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The staff were very attentive and helpful.
Friendly and professional restaurant staff Single bed- when was the last time an adult slept in a single bed!
nice large room (studio)
I liked the freindly nature of the staff, as well as the location of the hotel. Also this is Roseanne Hill who was booked under Diane's booking and stayed in rrom 1101 with my son. yes, breakfast could have been more fresh and varied. The chair in my hotel room fell apart as i sat on it, causing a small but painful injury to my right arm. I am considering making a claim on this. The windows in the room could not close properly, and we did not have control of the heating in our room as it was centrally controlled. Therefore we had to have extra bedding. The hotel was convenient for our trip in other ways.Also on the hotel review, it staed that we would have a free welcome drink on our arrival. The staff were not awre of this when we asked, therefore we did not get our free drink.
Very comfortable room, relaxed atmosphere
Heating system was too bad !! very cold...
the decor was very interresting and we enjoyed that Bad service, i.e. room was not cleaned thoroughly, soap and paper ran out during our stay, two lightbulbs weren't working, coffee/tea supplies was not replenished at all during our stay.. The room lay-out was a bit tight and the bedstead sticks out very far, making it very easy to knock your hips when walking around the bed.
Cosy environment, interesting design, beautiful furniture and paintings. The staff were courteous and proficient in their jobs. The hotel was a bit too far from the city center.
the service of the hotel staff, the size of the room, the view from the room. The main light in the room didn't work properly, the shower was broken...
Clean room, good dinner, good breakfast, friendly welcome.
The room was spacious and very comfortable with a fantastic bathroom The Bar is quiote small and could do with being non-smoking
Very comfortable rooms, good breakfast Not many tv channels
For the price, the room size was good. Bathroom was very clean and spacious. Breakfast wasn't that good.
the hotel is a bit far from the city center but all rooms are full of light, clean and very comfortable..
The hotel is brand new, so very clean and organised no
Warm welcome and a large comfortable room Cold breakfast, Iron that didn't work strange room numbers (walked past my room)
friendlyness of staff and personnel Additional light in bathroom before mirror
We were pleased with the hotel, but had some problem finding it, since we came throught the own and not via the highway none
Nice & modern. Bit minimalistic but all things you need in a room. Cool late night bar. I wasn't convinced about the flatscreen TV within the mirror so you couldn't turn it. Parking is extra but they give you a discount as it gets pricey very quickly.
Very stylish hotel. Futuristic. TV in the mirror. Nice!! Excellent breakfast. They even make omelets. This is rare in Europe. Super great staff. Friendly, very helpful. Parking expensive. Even though the hotel does give a discount.
Amenities, Nespresso machine were good! TV was very strange. And function of 'Smart TV'(?) didn't work. They didn't give a full detail of method for 'Smart TV' operation. Even remote control didn't work well.
Hotel well positioned near to centre and walking distance to rail station. Good value for money with competant staff. Unfortunately a wedding party was staying at hotel on the Saturday, and were noisily walking the corridors till 3-30am. I'm sure an isolated case though.
location close to the town centre, beds very comfortable, possibility to smoke in the room the staff was extremely rude especially the night staff, I also found them quite aggressive
Hotel is dated but very clean. The breackfast is delicious No parking space and the public parking is very very expensive.Free parking from 23 to 12 Saturday to Sunday.
nice hotel lovely bed and pillows, quiet hotel with good service nothing, will definately stay there again
It was close to the casino & a nice hotel A little pricey
The staff we encountered was excellent in all areas of the facility, friendly, helpful and professional minor maintenance in the room was required - broken hair blower hose, poor ventalation in the the bathroom
Friendly staff,nice clean rooms We were given 10th floor room which is not ideal but maybe that was the only one availble.
The hotel is renovated and up to the latest standards of comfort and luxury. It is quiet and soundproofed. Food is excellent. The only thing to criticize is Internet speed but they do offer a fast paid version if you need that.
Location is what we were looking for. Very good hotel with friendly staff. Would go back and also recommend this place
The big bed, size of room, friendliness of staff, the tram stop right across the street from the hotel. Did not like that we could not use the fridge for our own things, and moving anything inside would incur a charge.
In general the hotel is very old. The room had a weird smell. The worst Hilton ever!!!
The staff are excellent. The rooms are old,... needs major upgrade.
Room was fantastic and room service excellent. Would go again
Great location and good connection to public transport Bathroom was rather small
Location. Breakfast good. Style of rooms was not that I excepted. Whole floor carpet was awful, totally different style than other things. Excepted also more from SPA: No private rooms for changing clothes. No bath jacket + shoes at room.
