bar meal which was very poor. We liked the hotel and the staff were very friendly. We also liked Reus, lots of buzz, shops and sunshine. Food disappointing,but maybe this was because the restaurant was closed.
The location to the the towncenter was okay. Terrible hotel. They did not provide us the correct reserved room. Airco didn't work. Airport shuttle is an ordinary public transport bus, which you have to pay for additionally. Lousy hotel, not worth the money.
The Hotel staff know our family as we have stayed there many many times in the past so it was very nice to be welcomed back by them with such courtesy. The food in the restaurant has definitely declined in terms of choice and quality.This used to be the best 4* hotel to stay in in Salou but I do not feel that this is the case anymore. Sadly I do not think that we would use the Hotel in the future.
great staff, great location and excellent selection and quality of food
The hotel was fine, but we felt that the food lacked imagination.
Hotel was fantastic from the quality of the food to the helpfulness of the staff.Great value. Highly recommended.We are going back next year. Bring it on! Nothing.
Large, clean, good value hotel. We spent a couple of nights at the end of October so weather was not warm enough to use the outdoor pools but they looked good, if a bit small for the number of rooms. Good location in walking distance of Port Aventura theme park. Buffet breakfast and dinner included in price - good range of food. Live music at night, large screen TV, small games room. Restaurant a bit like a canteen when bus parties were there on first day - very noisy. Staff at reception varied from good to rather vague.
Reception staff were most courteous and helpful especially Paula! Bar staff unhelpful and dour.Everything in the hotel has to be paid in advance,,,,,,,even the reservation which was promoted on wesite as "guarantee with credit card and pay as you depart"....not so!.Pool was ice cold and unusable.
central to enable easy access to barcelona shopping and fountains, terragona, port adventura and waterparks
Excellant place and happy to accomodate children They could have heated the pool for late deals
Full board was fabulous - choice and quality of food excellent - restaurant staff excellent, entertainment good, pools excellent, hygiene around hotel excellent Folk putting towels on sunbeds - it is meant to be against hotel policy but it is standard - price of soft drinks in the restaurant - deposits for everything!!!
The Balcony in the Bedroom. Rudeness of Staff. Very unhealthy food served for Childrens Menu. 20 euro deposit for tv remote ?????
It is located next to the Far West entrance.The food was quite good.The rooms were spacious and modern.As a hotel guest you have free access to the Beach Club which can be reached by taking the free bus outside the hotel.It is a fantastic place with 7 pools and a wonderful beach view.There is a cafeteria, lockers, shop and towels to be hired free of charge.Not to be missed.... You have to queue for breakfast as it is very busy.You are given a card with a specific time but no one is following this system.The dining room is extremelly noisy.I had to wait for more than half an hour to do the check out so I would advise to do it very early in the morning if one is in a hurry.The problem is that each person takes a minimum of 15mn to check in and there are no separate queues for check-in and check out.
Close proximity to theme park. Children enjoyed scrummy pancakes at breakfast.
The location to the park was nice as you are next to the Far West within Port Aventura. The resort was beautifuly decorated as a old far west town and there are many nice places, the swiming pools were nice. The hotel entrance was quite tasteful. The Opera restaurant and particularly a waitresse, was really lovely and gave an excellent service within the resort. The little shop facility is nice, and the large cafeteria has good varied food. The rooms were pretty although small. I found that the reception was very disorganised and slow, we waited there for a long time and there were only few people working there to cater at peak hours. At entry time. I walked in on the cleaner and found our bed pillows had been thrown on the floor while she was making our beds. Which I was quite disgusted to see. The rooms had no soap and you had to keep asking for supplies. The room was tiny and the wardrobe had no spece for a family for a 4 star hotel there could be more details and for the price too. The staff at the Bar lounge late in the evening were quite unfriendly and quite rushed in their service.
It was very close to the Park which was the only reason we stayed there. I felt this was not a four star hotel, at best it was three star. the dining experience in particular was more like an institution that a Four Star Hotel The furnishing in the bedroom was also very basic ie. one locker between 4 people. My children however were delighted with the experience and that was shy we stayed.
