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The elegance of the building, the formal gardens and the willingness of the staff to be helpful and charming.
We were especially impressed with the politeness and efficiency of the staff. The food, Breakfast and Dinner, was excellent and made the stay a very pleasant experience. We were especially impressed with the politeness and efficiency of the staff. The food, Breakfast and Dinner, was excellent and made the stay a very pleasant experience.
Breakfast was ok Old and tired. In need of renovation. Heating very poor and it was - 8 outside. Staff not interested.
Breakfast very good Staff excellent Rooms although comfortable and clean need upgrading
Good location and good sized rooms.
Very traditional hotel with character
room was adequate the breakfast however was excellent buffets can be poor but here the staff brought the food through in small amounts rather than by the tray full and as aresult the food was very fresh and of suberb quality. Room was serviced before we had checked out.
The style of the hotel was in keeping with the building and the city itself, the food was very good
Excellent food in bar and restuarant. Good service; large and comfortable rooms.
the relaxing enviroment and friendly.
Staff were excellent Food was expensive, breakfast was cold
Staff and services are very good and polite. Wonderful setting. Very good food. Very good sauna. Nothign really. The shower at the bathroom could be a little better. It is still 9 out of 10.
Beautiful surroundings, excellent food, good friendly service, large rooms. This hotel manages to be high end and luxurious but also copes well with small children. The overall very good quality experience was let down slightly by the slow and unattentive service when dining in the bar.
All the staff were extremely friendly and helpful, I haven't got a bad word to say about the hotel. Dinner prices were quite expensive, but the quality was fantastic.
Enjoyed first class quality and service.A thoroughly enjoyable stay and look forward to an early return. Only a minor criticism in that service during dinner was a little too rushed.
We were just staying overnight but enjoyed a walk in the extensive and very pretty grounds, both on the day we arrived and the following morning. The house is amazing and steeped in history. Not a complaint but a disappointment - the restaurant was one of the main attractions as it was a birthday treat, however the evening menu was so sparce and uninteresting that neither of us fancied it. So we ate in the bar instead. Again not a lot of choice but enjoyed what we had and the service and attention we received was excellent.
The service as reflected in the enthusiasm and commitment of all the staff to provide memorable service which thwe customer wanted and of which they could take pride
The atmosphere and family feel The exercise room was disappointing and having to book that and the spa rather than being able to use it all the time was disappointing
Peace and quiet, friendly polite staff. Beautiful surroundings. Good breakfast. Bar Menu and drinks overpriced. Quantity of food was small but quality very good.
The grounds and locality. Not too far from Theakston's Brewery !
most enjoyable stay....would recommend
Very nice staff, clean room, good breakfast, secure car park, good shower Maybe the decor is a bit dated
The friendliness of the staff,the meals and the fact that they were served quickly and efficiently. The room was rather hot and we had to use a fan to reduce the temperature even with the window open.
Generally good, ample secure parking, good food, helpful staff etc. Loud fan/motor noise in the room sounded like a helicopter hovering overhead. It went off around 22:30 and then started up the next morning. No idea what it was, but it was loud enough to stop me going back.
Restaurant very good Restaurant staff could have been more friendly
Staff were friendly and helpful. Facilities are excellent. Good food. Secure parking. I'm nitpicking really, but the patchy mobile phone reception was a bit annoying and while the food was great, the portions were a bit small for the price of it.
Staff were very friendly, cater to our specific dietary needs. For example we asked them the evening before if it was possible to have soya milk for our breakfast and they made an extra effort to ensure that we did. Hotel decor needs some updating and refreshment.
The staff were really friendly, the room was clean and hotel was in a good location for our trip. The TV in the room was very old and small, our room was situated above the sauna and steam room and very hot even tho we had no heating on and it was Winter
Stayed at the Crown on the way to Whitby, really comfy bed and relaxing, quiet room. The breakfast was a treat and the staff went out of their way to cater to every request. The spa facilities included were luxurious - a great way to start the day! It was very easy to find off junction 48 of the A1(M), and the secure car park was an unexpected surprise. Nothing at all.
Room was clean and comfortable, the lady on eception was very friendly & efficient. There was a problem with the water supply during our stay resulting in no showers, jacuzi or steam room.