Swimming pool and sauna/steamroom were excellent, and free internet access very useful. Easy to find and accessible to tram and metro. Breakfast was expensive.
The hotel was very good value, the rooms were well kept and the staff were very frienly.
Perfect view from the 12th floor. Nice bar, good service. Cool room.
Very loud, no alternative room available, under renovation, no fitness area.
Views from all areas Swivel chairs in water bar too fast after a few drinks!
We loved the view at the town and the harbour from the 13. etage. The breakfast was good, but expensive. The room was excellent.
The Staff were the kind I would happily employ and had great temperaments suitable to the `Industry. Good position for Museums and a quick ride to Theaters. Beds too soft and ended up with a backache.Pillows too thin for comfort of neck. Smart tap design in bathroom was difficult to decipher re bath or shower etc until shown and no signage or directions to tell you how to use them. Design upmarket utilitarian and found anywhere. Usual expensive mini bars and snacks.
great location,nice bathroom cleanliness of my room,view to the backside,wifi with charge
Room was nice, not small, extra pillows, mini-bar, some magazines, bathtub (not a shower) in the bathroom.
well located in the centre of the city
Very central location. Next to de Bijenkorf. The room itself is al little bit out-dated. Curtains are a greyish white instead of white. Bed is not the newest of beds. But for the price ok.
The rooms were spacious, clean and very comfortable We didnt take the breakfast which was a little expensive when our party was 6 people. I think yours should be inclusive of breakfast
Central location. Near the train station and near several bars/cafes
Your women personal, very receptive, kind and nice. The position of hotel is in a very nice town area. Is not possible to have something for eat after 11 PM. Fun from toilette is working continously with high noise.
very elegant, new and hip room interior design. Impressive bathroom. Very clean. Central position. Good breakfast also a bit expensive for the quality. noise from street
Location, price, bar, availability of lifts
One of the worst rooms I have ever stayed - very depressing. Lighting was awful as was furniture. Why such a big room (defined 'suite') if over half is just empty space? It looked like a prison cell.
very good location not being able to open the windows
Room layout Breakfast reception and area layout could be improved
Easy Tram access to Train Station, Service staff attentive to my needs, Quiet rooms, availability of Internet in lobby
Great location - just next to the metro station, and in walking distance from the shopping area, museums and restaurants, 10 min walk from the central station. Very convenient. Car parking seems expensive, but compared to the prices in the city, it's a bargain :) Lovely view from the hotel room of the Rotterdam panorama. Room was clean, comfy beds. Plus in the lobby there was a screen with train information - very handy. The sauna was not hot enough :(
A wonderful meal, a comfy bed The room was a little too hot and with the window open, we suffered from mosquito bites
the hotel is near at the shopping centre and musea.
Perfect location, large, cosy rooms, nice balconies and very friendly and helpful staff. Excellent value for money.
Ease of access to Rotterdam Central, great restuarants nearby and warm confortable rooms and services
clean, comfort, cordial staff
Very good location in the city center and only 5 minutes walk from the railway station. Very big room (double) and quiet.
Location was great. Breakfast was very nice and price was good.
Very central. Clean. Lovely old building features in the hotel. The staff did not communicate at all with us unless we did from our side. We were never asked whether we were satisfied with our room or if there was anything we needed, not even before checking out. It was as though they were not interested in the guests. Even the hotel owners did not bother to converse with guests.
This was an excellent value, lovely room & breakfast.
Good central hotel next to canal. our booking from booking.com was lost. luckily the hotel had 2 spare rooms.if not this would have been very problematic.
The location near city center
Very functional, no problems
Great location within walking distance of main square. Hotel was comfortable and we had a nice large room overlooking the canal.
We liked the friendly, helpful, professional staff and the spacious room, as well as the central location of the hotel wrt the train station, museums, city centre and other places of tourist interest.
The room. It was very silence Non smoker
Terrace area over the lake. Shame there was not a swimming pool / leisure facilities.
Nice sized clean rooms. I had a car so perfect for parkng and to get to the motorways. The free wifi is only for 30 mins, not enough to get any work down. It is also only free in the lobby and not the bar.
Good food, helpful staff
We could take shower after coming back from Rotterdam Marathon, though we've already checked out. They also served towels, soap and shampoo. Thanks to this service, we could get very relaxed before leaving Rotterdam. unfriendly reception, late breakfast for Rotterdam Marathon.
friendly staff, handy facilities no
Big rooms, comfortable beds. 30 min free wi-fi at the lobby - something new. No air-condition. They reduced the bathroom toiletries compeared to 1 year ago - no shower cap in 4*! and others. Wi-fi in the room very expensive.