The location, style and breakfast can be considerd as average or above. The rooms were also comfortable.
meals were very good dineing room staff couldnt have been better rooms were spotless no hairdryers blond girl at recepction was on the rude side and the barmaid with short blond hair sour and wouldnt even chack a smile felt she didnt want to be there at all
Location of hotel Tired and dated decor and furnishings.Dark and unwelcoming reception
The room was cleaned every day and fresh towels given; the pool area and terrace was always clean and very comfortable to lye out on; when a group of young people came to stay they were spoken to firmly about keeping the noise down around the pool area and they seemed to have obeyed these rules; the beach was across the road and also the satellite t.v and air conditioning in the room. I didn't like the fact the sheets weren't changed until 5 days into our stay; the food was only average and the same foods were served every day with the exception of the meat being changed to fish and vice versa; also the walls are fairly thin and bedrooms are all side by side, there was a little noise at night time up until 12 o clock when things settled down better;
location of hotel to beach,bus stop outside hotel €1.45 to cambrils centre,food was excellent,staff always cleaning.swimming pool massive. colour of decor in rooms.
It was very close to the beach which was excellent We didn't get a great welcome when we arrived, receptionist wasn't.t very friendly (maybe she'd had a bad day). The hotel was clean but very basic if not a bit run down, could do with a refurb
The staff is very friendly; there is a nice library with free internet access and the Spa treatments are great. Easy location, close to Reus airport The minibar was empty; the gym is just a bike and a mirror with some weights ... not really worth to called a gym.
The room size is quite OK, the room was very clean, it gives you the oportunity to cook in your room, hence saving some money, but on the other hand the food from the restaurant is pretty good, and the menus quite affordable! It is 5 to 8 mins away (by car) from Port Aventura. Great free SPA!! The only tiny bit is that the cleaning ladies did not change the toilet paper. Hopefully a one-off oversight...
The hotel is modern and beautiful. The rooms are huge and well-appointed. The pool area is fantastic. n/a
Excellent hotel close to Port Aventura No bar facility,Lack of public transport in the area
The hotel and staff were excellent in a very peaceful place, it was the ideal place for a romantic and relaxing weekend break for myself & my partner. The range on the menu could be wider and altered from week to week.
The comfort of the room, the friendliness of all the staff from the moment we arrived, very welcoming.
The hotel was new, warm athmosphere, rooms were very clean, quiet and the breakfast was excellent! It was included in the price and it had a wide selection of continental and spanish foods. It is nice when you get up in the morning at a hotel abroad, you go for breakfast, and instead of two choices of cereals or a greasy english breakfast (adapted to narrow-minded english tourists that don't want to try new things) you find a huge selection of lovely foods!
the friendliness of staff and locals, cleanliness, and excellent service n/a
Comfort, location, mini kitchen facility. Fridge for keeping the wine cool. Street parking available but availability sometimes a little variable.
nice clean rooms . Friendly Staff The food in the Restaurant was not very good
Only stayed for one night, so not sure. Very conveniently located in the centre of Reus. Also close to a taxi rank The covers on my bed had holes. The bathroom was old, the bathtub did not drain properly
It was very spacious and comfortable.
the room only not possible to get food to eat in the cafeteria at 9.25pm after arrival
location and convenience for the town center and airport. helpful staff.value for money and beautiful room. everything was A1.
The hotel is very well located, close to the center of town wich is very attractive. Neat and clean hotel although it isn�t new. I had a very nice stay there. Helpful staff. The Air conditioning was blowing to near the breakfast-buffet table.
Relaxed, informal atmoshpere and helpful staff
excellent location lack of wifi
polite staff card entrance on rooms
good value, close to airport, interesting little city
Excellent location. Clean and comfortable. Staff helpful and friendly. Not a lot of frills but just right for us. Stayed a day longer, partly due to excellent accommodations. Would be nice to have a vending machine in the hotel.
Location of hotel beside the beach was great. Very nice pool area. The staff are very friendly and helpful. Breakfast buffet has a fantasic choice to suit all tastes. Bus stop right outside hotel is very convenient for travelling to nearby towns and Portaventura theme park. Bedrooms are more 3star than 4star, a bit of modernisation required,although the room was clean. Plenty of tv channels, but no english speaking ones.
