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late departure due to some unspecified issue with ventilating the cabin. They got it running but it was FREEZING for the whole flight. I asked for a blanket but they didn't provide one. They could not turn up the heat. it was quite miserable.

Booked a united Air flight with option to pick seat , then found out was on an Air Canada flight with assigned seat , then they wanted a several dollar charge for some 25 cent value entertainment listening ear device

Poor and identical to the first two legs, except for the crew who were patient, professional and of pleasant and jovial disposition!

This was a 5 hour flight with no entertainment and with a snack being provided (pretzels and fruit bar), which are both high in carbs and sugar. Nuts would have been a better choice.

Late out of the gate, late to takeoff. No screens on plane. Uncomfortable window seat.

We were delayed because of ground crew, not because the plane wasn’t ready to go. The food was better than usual!

The plane was so gross and dirty. Literally saw dust layering and flowing out the grey vents. Dust was all over the air vent knobs to the point where I took my sani wipe and cleaned them down so at least it wasn't blowing my my face. Also, I upgraded and paid for Wifi and it's always so spotty. I get we are in the air, but don't charge for it if it's not going to work. I expect so much more from United. They really are giving up.

Liked that we left on time for each flight. Snacks not the best, but we're okay.

Never nice, United Express partners always do an amazing job.

It was fine. The flight attendant appeared to be in a bad mood but everything was fine.

They could have done a better job announcing the boarding groups and asked for more drinks (water) if needed.

No explanation of why there was no snack and drink service (unless requested) when there was service in the other direction.

It was exactly what I expected, actually arriving sooner than scheduled.

One of the reasons I fly American is because the seating is more comfortable than most airlines. Even in the back of the plane.

Everything was ok except that we had to de-ice the plane which took about 20 mins. I realize this is a safety issue, but it caused us to miss a connection in Charlotte by 15 mins which meant a four hour layover. I think the thing that bothered me was American Airlines knew we were only 15 mins late, so couldn’t they have waited for us? There were about 10 of us that had to take alternate planes. I remember recently waiting 15 to 20 mins for passengers connecting with flights we were on. Just wondering why they couldn’t do the same for ours.

Crazy seating issues. We got seated far apart. Offered middle seats at a premium rate. Why is a middle seat now the expensive seat? Baffling.

3hour delay In the last 3 months i had 3 flights and 2 of these had a more than 2:40 hrs delayed

Overall boarding and debarking is a joke. I dont even bring luggage anymore on trips because you can never allow them to be place then in the overhead bin or you have to pay or you check them which is even worse having to wait for your luggage on the tarmac.

RE Food: Wish there was a choice for No Rating. Flew from Honolulu to Los Angeles on a Red-Eye flight (11:00 pm to 7:30 am). Other than a package of cookies with a beverage choice offered soon after take-off, and a beverage choice shortly before landing, no other food choices were offered. Everyone slept or rested for most of the trip. Nothing to rate. RE Entertainment: Everyone was sleeping most of the flight. Only saw one passenger watch about 30 minutes of entertainment on his iPad. I never attempted to access any entertainment options.

Very confining seats side to side. Not wide enough for any comfort.

I am writing to demand an immediate refund and compensation for the absolutely unacceptable experience I endured with VUELING this week. On Monday, my flight was canceled, and despite this, I have yet to receive any refund. I was then taken to a hotel in a terrible location, where no food or even water was provided. The next day, I was rebooked on another flight, for which I had to personally cover an additional €50 in transportation costs—only to have that flight canceled as well. After waiting 10 hours, only 10 of us were offered alternative accommodations, while the rest were left stranded. We were forced to remain in this situation until Thursday without a single explanation or proper assistance. During this entire ordeal, we were only provided with breakfast and dinner, while being charged extra for drinks. This level of treatment is completely unacceptable. I expect an immediate refund for the cancelled flights and full compensation for the inconvenience, additional expenses, and the significant distress caused.

Only food for sale. Did not even offer water. No entertainment

Checking was efficient and quick. Adequate luggage space. Food for purchase only at high prices

Nothing. There was no flight. They cancelled the flight with no replacement about 9 hours before takeoff.

The flight was canceled at the last minute. Alternative flight was booked after 6 hours wait in Malaga airport.

Boarding with some sense and communication. It was a total free-for-all everyone coming all at once, no organisation of row numbers or priority.