Clean, large room and businesslike environment Indifferent staff and ridiculously stingy attitude about amenities: only one very small piece of soap (1 inch by 1 inch by 1/4 inch) for 2 people and one small bottle of soap gel for 2 persons for the shower. Was told that only if used up would they provide another supply. There was only one hand towel and had to ask for additional one. Next day, back to only one towel , no replacement of used up soaps or bath gel. Absurd.
Friendly and efficient reception and bar staff. Our room was not cleaned even though we were out all day. When this was discovered it was too late (cleaning staff had gone home). This does not reflect the price of the hotel. The food and wine in the bar/restaurant is extremely expensive and does not reflect the mediocre quality.
Breakfast and location for working in the surroundings to avoid Rotterdam. Free parking. Too early permitted check out (11 H) from Monday to Friday. Cost of Internet.
Nice updated room.
The airport shuttle bus did not start early enough for my flight departure
Good access for the airport Room looking a little tired with redecoration necessary to one wall where there seemed to be some structural problem.
Worked and shopped not really
The hotel itself is great and is very modern and the breakfast is excellent. The hotel is literally an airport hotel as it very close to the airport but it is not close to the centre. To go to the centre you'd have to catch a 15 -20 min bus (the bus stop is minutes way from the hotel) which costs 2.50 Euro pp one way.
good meal, comfortable room Poor quality towels rather worn and rather small!
Relax with peace and quiet in comfort nope
Free parking, 24h reception Dirty rooms. No cleaning during stay. It takes a lot of time to check in/out.
if you like one night in the hospithal incl hospithal beth this is the best place in town
The breakfast was terrific and staff very helpful
Close to airport, good size rooms very modern and clean. Very good staff
Well located and well appointed. Restaurant performance was poor. Breakfast was average.
Pleasant surroundings, very helpful staff. First class stay. Wheelchair ramp from car park could do with relaying, but disabled facilities inside hotel first class.
Hotel Ara was very a relaxing, enjoyable overnight stay. Staff were excellant and food terrific albeit very expensive for us Brits on holiday. Have to agree with most reviews...very difficult to find. If the maps on booking.com had motorway exit numbers on them we would of had a better chance.
We had the suite: it was huge, plenty of room and aa nice view In most hotels, in the suite, you might expect a mini-bar, and a stereo to play your own music or something like that. Not here: a bed, a bath, a TV, a desk (and an infrared cabin, but who uses that?). Pretty bare for a suite
The hotel is clean and the staff very pleasant. n/a
The room was very spacious (suite) and the view on the river is great. The hotel could use some decoration, it seems a bit 'cold'.
Friendliness and helpfulness of the staff. Qulity of facilities, food and drink. Location was further from train station than indicated on the map.
A very calm hotel, the staff was very nice and helpful, finally the food was the best the chef is the best I have tried across 5 countries!!!!
I particularly liked the size and decoration of the room and the hotel in general
It is very closed from the city, and in the countryside as well. Very relaxing, clean, and convenient. Nothing to complain.
central position, high quality hotel at good rate. small bathroom with only a shower cubicle.
the friendliness of the staff, the free internet, and the good location of the hotel. the rooms were not clean, with stains on the carpet and housekeeping was not thorough.
location room size, small shower, very soft bed
Very simple room, not even a minibar inside, hardly enogh for 3 stars
Good location, friendly staff, clean room - it was what i needed for this short stay. Asked to have shower cleaned - the water didn't flow properly and stayed in the tub but it was never fixed.
Staff on reception are always courteous and helpful. They speak good English. Pleasant rooms. Good breakfast. Convenience for parking. Ease of access from motorways into the centre of Rotterdam Rooms are getting to the point when they need refurbishing.
Close location to Blaak station Breakfast was very expensive
thanks to the central location of the hotel we were able to visit Rotterdam's city centre by walking The lightening of the room did not allow us to read at night
The location is good, free internet is good, it is quiet some good restaurants near by. The water kept going off, the room was dirty, the fridge didnt work, our room wasnt being serviced, the staff did not care when i complained, the sink was blocked so we had to move rooms.
The comfort of the hotel is always good, the staff is always courteous and helpful and the location is excellent with plenty of places to eat within a very short distance. The breakfast is good and the breakfast room very pleasant. Other than the housekeeping staff probably needs to be inspected more often to make sure that the bathrooms are kept clean, especially the tiled walls, there is nothing to comment on.
Very comfortable bed and friendly staff
Hotel was fine, The restaurant was extremely dissapointing, my wife ordered an asparagus salad which had no asparagus in it and my steak was overcooked. We got no apologies from the management or the kitchen, extremely dissapointing.