Location, staff was very helpful and nice, always ready to help. The beds were not very confortable.
No, had a lovely time will come back again.
The location is one of the best in area. The hotel is situated between Salou and Cambrils in quiet neighbourhood, just few yards from the beach. Far from noisy Salou, but in a walking distance from nice restaurants and shops in Cambrils. Good selection of breakfast food, everything was tasty. Hotel rooms look a little bit tired. You can clearly see that the rooms didn't go through a proper revamp in the last 5 years.
The bed and pillows where very hard
nothing at all no soap or shampoo in bathroom,towels that were thin and a hundred years old
the location next to the beach was great,easy transport with bus or taxi to town and other locations. the hotel looked a bit tired indoors and did not live op to 4 stars,only really 3 stars.It was very much a hotel for families with young children,and there was no organized activities for teenagers.
The hotel is on a lovely beach in a wonderful town for a family holiday. It did not offer any thing like 4 star service or standards in reception,food presentation, or providing any information about the local area or wider area for excursions etc.
The location was great - on beach front, with a large swimming pool. Extras like safety box hire and internet usage were costly.
Location, sea view
Portaventura park Cleaning, rooms sugestive for 3 stars not 4.
Rooms not very clean smells in room all the time, Construction work near hotel lots of dust. Dust coming in air condition .The shows in the hotel where repeated all the time .Drinks and soft drinks were very expensive.
I liked the hotel architecture, the proximity to the park, the client service desk service. The towels were changed every day and the breakfast was good. I booked a 4 bedroom room but I got a normal room stuffed with an additional double bed. The mattresses were uncomfortable and were making strange noise while changing position in the bed during sleeping. While walking bare foot throughout the room I got dirty foots and before putting shoes on I had to wipe the foots with a wet towel.
Nice building, perfect location (nowheree near the beach though) priority on the rides Not enough staff, always a long wait for service especially the reception and bar. Breakfast quite good but a bit of a bun fight. Limited menus. A good 3 star hotel in a 5 star setting
Location, cleanliness, friendly staff. The minibar in our rooms are empty. I kept calling the reception for more than 30 minutes to ask for drinking water, but, No body answer the call!
Hotel corridors & lobby very cold . No Tea & coffee or water in rooms
Every member of staff that we met were extremely helpful and friendly. The location of the hotel is perfect for the park, and the grounds are lovely. Although the majority of the hotel's guests are children, the bed that we had for our 3 year old son was unsuitable, it was squeezed in next to the main bed and therefore the head of the bed couldn't meet the wall and there was no rail so my son kept falling out of it. Also, although the buffet breakfast is great, the food on offer for the evenings is overpriced. The hotel could do with a supermarket onsite or nearby.
Ease of entry into the theme park, closeness to theme park, closeness to airport
Very conveniently connected to the theme park, making multiple visits to the park each day possible. The decor of the hotel room, especially the bathroom, looked a little tired.
Easy access to the theme park, Evening entertainment, no facilities for making tea/coffee in rooms, lack of english channels on tv for children.
cleanliness no literature about the hotel, services, television/phine operation in the room. brokem television antenna, one day notowels, one day no toilet paper
A lovely hotel at an amazing price. A room in a 4 star hotel cost me 20 Euro's, also only 10 kilometres from Reus Airport.
Hotel was nice and clean and close to the airport. Bus stop was at the doorstep of the hotel. Together with the room rate this was the main reason to book the hotel Hotel was 'far' (45 minute walk) away from the train station.
The hotel rooms were very not even up to a over night stay, No food in the hotel, bar was in bad repair, bedding forget it, while at reception Russian girls, booking in and out!!!!!!!! no food outlets near by, what more can I say!!!! It would look like it has been taken over new by management!!!!! since posting on your web site
Nice modern rooms. No problem with parking. Excellent value. A bit far from reus centre. No internet access.
very good hotel to stay one night when you go to Barcelona from Reus airport or back
At a central location, near center of Reus city, wins because of lack of other hotels! Poor rooms, very moisty, at some time I thought that the ceiling would come down on our heads!