Horrible, flight cancelled and had to come back the next day

Terrible. For clarity - this was the Level flight to Boston. Not Vueling. Would urge customers to avoid this airline. Gate agent was singularly unhelpful. He was argumentative, rude and went out of his way to ensure that every penny was collected for the baggage (which we realized given how early we were for flight we could have saved hundreds of dollars if we checked in on app). No onboard entertainment or WiFi. Half of the front section was empty because the seats did not work! Plane was falling apart.

No complimentary snacks, but I think that’s a standard in the USA. There were loud drunk Germans sitting in front of us.

Good standard flight the plan was clean could not complain the only thing is checking in the pushchair was very slow only 3 people at the counter.

The connection required us to travel from terminal A to terminal E with very little time in between flights. While waiting in line, we were called to the service desk to provide our passports. We provided our passports at time of check in, assuming that American Airlines doesn’t communicate well with Iberia, this was a headache.

Almost great...Need more signs around the airport, especially in Italy Marco Polo.

HORRIBLE. 3 hours delayed. Crew did not communicate properly and was rude to passengers enquiring. Delay caused multiple passengers to miss connections.

Boarding was messy, without adequate priority assignments. Information at boarding was poor. One of the agents to whom I asked why group 2 was boarding after groups 3, 4 and 1 (in that order) replied: Orders of the captain. If you want to know the reason, ask him”. That was a ridiculous response.

My baggage did not arrive, missed connection, service representative was not helpful.

1. The flight was late and I did jot get the seat I paid for. I paid for extra leg room and a window seat. I got a middle seat without extra leg room. 2. The customer service representative was not helpful. Explanation: many passengers arrived to the service desk in Madrid near baggage claim to rebook our flights. (We all missed our connecting flight due to delays in JFK). Upon arrival, ghere was one service agent and one line-business. After about 25-30 minutes the agent left and we could see her making a phone call. After about 5 more minutes, 2 other agents arrived. During our wait, another line formed for main cabin customers. We were told to go to the other line, even after waiting around 30-40 minutes. This would have been disastrous for ghose of us who had been waiting for so long. The agents need more training.

One of our bags did not make the connecting flight in Madrid. We have not received any word today on its location. Seats were so narrow and uncomfortable!

I am very happy always when I fly with Iberia.

A bit noisy. The seat was suboptimal and there was too much noise in the service area. Some if the crew members were less than nice; others were great.

Outstanding. plane was a bit dated but safe and clean

Economy extremely cramped. Dinner was not good. Breakfast was quite good. Crew was excellent.

It was good overall. Entertainment was ok, one of the TV screens had issue. Bit old plane but leg space was good. Overhead luggage had good space. The worst part was experience at Heathrow airport, it was total chaos.

Comfortable, pleasant staff, quiet, good entertainment, food, drinks. Better than American (flight back) when we were crammed in and staff sometimes indifferent.

I was disappointed with the quality of the food and the fact that I was not given a toiletry bag for an overnight international flight

I was disappointed with the quality of the food for an international flight also I wasn't given a toiletry bag which is customary in international flights.

Lost our luggage going to Spain. Missed our connecting flight returning to home

Pretty disappointing. Paid for business class. It was burning up the entire flight. For a 7 hr flight, after the first few hrs. The crew disappeared. Poor service.

One frustration after another. No gate personnel until very close to departure. Boarding procedure was chaos. Plane was dirty from previous transatlantic flight. Entertainment system not operational. Gate change for connecting flight which required another round of security clearance, almost causing a missed flight. The final blow was lost baggage upon arrival.

It would be great to have at least two choices for a food, instead of just plain pasta 😏

CVG to London was a good flight . Thank god the plane was not full . Seating was tighter than any international I’ve taken . We arrived in London 10 minutes early. Had it not been for handicap assistance I would have missed my connection. Had it not been for the extra 10 minutes because we landed early I would have missed my flight . 3 hours and 10 minutes from plane to plane as they were boarding when I arrived . None of that is the fault of British Air but the understaffed and confided security at LHR. Because of this I will never use British Air again unless I don’t land in London . Not the airlines fault but I never want to miss a flight because of the blunder in London . The worst I’ve ever encountered in international travel . Sorry British Air but your home needs better management.