Near enough to the business district / Europoort but far enough away. Excellent waterfront location.
The view from the rooms and bar area is great also food and service was top quality.
Well located at the harbour, good connection to roads, beautiful view on part of the harbour with ships frequently passing by. Good beds.
The service was excellent, close to the best I have had, food was good, and the location was wonderful
Always good service, friendly and clean, good sized rooms and the restaurant is very good.
Friendly and efficient welcome, excellent location and plenty of space and spaces to relax. The view of the ships on the river was unbeatable.We vwere there for a party and the buffet was excellent, and the serving staff were very efficient and good company. We stayed onlyn one night - should have been three
Pleasant staff, quiet room good choice of TV Faint smell of smoke even though in non smoking room
Bar/restaurant deck terrace is superb. The riverside setting is pleasant and you can walk out into town. The staff were friendly and helpful. The room was simple but comfortable and the shower was the best ever. No air conditioning in the rooms. They can be uncomfortably hot in summer. The restaurant food choice was limited and the quality not brilliant.
the room was lovely with a great view of the river I felt the room was a little shabby, there was a piece of wood missing from above the door, also one of the 2 basins in the bathroom was leaking. there was dirty plates left outside the room opposite for nearly 2 days
Personal being kind and trying to help in everything special we needed.
The service was fantastic with every interaction. I would definetly recommend and stay again! Clean & plenty of free parking. The train station to central Rotterdam is a short 2 block walk away.
The staff impressed with their friendliness and assistance. First class. The pillows in my bed had a most unpleasant odour althoughthe covers and the pillow itself appeared clean. Had to sleep without a pillow.
Good, new room with all the facilities i needed The restaurant
Relaxed, good helpful staff, child friendly The pool should be heated. The hotel description should have stated the pool was not heated
The stuff is helpable, room is nice and clean. Very cozy. Hotel environment is surrunded by landscape plant which is fabulous. The location is suburben, not very convenient coz you have to take train to Schiedam station then take taxi to hotel.
Comfortable quiet hotel, nice breakfast. Location is away from town and public transport is 10 mins walk. No shops or restraurants within walking distance and hotel dinner was not great.
The service was excellent, could not fault staff either in reception or in the restaurant. The mosquitoes etc in the hotel. I had so many bites that I had to receive medical treatment when arriving home. Would definately recommend if they got rid of the flying insects.
No BBC or sports TV channels, missed FA Cup semi-final Would have liked tea or coffee in room everyday, not just first day
nothing staff must learn customer is right and that its nice to be made feel welcome , I could go on but I dont have all day , Its the hotel that doesn't want guests
So convenient- a really great value for the price. Super clean. The hotel restaurant is way over priced for what you get. The food has gourmet prices, but it not that great and is small portions.
Great staff and near Kinderdijk. Goede medewerkers en in de buurt van Kinderdijk.
Ease of access to my work during my stay in the Netherlands Disappointed to stay in the Garden Wing rather than the main part of the hotel, however, I guess based on the price I paid it was a good deal.
Hotel was quiet,was easily accessable,the rooms were clean.
During the stay we could smell cigarette smoke which was drifting down through the ceiling into the non-smoking room. The double bed consists of two single beds with single bed linen pushed together which is unusual for people who are used to hotel/motel accomodation in the UK or Australia.
Very comfortable hotel, friendly, welcoming staff
friendly stuff, restaurant extremely hot room in garden wing
pleasant and flexible staff. connected rooms with regard to the questionnaire: 3d should also have an option "I don't know". And the address when submitting should not read "Amsterdam" but Rotterdam
Room clean, good beds, attention to detail. Staff Friendly.
Excellent Hotel, friendly efficient staff. Enabled one of the business meeting rooms to be used for bicycle storage. A far better use than for meetings!
No air conditioning in the rooms and stiffling hot.
nice view, great interior design, smart features - hooks on the wall, good use of space
Excellent design and good service
there is no internet access in the rooms, the wifi does not work in the rooms, only in reception. This is rubbish!!!
I liked the design of the hotel which was imaginative. The location is good, just off the main highway but quiet. The views were fine. The bed was soft. The cleanliness was so so (garbage not changed).
Quit hotel, nice facilities
The decor in the rooms was very nice and the food served was lovely
The design. Nice breakfast and breaksfast room. Good size rooms, and bathroom. It's location is too far from the city center of Delft, needed to go by bus.
felt welcome, good standard, good bed gaood food n/a
The food was excellent and the service good. Rooms and bed very comfortable No
Clean and value for money