We did not enjoy staying at this hotel at all. Thank goodness it was only for one night The staff were rude the room was horrible and the hotel was old more like a posh hostel
everything nice peaceful place with really nice staff
The location of the hotel is ideal for an overnight stay on way to or from Reus airport. Also the local bus from airport stops right outside the hotel.
Location and sea
We loved the hotel, the staff and specially the animation team. The food was quite good and well presented. There are activities for everyone and it's lots of fun. Surely will come back next year. Thank you all for making our vacations much better than we expected!
very pleasant staff really enjoyed our stay at the hotel the food wasnt great but couldnt fault anything else the pools were lovely and the rooms were great the best we have stayed in abroad. A great hotel for relaxing and for families
I booked 3 rooms but room maid did not prepare our 3 rooms. Also we could not use Spa in the evening.
this hotel has really good facilities (several bars, restaurant,supermarket,spa,3 pools,parking). Quality/ price - excellent. the problems with key cards to open the room
Good size room for the 3 of us. No, nothing, it was a good experience.
location, swimming pool was amazing and rooms were big the buffet dinner was crap.... some of the worst food i have ever tasted
Breakfast is ok. Food at dinner time is terrible.
It was clean and we was always able to get sun beds,but some needed repairing. No
Good position for Portaventura and the beach/restaurants in Salou. Lots of shops nearby
large spacious rooms, good variety of food at meal times. We arrived about midnight at the hotel and found that a lovely cold buffet and water was laid out in the dining room for us - most appreciated after a long day. there was not enough coffee dispensers in the dining room and this resulted in long queues for coffee etc.
friendly and helpful staff ;location to theme park; mini disco for kids in evening the pool outside was too cold
the outdoor swimming pool, the ping pong table, the billiard and the size of the room. Staff at the restaurant and the lady at the bar were very nice. The rooms are very basic and were not well cleaned when we arrived, and when we made our booking we asked a few things that obviously they never read or did not take into consideration. Some staff were really not nice and that's a pity because most of them were nice and it puts the overall evaluation down. I also didn't like the fact that there is a minibar but you need to pay to just use it. I had no idea and i brought medicines with me that should be placed in the fridge and i found it really unfair. The turkish bath was not working on the first day.
Great hotel near to facilitiies food great had a lovely stay till we were checking out We were treated terribly at checkout by the reception staff and manager. Our visa had authorsied with our own bank when they put the payment through but was coming up declined on their end. They would not accept this and wanted us to pay twice and would not let us go. We missed our taxi for te airport. The payment gave us problems as we had only 100 euro on us and no pin for the card. We pleaded with them to let us go. The manager said that we would have to call family to get the money to go. We eventually promised to send te money by credit transfer when we got back to Ireland. Our bank has given us an authorisation number for the transaction. We were very upset when we left the hotel. They took copies of our passports. We will nopt be going back there
Life guard around the pool at all times when people were swimming. Ask reception for anything they were always eager to help. Have now stayed at this hotel 3 times in the last 5years and probably will again in the future. Entertainment every evening if you stayed in that night and always a good selection of food.
very private, very clean , good location. just a minor thing bacon egg sausage did go cold quickly in the heated container.
Location, value for money price for 4 star and facilities no coffee or tea facilities in room but suppose you don't need in Spain. And also heated pool was V cold
We had a relaxing time, in a good location. The hotel is well finished with all the amenities we wanted.
Spacious rooms, good location. Some of the members of the staff showed incompetence. The hotel charges 5 euro per day for the safe box. The hotel does have a parking which is impossible to book in advance.
The hotel was very clean, modern and comfortable and had a good range of facilities.
Fantastic rooms with internet
Location was perfect,quiet but close enough to restaurants and nightlife Nothing to complain about
we always book Magnolia if it's no space in Puertaventura hotel it is our 10 time stay ther.......... nothing
the breakfast was amazing!!! there was so much to choose from and all great fresh food. the buffet dinner also looked really good but we didnt get a chance to try it.the staff were friendly, they also have a spa/beauty and gym which was quite handy. the only thing i could fault them on is most of the staff spoke very little english, but we did get by fine, just was surprised in such a touristic city!
A very relaxed atmosphere The dinner options are not very good
Facilities / Room / Location.
