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Very traditional hotel with character
Breakfast was ok Old and tired. In need of renovation. Heating very poor and it was - 8 outside. Staff not interested.
The style of the hotel was in keeping with the building and the city itself, the food was very good
We were especially impressed with the politeness and efficiency of the staff. The food, Breakfast and Dinner, was excellent and made the stay a very pleasant experience. We were especially impressed with the politeness and efficiency of the staff. The food, Breakfast and Dinner, was excellent and made the stay a very pleasant experience.
The elegance of the building, the formal gardens and the willingness of the staff to be helpful and charming.
the relaxing enviroment and friendly.
Excellent food in bar and restuarant. Good service; large and comfortable rooms.
Good location and good sized rooms.
room was adequate the breakfast however was excellent buffets can be poor but here the staff brought the food through in small amounts rather than by the tray full and as aresult the food was very fresh and of suberb quality. Room was serviced before we had checked out.
Breakfast very good Staff excellent Rooms although comfortable and clean need upgrading
Beautiful surroundings, excellent food, good friendly service, large rooms. This hotel manages to be high end and luxurious but also copes well with small children. The overall very good quality experience was let down slightly by the slow and unattentive service when dining in the bar.
We were just staying overnight but enjoyed a walk in the extensive and very pretty grounds, both on the day we arrived and the following morning. The house is amazing and steeped in history. Not a complaint but a disappointment - the restaurant was one of the main attractions as it was a birthday treat, however the evening menu was so sparce and uninteresting that neither of us fancied it. So we ate in the bar instead. Again not a lot of choice but enjoyed what we had and the service and attention we received was excellent.
The atmosphere and family feel The exercise room was disappointing and having to book that and the spa rather than being able to use it all the time was disappointing
The grounds and locality. Not too far from Theakston's Brewery !
Staff and services are very good and polite. Wonderful setting. Very good food. Very good sauna. Nothign really. The shower at the bathroom could be a little better. It is still 9 out of 10.
Enjoyed first class quality and service.A thoroughly enjoyable stay and look forward to an early return. Only a minor criticism in that service during dinner was a little too rushed.
All the staff were extremely friendly and helpful, I haven't got a bad word to say about the hotel. Dinner prices were quite expensive, but the quality was fantastic.
The service as reflected in the enthusiasm and commitment of all the staff to provide memorable service which thwe customer wanted and of which they could take pride
Staff were excellent Food was expensive, breakfast was cold
Peace and quiet, friendly polite staff. Beautiful surroundings. Good breakfast. Bar Menu and drinks overpriced. Quantity of food was small but quality very good.