Service, location of the hotel - close to shore
The staff were very nice, polite and informative.
pool was very nice. great location beside the beach. rooms serviced very well daily and great pool supervision and kids activities. there were no english speaking kids channels on the tv which is important for those few minutes in the morning and when trying to get ready to go out in the evening.
proximity to the ocean, and the main street. I could not find anything like this.
The hotel is very close to the beach, nice refurbished swimming pool and the food is very good. During our stay they didn't serve scrambled eggs for breakfast, fried eggs instead.
great location, near the beach and city centre, fontains show, easy to get to bus station, you don't need to take a taxi from salou bus station, it's in about 10 min walking from hotel. room was spacy with a big balcony. visit restaurant Arena -located in the hotel building- one of the best in salou check out at 10 a.m.
I liked the fact that it was across the road from the beach, had a great breakfast buffet and catered very well for the children. It was nice that a child discount was applied if children under 11 shared a room with an adult. I thought it would have wi-fi in the rooms and not just restricted to the lobby area. It was also a little basic for a 4 star hotel.
Hotel was very clean and rooms were spacious. Excellant comunications with hotel and staff were friendly and polite.
i really liked the hotel because it was infront of the beach. well,the beds they were uncuftable my children could not sleep.
We found the staff to be very friendly and helpfull. The rooms were clean and comfortable . The pool on the top floor was great and also very clean . The buffet breakfast was was really good with a great choice of food and excellent servive .Location was great and close to the beach . The hotel was perfect but the taxi was expensive at 30 Euro to and from Reus Airport .
Central and rooms perfect. Access road not very good with major construction work being carried out.
Staff at the front desk during the day was great Staff in the restaurant was a bit rude. The night porter-receptionist was more than rude. We had to look for him as he always was away from his position, watching TV. And at that time, I was not able to borrow a simple corkscrew what means you can only demand something during the day, what is OK for a 2-star hotel but... this is a 4-star hotel!!!
city center Internet connection was not working
3 people in a very small room!
We felt the hotel was excellent value for money especially the evening meals which were fresh, well presented and tasty. The restaurant compared very favourable with the prices and menus in the town.
it was central in city noice
Very friendly and helpful staff. A great location in Salou, near to the main shopping street and only 5 mins walk from seafront promenade
The location is great. It is close to the beach and all other interesting places (shopping, bars, etc.). The staff was always nice and helpful. The gym is not really a gym. They have 3 exercisers from the las century. Besides we were a bit disappointed of the cleanness of our bathroom. It seems that they never clean the bidet. On balance too weak for a 4* hotel.
The general areas, pool,reception etc are excellent. The food is very good both for breakfast and evening meals with a very good selection at reasonable cost. The hidden extra charges: 25 euro a week to use the bedroom fridge, 17 per week to use the small hotel safe and even a charge for a second key notwithstanding that the booking was for two persons. This was not refunded on check out. The check out time of 10am is ridiculously early although they do supply a room to hold bags. In room 327 there was no lock on the safe so it could not be used even if we were prepared to pay 17 euro. The price of the internet is crazy at about 6 euro per hour. In a four star hotel all these charges should be included. The general hotel is excellent but bedrooms are maximum three star. These hidden charges make you feel ripped of-even a three star would not have such high charges. Dont let this put you off. It i
The pool is nice and jacuzzi is an added feature nicely placed where everyone can access it. Bar prices reasonable. Close to centre and beach. Beds are very firm and can leave you feeling stiff in the morning if you suffer back problem.
Central location to all restaurants and beach, rooms spotless on a daily basis, breakfast fresh and tasty
The hotel was in the centre of everything that salou has to offer. Was very clean. Extremely small balcony in our corner room. More importantly however poolside very cramped because numerous tables and chairs set up which were not used by guests at all but restricted the area for sun loungers.
I like the room, the services, the food ,the location near to the centre of salou,near to he beach,near to the port aventura park, tvery clean
Enjoyed the relaxing by the pool, and the restaurant food was good. Soft drinks quite expensive - 4.80 euros for two bottles of coca cola. Quite steep really.
Good value for money, convenient location, clean comfortable rooms. Dinner food, staff and room was poor and unenjoyable